FabSwingers.com forum: Venus Star AVOID

By *x2 4 fun OP Couple
over a year ago

Southampton

We stayed at Venus for the last 10 days all through the bad rain when we woke the next morning the bedroom floor was flooded went down to reception as was assured it would be sorted. 2days later man on the roof of our bungalow god only knows what he was doing but made it completely worse bedroom now flooded with dirty brown water.

Again went down to reception and asked to speak to Manuela but she was far to busy entertaining her German customers when I finally got to speak to her she made us feel like second class citizens and when I asked for compensation she went through the roof. She then said I had 2 options I could either move to a bungalow 2 rows further back so in fact a downgrade or I could back me bags and leave. With her attitude we took the second option and left never to return.

I know that the rain was a freak storm but if the maintenance was up to date it wouldn’t have mattered. We had towels down by every door as the water was coming in and the rest of the week we had work men sawing grinding and just making a hell of a noise. Be warned if you want to be treated like shit please book with Venus if you want a decent holiday book anywhere else

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By *iot58Couple
over a year ago

Southampton

We are booked there for end of October. Hopefully we will have a better experience.

As you are only down the road maybe we should swap stories when we get back?

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By *uncouple2425Couple
over a year ago

doncaster

We're here now for our third visit and the second this year.

We have had the same friendly experience we have always received and apart from a maintenance issue with the jacuzzi we've had no issues so far.

Wont hesitate to rebook again for next year.

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By *akedsunloversCouple
over a year ago

midlands

think the place is overpriced & over rated

and yes we have been !!!

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By *x2 4 fun OP Couple
over a year ago

Southampton

Well we hope you don’t have a problem that’s when things get nasty

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By *x2 4 fun OP Couple
over a year ago

Southampton

Let us know how it goes

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By *iot58Couple
over a year ago

Southampton

"Let us know how it goes"

Fingers crossed.

Will PM you later

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By (user no longer on site)
over a year ago

A very frank and honest review of your experience..... it's too easy to post positive reviews when there are no problems but the most revealing reviews are of how things are dealt with when there are problems. It shows the true character and values of venues and their staff/owners and prepares others for what to expect if there are problems.

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By *parkybunnyCouple
over a year ago

Zurich. NOT London.

"A very frank and honest review of your experience..... it's too easy to post positive reviews when there are no problems but the most revealing reviews are of how things are dealt with when there are problems. It shows the true character and values of venues and their staff/owners and prepares others for what to expect if there are problems."

Yep, you're absolutely correct about how a problem is dealt with shows the character of the place.

We had an issue back in July with a blocked drain in the shower of our suite. Maintenance came straight out, and it was believed fixed, the following day the same issue, plumber was called and I believe something called 'a mole' was used to clear the blockage. Apologies from Staff and management and a bottle of champagne to say sorry. No complaints from us.

We'll be back there at Christmas, Can't wait!

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By (user no longer on site)
over a year ago

We had a problem with our jacuzzi, it overdosed the chlorine and it resulted in Victoria suffering from burns that ruined 3 days of our holiday, they came out and fixed it the next day, but Victoria was unable to use it, no compensation offered other than a bottle of Prosecco that was reduced in price anyway, we love the place, but for sure, complaints do not go down well with the management, we still try to book if there’s availability but it doesn’t bother us as much now if we don’t get in, day trips will suffice especially as hotels with naked terraces are becoming more popular

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By *iot58Couple
over a year ago

Southampton

Hi all.

Just to finalise this topic we have just returned from a great week in PDI staying at Venus. Hopefully the incidents mentioned earlier in this post are isolated and rare. We did note that maintenance was ongoing on the roof of one block of bungalows (maybe related to previously mentioned flooding). This was our first visit there and we will look to book Venus Star again when we return to PDI next year.

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By *ucianpoundCouple
over a year ago

Cap d’Agde, France

This doesn't surprise us, been twice to the old and new Venus and both times customer service was a little abrupt.

Seems that there is usually availability at this resort whereas the cheaper (and more popular) La Mirage resort is nearly always fully booked.

