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which company has the worst customer service

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By *hooter McGavin OP   Man
over a year ago

Exeter

i have had problems with BT, SKY AND ORANGE but i think the worst is BT, i got passed around so many departments and not one of them could help, oranges whole attitude has changed, before to get your way you used to say well i will leave you then if they were not doing what you wanted but now its OK well good bye, who do you think is the worst company for customer service

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By (user no longer on site)
over a year ago

I just gotta post the now infamous letter of complaint to what was then NTL.. It's a real corker.

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By *aughtyHubbyMan
over a year ago

Sunderland

A few years ago my mother went into a nursing home and therefore vacated her property. In the following three months, despite us telling British Gas on numerous occasions that the property was empty and undergoing refurbishment they sent us over 40 pages of "estimated" bills and demanded payment for gas that was not even switched on. Never again will I use BG.

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By (user no longer on site)
over a year ago

Without doubt it has to be al-Qaeda

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By *ucsparkMan
over a year ago

dudley

3G has got to be up there. Sky is bad too, funny how they are both Indian call centers

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By (user no longer on site)
over a year ago

Ryanair!!

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By (user no longer on site)
over a year ago


"Ryanair!! "

Agreed. I'd rather not fly than fly with them.

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By *araidWoman
over a year ago

the west (ish)

definitely BT. They drive anyone insane!

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By *hooter McGavin OP   Man
over a year ago

Exeter


"Without doubt it has to be al-Qaeda"

mmmmmmm strange choice, i am not sure they trade, maybe im wrong but i have never had to call them re my broadband or my gas lol

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By (user no longer on site)
over a year ago

Virgin media have to be the worst out there.

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By (user no longer on site)
over a year ago

none really bother us tbh ... we use a website called "say no to 0870"

it gives you lists of direct dial numbers for most companies, if you ring one of the alternate numbers they give, more often than not, it rings directly to someones desk (no press 1 etc) and always in the u.k.

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By (user no longer on site)
over a year ago

NTL set the bar for poor customer service. Don't think it will ever be beaten.

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By *ezebelWoman
over a year ago

North of The Wall - youll need your vest


"none really bother us tbh ... we use a website called "say no to 0870"

it gives you lists of direct dial numbers for most companies, if you ring one of the alternate numbers they give, more often than not, it rings directly to someones desk (no press 1 etc) and always in the u.k."

ooo thats good to know...

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By (user no longer on site)
over a year ago

any with an indian call centre i gave up with sky bt and virgin media i simply downloaded footy doctor on me computer and now watch live premiership football and pay per view boxing for through my computer onto my tv free of charge and hassle free ..granted the commentary could be better i do have to watch with me japanese phrase book.

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By *ezebelWoman
over a year ago

North of The Wall - youll need your vest


"Virgin media have to be the worst out there."

Think they would have my vote too

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By *hooter McGavin OP   Man
over a year ago

Exeter


"none really bother us tbh ... we use a website called "say no to 0870"

it gives you lists of direct dial numbers for most companies, if you ring one of the alternate numbers they give, more often than not, it rings directly to someones desk (no press 1 etc) and always in the u.k."

that is great, im going to try that next time, cheers

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By *ucsparkMan
over a year ago

dudley


"none really bother us tbh ... we use a website called "say no to 0870"

it gives you lists of direct dial numbers for most companies, if you ring one of the alternate numbers they give, more often than not, it rings directly to someones desk (no press 1 etc) and always in the u.k."

Going for a poke around on webbie thingies mygig

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By (user no longer on site)
over a year ago


"any with an indian call centre i gave up with sky bt and virgin media i simply downloaded footy doctor on me computer and now watch live premiership football and pay per view boxing for through my computer onto my tv free of charge and hassle free ..granted the commentary could be better i do have to watch with me japanese phrase book. "

oooh ... do you know a free site for the grand prix ??

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By (user no longer on site)
Forum Mod
over a year ago

AOL did a good job of trying to drive me mad a couple of months ago

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By (user no longer on site)
over a year ago


"i have had problems with BT, SKY AND ORANGE but i think the worst is BT, i got passed around so many departments and not one of them could help, oranges whole attitude has changed, before to get your way you used to say well i will leave you then if they were not doing what you wanted but now its OK well good bye, who do you think is the worst company for customer service"

If you hate BT - you'll love this!

http://www.youtube.com/watch?v=Yj2oXMdZ4sk

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By *etillanteWoman
over a year ago

.


"none really bother us tbh ... we use a website called "say no to 0870"

it gives you lists of direct dial numbers for most companies, if you ring one of the alternate numbers they give, more often than not, it rings directly to someones desk (no press 1 etc) and always in the u.k."

