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"If you purchased the ticket with a credit card. Contact your credit provider for a refund. This will be the fastest and most effective way to get your money back They will automate your request with a pro forma direct to the airliner along with the hundreds if for not thousands of other refunds. Most of this work is automated " It’s not as straight forward as that. If the airline have said they are going to refund then you can’t claim a refund back through your credit card until 90 days after the airline confirmed they would refund. I had it with Virgin. I got fed up of waiting and so called Amex but as Virgin has said they WERE going to refund Amex told me they could do nothing until 90 days past that point. The airlines are obviously aware of this as miraculously my refund appeared days before the 90 days were up. | |||
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"If you purchased the ticket with a credit card. Contact your credit provider for a refund. This will be the fastest and most effective way to get your money back They will automate your request with a pro forma direct to the airliner along with the hundreds if for not thousands of other refunds. Most of this work is automated It’s not as straight forward as that. If the airline have said they are going to refund then you can’t claim a refund back through your credit card until 90 days after the airline confirmed they would refund. I had it with Virgin. I got fed up of waiting and so called Amex but as Virgin has said they WERE going to refund Amex told me they could do nothing until 90 days past that point. The airlines are obviously aware of this as miraculously my refund appeared days before the 90 days were up. " You were told bullshit then. A card supplier is jointly responsible along with the service provider for purchases And you dont need to raise it with the retailer first. You can go direct to your card supplier if you wish. There isn't some great conspiracy with airlines. Just usually poorly trained call centre staff. I have installed similar these frameworks in other companies, it's not the opinion of who ever you have spoken to you. Your purchase is covered under the section 75 of the consumer credit act. I'd go back to Amex and if they refuse to accept your request. Ask to make a complaint down the phone. When the complaint is resolved in under 7 days. You'll be issued your purchase price back and they will probably give a few quid on top for the inconvenience | |||
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"If you purchased the ticket with a credit card. Contact your credit provider for a refund. This will be the fastest and most effective way to get your money back They will automate your request with a pro forma direct to the airliner along with the hundreds if for not thousands of other refunds. Most of this work is automated It’s not as straight forward as that. If the airline have said they are going to refund then you can’t claim a refund back through your credit card until 90 days after the airline confirmed they would refund. I had it with Virgin. I got fed up of waiting and so called Amex but as Virgin has said they WERE going to refund Amex told me they could do nothing until 90 days past that point. The airlines are obviously aware of this as miraculously my refund appeared days before the 90 days were up. " That’s fair enough if you paid by credit card , you effectively haven’t paid, Amex have it’s their problem to solve for up to 56 days anyway, anyway dint panic if you paid by CC and it’s within the limit you have absolutely nothing to worry about | |||
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"If you purchased the ticket with a credit card. Contact your credit provider for a refund. This will be the fastest and most effective way to get your money back They will automate your request with a pro forma direct to the airliner along with the hundreds if for not thousands of other refunds. Most of this work is automated It’s not as straight forward as that. If the airline have said they are going to refund then you can’t claim a refund back through your credit card until 90 days after the airline confirmed they would refund. I had it with Virgin. I got fed up of waiting and so called Amex but as Virgin has said they WERE going to refund Amex told me they could do nothing until 90 days past that point. The airlines are obviously aware of this as miraculously my refund appeared days before the 90 days were up. You were told bullshit then. A card supplier is jointly responsible along with the service provider for purchases And you dont need to raise it with the retailer first. You can go direct to your card supplier if you wish. There isn't some great conspiracy with airlines. Just usually poorly trained call centre staff. I have installed similar these frameworks in other companies, it's not the opinion of who ever you have spoken to you. Your purchase is covered under the section 75 of the consumer credit act. I'd go back to Amex and if they refuse to accept your request. Ask to make a complaint down the phone. When the complaint is resolved in under 7 days. You'll be issued your purchase price back and they will probably give a few quid on top for the inconvenience " Wrong - a merchant cannot issue a chargeback unless you have evidence the customer tried to resolve , if audited you will lose your licence. Check your merchant agreement Ts and Cs | |||
