FabSwingers.com forum: Coronavirus and the TUI scam

By (user no longer on site) OP
over a year ago

Anyone struggling to get refund for their cancelled holidays with TUI ? Looks like thousands of people complaining about it. Including us, been promised refund on the 18th of March and nothing received yet. Facebook and Twitter on fire with complaints against the German company.

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By (user no longer on site)
over a year ago

"Anyone struggling to get refund for their cancelled holidays with TUI ? Looks like thousands of people complaining about it. Including us, been promised refund on the 18th of March and nothing received yet. Facebook and Twitter on fire with complaints against the German company."

They're all at it now, delaying refunds and trying to steer people down the 'credit' route.

Understandable in the circumstances, although it is their legal obligation to refund cancelled flights.

Ryanair owes me a four figure refund, fortunately I'm a patient man

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By *amissCouple
over a year ago

chelmsford

So, just reading their website. They seem to be offering a refund credit, or if you want a refund, you have to apply for a refund credit first.Crazy! We just amended our holiday, to Corfu, to next year, but not everyone can do that.

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By (user no longer on site)
over a year ago

Virgin Atlantic are at it also. 12th March told me refund within 3 weeks. They are all blaming delay on huge demand etc. This is total bullshit. BA 18th March I requested a refund for around £8500 and had it within 2 days.

I don’t believe that if BA can do it that fast that Virgin can’t. They are just delaying to limit their cash bleed. Totally wrong, they are holding huge amounts of cash that doesn’t belong to them.

I would imagine there are many people who desperately need their refund but VA couldn’t give a shit

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By (user no longer on site) OP
over a year ago

"So, just reading their website. They seem to be offering a refund credit, or if you want a refund, you have to apply for a refund credit first.Crazy! We just amended our holiday, to Corfu, to next year, but not everyone can do that."

The crazy part is if you chose cash refund , you need to wait 12 months. Basically they will keep the money in the bank to earn interest on it then refund next year......manic !

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By *dward_TeagueMan
over a year ago

wolverhampton

Some companies will go under as a result of the current situation. I’m not risking a credit note from Tui, if they go under then the credit note is virtually worthless.

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By (user no longer on site)
over a year ago

The crazy part is if you chose cash refund , you need to wait 12 months. Basically they will keep the money in the bank to earn interest on it then refund next year......manic !"

I think more likely they don’t have the money in the bank to pay you and are hoping that trade brought in after the crisis will be enough to cover the refunds and keep them afloat

This isnt a scam as your thread title suggests, its companies desperately trying to stop themselves from going bust

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By *amissCouple
over a year ago

chelmsford

The crazy part is if you chose cash refund , you need to wait 12 months. Basically they will keep the money in the bank to earn interest on it then refund next year......manic !"

That doesn't sound legal. What about abta or atol? Also would credit card company reimburse, if you paid that way?

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By (user no longer on site)
over a year ago

The crazy part is if you chose cash refund , you need to wait 12 months. Basically they will keep the money in the bank to earn interest on it then refund next year......manic !

That doesn't sound legal. What about abta or atol? Also would credit card company reimburse, if you paid that way?"

I spoke to my credit card provider yesterday. Because VA have stated that they ARE going to refund me. I can’t open a dispute with my credit card until 90 days after they agreed to refund. Farcical that a company can take 90 days to refund money that is legally yours. If I tried tricks like that as a retailer I’d be on watchdog before u knew it

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By *amissCouple
over a year ago

chelmsford

The crazy part is if you chose cash refund , you need to wait 12 months. Basically they will keep the money in the bank to earn interest on it then refund next year......manic !

I think more likely they don’t have the money in the bank to pay you and are hoping that trade brought in after the crisis will be enough to cover the refunds and keep them afloat

This isnt a scam as your thread title suggests, its companies desperately trying to stop themselves from going bust "

But can they hold on to your money for 12 months if they cancel your holiday/flight

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By *amissCouple
over a year ago

chelmsford

The crazy part is if you chose cash refund , you need to wait 12 months. Basically they will keep the money in the bank to earn interest on it then refund next year......manic !

That doesn't sound legal. What about abta or atol? Also would credit card company reimburse, if you paid that way?

It's disgraceful, isn't it?

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By *weetdebWoman
over a year ago

Bristol

My holiday is May 19th so they have only

Cancelled up until the 14th so nothing I can do yet . I have had the mail about the credit note but I took it that you have to first receive the credit note and then call to refuse it and request a refund within 12 months of your departure date so you don’t have to actually wait 12 months for the refund. Mind you , probably looking at 3 months or more to get the cash. If I have no joy then I will go the credit card that I paid on

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By (user no longer on site)
over a year ago

The crazy part is if you chose cash refund , you need to wait 12 months. Basically they will keep the money in the bank to earn interest on it then refund next year......manic !

That doesn't sound legal. What about abta or atol? Also would credit card company reimburse, if you paid that way?

It's disgraceful, isn't it?"

I find it absolutely disgusting. VA are blatantly dragging out the refunds as long as they can. I understand why, because they are taking a huge cash hammering. But frankly, that’s not my problem. They cancelled the flight, therefore I’m due a refund. It’s not their money they are holding

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By *amissCouple
over a year ago

chelmsford

The crazy part is if you chose cash refund , you need to wait 12 months. Basically they will keep the money in the bank to earn interest on it then refund next year......manic !

That doesn't sound legal. What about abta or atol? Also would credit card company reimburse, if you paid that way?

It's disgraceful, isn't it?

Quite right

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By (user no longer on site)
over a year ago

The crazy part is if you chose cash refund , you need to wait 12 months. Basically they will keep the money in the bank to earn interest on it then refund next year......manic !

That doesn't sound legal. What about abta or atol? Also would credit card company reimburse, if you paid that way?

It's disgraceful, isn't it?

Would you rather they kept their flights running and you were taking into quarantine when you reached the foreign border?

I understand you are out of pocket and that is upsetting but it shocks me to no end how selfish people are being about getting money back

It wasn’t the airlines that caused this pandemic, or the hotel owners, they are all suffering too , you lost a holiday, their employees might all lose a job and at that point not even be eligible for furlough if people can’t just be patient and demand cash now

If in a years time they are all showing huge profits and didn’t refund then thats another story, that is cheating people out of their cash, but right now all they are doing is trying to preserve their company

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By (user no longer on site)
over a year ago

How in any way is it selfish to expect to be refunded for a service I’ve paid for that is now not going ahead ? Virgin are owned by Branson with a £4 billion personal fortune and Delta airlines, one of the richest airlines in the world. I don’t class them any different from any other business that I would expect a refund off.

The way these airlines treat customers is disgusting. About 15 years ago I was flying to a destination as a group of 6, my partner at the time and myself split up. So I invited a friend to come with me instead. However I couldn’t change the first class ticket to her name. So I booked another ticket in economy. When I reached the airport I explained the situation and asked if my friend could be upgraded to the seat that I wasn’t going to use in 1st class. They refused. When I then boarded the flight who was sat next to me in the first class seat I paid for ? A member of virgin staff who had been bumped up for free from economy. I for one would not be sorry to see Virgin go bump. Which of course they won’t. As they are owned by companies/individual’s with huge pockets

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By (user no longer on site)
over a year ago

The crazy part is if you chose cash refund , you need to wait 12 months. Basically they will keep the money in the bank to earn interest on it then refund next year......manic !

That doesn't sound legal. What about abta or atol? Also would credit card company reimburse, if you paid that way?

It's disgraceful, isn't it?

Would you rather they kept their flights running and you were taking into quarantine when you reached the foreign border?

I understand you are out of pocket and that is upsetting but it shocks me to no end how selfish people are being about getting money back

Preserve their company ? What about people trying to preserve their families ? I’m sure there are many people in this country who desperately now need the refunds to feed and to live. How selfish these people are to expect to receive THEIR money so as to be able to afford food.

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By (user no longer on site)
over a year ago

"How in any way is it selfish to expect to be refunded for a service I’ve paid for that is now not going ahead ? Virgin are owned by Branson with a £4 billion personal fortune and Delta airlines, one of the richest airlines in the world. I don’t class them any different from any other business that I would expect a refund off.

So if you have had that opinion of them for 15 years why continue to give them your business? Most likely because it is best for your pocket and thats all you really care about ... I mean flying as a group of 6 virgin first class doesn’t really sound like you are struggling does it

Its a common misconception that richard branson owns these companies, he owns a brand and a minority portion of shares (10% in VA) ... so you bet your ass he will let it go down and far from sticking it to him it wont be him that gets hit in the pocket, it will be all the employees

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By (user no longer on site)
over a year ago

Because I do a lot of travel worldwide for both pleasure and business and I use airlines that have particular routes/timings that I need. I’m under no illusions the morals of a company. But certain times I have to use them so I do.

Where did I say I was struggling ? I’m not. But doesn’t mean I’m happy for a business to hold money that isn’t due to them. I actually cancelled the flight before they cancelled it. The terms of my ticket were full refund as long as I cancelled further than 24 hours out of departure.

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By (user no longer on site)
over a year ago

The crazy part is if you chose cash refund , you need to wait 12 months. Basically they will keep the money in the bank to earn interest on it then refund next year......manic !