There is also an app for phones as well

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By (user no longer on site)
over a year ago


"none really bother us tbh ... we use a website called "say no to 0870"

it gives you lists of direct dial numbers for most companies, if you ring one of the alternate numbers they give, more often than not, it rings directly to someones desk (no press 1 etc) and always in the u.k.

Going for a poke around on webbie thingies mygig "

let us know how you get on

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By (user no longer on site)
over a year ago

Got to agree British Gas, I have been having an issue with them for the last couple of months over the new warm homes scheme, every time I phone I get told they will call back later or the next day and they never do, last week I spoke to yet another customer service advisor and was told she would get the guy I had last spoken to to call me back, like F**K did he, next day I got a letter telling me, that I hadn't qualified for the scheme as I had not sent back the paperwork they required or had sent it in after the closing date, it was sent 2 weeks before by recorded delivery, now back on the phones trying to argue this point with them

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By *ucsparkMan
over a year ago

dudley


"none really bother us tbh ... we use a website called "say no to 0870"

it gives you lists of direct dial numbers for most companies, if you ring one of the alternate numbers they give, more often than not, it rings directly to someones desk (no press 1 etc) and always in the u.k.

Going for a poke around on webbie thingies mygig

let us know how you get on "

Loads in there, there's app for iPhone that do similar but does seem better.

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By (user no longer on site)
over a year ago


"none really bother us tbh ... we use a website called "say no to 0870"

it gives you lists of direct dial numbers for most companies, if you ring one of the alternate numbers they give, more often than not, it rings directly to someones desk (no press 1 etc) and always in the u.k.

Going for a poke around on webbie thingies mygig

let us know how you get on

Loads in there, there's app for iPhone that do similar but does seem better. "

glad we could help you nucs

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By *ucsparkMan
over a year ago

dudley


"none really bother us tbh ... we use a website called "say no to 0870"

it gives you lists of direct dial numbers for most companies, if you ring one of the alternate numbers they give, more often than not, it rings directly to someones desk (no press 1 etc) and always in the u.k.

Going for a poke around on webbie thingies mygig

let us know how you get on

Loads in there, there's app for iPhone that do similar but does seem better.

glad we could help you nucs "

Always a pleasure never a chore.

Learn something new most days on here, like open university but with the chance of a shaf

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By (user no longer on site)
over a year ago


"any with an indian call centre i gave up with sky bt and virgin media i simply downloaded footy doctor on me computer and now watch live premiership football and pay per view boxing for through my computer onto my tv free of charge and hassle free ..granted the commentary could be better i do have to watch with me japanese phrase book.

oooh ... do you know a free site for the grand prix ?? "

yeah footy doctor you can watch all live sporting events through it including grand prix..another free broadcasting site is bloodseed just google them and download onto your computer and away you go ...if you want to watch via your telly from your computer simply connect a vga cable from your compt to back of your tv.

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By (user no longer on site)
over a year ago


"none really bother us tbh ... we use a website called "say no to 0870"

it gives you lists of direct dial numbers for most companies, if you ring one of the alternate numbers they give, more often than not, it rings directly to someones desk (no press 1 etc) and always in the u.k."
That's fantastic

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By (user no longer on site)
over a year ago

sorry guys, i no i will probablt get a very negative responce for saying this ,but, any company who use a over sea call centre,i have found some of them very rude let alone not having grasped english ,

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By (user no longer on site)
over a year ago

CSA - By far!!!!

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By (user no longer on site)
over a year ago


"sorry guys, i no i will probablt get a very negative responce for saying this ,but, any company who use a over sea call centre,i have found some of them very rude let alone not having grasped english ,"

my m8s english and works on a british gas call centre he says he puts on his best indian accent as its a sure fire way to get the caller to hang up, when he is after an early dart.

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By *ucsparkMan
over a year ago

dudley


"CSA - By far!!!!"

I have always found them polite just crap at their job

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By (user no longer on site)
over a year ago


"CSA - By far!!!!

I have always found them polite just crap at their job "

Took me 5 years to get anything from my ex... everytime I rang they passed me from person to person for about 2 hours until I got stressed and hung up. I had to get my local MP on the case in the end. I'm still waiting on 5 years back payment, but I can't see that materialising!