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"Ryanair- no refund yet" same it's been months. | |||
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"If you purchased the ticket with a credit card. Contact your credit provider for a refund. This will be the fastest and most effective way to get your money back They will automate your request with a pro forma direct to the airliner along with the hundreds if for not thousands of other refunds. Most of this work is automated It’s not as straight forward as that. If the airline have said they are going to refund then you can’t claim a refund back through your credit card until 90 days after the airline confirmed they would refund. I had it with Virgin. I got fed up of waiting and so called Amex but as Virgin has said they WERE going to refund Amex told me they could do nothing until 90 days past that point. The airlines are obviously aware of this as miraculously my refund appeared days before the 90 days were up. " Yes my easyjet refund said should be within 28 days. But stressed not to chase for 90. I didn't try for a charge back but am fully aware that having being told I was getting a refund my card provider would have not processed it, chargebacks aren't there to speed up the process. | |||
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"If you purchased the ticket with a credit card. Contact your credit provider for a refund. This will be the fastest and most effective way to get your money back They will automate your request with a pro forma direct to the airliner along with the hundreds if for not thousands of other refunds. Most of this work is automated It’s not as straight forward as that. If the airline have said they are going to refund then you can’t claim a refund back through your credit card until 90 days after the airline confirmed they would refund. I had it with Virgin. I got fed up of waiting and so called Amex but as Virgin has said they WERE going to refund Amex told me they could do nothing until 90 days past that point. The airlines are obviously aware of this as miraculously my refund appeared days before the 90 days were up. You were told bullshit then. A card supplier is jointly responsible along with the service provider for purchases And you dont need to raise it with the retailer first. You can go direct to your card supplier if you wish. There isn't some great conspiracy with airlines. Just usually poorly trained call centre staff. I have installed similar these frameworks in other companies, it's not the opinion of who ever you have spoken to you. Your purchase is covered under the section 75 of the consumer credit act. I'd go back to Amex and if they refuse to accept your request. Ask to make a complaint down the phone. When the complaint is resolved in under 7 days. You'll be issued your purchase price back and they will probably give a few quid on top for the inconvenience Wrong - a merchant cannot issue a chargeback unless you have evidence the customer tried to resolve , if audited you will lose your licence. Check your merchant agreement Ts and Cs " A chargeback is not the same as a section 75 claim. They are two entirely different things. Chargeback is a voluntary scheme. Section 75 is part of the consumer credit act. But I'm not interested in getting into the finer points of financial law on a forum. If anyone would like someone assistance around this. Feel free to message me. When I have the time I'll try to help as much as I can. | |||
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"If you purchased the ticket with a credit card. Contact your credit provider for a refund. This will be the fastest and most effective way to get your money back They will automate your request with a pro forma direct to the airliner along with the hundreds if for not thousands of other refunds. Most of this work is automated It’s not as straight forward as that. If the airline have said they are going to refund then you can’t claim a refund back through your credit card until 90 days after the airline confirmed they would refund. I had it with Virgin. I got fed up of waiting and so called Amex but as Virgin has said they WERE going to refund Amex told me they could do nothing until 90 days past that point. The airlines are obviously aware of this as miraculously my refund appeared days before the 90 days were up. You were told bullshit then. A card supplier is jointly responsible along with the service provider for purchases And you dont need to raise it with the retailer first. You can go direct to your card supplier if you wish. There isn't some great conspiracy with airlines. Just usually poorly trained call centre staff. I have installed similar these frameworks in other companies, it's not the opinion of who ever you have spoken to you. Your purchase is covered under the section 75 of the consumer credit act. I'd go back to Amex and if they refuse to accept your request. Ask to make a complaint down the phone. When the complaint is resolved in under 7 days. You'll be issued your purchase price back and they will probably give a few quid on top for the inconvenience Wrong - a merchant cannot issue a chargeback unless you have evidence the customer tried to resolve , if audited you will lose your licence. Check your merchant agreement Ts and Cs A chargeback is not the same as a section 75 claim. They are two entirely different things. Chargeback is a voluntary scheme. Section 75 is part of the consumer credit act. But I'm not interested in getting into the finer points of financial law on a forum. If anyone would like someone assistance around this. Feel free to message me. When I have the time I'll try to help as much as I can." Your off the mark there, because I’ve already been told by the airline that they WILL refund. Therefore the credit card company won’t get involved unless it goes beyond 90 days. Out of interest how many airline tickets have YOU had refunded by your credit card company during this COVID malarkey ? Or are u just spouting what SHOULD be happening not what actually IS going on in the real world by people who are experiencing it first hand ? | |||