That doesn't sound legal. What about abta or atol? Also would credit card company reimburse, if you paid that way?

It's disgraceful, isn't it?

Would you rather they kept their flights running and you were taking into quarantine when you reached the foreign border?

I understand you are out of pocket and that is upsetting but it shocks me to no end how selfish people are being about getting money back

Your profile clearly states you travel overseas often, your pictures are luxury hotel and luxury hotel and so on

Its hard to see that beside a pleading of poverty and the inability to buy food and take you seriously im afraid

The goverment are providing wages and income to make sure people can feed and live, and if any were that hand to mouth i find it hard to believe they were able to book luxury holidays to begin with with because lets be honest virgin atlantic are one of the most expensive out there

I am not saying you are wrong to feel disappointed or to want your money back, just that there is a bigger picture and waiting for it really isnt the end of the world

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By (user no longer on site)
over a year ago

The crazy part is if you chose cash refund , you need to wait 12 months. Basically they will keep the money in the bank to earn interest on it then refund next year......manic !

That doesn't sound legal. What about abta or atol? Also would credit card company reimburse, if you paid that way?

It's disgraceful, isn't it?

Would you rather they kept their flights running and you were taking into quarantine when you reached the foreign border?

I understand you are out of pocket and that is upsetting but it shocks me to no end how selfish people are being about getting money back

Your profile clearly states you travel overseas often, your pictures are luxury hotel and luxury hotel and so on

Its hard to see that beside a pleading of poverty and the inability to buy food and take you seriously im afraid

I am not saying you are wrong to feel disappointed or to want your money back, just that there is a bigger picture and waiting for it really isnt the end of the world "

Read my posts, nowhere do I claim poverty or being unable to buy food. I state OTHERS will be. And that’s a fact, food banks are facing unprecedented demand. Or do u think that the government are providing for every single person and that everyone is hunky dory ? Nonsense. You are claiming that someone expecting a refund of their money is selfish as that may result in a company going to the wall. Absolutely ridiculous

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By (user no longer on site)
over a year ago

And I am sure virgin atlantic customers and food bank users are one and the same , stop using the plight of others less fortunate to justify your own actions

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By *amissCouple
over a year ago

chelmsford

The crazy part is if you chose cash refund , you need to wait 12 months. Basically they will keep the money in the bank to earn interest on it then refund next year......manic !

That doesn't sound legal. What about abta or atol? Also would credit card company reimburse, if you paid that way?

It's disgraceful, isn't it?

Would you rather they kept their flights running and you were taking into quarantine when you reached the foreign border?

I understand you are out of pocket and that is upsetting but it shocks me to no end how selfish people are being about getting money back

There are those who do need their money back, maybe they have lost jobs or they just want to book with another company. Whatever the reason, everyone is entitled to their money back whatever their personal situation is.

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By (user no longer on site)
over a year ago

"And I am sure virgin atlantic customers and food bank users are one and the same , stop using the plight of others less fortunate to justify your own actions"

It’s not just about virgin Atlantic though is it ??!! It’s about TUI, Ryanair, any airlines / holiday tour operators who are withholding refunds. In fact, any business holding up a refund is guilty.

I don’t need to justify anything. I stand by that it’s disgusting for any company to withhold money owed to an individual because they need the cash to keep their business liquid.

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By (user no longer on site)
over a year ago

The crazy part is if you chose cash refund , you need to wait 12 months. Basically they will keep the money in the bank to earn interest on it then refund next year......manic !

That doesn't sound legal. What about abta or atol? Also would credit card company reimburse, if you paid that way?

It's disgraceful, isn't it?

Would you rather they kept their flights running and you were taking into quarantine when you reached the foreign border?

I understand you are out of pocket and that is upsetting but it shocks me to no end how selfish people are being about getting money back

Exactly this.

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By *amissCouple
over a year ago

chelmsford

These companies must be sitting on millions of other people's money

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By (user no longer on site)
over a year ago

The crazy part is if you chose cash refund , you need to wait 12 months. Basically they will keep the money in the bank to earn interest on it then refund next year......manic !

That doesn't sound legal. What about abta or atol? Also would credit card company reimburse, if you paid that way?

It's disgraceful, isn't it?

Would you rather they kept their flights running and you were taking into quarantine when you reached the foreign border?

I understand you are out of pocket and that is upsetting but it shocks me to no end how selfish people are being about getting money back

I have no disagreement about what they are entitled to, just saying people need to be a little more understanding that just because you are entitled to it doesn’t mean you are able to get it right now

This is a weird time we are living in and people need to understand that EVERYONE is being negatively impacted and things might not happen like “normal” for a while but people still have this instant sense of entitlement and justice that just doesn’t apply just now and a bit of patience wouldn’t go amiss

We are all entitled to roam about the streets freely too ... doesn’t mean we can do that at the moment either

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By (user no longer on site)
over a year ago

"And I am sure virgin atlantic customers and food bank users are one and the same , stop using the plight of others less fortunate to justify your own actions

I don’t need to justify anything. I stand by that it’s disgusting for any company to withhold money owed to an individual because they need the cash to keep their business liquid. "

If the business stops being liquid and goes under, where do you think the rest get the refunds then? Some through abta/atol and some not at all

What about the employees ... its all just more admin and more cost and more pressure on the government again but as long as you get your refund right now who cares

Evem peoples banks have said these companies have 90 days ... we haven’t passed those 90 days yet and you are already in outrage (of course its only for the customers on the breadline though nothing at all to do with your own pocket)

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By *amissCouple
over a year ago

chelmsford

The crazy part is if you chose cash refund , you need to wait 12 months. Basically they will keep the money in the bank to earn interest on it then refund next year......manic !

That doesn't sound legal. What about abta or atol? Also would credit card company reimburse, if you paid that way?

It's disgraceful, isn't it?

Would you rather they kept their flights running and you were taking into quarantine when you reached the foreign border?

I understand you are out of pocket and that is upsetting but it shocks me to no end how selfish people are being about getting money back

We are all entitled to roam about the streets freely too ... doesn’t mean we can do that at the moment either "

Are you waiting for a refund for your holiday? Yes I would have a sense of entitlement if someone was holding on to my money, especially if they were giving no idea of when I would get it back

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By (user no longer on site)
over a year ago

"And I am sure virgin atlantic customers and food bank users are one and the same , stop using the plight of others less fortunate to justify your own actions

I don’t need to justify anything. I stand by that it’s disgusting for any company to withhold money owed to an individual because they need the cash to keep their business liquid.

If the business stops being liquid and goes under, where do you think the rest get the refunds then? Some through abta/atol and some not at all

What about the employees ... its all just more admin and more cost and more pressure on the government again but as long as you get your refund right now who cares

I would have so much more respect for you (although still think you are in the wrong) if you would stop hiding behind “justice for poor customers” and just say f*ck it i admit i am selfish and all i care about is getting my money back

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By (user no longer on site)
over a year ago

The crazy part is if you chose cash refund , you need to wait 12 months. Basically they will keep the money in the bank to earn interest on it then refund next year......manic !

That doesn't sound legal. What about abta or atol? Also would credit card company reimburse, if you paid that way?

It's disgraceful, isn't it?

Would you rather they kept their flights running and you were taking into quarantine when you reached the foreign border?

I understand you are out of pocket and that is upsetting but it shocks me to no end how selfish people are being about getting money back

We are all entitled to roam about the streets freely too ... doesn’t mean we can do that at the moment either "

For me personally, I feel virgin are withholding it. I don’t think it’s because their system can’t cope. I can’t comment on TUI etc as I haven’t got a booking with them. But Virgin stated due to extreme circumstances it would be upto 3 weeks. That was over 5 weeks ago. So I think accepting the upto 3 weeks was me being patient. Now it’s well past that it’s unacceptable. If BA can process it instantly then so could Virgin IF they wanted to do so.

I’m sure they are also aware that they have upto 90 days before anyone can take action thru their card provider. Maybe I’m a cynic but I wouldn’t be surprised if all of a sudden my refund appeared just before those 90 days.

It’s wrong plain and simple.

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By (user no longer on site)
over a year ago

"And I am sure virgin atlantic customers and food bank users are one and the same , stop using the plight of others less fortunate to justify your own actions

I don’t need to justify anything. I stand by that it’s disgusting for any company to withhold money owed to an individual because they need the cash to keep their business liquid.

If the business stops being liquid and goes under, where do you think the rest get the refunds then? Some through abta/atol and some not at all

What about the employees ... its all just more admin and more cost and more pressure on the government again but as long as you get your refund right now who cares

Why do u keep going on about justice for poor customers ? You have totally twisted what I have written. I like everyone else want my money back. Does that make me selfish ? If so then I guess I’m selfish. I’m selfish that money that I work damn hard to earn should be paid back to me. And the 90 days isn’t what the airlines are meant to take. It’s the point at which I can make a fraudulent claim against them.

Question for u, If you had bought a car ? Food ? Furniture ? Anything else, and u hadn’t received it. Would YOU be selfish for expecting to be reimbursed ?

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By *amissCouple
over a year ago

chelmsford

"And I am sure virgin atlantic customers and food bank users are one and the same , stop using the plight of others less fortunate to justify your own actions

I don’t need to justify anything. I stand by that it’s disgusting for any company to withhold money owed to an individual because they need the cash to keep their business liquid.