Says a lot!

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By *x2 4 fun OP Couple
over a year ago

Southampton

We have stayed at Venus 3 times and the first 2 we’re ok yes the maintenance leaves a lot to be desired but should you need to complain that’s when things change.

The manager’s attitude sucks she couldn’t give a f##k take it or leave we left. As stated above we have stayed at Mirage 6 times and never had a problem and Wendy and Mary-Kate couldn’t be more helpful so know our choice from now on

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By *ustusboth2013Couple
over a year ago

Birmingham

Agreed. It’s always easy to praise but a challenge to criticise when there’s low to no standards to moderate by, as we have found.

No understanding of the meaning of critique but I thank you for sharing your experience. I know many praise the place, and justifyingly (if that’s a word) so. But it’s nice to get a balance of opinion and review in a more intimate place, such as a forum, in the same way we may use some of the typical sites for selecting somewhere to eat, visit, and of course stay.

I hope this thread continues with both positive and not so positive experiences. Though I do wonder whether there’s more longevity in a pointless, going on racist thread about old Chinese men, than excellent useful content.

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By *exysamforuCouple
over a year ago

Stirling

After reading the comments we have changed our accommodate thanks for the heads up

AVOID AVOID AVOID

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By *uboCouple
over a year ago

East kilbride

Always good to see others giving their opinion.

We are just about to end our 12th visit to Venus and already booked for March. Apart from one incident a couple of years ago when someone had a run in with a staff member, we have never heard or read of issues until now. Quite interesting when you consider that there have been thousands that have stayed there since it opened and returned.

We wouldn’t stay anywhere else.

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By *x2 4 fun OP Couple
over a year ago

Southampton

We had no problem with the place until you need to complain that’s when thing change for the worse in a big way. I’m glad you enjoy the place just don’t complain

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By *oceyCouple
over a year ago

Lanzarote

We have just returned.

Had a bit of a problem on the last day trying to pay our bill via Apple Pay / contactless.

( our banks stopped transactions due to too many attempts)

The staff could not have been more helpful!

In the end the owner did a personal bank transfer for us .

Excellent service.

Our accommodation was better than most self catering we have had before.

Food at the restaurant was great quality for prices they charge.

Drinks cheap enough and 2 hours of happy hour!

All in all , a great 5 nights away .

... or was that just because we were having sex for 50% of the day !

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By *adone10Couple
over a year ago

corby

Stayed at the new venus about 8 times now and never had a problem, stayed in all the different room types also, we have to remember it's not 5 stars but if you want a lifestyle holiday it's great fun,we combine this with cycling, only problem we had was a bad accident about 3 years ago we both broke collar bone the staff couldn't have been more helpful, also the food from the restaurant was better than we expected, so take it for what it is and enjoy the fun,were back on 10th December.

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By *J and LECouple
over a year ago

Newport

We are planning a 'weekender' in Jan, having enjoyed ourselves on a day trip in October.

Only Thurs Mon but will be long weekend with a few distractions!

What time does the restaurant close on a typical day out of interest?

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By *hilled sexy guyMan
over a year ago

dublin

Being to VS six times. Thoroughly enjoyed my stay in all aspects. No complaints. Going this weekend again. Highly recommend the resort. D

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By *oceyCouple
over a year ago

Lanzarote

9 pm latest for the restaurant.

They normally have a special of the day from 7pm onwards.

The happy hour pool bar and hot tub stays busy right up to 8 pm , so tricky not to get carried away and miss the restaurant!

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By *ewadventures2017Couple
over a year ago

some where near

Going again for I think maybe 8 time lol

See you all poolside hopefully by lunchtime on Thursday

Always had a nice time

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By *J and LECouple
over a year ago

Newport

"9 pm latest for the restaurant.

They normally have a special of the day from 7pm onwards.

The happy hour pool bar and hot tub stays busy right up to 8 pm , so tricky not to get carried away and miss the restaurant!

Perfect, we only stayed till 18:00 on our day trip so that is good to know. Thanks.

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