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"If you purchased the ticket with a credit card. Contact your credit provider for a refund. This will be the fastest and most effective way to get your money back They will automate your request with a pro forma direct to the airliner along with the hundreds if for not thousands of other refunds. Most of this work is automated It’s not as straight forward as that. If the airline have said they are going to refund then you can’t claim a refund back through your credit card until 90 days after the airline confirmed they would refund. I had it with Virgin. I got fed up of waiting and so called Amex but as Virgin has said they WERE going to refund Amex told me they could do nothing until 90 days past that point. The airlines are obviously aware of this as miraculously my refund appeared days before the 90 days were up. You were told bullshit then. A card supplier is jointly responsible along with the service provider for purchases And you dont need to raise it with the retailer first. You can go direct to your card supplier if you wish. There isn't some great conspiracy with airlines. Just usually poorly trained call centre staff. I have installed similar these frameworks in other companies, it's not the opinion of who ever you have spoken to you. Your purchase is covered under the section 75 of the consumer credit act. I'd go back to Amex and if they refuse to accept your request. Ask to make a complaint down the phone. When the complaint is resolved in under 7 days. You'll be issued your purchase price back and they will probably give a few quid on top for the inconvenience Wrong - a merchant cannot issue a chargeback unless you have evidence the customer tried to resolve , if audited you will lose your licence. Check your merchant agreement Ts and Cs A chargeback is not the same as a section 75 claim. They are two entirely different things. Chargeback is a voluntary scheme. Section 75 is part of the consumer credit act. But I'm not interested in getting into the finer points of financial law on a forum. If anyone would like someone assistance around this. Feel free to message me. When I have the time I'll try to help as much as I can. Your off the mark there, because I’ve already been told by the airline that they WILL refund. Therefore the credit card company won’t get involved unless it goes beyond 90 days. Out of interest how many airline tickets have YOU had refunded by your credit card company during this COVID malarkey ? Or are u just spouting what SHOULD be happening not what actually IS going on in the real world by people who are experiencing it first hand ? " The airline told you what you credit card will and will not do? Hmm I was offering my hand out to help you from my first hand experience of running operational functions for financial institutions. I'll retract that offer now and wish you luck listening to the financial advice of virgin airlines. A company in a dire financial state and seeking millions to stay operational. Not everyone in the forums is trying to start an argument. | |||
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"If you purchased the ticket with a credit card. Contact your credit provider for a refund. This will be the fastest and most effective way to get your money back They will automate your request with a pro forma direct to the airliner along with the hundreds if for not thousands of other refunds. Most of this work is automated It’s not as straight forward as that. If the airline have said they are going to refund then you can’t claim a refund back through your credit card until 90 days after the airline confirmed they would refund. I had it with Virgin. I got fed up of waiting and so called Amex but as Virgin has said they WERE going to refund Amex told me they could do nothing until 90 days past that point. The airlines are obviously aware of this as miraculously my refund appeared days before the 90 days were up. You were told bullshit then. A card supplier is jointly responsible along with the service provider for purchases And you dont need to raise it with the retailer first. You can go direct to your card supplier if you wish. There isn't some great conspiracy with airlines. Just usually poorly trained call centre staff. I have installed similar these frameworks in other companies, it's not the opinion of who ever you have spoken to you. Your purchase is covered under the section 75 of the consumer credit act. I'd go back to Amex and if they refuse to accept your request. Ask to make a complaint down the phone. When the complaint is resolved in under 7 days. You'll be issued your purchase price back and they will probably give a few quid on top for the inconvenience Wrong - a merchant cannot issue a chargeback unless you have evidence the customer tried to