If the business stops being liquid and goes under, where do you think the rest get the refunds then? Some through abta/atol and some not at all

What about the employees ... its all just more admin and more cost and more pressure on the government again but as long as you get your refund right now who cares

I doubt they care if you respect them...

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By (user no longer on site)
over a year ago

I don't agree with them holding onto people's money. I wouldn't do it to anyone and I couldn't if I wanted to.

Big companies know the law inside out and they will bend and push those rules to the limit.

I've always said it.. If you know the law, you can legally rob someone.

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By (user no longer on site)
over a year ago

"And I am sure virgin atlantic customers and food bank users are one and the same , stop using the plight of others less fortunate to justify your own actions

I don’t need to justify anything. I stand by that it’s disgusting for any company to withhold money owed to an individual because they need the cash to keep their business liquid.

If the business stops being liquid and goes under, where do you think the rest get the refunds then? Some through abta/atol and some not at all

What about the employees ... its all just more admin and more cost and more pressure on the government again but as long as you get your refund right now who cares

Question for u, If you had bought a car ? Food ? Furniture ? Anything else, and u hadn’t received it. Would YOU be selfish for expecting to be reimbursed ?

We are in the middle of s global pandemic the likes of which The world has never seen ... so would i be willing to let us come out the other end of it and see what happens then before i get my knickers in a twist... yep i would

In fact i am doing it right now with a company that turned up and tried to fit the wrong blinds the friday before lockdown ... there is no point in me harping on at them now, nobody can bring me new blinds during lockdoen, there is no point arguin for a refund, i want the blinds when things go back to normal

You have to give companies the chance to return to normal , for the whole world to return to normal actually before you will even be able to take that flight again so where is this urgency

And the comments are about the “poor customers” is because you kept mentioning customers on the breadline who desperately need this cash , one of which you have admitted to yourself you are not, as justification for your outrage

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By (user no longer on site)
over a year ago

"And I am sure virgin atlantic customers and food bank users are one and the same , stop using the plight of others less fortunate to justify your own actions

I don’t need to justify anything. I stand by that it’s disgusting for any company to withhold money owed to an individual because they need the cash to keep their business liquid.

If the business stops being liquid and goes under, where do you think the rest get the refunds then? Some through abta/atol and some not at all

What about the employees ... its all just more admin and more cost and more pressure on the government again but as long as you get your refund right now who cares

Question for u, If you had bought a car ? Food ? Furniture ? Anything else, and u hadn’t received it. Would YOU be selfish for expecting to be reimbursed ?

You have to give companies the chance to return to normal , for the whole world to return to normal actually before you will even be able to take that flight again so where is this urgency

I won’t be taking that flight again. It was a specific flight for a specific purpose. So now I’d like my money back please if that’s alright with you ?

And I’d like everyone else, regardless of personal wealth, to expect to have theirs returned in a fair and timely manner.

Had I been asking for repayment off say someone I leant money to who needs it. I’d be relaxed to say pay me when you can. When dealing with a company owned 51% by the virgin group and 49% by delta airlines. Yeah not so much.

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By (user no longer on site) OP
over a year ago

"And I am sure virgin atlantic customers and food bank users are one and the same , stop using the plight of others less fortunate to justify your own actions

I don’t need to justify anything. I stand by that it’s disgusting for any company to withhold money owed to an individual because they need the cash to keep their business liquid.

If the business stops being liquid and goes under, where do you think the rest get the refunds then? Some through abta/atol and some not at all

What about the employees ... its all just more admin and more cost and more pressure on the government again but as long as you get your refund right now who cares

Question for u, If you had bought a car ? Food ? Furniture ? Anything else, and u hadn’t received it. Would YOU be selfish for expecting to be reimbursed ?

You have to give companies the chance to return to normal , for the whole world to return to normal actually before you will even be able to take that flight again so where is this urgency

Different views but the bottom line is : its illegal to hold customers money if they didn't provide the service they offered. This applies to any company out there not just TUI. True, if they go bust, employees will suffer but I won't leave my money in their bank account so the CEO gets his million quid annual bonus

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By *amissCouple
over a year ago

chelmsford

"And I am sure virgin atlantic customers and food bank users are one and the same , stop using the plight of others less fortunate to justify your own actions

I don’t need to justify anything. I stand by that it’s disgusting for any company to withhold money owed to an individual because they need the cash to keep their business liquid.

If the business stops being liquid and goes under, where do you think the rest get the refunds then? Some through abta/atol and some not at all

What about the employees ... its all just more admin and more cost and more pressure on the government again but as long as you get your refund right now who cares

Question for u, If you had bought a car ? Food ? Furniture ? Anything else, and u hadn’t received it. Would YOU be selfish for expecting to be reimbursed ?

You have to give companies the chance to return to normal , for the whole world to return to normal actually before you will even be able to take that flight again so where is this urgency

Difference being you'll still get your blinds and the poster can't change their flight, so money should be returned to them, when they said they would.

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By *amissCouple
over a year ago

chelmsford

"And I am sure virgin atlantic customers and food bank users are one and the same , stop using the plight of others less fortunate to justify your own actions

I don’t need to justify anything. I stand by that it’s disgusting for any company to withhold money owed to an individual because they need the cash to keep their business liquid.

If the business stops being liquid and goes under, where do you think the rest get the refunds then? Some through abta/atol and some not at all

What about the employees ... its all just more admin and more cost and more pressure on the government again but as long as you get your refund right now who cares

Question for u, If you had bought a car ? Food ? Furniture ? Anything else, and u hadn’t received it. Would YOU be selfish for expecting to be reimbursed ?

You have to give companies the chance to return to normal , for the whole world to return to normal actually before you will even be able to take that flight again so where is this urgency

well said

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By (user no longer on site)
over a year ago

"And I am sure virgin atlantic customers and food bank users are one and the same , stop using the plight of others less fortunate to justify your own actions

I don’t need to justify anything. I stand by that it’s disgusting for any company to withhold money owed to an individual because they need the cash to keep their business liquid.

If the business stops being liquid and goes under, where do you think the rest get the refunds then? Some through abta/atol and some not at all

What about the employees ... its all just more admin and more cost and more pressure on the government again but as long as you get your refund right now who cares

Question for u, If you had bought a car ? Food ? Furniture ? Anything else, and u hadn’t received it. Would YOU be selfish for expecting to be reimbursed ?

You have to give companies the chance to return to normal , for the whole world to return to normal actually before you will even be able to take that flight again so where is this urgency

Another one to join team selfish, myself as the founder member

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo

Evem peoples banks have said these companies have 90 days ... we haven’t passed those 90 days yet

That person was talking about claiming on the Section 75 option with their CC company and that they advised that if there is a dispute and you don't get your money back you have to wait for 90 days before you can claim rather than refunds are taking 90 days.

I am not getting the rest of your posts, if you are not getting what you have paid for and that company have cancelled then you are entitled to a refund. They took the money, they should have it to pay it back.

We have had a few refunds for hotel bookings and theatre tickets.

They had sent mails saying if they had to cancel we could take a credit note for future bookings but before we had answered they had cancelled the bookings and processed the refund at the same time

I am not sure why other companies can't do the same

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By *ames_LondonMan
over a year ago

Southgate

ABTA are advising travel agents to issue credit notes and delay refunds to help the agents’ cash flow while they try to get refunds from hotels, airlines etc. If you want to help the travel agents survive then you’ll have to wait. If you’d rather get your money back, are concerned that the agent will go bust and that ABTA will fall down due to systemic failure then get in early and threaten your agent with legal action due to breach of contact.

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By (user no longer on site)
over a year ago

"Some companies will go under as a result of the current situation. I’m not risking a credit note from Tui, if they go under then the credit note is virtually worthless.

Unless ABTA registered or booked via your credit card. I always book on credit card to ensure I am protected.

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By (user no longer on site)
over a year ago

Evem peoples banks have said these companies have 90 days ... we haven’t passed those 90 days yet

We have had a few refunds for hotel bookings and theatre tickets.

They had sent mails saying if they had to cancel we could take a credit note for future bookings but before we had answered they had cancelled the bookings and processed the refund at the same time

I am not sure why other companies can't do the same"

A bank will make you wait 90 days because up til that point its unreasonable to claim you money is being withheld is my point

The theatre tickets you had might have been covered by insurance, everything i had booked has been rescheduled for 2021 (one off shows) or i have been provided a credit note to rebook when they reopen (for BongosBingo which is regularly run)

From what i have read people are saying the airlines will offer you credit or if you want cash then you will need to wait longer ... that isn’t them refusing to pay you back its them telling you the reality of their cashflow situation

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By (user no longer on site) OP
over a year ago

"ABTA are advising travel agents to issue credit notes and delay refunds to help the agents’ cash flow while they try to get refunds from hotels, airlines etc. If you want to help the travel agents survive then you’ll have to wait. If you’d rather get your money back, are concerned that the agent will go bust and that ABTA will fall down due to systemic failure then get in early and threaten your agent with legal action due to breach of contact. "

Just an FYI: agents dont pay hotels in advance. They pay them 35 days after the customer's checkout (when the hotel raises the invoice) So technically, they did not pay the hotels . So money in but not out.