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By *ratsweetkittensWoman
over a year ago

stalybridge

DHL otherwise known as drop it hide it loose it

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By (user no longer on site)
over a year ago


"sorry guys, i no i will probablt get a very negative responce for saying this ,but, any company who use a over sea call centre,i have found some of them very rude let alone not having grasped english ,

my m8s english and works on a british gas call centre he says he puts on his best indian accent as its a sure fire way to get the caller to hang up, when he is after an early dart. "

The funniest tho is when they tell you their name is bob or graham or some other typically english name. I don't mind talking to someone with poor english, but I take the hump at being lied to by them!

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By (user no longer on site)
over a year ago

British Airways

power

BT

3G

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By (user no longer on site)
over a year ago


"Ryanair!! "

Agree with you 100% terrible customer service.

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By *ucsparkMan
over a year ago

dudley


"CSA - By far!!!!

I have always found them polite just crap at their job

Took me 5 years to get anything from my ex... everytime I rang they passed me from person to person for about 2 hours until I got stressed and hung up. I had to get my local MP on the case in the end. I'm still waiting on 5 years back payment, but I can't see that materialising! "

My sister owned ten years. My ex tried and got no where and she worked for them. My sister asked me to try and told them I would be acting on her behalf. I got the name of the lady and phone three times a day for six months, she went off sick but the day before she gave me her line managers number. It took another six weeks of phoning them three times a day. He swore at me that I was a fucking cunt, so it went to his boss and she sorted it in four hour flat. If I phone now you should see what happens. I love sitting at a desk with a phone, if you want it enough it just becomes a battle of wills

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By (user no longer on site)
over a year ago


"any with an indian call centre i gave up with sky bt and virgin media i simply downloaded footy doctor on me computer and now watch live premiership football and pay per view boxing for through my computer onto my tv free of charge and hassle free ..granted the commentary could be better i do have to watch with me japanese phrase book.

oooh ... do you know a free site for the grand prix ??

yeah footy doctor you can watch all live sporting events through it including grand prix..another free broadcasting site is bloodseed just google them and download onto your computer and away you go ...if you want to watch via your telly from your computer simply connect a vga cable from your compt to back of your tv.

"

brilliant ... thanks

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By (user no longer on site)
over a year ago

our local council, if that counts, i think it must be a employment qulafaction ,rude and thick

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By (user no longer on site)
over a year ago


"CSA - By far!!!!"

CSA we have been there lol

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By (user no longer on site)
over a year ago

Telewest/Virgin especially the idiots.... no I lie, they are all idiots no matter what department you talk to and if they didn't employ foreigners that can barely speak and understand English, it would be a whole lot better

Three, see above

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By (user no longer on site)
over a year ago


"DHL otherwise known as drop it hide it loose it"

or come collect it yourself what do you think we are a courier service !

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By (user no longer on site)
over a year ago


"our local council, if that counts, i think it must be a employment qulafaction ,rude and thick"

No m8 its so they can pretend to ignore you and attempt to get more money out of you through none payment of council tax ..even though yv made every attempt to pay it ...automated service fooks you of ...strangely always at the end same with if you try pay it online...and they cant understand why your a tad pissed of when you have to take a day of work to go to there officed to pay it.

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By (user no longer on site)
over a year ago

worse customer service i personally have ever had was with 3, not been with them for years now but when i was every time you had to call them it was so bad its what made me change network

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By (user no longer on site)
over a year ago

royal mail sorting offices ...the fact they call themselves a sorting office is stretching it a a bit rich considering you have to take a day of work to stand there waiting for them to manually shift through a heap of mail find your parcel. Obviously there idea of sorting is differnt to mine ..at one i go to one that comes to counter looks like its his 2nd job his first being a bouncer to sort out anyone that dare complain.

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By (user no longer on site)
over a year ago


"none really bother us tbh ... we use a website called "say no to 0870"

it gives you lists of direct dial numbers for most companies, if you ring one of the alternate numbers they give, more often than not, it rings directly to someones desk (no press 1 etc) and always in the u.k."

And when that doesn't work there is a similar site ceo emails. Very useful tool for complaints.

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By (user no longer on site)
over a year ago

HMRC..pure shit

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By *abioMan
over a year ago

Newcastle and Gateshead


"HMRC..pure shit"

... first CSA... now HMRC..... you are all circling round the people I work for.....

.. and our people are lovely...

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By *i de BiCouple
over a year ago

Leicester


"HMRC..pure shit"

Have to agree with you whole heartedly on this one! Take money from you faster than a speeding bullet but trying to get it back off them is like squeezing blood from a stone!

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By *ENGUYMan
over a year ago

Hull


"DHL otherwise known as drop it hide it loose it"

Or as I know then through drivers who work for the company, DHL stands for "Day and a Half Late!"