resolve , if audited you will lose your licence. Check your merchant agreement Ts and Cs A chargeback is not the same as a section 75 claim. They are two entirely different things. Chargeback is a voluntary scheme. Section 75 is part of the consumer credit act. But I'm not interested in getting into the finer points of financial law on a forum. If anyone would like someone assistance around this. Feel free to message me. When I have the time I'll try to help as much as I can. Your off the mark there, because I’ve already been told by the airline that they WILL refund. Therefore the credit card company won’t get involved unless it goes beyond 90 days. Out of interest how many airline tickets have YOU had refunded by your credit card company during this COVID malarkey ? Or are u just spouting what SHOULD be happening not what actually IS going on in the real world by people who are experiencing it first hand ? The airline told you what you credit card will and will not do? Hmm I was offering my hand out to help you from my first hand experience of running operational functions for financial institutions. I'll retract that offer now and wish you luck listening to the financial advice of virgin airlines. A company in a dire financial state and seeking millions to stay operational. Not everyone in the forums is trying to start an argument. " No you misunderstand, the airline didn’t tell me. The credit card companies told me, both Amex and a MasterCard I have used for flight purchases. Both advised that I can’t make a claim until 90 days after the date that the airline confirmed they would refund. I don’t need any help, I’m more than capable of running my own finances and I haven’t been taking advice off Virgin Atlantic. I was just stating actual experience of dealing with this exact problem in the current climate. I’m well aware what the airline should be doing regards payment refunds and the timescales but they are not adhering to consumer law as is well reported. We can all state what firms SHOULD be doing regards refund timescales but in the real world right now timescales are completely different. | |||
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"If you purchased the ticket with a credit card. Contact your credit provider for a refund. This will be the fastest and most effective way to get your money back They will automate your request with a pro forma direct to the airliner along with the hundreds if for not thousands of other refunds. Most of this work is automated It’s not as straight forward as that. If the airline have said they are going to refund then you can’t claim a refund back through your credit card until 90 days after the airline confirmed they would refund. I had it with Virgin. I got fed up of waiting and so called Amex but as Virgin has said they WERE going to refund Amex told me they could do nothing until 90 days past that point. The airlines are obviously aware of this as miraculously my refund appeared days before the 90 days were up. You were told bullshit then. A card supplier is jointly responsible along with the service provider for purchases And you dont need to raise it with the retailer first. You can go direct to your card supplier if you wish. There isn't some great conspiracy with airlines. Just usually poorly trained call centre staff. I have installed similar these frameworks in other companies, it's not the opinion of who ever you have spoken to you. Your purchase is covered under the section 75 of the consumer credit act. I'd go back to Amex and if they refuse to accept your request. Ask to make a complaint down the phone. When the complaint is resolved in under 7 days. You'll be issued your purchase price back and they will probably give a few quid on top for the inconvenience Wrong - a merchant cannot issue a chargeback unless you have evidence the customer tried to resolve , if audited you will lose your licence. Check your merchant agreement Ts and Cs A chargeback is not the same as a section 75 claim. They are two entirely different things. Chargeback is a voluntary scheme. Section 75 is part of the consumer credit act. But I'm not interested in getting into the finer points of financial law on a forum. If anyone would like someone assistance around this. Feel free to message me. When I have the time I'll try to help as much as I can. Your off the mark there, because I’ve already been told by the airline that they WILL refund. Therefore the credit card company won’t get involved unless it goes beyond 90 days. Out of interest how many airline tickets have YOU had refunded by your credit card company during this COVID malarkey ? Or are u just spouting what SHOULD be happening not what actually IS going on in the real world by people who are experiencing it first hand ? The airline told you what you credit card will and will not do? Hmm I was offering my hand out to help you from my first hand experience of running operational functions for financial institutions. I'll retract that offer now and wish you luck listening to the financial advice of virgin airlines. A company in a dire financial state and seeking millions to stay operational. Not everyone in the forums is trying to start an argument. No you misunderstand, the airline didn’t tell me. The credit card companies told me, both Amex and a MasterCard I have used for flight purchases. Both advised that I can’t make a claim until 90 days after the date that the airline confirmed they would refund. I don’t need any help, I’m more than capable of running my own finances and I haven’t been taking advice off Virgin Atlantic. I was just stating actual experience of dealing with this exact problem in the current climate. I’m well aware what the airline should be doing regards payment refunds and the timescales but they are not adhering to consumer law as is well reported. We can all state what firms SHOULD be doing regards refund timescales but in the real world right now timescales are completely different. " Well you have been offered advice and real world solutions But at the same time you say you dont need financial advice? So I am insure how to answer your question other than to say I hope you get a satisfactory outcome | |||