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo

Evem peoples banks have said these companies have 90 days ... we haven’t passed those 90 days yet

We have had a few refunds for hotel bookings and theatre tickets.

They had sent mails saying if they had to cancel we could take a credit note for future bookings but before we had answered they had cancelled the bookings and processed the refund at the same time

I am not sure why other companies can't do the same

The theatre tickets you had might have been covered by insurance,

They were not covered by insurance. As is legal, they cancelled the event / Hotel room, so refunded my money as a matter of course

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By *tingly ByronMan
over a year ago

In a town Fab forgot

"How in any way is it selfish to expect to be refunded for a service I’ve paid for that is now not going ahead? Virgin are owned by Branson with a £4 billion personal fortune and Delta airlines, one of the richest airlines in the world. I don’t class them any different from any other business that I would expect a refund off.

The way these airlines treat customers is disgusting. About 15 years ago I was flying to a destination as a group of 6, my partner at the time and myself split up. So I invited a friend to come with me instead. However I couldn’t change the first class ticket to her name. So I booked another ticket in economy. When I reached the airport I explained the situation and asked if my friend could be upgraded to the seat that I wasn’t going to use in 1st class. They refused. When I then boarded the flight who was sat next to me in the first class seat I paid for? A member of virgin staff who had been bumped up for free from economy. I for one would not be sorry to see Virgin go bump. Which of course they won’t. As they are owned by companies/individual’s with huge pockets "

One small correction, Branson (who is IMHO a complete dick) only owns a small part of Virgin air now.

I understand travel operators pay up front, a season in advance for their reservations.

It's likely they don't actually have the money to refund, it's already spent on "buying" bookings in advance.

Baring in mind the holiday hotel they/you have booked is most likely closed, the refund/compensation/insurance trail/chain is going to move slowly.

However, IMHO they shouldn't be offering credit notes for a future holiday and should be refunding cold hard cash and if they give a refund date they should honour it.

What value a 12 month credit note if this puts them out of business?

I doubt if Virgin are alone in this. They are an easy target because of Bransons profile and wealth though.

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By (user no longer on site)
over a year ago

Evem peoples banks have said these companies have 90 days ... we haven’t passed those 90 days yet

We have had a few refunds for hotel bookings and theatre tickets.

They had sent mails saying if they had to cancel we could take a credit note for future bookings but before we had answered they had cancelled the bookings and processed the refund at the same time

I am not sure why other companies can't do the same

The theatre tickets you had might have been covered by insurance,

They were not covered by insurance. As is legal, they cancelled the event / Hotel room, so refunded my money as a matter of course"

i meant the company running the event may have had insurance ... many of them do and will likely be the only way any of them can afford to refund at the moment

I assume this legality everyone is referring to is consumer rights ... you might find there is alot of reference to the word “reasonable” in there, what could be considered “reasonable” in these times is likely to have significantly shifted

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo

i meant the company running the event may have had insurance ... many of them do and will likely be the only way any of them can afford to refund at the moment

Some companies as proved think being reasonable is refunding peoples money when they cancel events.

For us we were going to take a credit note as we don't think it is the theatres fault that they are in this position and were willing to take the chance that they didn't go bust before it is all over, but other people are entitled to think differently and expect their money back

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By *tingly ByronMan
over a year ago

In a town Fab forgot

Evem peoples banks have said these companies have 90 days ... we haven’t passed those 90 days yet

We have had a few refunds for hotel bookings and theatre tickets.

They had sent mails saying if they had to cancel we could take a credit note for future bookings but before we had answered they had cancelled the bookings and processed the refund at the same time

I am not sure why other companies can't do the same

The theatre tickets you had might have been covered by insurance,

They were not covered by insurance. As is legal, they cancelled the event / Hotel room, so refunded my money as a matter of course

i meant the company running the event may have had insurance ... many of them do and will likely be the only way any of them can afford to refund at the moment

Good point.

Also, given how many flights/holidays this has effected from all around the world and how many companies are now operating a Skelton staff, if they're open at all, it might not be reasonable to expect your money back within a few days.

The ONS says in 2016 UK residents went on 45 million foreign holidays.

Even if it's the same number in 2020, that's 3,750,000 a month on average, which in anyone's world is a lot of claims to process.

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By (user no longer on site)
over a year ago

i meant the company running the event may have had insurance ... many of them do and will likely be the only way any of them can afford to refund at the moment

Some companies as proved think being reasonable is refunding peoples money when they cancel events.

I imagine (but could be entirely wrong) the law will ultimately find reasonable to be somewhere in the middle, reschedules/ credit note where possible and refunds where reschedule in unsuitable .., reasonable timescale however is anyones guess

Ive never at any point said i think these companies cant take your money, not provide a good or service and then keep your money indefinitely, one if my very first posts said if these companies hold this money back then come out next year with financial statements showing huge profits it’s outrageous

i just think we are in a “new normal” if you will and that is going to take some time and patience from everyone

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By (user no longer on site)
over a year ago

*can take your money sorry not cant

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By *ax777Man
over a year ago

Not here

I think you mean travel operators as opposed to agents.TUI is an operator as well as an agent. Most high street travel agents are not operators and would love the sort of cash flow benefit you mention.

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo

i meant the company running the event may have had insurance ... many of them do and will likely be the only way any of them can afford to refund at the moment

Some companies as proved think being reasonable is refunding peoples money when they cancel events.

Ive never at any point said i think these companies cant take your money, not provide a good or service and then keep your money indefinitely

But you did say "I understand you are out of pocket and that is upsetting but it shocks me to no end how selfish people are being about getting money back"

Wanting a refund for a service that has been cancelled is not being selfish, it is a legal right. An individual doesn't have to let big business off from doing this because we are in the middle of a Pandemic.

I think as you that people will have to be patient as they may have skeleton staff at the moment, but they are entitled to their money back in a reasonable time. It seems to be a long time to wait if you are waiting for up to a year

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By (user no longer on site)
over a year ago

i meant the company running the event may have had insurance ... many of them do and will likely be the only way any of them can afford to refund at the moment

Some companies as proved think being reasonable is refunding peoples money when they cancel events.

Ive never at any point said i think these companies cant take your money, not provide a good or service and then keep your money indefinitely

But you did say "I understand you are out of pocket and that is upsetting but it shocks me to no end how selfish people are being about getting money back"

Okay well maybe i should have been clearer about the impatience and urgency of wanting the cash now as that was what i meant and have tried to put across when i said we need to give companies a chance to get back to normal and put it right before we go on full outrage

I think someone else already clarified that people had up to a year to claim for the refund, no airline has said they are keeping the money for a year

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By *amissCouple
over a year ago

chelmsford

i meant the company running the event may have had insurance ... many of them do and will likely be the only way any of them can afford to refund at the moment

Some companies as proved think being reasonable is refunding peoples money when they cancel events.

Ive never at any point said i think these companies cant take your money, not provide a good or service and then keep your money indefinitely

But you did say "I understand you are out of pocket and that is upsetting but it shocks me to no end how selfish people are being about getting money back"

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By *ess n BenCouple
over a year ago

Didcot

The crazy part is if you chose cash refund , you need to wait 12 months. Basically they will keep the money in the bank to earn interest on it then refund next year......manic !

That doesn't sound legal. What about abta or atol? Also would credit card company reimburse, if you paid that way?

It's disgraceful, isn't it?

Would you rather they kept their flights running and you were taking into quarantine when you reached the foreign border?

I understand you are out of pocket and that is upsetting but it shocks me to no end how selfish people are being about getting money back

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By *igsteve43Man
over a year ago

derby

When were you due to go on holiday?

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By *oan of DArcCouple
over a year ago

Glasgow

I think more likely they don’t have the money in the bank to pay you and are hoping that trade brought in after the crisis will be enough to cover the refunds and keep them afloat

This isnt a scam as your thread title suggests, its companies desperately trying to stop themselves from going bust "

Think you've hit the nail on the head, all companies will be experiencing liquidity problems, they probably pay for a lot of their services.. hotels, aviation fuel etc in advance to get discounts, so simply don't have the cash

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By *amissCouple
over a year ago

chelmsford

I think more likely they don’t have the money in the bank to pay you and are hoping that trade brought in after the crisis will be enough to cover the refunds and keep them afloat

This isnt a scam as your thread title suggests, its companies desperately trying to stop themselves from going bust

That no doubt is a valid point, but their clients need their money back too, whether they are wealthy or not. They may be struggling to get money in from work done and may be losing work themselves . We don't know people's financial situations.

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By (user no longer on site) OP
over a year ago

When were you due to go on holiday?"

Date already passed, supposed to travel between the 9th and 16th of April. Cancelation took place on the 18th of March with a false confirmation that the refund has been processed. 5 weeks passed and their customer service are clueless. Just reading a script and repeating it like robots.

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By *riveroneMan
over a year ago

Hyde

It's a struggle for them partly because if they refund across the board they would go bankrupt

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By (user no longer on site) OP
over a year ago

I think more likely they don’t have the money in the bank to pay you and are hoping that trade brought in after the crisis will be enough to cover the refunds and keep them afloat

This isnt a scam as your thread title suggests, its companies desperately trying to stop themselves from going bust

Why do we have empathy with companies worth millions and not with regular families with normal income trying to get their money back ?