I used to have problems with British Gas especially when I left them to move to another utility provider. They continually bombarded me with calls, letters etc until I asked one day, "Is this call being recorded for training purposes etc?" and when told "Yes", I replied......

"Put the words in order.. life/get/a. I've left you; that is my choice and you can't alter that. If your company bothers me ever again with either calls or any written correspondence, I will contact my solicitors and sue you for Corporate Harassment!"

It worked a treat! I never heard from them again!

I've also tried that angle with other companies and it works!

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By *ushroom7Man
over a year ago

Bradford

I just fooking love my ISP, not. When the service is down, they prefer me to e-mail them. WTF?

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By *picyspiregirlCouple
over a year ago

chesterfield

Although 3 are very bad, in my experience, the worse by a long long way are... UNICOM.

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By (user no longer on site)
over a year ago


"Although 3 are very bad, in my experience, the worse by a long long way are... UNICOM."

Nice avatar

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By (user no longer on site)
over a year ago

No gotta be ADT they sent me a court letter for not paying for my alarm ...which I didnt have ... And then theres the small fact I do alarms for a living hmmm

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By *exywheelsCouple
over a year ago

inverness

vodafone have to be the worst by far

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By (user no longer on site)
over a year ago

British Gas by a mile.

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By (user no longer on site)
over a year ago

talk talk and sky.....one word...WANKERS.......grrrrrrrrrrrrrrrrrrr

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By *adchickCouple
over a year ago

Cyprus

Barclaycard.........

My daughter is dealing with the CSA and they've been brilliant but that may be because she is one of the newer cases being dealt a department within HRMC. They always call back and are always cheerful.

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By (user no longer on site)
over a year ago


"CSA - By far!!!!"

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By (user no longer on site)
over a year ago


"AOL did a good job of trying to drive me mad a couple of months ago

"

Yip, bought a new laptop, then kept losing connection, called technical help and suddenly my phone filter was out of date, amazing, it was up to date the day before,,lol

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By (user no longer on site)
over a year ago

[Removed by poster at 03/05/12 08:09:11]

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By (user no longer on site)
over a year ago


"DHL otherwise known as drop it hide it loose it

or come collect it yourself what do you think we are a courier service !"

Yes, their 24/7,,,365 days of the year, collect anytime thing, reads great, the reality is, "sorry bank holiday we cant".

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By (user no longer on site)
over a year ago

I think the problem is that companies like Ventura train staff and run call centres for many companies resulting in a cheap but not so cheerful service.

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By (user no longer on site)
over a year ago

My company does... cos I am in the complaints dept!!! And I havent had sex for ages so I am not very tolerant!!!

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By (user no longer on site)
over a year ago

BT and the Benefits agency lol.

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By (user no longer on site)
over a year ago


"DHL otherwise known as drop it hide it loose it

or come collect it yourself what do you think we are a courier service !

Yes, their 24/7,,,365 days of the year, collect anytime thing, reads great, the reality is, "sorry bank holiday we cant". "

In fairness to DHL, we trade with 5 or 6 courier business and none of them work on a bank holiday.

DHL is far more than a courier service too. The courier part is just 1 arm of a global logistics business.

In the U.K. if you buy anything from Next, Ikea, Brighthouse, Comet, Asda, Sainsbury's, B&Q, Boots and the like or have car parts from your Mercedes, Volvo, Mitsubishi, Land Rover or Jaguar then there is a very good chance that they will have been involved in it's distribution at some point.

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By (user no longer on site)
over a year ago


"Ryanair!!

Agree with you 100% terrible customer service."

I have never had an issue with Ryanair.

Then again, I do not have the same expectations of them as I do of legacy carriers such as BA.

As long as they get me wherever I am going and in one piece, I am happy.

I do prefer arriving late tho - as it saves that fkin bugle call they pipe thru the cabin if they are on time

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By (user no longer on site)
over a year ago

Topping my list for poor customer service at the mo is Boots Opticians

This is closely followed by Virgin Media, NPower and MBNA Bank.

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By *uckoo clockCouple
over a year ago

Merseyside

Well all thats narrowed it down a bit ?.........pretty much every company in the F.T.Index has had a mention !!

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By (user no longer on site)
over a year ago


"HMRC..pure shit

... first CSA... now HMRC..... you are all circling round the people I work for.....

.. and our people are lovely... "

Tosser the lot of them

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By *ENDAROOSCouple
over a year ago

South West London / Surrey

Telewest / Virgin

They are a sodding nightmare

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By (user no longer on site)
over a year ago

worst telephone customer service I have recently experienced is BA. Waiting times totally unacceptable.

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