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"If you purchased the ticket with a credit card. Contact your credit provider for a refund. This will be the fastest and most effective way to get your money back They will automate your request with a pro forma direct to the airliner along with the hundreds if for not thousands of other refunds. Most of this work is automated It’s not as straight forward as that. If the airline have said they are going to refund then you can’t claim a refund back through your credit card until 90 days after the airline confirmed they would refund. I had it with Virgin. I got fed up of waiting and so called Amex but as Virgin has said they WERE going to refund Amex told me they could do nothing until 90 days past that point. The airlines are obviously aware of this as miraculously my refund appeared days before the 90 days were up. You were told bullshit then. A card supplier is jointly responsible along with the service provider for purchases And you dont need to raise it with the retailer first. You can go direct to your card supplier if you wish. There isn't some great conspiracy with airlines. Just usually poorly trained call centre staff. I have installed similar these frameworks in other companies, it's not the opinion of who ever you have spoken to you. Your purchase is covered under the section 75 of the consumer credit act. I'd go back to Amex and if they refuse to accept your request. Ask to make a complaint down the phone. When the complaint is resolved in under 7 days. You'll be issued your purchase price back and they will probably give a few quid on top for the inconvenience Wrong - a merchant cannot issue a chargeback unless you have evidence the customer tried to resolve , if audited you will lose your licence. Check your merchant agreement Ts and Cs A chargeback is not the same as a section 75 claim. They are two entirely different things. Chargeback is a voluntary scheme. Section 75 is part of the consumer credit act. But I'm not interested in getting into the finer points of financial law on a forum. If anyone would like someone assistance around this. Feel free to message me. When I have the time I'll try to help as much as I can. Your off the mark there, because I’ve already been told by the airline that they WILL refund. Therefore the credit card company won’t get involved unless it goes beyond 90 days. Out of interest how many airline tickets have YOU had refunded by your credit card company during this COVID malarkey ? Or are u just spouting what SHOULD be happening not what actually IS going on in the real world by people who are experiencing it first hand ? The airline told you what you credit card will and will not do? Hmm I was offering my hand out to help you from my first hand experience of running operational functions for financial institutions. I'll retract that offer now and wish you luck listening to the financial advice of virgin airlines. A company in a dire financial state and seeking millions to stay operational. Not everyone in the forums is trying to start an argument. No you misunderstand, the airline didn’t tell me. The credit card companies told me, both Amex and a MasterCard I have used for flight purchases. Both advised that I can’t make a claim until 90 days after the date that the airline confirmed they would refund. I don’t need any help, I’m more than capable of running my own finances and I haven’t been taking advice off Virgin Atlantic. I was just stating actual experience of dealing with this exact problem in the current climate. I’m well aware what the airline should be doing regards payment refunds and the timescales but they are not adhering to consumer law as is well reported. We can all state what firms SHOULD be doing regards refund timescales but in the real world right now timescales are completely different. Well you have been offered advice and real world solutions But at the same time you say you dont need financial advice? So I am insure how to answer your question other than to say I hope you get a satisfactory outcome" I think you have confused the statement I added to the forum with questions posed earlier by others. I didn’t ask a question to be answered or ask for advice from anyone. I’ve already dealt with some of my virgin & BA cancellations and had refunds back and am still waiting on a newly cancelled flight. All I was doing was adding for the OP how the refund process went with Virgin. The forums are always full of people who love giving their ‘advice’ on subjects. Usually people who haven’t had any actual experience of dealing with such. I have, in so much that I’ve followed through and had refunds from airlines during the last few months. | |||
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