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By (user no longer on site) OP
over a year ago

Horrendous how people trying to convince you that asking for your rights is selfish.....defending a company worth millions. They just received 1.8 billion euros from Germany, why you still feeling sorry for them? ???? Just manic how some people think these days.....

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By (user no longer on site)
over a year ago

When were you due to go on holiday?

It's not the customer service staff's fault. It's just their job. They haven't personally robbed you. They will be getting shit from hundreds of desperate people.

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By (user no longer on site)
over a year ago

[Removed by poster at 19/04/20 20:05:30]

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By (user no longer on site) OP
over a year ago

When were you due to go on holiday?

It's not the customer service staff's fault. It's just their job. They haven't personally robbed you. They will be getting shit from hundreds of desperate people. "

Who said that it's the customer service fault ?? I said they are clueless....read again please

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By *armar61Man
over a year ago

redditch

It is wrong, they are quick enough to take it they should refund it without dragging it out and making it a battle to get what your owed.....

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By (user no longer on site)
over a year ago

Legally, I think they are walking on quicksand. There's no way on earth anyone can forsee when travel restrictions are to be lifted. In the mean time tui and others will be making a pretty penny in interest while they "look after" yours and miner's money.

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By (user no longer on site)
over a year ago

When were you due to go on holiday?

It's not the customer service staff's fault. It's just their job. They haven't personally robbed you. They will be getting shit from hundreds of desperate people.

Who said that it's the customer service fault ?? I said they are clueless....read again please "

Sounds like you have an attitude problem.

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By *iker boy 69Man
over a year ago

midlands

I used a personal travel rep, who said hed not book my holiday with tui as customer care is crap. He said if everyone wanted refunds, the whole industry would collapse as its based on a "rob peter to pay paul" principle. So all monies are already paying for other holidays/staff that have already been taken

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By (user no longer on site) OP
over a year ago

When were you due to go on holiday?

It's not the customer service staff's fault. It's just their job. They haven't personally robbed you. They will be getting shit from hundreds of desperate people.

Who said that it's the customer service fault ?? I said they are clueless....read again please

Sounds like you have an attitude problem.

Another misinterpretation

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By (user no longer on site)
over a year ago

"Legally, I think they are walking on quicksand. There's no way on earth anyone can forsee when travel restrictions are to be lifted. In the mean time tui and others will be making a pretty penny in interest while they "look after" yours and miner's money. "

You clearly have no real business awareness or understanding and just believe what media (social and otherwise) tell you

These businesses dont physically have the required cashflow at the moment they aren’t holding it in a bank raking in millions in interest

And actually have you seen how low the interest rate is? At the end of last year, to hold large sums of euros believe it or not the bank actually was charging the customer rates were that low, i hardly imagine a global economy on its knees has relieved that situation

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By (user no longer on site)
over a year ago

"Horrendous how people trying to convince you that asking for your rights is selfish.....defending a company worth millions. They just received 1.8 billion euros from Germany, why you still feeling sorry for them? ???? Just manic how some people think these days....."

Being worth millions and having millions in the bank is not the same thing

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By (user no longer on site)
over a year ago

When were you due to go on holiday?

It's not the customer service staff's fault. It's just their job. They haven't personally robbed you. They will be getting shit from hundreds of desperate people.

Who said that it's the customer service fault ?? I said they are clueless....read again please

Sounds like you have an attitude problem.

Another misinterpretation

Apologies x

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By *rank speakerMan
over a year ago

Worcester

The crazy part is if you chose cash refund , you need to wait 12 months. Basically they will keep the money in the bank to earn interest on it then refund next year......manic !

That doesn't sound legal. What about abta or atol? Also would credit card company reimburse, if you paid that way?

It's disgraceful, isn't it?

Quite right

Luckily I managed to get a holiday in before all the current crisis. However I would be stuffed right now as I never use credit cards! Old school I know but if I can't afford it I don't do it!!?? Unfortunately it's the same with any large company. It's something called service. Which just doesn't exist anymore? What about travel insurance? Shouldn't they be coughing up and then it's their problem to get a refund?

Good luck everyone

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By (user no longer on site)
over a year ago

I think more likely they don’t have the money in the bank to pay you and are hoping that trade brought in after the crisis will be enough to cover the refunds and keep them afloat

This isnt a scam as your thread title suggests, its companies desperately trying to stop themselves from going bust

Why do we have empathy with companies worth millions and not with regular families with normal income trying to get their money back ?"

Its not empathy for a company over a family, its a logical understanding of the bigger picture and its is so much more complex than that

Nobody is disagreeing with the fact you should get your money back at some point , but this isnt one incident and one company and one customer ... this is all hitting pretty much all industries, but even just in the tourism industry its all companies, with how many employees, how much input to the economy and i absolutely empathise more with the people who will be out of a job at the end of this during what will likely be a huge recession with little to no hope of walking straight into another job , than with someone who can afford to drop £8.5k on only 1 of 2 trips booked and is outraged that less than a week after the trip should have gone ahead they don’t have their money back yet

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By (user no longer on site)
over a year ago

I think more likely they don’t have the money in the bank to pay you and are hoping that trade brought in after the crisis will be enough to cover the refunds and keep them afloat

This isnt a scam as your thread title suggests, its companies desperately trying to stop themselves from going bust

Why do we have empathy with companies worth millions and not with regular families with normal income trying to get their money back ?"

What about those regular families who’s mums or dads are working in the contact centres with people like you abusing them?.

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By (user no longer on site) OP
over a year ago

I think more likely they don’t have the money in the bank to pay you and are hoping that trade brought in after the crisis will be enough to cover the refunds and keep them afloat

This isnt a scam as your thread title suggests, its companies desperately trying to stop themselves from going bust

Why do we have empathy with companies worth millions and not with regular families with normal income trying to get their money back ?

What about those regular families who’s mums or dads are working in the contact centres with people like you abusing them?.

You heard me abusing them ? I couldn't even get hold of them so how can I abuse them ? Can we not accuse people out of nowhere please? It's just not right ....

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By *oan of DArcCouple
over a year ago

Glasgow

I agree, I'm one of those customers out of pocket too!

But I think there's a harsh reality that if they have run out of cash their primary creditors (banks, HMRC) etc are likely to get paid out first. We, the poor customer, are always the last in the food chain.

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By (user no longer on site) OP
over a year ago

I think more likely they don’t have the money in the bank to pay you and are hoping that trade brought in after the crisis will be enough to cover the refunds and keep them afloat

This isnt a scam as your thread title suggests, its companies desperately trying to stop themselves from going bust

Why do we have empathy with companies worth millions and not with regular families with normal income trying to get their money back ?

Its not empathy for a company over a family, its a logical understanding of the bigger picture and its is so much more complex than that

So what shall we do in your opinion? I personally have 2 holidays booked with them worth 7k , should I just chill out and forget about it ? I'm also at risk of losing my job, what if I lose it ? That money would probably help me ,right ? Thoughts ?

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By *tingly ByronMan
over a year ago

In a town Fab forgot

When were you due to go on holiday?

It's not the customer service staff's fault. It's just their job. They haven't personally robbed you. They will be getting shit from hundreds of desperate people.

Who said that it's the customer service fault ?? I said they are clueless....read again please "

You literally typed;

"5 weeks passed and their customer service are clueless. Just reading a script and repeating it like robots."

Sounds like you're blaming customer services.

Especially as you've only mentioned customer services.

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By (user no longer on site) OP
over a year ago

When were you due to go on holiday?

It's not the customer service staff's fault. It's just their job. They haven't personally robbed you. They will be getting shit from hundreds of desperate people.

Who said that it's the customer service fault ?? I said they are clueless....read again please

You literally typed;

"5 weeks passed and their customer service are clueless. Just reading a script and repeating it like robots."

Sounds like you're blaming customer services.

Especially as you've only mentioned customer services.

I only mentioned customer service cause they're the only ones you can speak with I guess, right ? And when I said clueless, I meant they didn't have enough information and they were unable to answer my concerns.

Not trying to explain myself here but English is not my first language so maybe u r getting it wrong. Im not thick to believe that it's the staff mistake.

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By *tingly ByronMan
over a year ago

In a town Fab forgot

When were you due to go on holiday?

It's not the customer service staff's fault. It's just their job. They haven't personally robbed you. They will be getting shit from hundreds of desperate people.

Who said that it's the customer service fault ?? I said they are clueless....read again please

You literally typed;

"5 weeks passed and their customer service are clueless. Just reading a script and repeating it like robots."

Sounds like you're blaming customer services.

Especially as you've only mentioned customer services.

Not trying to explain myself here but English is not my first language so maybe u r getting it wrong. Im not thick to believe that it's the staff mistake. "

First line support aren't the decision makers or problem solvers. Nor are they the policy makers.

As I've said above, this is a complex situation and set of circumstances, involving millions of claims.

It's not going to be resolved in a couple of weeks unfortunately.

Good luck with it, hope you get it sorted.

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By *oan of DArcCouple
over a year ago

Glasgow

I think more likely they don’t have the money in the bank to pay you and are hoping that trade brought in after the crisis will be enough to cover the refunds and keep them afloat

This isnt a scam as your thread title suggests, its companies desperately trying to stop themselves from going bust

Why do we have empathy with companies worth millions and not with regular families with normal income trying to get their money back ?"

