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"I ordered underwear once and one set came without the thong. Sent the company an email and the reply I got told me they weigh everything and the parcel weight was correct for what I ordered, and showed me a time stamp of when it was packed. I thought Christ I’m not that hard up I’m trying to wrangle a free thong! Asked me send pics of what I’d received and said that if I’m falsely claiming I’d not received goods I could face prosecution!" It's so annoying when they try to shut your complain down in such appaling way. | |||
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"I vote with my feet. If I complain, what am I hoping for? Money off, an apology, a discount, just to vent? " To be honest, my first and foremost expectation always is acknowledgement of the issue and the impact it can sometimes have. | |||
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"I vote with my feet. If I complain, what am I hoping for? Money off, an apology, a discount, just to vent? To be honest, my first and foremost expectation always is acknowledgement of the issue and the impact it can sometimes have." Also it gives them an opportunity to put something right | |||
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"I often don’t complain because I feel bad for people. I’ve been served alcohol when I didn’t drink. Pork sausages even though I’m vegetarian. They apologise. Complaining isn’t going to change my experience. And I really don’t see the point in ruining someone’s day. I’ve been the person that’s having a tough day, made a mistake and had to deal with a horrible mannered customer. I’m not gonna do that to someone. " I'm never horrible mannered when I complain and I'm not called Karen ![]() | |||
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"Sometimes. We booked a very expensive (for us) holiday last October to the sister hotel of one we'd stayed at before and had one of the best holidays ever. The service was *awful*, the waiter forgot us at breakfast, we were served cold food, housekeeping weren't doing their job properly, none of it was the five star service they claimed. I asked to speak to someone discreetly who acknowledged my concerns and told me they would see things changed. I could tell from the way she spoke that she knew things weren't right. When we returned to our room that evening a letter of apology was on a table paid with fruit, pastries, soft drinks and a bottle of wine. The following morning we heard a couple say to the waiter "Please don't forget us again this morning" So it looks like we weren't the only ones. We made allowances for a lot of things, it was lost covid, some restrictions were still in place etc but there's a limit to what we'll tolerate" I had a very similar hotel experience. Ocassionally you get someone happy to acknowledge there are issues. The problem is that if you don't mention anything, nothing will probably be done or change for you or anyone else. I always try to express any complaint in a calm and polite manner otherwise they would turn it against you. | |||
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"I ordered underwear once and one set came without the thong. Sent the company an email and the reply I got told me they weigh everything and the parcel weight was correct for what I ordered, and showed me a time stamp of when it was packed. I thought Christ I’m not that hard up I’m trying to wrangle a free thong! Asked me send pics of what I’d received and said that if I’m falsely claiming I’d not received goods I could face prosecution!" Omg what idiots ![]() ![]() | |||
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"I've been on both sides of this...as a caterer and landlady.. I've had complaints(not too many) beer not tasting right (I took the beer and replaced it and asked if that was OK before leaving them) But I would always say to make the establishment aware if something is not right,because they may not know about it so wouldn't be able to fix for the next person. I will complain if something isn't right. Hosting is about hospitality and if there isn't any and feel you can't go and express your concerns then it's a waste of time trying to be a host!! I would go out my way if somebody complained to me about something.. ![]() ![]() | |||
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"The word 'complain' gives false impressions I feel. I give constructive feedback and never with a superior attitude. People are not my servants they are working for a living. I simply want what they offered and I agreed to pay for. I mention where I feel I have not been delivered what we contracted together. N.B. We enter into contracts to pay for what is advertised. If it falls short, I say so. I am never unreasonable. e.g. if I ordered a meal and part of it wasn't perfection , I wouldn't be saying a word. You have to balance your feedback and the impact it would have on your whole experience. I've been overcharged slightly in the past and thought 'fuck it' I'm doing other stuff but i'd kill someone else for 5p if there was time and I thought they'd done it deliberately. It's principle. I do it discreetly but do become firmer if they are defensive. I whispered in a waiters ear a few months ago and he brought the restaurant manager and when she began to tell me about 'staff shortages' I felt a rise in my innards. That is for them to rectify, not for me to accept substandard food and service. It really IS for owners and managers to train their staff in customer service. I feel for the staff at times. I cannot STAND people on social media who think they can give lousy reviews and it makes them someone. Spineless. " That's a great summary and totally agree about who has responsibility of bad service. It's often more to it than just the individual member of staff. Always raising an issue politely is the best approach. As I previously said, acknowledgement is really the most important thing as is the willingness to address it rather than be defensive. I also agree about reviews which are often one sided and will only pay attention to them if there are lots of people that mention the same thing. I will always talk to management rather than rush to leave a bad review ![]() | |||
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"If I make a joke about Karens will all the people in the forums get offended? ![]() Indubitably -especially those called Karen. But I'll laugh. | |||
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"Rarely. Though one incident stands out, we went for breakfast a couple of months ago after parkrun, ordered and after 30 minutes hadn't even been served our drinks let alone food when tables around us had. So we left, and told the staff not to be confrontational but purely so they didn't serve the food after we'd gone. The manager followed us, apologised, explained what had happened (order had somehow failed on their system), made no excuses abd acknowledged we were unlikely to want to eat there that morning but offered us a voucher should we want to try in the future. We've gone back there a few times since primarily because of how they handled it. I get that they were busy (the place is always full of runners on a Saturday morning) and mistakes happen" Absolutely. Acknowledgement of the mistake is what most people would want. As you say, mistakes happen but you should be prepared to hold your hands up and recognise that. ![]() | |||
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"Rarely. Though one incident stands out, we went for breakfast a couple of months ago after parkrun, ordered and after 30 minutes hadn't even been served our drinks let alone food when tables around us had. So we left, and told the staff not to be confrontational but purely so they didn't serve the food after we'd gone. The manager followed us, apologised, explained what had happened (order had somehow failed on their system), made no excuses abd acknowledged we were unlikely to want to eat there that morning but offered us a voucher should we want to try in the future. We've gone back there a few times since primarily because of how they handled it. I get that they were busy (the place is always full of runners on a Saturday morning) and mistakes happen Absolutely. Acknowledgement of the mistake is what most people would want. As you say, mistakes happen but you should be prepared to hold your hands up and recognise that. ![]() Exactly. ![]() | |||
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"I'm a restaurant manager. Feedback is important, we want you to have good food & a good experience. I'll do my best to rectify & have you leave happy. However, If you talk to me like a dick I'll talk to you like one. Guests still think 'The customer is always right' myth is true. You're not, fuck off Have a good day ![]() ![]() | |||
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"I'm a restaurant manager. Feedback is important, we want you to have good food & a good experience. I'll do my best to rectify & have you leave happy. However, If you talk to me like a dick I'll talk to you like one. Guests still think 'The customer is always right' myth is true. You're not, fuck off Have a good day ![]() Nobody should speak inappropriately to anyone. Unfortunately people do and as you say it often has the opposite result. And you are right, that phrase should read 'the customer has a right to a good service' rather than 'is always right'. | |||
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"I'm a restaurant manager. Feedback is important, we want you to have good food & a good experience. I'll do my best to rectify & have you leave happy. However, If you talk to me like a dick I'll talk to you like one. Guests still think 'The customer is always right' myth is true. You're not, fuck off Have a good day ![]() ![]() | |||
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