I don't have empathy for the companies, I just have a view why they havent already refunded their customers, including myself.

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By (user no longer on site)
over a year ago

I think more likely they don’t have the money in the bank to pay you and are hoping that trade brought in after the crisis will be enough to cover the refunds and keep them afloat

This isnt a scam as your thread title suggests, its companies desperately trying to stop themselves from going bust

Why do we have empathy with companies worth millions and not with regular families with normal income trying to get their money back ?

Its not empathy for a company over a family, its a logical understanding of the bigger picture and its is so much more complex than that

Refuse the credit note, submit your request for a refund and keep a record of it and then yes, chill out and wait ... at some point something will happen, either restrictions will be lifted, the companies will start moving again, bring in some cash and start the refunds, or they will go bust and you will be covered by either abta/atol or your credit card ... being angry and stressed out about it in the meantime isnt going to resolve anything any quicker and just leaves you pissed off

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By (user no longer on site) OP
over a year ago

I think more likely they don’t have the money in the bank to pay you and are hoping that trade brought in after the crisis will be enough to cover the refunds and keep them afloat

This isnt a scam as your thread title suggests, its companies desperately trying to stop themselves from going bust

Why do we have empathy with companies worth millions and not with regular families with normal income trying to get their money back ?

Its not empathy for a company over a family, its a logical understanding of the bigger picture and its is so much more complex than that

Well , sounds reasonable, so thanks for that. I guess, the main reason why people are stressed about it , including myself is the uncertainty and the fact that we all at risk of losing jobs / income at some point. But I totally agree with you that stressing about it wont resolve it.

I guess the virus is having more psychological effect than physical....

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By (user no longer on site) OP
over a year ago

I think more likely they don’t have the money in the bank to pay you and are hoping that trade brought in after the crisis will be enough to cover the refunds and keep them afloat

This isnt a scam as your thread title suggests, its companies desperately trying to stop themselves from going bust

Why do we have empathy with companies worth millions and not with regular families with normal income trying to get their money back ?

I don't have empathy for the companies, I just have a view why they havent already refunded their customers, including myself."

Hope we all get sorted

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By *iger4uWoman
over a year ago

In my happy place

Im booked with TUI for June.

Paid on cc so will go to them in due course

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By *erfume-LoverMan
over a year ago

Lothian area

I have refunds from both KLM and Easyjet that I will take as future fights as opposed to a cash refund

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo

Quite right

Luckily I managed to get a holiday in before all the current crisis. However I would be stuffed right now as I never use credit cards! Old school I know but if I can't afford it I don't do it!!?? "

You don't have to use it to get into debt. A credit card can be paid back in full every month

If you use it when you are purchasing a large item/ service you can use Section 75 if things go wrong and you need to get your money back and the company is not playing ball

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By *rumalexMan
over a year ago

Birmingham

I have a cruise booked with TUI don't have to pay the full amount until August, the cruise is November been reading this thread with interest, as I suspect it will be cancelled.

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By *amissCouple
over a year ago

chelmsford

Quite right

Luckily I managed to get a holiday in before all the current crisis. However I would be stuffed right now as I never use credit cards! Old school I know but if I can't afford it I don't do it!!??

You don't have to use it to get into debt. A credit card can be paid back in full every month

If you use it when you are purchasing a large item/ service you can use Section 75 if things go wrong and you need to get your money back and the company is not playing ball

also Clubcard points if you have a Tesco credit card

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By *ophieslutTV/TS
over a year ago

Central

Where you have a legal right to a refund it is immoral for them to make you jump through hoops. I would use the small claims system.

Credit card providers are also a source of help, as they are jointly liable and can recoup the money from the business. I would write to the business and threaten court action with costs.

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By (user no longer on site)
over a year ago

You clearly have no real business awareness or understanding and just believe what media (social and otherwise) tell you

These businesses dont physically have the required cashflow at the moment they aren’t holding it in a bank raking in millions in interest

You're absolutely correct, I don't have a clue how the travel industry operates.but I can sympathise with ordinary folk who invest large sums of hard earned cash, to get away for a few weeks.having holidays cancelled is bad enough, but to then not be able to get your money back must be a real kick in the teeth don't you think.. Ps my comments didn't come through so ail media or any other form. Was just my own ill informed opinion x

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By (user no longer on site)
over a year ago

I think more likely they don’t have the money in the bank to pay you and are hoping that trade brought in after the crisis will be enough to cover the refunds and keep them afloat

This isnt a scam as your thread title suggests, its companies desperately trying to stop themselves from going bust

Why do we have empathy with companies worth millions and not with regular families with normal income trying to get their money back ?

Its not empathy for a company over a family, its a logical understanding of the bigger picture and its is so much more complex than that

Another sly dig at me lol you twist comments and reply to suit your agenda. I’m outraged that 5 weeks ago (6 weeks come Thursday) I’m still awaiting a refund. After being told I would receive it within 3 weeks. Which is 3 weeks longer than it would have taken in normal times. I accepted this due to the current situation. But 3 weeks is about to become 6 weeks. You know nothing of my circumstances and what the flights are booked for. A lot of my travel is business related and so is paid by my business. So we should have empathy for big business like virgin to keep the money of consumers or small businesses like me ?

You seem to be all about protecting big business but not caring for small businesses or consumers. Do you by chance work for a bank ? lol

YOU state people expecting a refund are selfish. Probably the most ridiculous (and there’s been a lot) statement I’ve read regards the virus situation on fab. You also seem to like directing it mainly at me. This I think is because of what you perceive my personal financial situation to be. I’m not sure if it’s jealousy but it’s odd that I didn’t post for a long time yet still you direct a comment at my situation not others directly that have posted.

Kind Regards

Nuru

(The selfish consumer that expects a refund within a fair length of time)

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By (user no longer on site)
over a year ago

To everyone, whether they have posted or not. I hope you soon receive what you are entitled to and that is a refund for the flight or holiday you booked. I paid on credit card as I always do because of the protection it gives you. I hope everyone else has done the same but I fear there will be plenty who still go to their local travel agent in town and pay using other methods that don’t protect them. Let’s hope that these companies will soon be forced by government to start refunding rather than withholding and using staff crisis etc as an excuse.

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By *amissCouple
over a year ago

chelmsford

"To everyone, whether they have posted or not. I hope you soon receive what you are entitled to and that is a refund for the flight or holiday you booked. I paid on credit card as I always do because of the protection it gives you. I hope everyone else has done the same but I fear there will be plenty who still go to their local travel agent in town and pay using other methods that don’t protect them. Let’s hope that these companies will soon be forced by government to start refunding rather than withholding and using staff crisis etc as an excuse.

Yes let's hope they do

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By *ax777Man
over a year ago

Not here

Just to clarify, it’s not the local high street travel agents that are holding on to monies, it’s the tour operators and airlines.

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By (user no longer on site)
over a year ago

I would advise anyone who has had flights and hols cancelled because of the lock down to refuse the credit note /voucher/re-book at a later date. Simply because most of these companies will be out of business in a few months time. Then your credit note etc won't be worth the paper it's written on. Cash is king. Get your money back! Re-book as and when we're able to start travelling again.

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By *amissCouple
over a year ago

chelmsford

"I would advise anyone who has had flights and hols cancelled because of the lock down to refuse the credit note /voucher/re-book at a later date. Simply because most of these companies will be out of business in a few months time. Then your credit note etc won't be worth the paper it's written on. Cash is king. Get your money back! Re-book as and when we're able to start travelling again. "

That's kinda what the thread is about

people are struggling to get their cash refund.

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By (user no longer on site)
over a year ago

That's kinda what the thread is about

people are struggling to get their cash refund."

Yeah I understand that but people are also accepting the 'credit note' option.... They are the ones I'm aiming at. Once you take the credit note then you've settled the debt with the company..... Then when they go pop you're left with nothing

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By *amissCouple
over a year ago

chelmsford

That's kinda what the thread is about

people are struggling to get their cash refund.

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By (user no longer on site)
over a year ago

"Some companies will go under as a result of the current situation. I’m not risking a credit note from Tui, if they go under then the credit note is virtually worthless.

Unfortunately this is the case .

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By *amissCouple
over a year ago

chelmsford

"Some companies will go under as a result of the current situation. I’m not risking a credit note from Tui, if they go under then the credit note is virtually worthless.

Unfortunately this is the case . "

Yes it is.

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By (user no longer on site)
over a year ago

I’m meant 2 be flying out with tui on 18th May and I will not be accepting a credit note as the way I see it, is the company could go bankrupt and I’m left with nothing and the holiday I’m booking next year is about £500 more expensive so what’s the point in being out of pocket on what ever happens.

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By *igsteve43Man
over a year ago

derby

I think you need to have a thorough read of your TSA and cs, you may well find a refund is not an automatic entitlement, after all the tour operators are not culpable for the cancellation of your flight or holiday so all they may have to do is offer the same holiday at a later date

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By (user no longer on site)
over a year ago

For me personally I’ve never booked a holiday in my life. I book my flight and then book hotels separately. All the hotel chains I book with have offered refunds and the airlines for the flights I’ve had to cancel so far im entitled to a refund. But being entitled and getting it in anything like a fair & timely manner are two different things I fear. But u could be right for those booking through tour operators it may be different.

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By (user no longer on site)
over a year ago

The crazy part is if you chose cash refund , you need to wait 12 months. Basically they will keep the money in the bank to earn interest on it then refund next year......manic !

That doesn't sound legal. What about abta or atol? Also would credit card company reimburse, if you paid that way?

It's disgraceful, isn't it?

Would you rather they kept their flights running and you were taking into quarantine when you reached the foreign border?

I understand you are out of pocket and that is upsetting but it shocks me to no end how selfish people are being about getting money back

I work for the NHS so am selfish if I want my money back!

Either your on this forum to upset and cause trouble!!

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By (user no longer on site)
over a year ago

"I have a cruise booked with TUI don't have to pay the full amount until August, the cruise is November been reading this thread with interest, as I suspect it will be cancelled."

But they will still ask you to pay the balance, and then advise you to claim the full amount back on your travel insurance.

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By (user no longer on site)
over a year ago

The crazy part is if you chose cash refund , you need to wait 12 months. Basically they will keep the money in the bank to earn interest on it then refund next year......manic !

That doesn't sound legal. What about abta or atol? Also would credit card company reimburse, if you paid that way?

It's disgraceful, isn't it?

Would you rather they kept their flights running and you were taking into quarantine when you reached the foreign border?

I understand you are out of pocket and that is upsetting but it shocks me to no end how selfish people are being about getting money back

I work for the NHS so am selfish if I want my money back!

Either your on this forum to upset and cause trouble!!

One minute you’re a hero the next you’re a selfish individual for having the cheek to expect a major company to refund your cash. Hero to zero eh ?

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By (user no longer on site)
over a year ago

One minute you’re a hero the next you’re a selfish individual for having the cheek to expect a major company to refund your cash. Hero to zero eh ? "

Working for the nhs has absolutely nothing to do with the discussion being had

and it is possible for to appreciate what you are doing for the nhs without agreeing with every thought and action you ever had ... not mutually exclusive concepts

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By *amissCouple
over a year ago

chelmsford

One minute you’re a hero the next you’re a selfish individual for having the cheek to expect a major company to refund your cash. Hero to zero eh ?

Working for the nhs has absolutely nothing to do with the discussion being had

and it is possible for to appreciate what you are doing for the nhs without agreeing with every thought and action you ever had ... not mutually exclusive concepts "

A person working for the nhs has responded, hence the comment back to that person

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By (user no longer on site)
over a year ago

One minute you’re a hero the next you’re a selfish individual for having the cheek to expect a major company to refund your cash. Hero to zero eh ?

Working for the nhs has absolutely nothing to do with the discussion being had

and it is possible for to appreciate what you are doing for the nhs without agreeing with every thought and action you ever had ... not mutually exclusive concepts

A person working for the nhs has responded, hence the comment back to that person

You would make a great cheerleader

I can read, and did see the comment... at no time did i say being in a rush for your refund outdoes all the hard work someone puts in working for the nhs

Hero to zero is a ridiculous concept which suggests i am unable to separate 2 thoughts in my head and look at them subjectively ... just explaining that working for the nhs has no impact in the other though process

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By (user no longer on site)
over a year ago

But hey feel free to try drag me into an nhs bashing post if you think that will paint me as the minster you think i am for being able to see a picture bigger than individual consumers ... i wont be biting

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By *amissCouple
over a year ago

chelmsford

One minute you’re a hero the next you’re a selfish individual for having the cheek to expect a major company to refund your cash. Hero to zero eh ?

Working for the nhs has absolutely nothing to do with the discussion being had

and it is possible for to appreciate what you are doing for the nhs without agreeing with every thought and action you ever had ... not mutually exclusive concepts

A person working for the nhs has responded, hence the comment back to that person

You would make a great cheerleader

I can read, and did see the comment... at no time did i say being in a rush for your refund outdoes all the hard work someone puts in working for the nhs

First of all, you don't have to be sarcastic towards me and secondly, I never said anything about hero to zero, so please direct that to the poster who did

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo

I have never seen so many people use the NHS to get their point across at the moment as if there should be special treatment. Yes, people on the front line are doing hard jobs at the moment we all know that but this subject is about refunds

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By *amissCouple
over a year ago

chelmsford

"I have never seen so many people use the NHS to get their point across at the moment as if there should be special treatment. Yes, people on the front line are doing hard jobs at the moment we all know that but this subject is about refunds"

It is

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By (user no longer on site)
over a year ago

One minute you’re a hero the next you’re a selfish individual for having the cheek to expect a major company to refund your cash. Hero to zero eh ?

Working for the nhs has absolutely nothing to do with the discussion being had

and it is possible for to appreciate what you are doing for the nhs without agreeing with every thought and action you ever had ... not mutually exclusive concepts

A person working for the nhs has responded, hence the comment back to that person

You would make a great cheerleader

I can read, and did see the comment... at no time did i say being in a rush for your refund outdoes all the hard work someone puts in working for the nhs

First of all, you don't have to be sarcastic towards me and secondly, I never said anything about hero to zero, so please direct that to the poster who did

You seemed to feel the need for a facetious post to explain to me the reasoning behind someone else’s post, presumably thinking i misunderstood why they brought up nhs

Just making my response to them clearer to you to resolve any of that confusion

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By *ob198XaMan
over a year ago

teleford

I suspect there are many travel firms who face refund values that exceed their balance sheets!

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By *amissCouple
over a year ago

chelmsford

One minute you’re a hero the next you’re a selfish individual for having the cheek to expect a major company to refund your cash. Hero to zero eh ?

Working for the nhs has absolutely nothing to do with the discussion being had

and it is possible for to appreciate what you are doing for the nhs without agreeing with every thought and action you ever had ... not mutually exclusive concepts

A person working for the nhs has responded, hence the comment back to that person

You would make a great cheerleader

I can read, and did see the comment... at no time did i say being in a rush for your refund outdoes all the hard work someone puts in working for the nhs

First of all, you don't have to be sarcastic towards me and secondly, I never said anything about hero to zero, so please direct that to the poster who did

You seemed to feel the need for a facetious post to explain to me the reasoning behind someone else’s post, presumably thinking i misunderstood why they brought up nhs

Just making my response to them clearer to you to resolve any of that confusion

No idea what you're on about. An nhs worker responded, that's why it was mentioned. Let's stick to the subject, as has been requested.

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By *amissCouple
over a year ago

chelmsford

"I suspect there are many travel firms who face refund values that exceed their balance sheets!

Yes there will be. My sister has booked through Hayes and they have been brilliant.

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By (user no longer on site)
over a year ago

And much like the moderator, i lined out my thinking as to why i didn't think working for the nhs made any difference to the debate ... I am not sure why that is so unclear to you ... its also not off topic

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo

No idea what you're on about. An nhs worker responded, that's why it was mentioned. Let's stick to the subject, as has been requested."

I didn't ask people to stick to anything.

For clarity....if you are going to get involved in a post, then you have to accept that others will answer you

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By *amissCouple
over a year ago

chelmsford

No idea what you're on about. An nhs worker responded, that's why it was mentioned. Let's stick to the subject, as has been requested.

I didn't ask people to stick to anything.

For clarity....if you are going to get involved in a post, then you have to accept that others will answer you"

I have no problem others answering me,it's all about opinions, neither right or wrong

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By (user no longer on site)
over a year ago

We have now been told by tui we had to request a cancellation.

This is after an email telling us we would be automatically refunded on the16th March.

The money they must still be holding must be incredible.

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By (user no longer on site)
over a year ago

Similar to the OPs issue then. TUI seem to be doing this to most people. Just sounds like a tactic to delay. Tell you a refund is coming. Then leave it 4 weeks as this is probably about the time you would fairly allow them to take with what’s going on. And then hit you with admin. Which starts the process all over again.

Sounds to me like pure dirty tactics designed to extend as long as possible having to do what they are legally entitled to do. I’ve said it before, and got attacked for it, but I will say it again. I’m sure there are plenty of people who are in desperate need now to receive their refund. Money that is theirs and should be back in their accounts not that of a giant company like TUI. I wouldn’t be surprised if we didn’t see this raised as an issue soon in the media

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By *amissCouple
over a year ago

chelmsford

"Similar to the OPs issue then. TUI seem to be doing this to most people. Just sounds like a tactic to delay. Tell you a refund is coming. Then leave it 4 weeks as this is probably about the time you would fairly allow them to take with what’s going on. And then hit you with admin. Which starts the process all over again.

There will be people who need it and sooner rather than later. People are losing their jobs and businesses so need it from bills, good etc. Many will lose confidence in these companies. Jet 2 seem to be the only ones who seem to be getting it right at the moment

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By (user no longer on site)
over a year ago

I made the point about working for NHS because I shouldn’t be wondering if am getting a refund or not!!!

Am doing 12 hour plus shifts so don’t need the hassle of emailing etc!!!

All am asking is do your job and give me my money back end of!!!

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By *amissCouple
over a year ago

chelmsford

I made the point about working for NHS because I shouldn’t be wondering if am getting a refund or not!!!

Am doing 12 hour plus shifts so don’t need the hassle of emailing etc!!!

All am asking is do your job and give me my money back end of!!!

Quite right. It looks like most airlines are offering the credit voucher rather than a refund now. Just checked the TUI website and you have to apply for the credit voucher and get that and then apply for a cash refund, not helpful...

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By (user no longer on site)
over a year ago

"We have now been told by tui we had to request a cancellation.

This is after an email telling us we would be automatically refunded on the16th March.

The money they must still be holding must be incredible.

They cancelled us by text on the evening of Saturday 14th March and the text promised a full refund. Email on Wednesday 18th said "claim from your travel insurance". Called them and was told "that's not true, give us your bank details and you'll be refunded in a few days". Still waiting, and have now contacted credit card company, who actually didn't mention the 90 day period quoted in a previous post.

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By (user no longer on site)
over a year ago

"We have now been told by tui we had to request a cancellation.

This is after an email telling us we would be automatically refunded on the16th March.

The money they must still be holding must be incredible.

So you’ve been waiting around 5 and a half weeks. Same as myself. Do you feel this is acceptable and you should be understanding that TUI need this money to keep their business afloat ? Or do you feel you should be refunded ?

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By (user no longer on site)
over a year ago

My holiday isn’t till 5 May with Tui.

So what are the facts?

Do I wait to hear from them?

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By (user no longer on site)
over a year ago

"We have now been told by tui we had to request a cancellation.

This is after an email telling us we would be automatically refunded on the16th March.

The money they must still be holding must be incredible.

Refund...and book with Jet2 next time.

We don't consider ourselves to be a Travel Industry charity.

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By (user no longer on site)
over a year ago

"My holiday isn’t till 5 May with Tui.

So what are the facts?

Do I wait to hear from them?

Think that's all you can do meantime. At least you know what you're liable to be up against.

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By *amissCouple
over a year ago

chelmsford

"My holiday isn’t till 5 May with Tui.

So what are the facts?

Do I wait to hear from them?

It might be an idea to try and contact them, it's only a couple of weeks away. Go on the TUI website, more details on there. Do you want a refund or change your holiday dates? It looks like they are only contacting people a couple of days before departure.

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By *amissCouple
over a year ago

chelmsford

"My holiday isn’t till 5 May with Tui.

So what are the facts?

Do I wait to hear from them?

Sorry, I see you want a refund, I would think they will be in touch, but as I say, they only seem to be contacting people a couple of days before departure.

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By (user no longer on site)
over a year ago

"We have now been told by tui we had to request a cancellation.

This is after an email telling us we would be automatically refunded on the16th March.

The money they must still be holding must be incredible.

Refund...and book with Jet2 next time.

We don't consider ourselves to be a Travel Industry charity."

But all they are doing is trying to preserve their company. By expecting this refund now after only 5 weeks since they cancelled it you are jeopardizing the future of that company and all their employees. What if all those employees lose their jobs. How would this make you feel ?

It could be said that you expecting it so quickly is selfish on your part, and maybe you should look at the bigger picture ?

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By *amissCouple
over a year ago

chelmsford

"We have now been told by tui we had to request a cancellation.

This is after an email telling us we would be automatically refunded on the16th March.

The money they must still be holding must be incredible.

Refund...and book with Jet2 next time.

We don't consider ourselves to be a Travel Industry charity."

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By *amissCouple
over a year ago

chelmsford

"We have now been told by tui we had to request a cancellation.

This is after an email telling us we would be automatically refunded on the16th March.

The money they must still be holding must be incredible.

Refund...and book with Jet2 next time.

We don't consider ourselves to be a Travel Industry charity.

It could be said that you expecting it so quickly is selfish on your part, and maybe you should look at the bigger picture ?

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By (user no longer on site)
over a year ago

"My holiday isn’t till 5 May with Tui.

So what are the facts?

Do I wait to hear from them?

Sorry, I see you want a refund, I would think they will be in touch, but as I say, they only seem to be contacting people a couple of days before departure."

Can’t see myself in GC anytime soon. Kiosk 4 will have to wait another year or so

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By *amissCouple
over a year ago

chelmsford

"My holiday isn’t till 5 May with Tui.

So what are the facts?

Do I wait to hear from them?

Sorry, I see you want a refund, I would think they will be in touch, but as I say, they only seem to be contacting people a couple of days before departure.

Can’t see myself in GC anytime soon. Kiosk 4 will have to wait another year or so "

I think you are roght

So the website says you will receive a refund credit and then you have to ring to request a cash refund. This will all take sometime, I fear, but good luck.

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By (user no longer on site)
over a year ago

"My holiday isn’t till 5 May with Tui.

So what are the facts?

Do I wait to hear from them?

Sorry, I see you want a refund, I would think they will be in touch, but as I say, they only seem to be contacting people a couple of days before departure.

Can’t see myself in GC anytime soon. Kiosk 4 will have to wait another year or so

I think you are roght

So the website says you will receive a refund credit and then you have to ring to request a cash refund. This will all take sometime, I fear, but good luck. "

Thanks for checking the website for me, it’s never easy getting money back from these greedy travel firms quick enough to take your money mind!

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By (user no longer on site)
over a year ago

"We have now been told by tui we had to request a cancellation.

This is after an email telling us we would be automatically refunded on the16th March.

The money they must still be holding must be incredible.

Refund...and book with Jet2 next time.

We don't consider ourselves to be a Travel Industry charity.

It could be said that you expecting it so quickly is selfish on your part, and maybe you should look at the bigger picture ?

Their staff are the ones who told us we would be refunded quickly, but their masters are trying to shift the entire cost on the to the travel insurance companies.

How do you feel about THEM losing their jobs?

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By *amissCouple
over a year ago

chelmsford

"My holiday isn’t till 5 May with Tui.

So what are the facts?

Do I wait to hear from them?

Sorry, I see you want a refund, I would think they will be in touch, but as I say, they only seem to be contacting people a couple of days before departure.

Can’t see myself in GC anytime soon. Kiosk 4 will have to wait another year or so

I think you are roght

So the website says you will receive a refund credit and then you have to ring to request a cash refund. This will all take sometime, I fear, but good luck.

Thanks for checking the website for me, it’s never easy getting money back from these greedy travel firms quick enough to take your money mind! "

Aah, you're welcome

I think you may have to sit tight until you hear from them..

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By *alcon43Woman
over a year ago

Paisley

Please remember that those you are calling are either working from home or in a call centre with reduced staff. Processing refunds will take longer given the volume of requests. These people are not there to be shouted at or given abuse. They are doing their best under difficult circumstances.

Everyone is beginning to stress out more the longer we are in lockdown. Be kind to those on the other end of the phone. You don’t know what they are going through.

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By *amissCouple
over a year ago

chelmsford

"Please remember that those you are calling are either working from home or in a call centre with reduced staff. Processing refunds will take longer given the volume of requests. These people are not there to be shouted at or given abuse. They are doing their best under difficult circumstances.

Everyone is beginning to stress out more the longer we are in lockdown. Be kind to those on the other end of the phone. You don’t know what they are going through. "

Yes, I hope no one is doing that to customer service staff, they are only doing what their bosses have told them to do.

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo

I made the point about working for NHS because I shouldn’t be wondering if am getting a refund or not!!!

The point I am making is the job people do is irrelevant to whether people are entitled to a refund or not

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By *heBirminghamWeekendMan
over a year ago

here

If anyone has a credit voucher or awaiting refund from Virgin Atlantic it might be worth converting it to cash refund and/or hurrying along getting the funds back in to your bank

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By *layfullsamMan
over a year ago

Solihull

You have to get the refund credit first and only when you have that can you phone to get your refund credit.

I think they're saying that if they cancel it (they've cancelled flights and holidays up to mid May) it's a full refund credit but if you cancel it then the normal cancelation t&c's apply ie you lose x % depending on how long it is before you go.

Good luck hope you get it sorted

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By (user no longer on site)
over a year ago

I made the point about working for NHS because I shouldn’t be wondering if am getting a refund or not!!!

The point I am making is the job people do is irrelevant to whether people are entitled to a refund or not

Refund or NOT???

Everyone is entitled to a refund if they have paid for holiday which has been cancelled!!

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By *amissCouple
over a year ago

chelmsford

You have to get the refund credit first and only when you have that can you phone to get your refund credit.

Good luck hope you get it sorted "

That's my understanding too.

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo

I made the point about working for NHS because I shouldn’t be wondering if am getting a refund or not!!!

The point I am making is the job people do is irrelevant to whether people are entitled to a refund or not

Refund or NOT???

Everyone is entitled to a refund if they have paid for holiday which has been cancelled!!

You sound quite angry.

If you read the thread you will find me saying people should get a refund. Try not to just pick up on one of words to be angry about and read the whole exchange which will show the points I was making

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By *hunderstarCouple
over a year ago

hereford

I’m putting companies I work with into two categories: good guys - bad guys.

BA refunded me within 24 hours - they are most definitely good guys.

A Tui holiday - as everyone above - yeah.

When we come out of this I will spend with the good guy list much more than those on the bad guys list.

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By (user no longer on site)
over a year ago

"I’m putting companies I work with into two categories: good guys - bad guys.

BA refunded me within 24 hours - they are most definitely good guys.

A Tui holiday - as everyone above - yeah.

When we come out of this I will spend with the good guy list much more than those on the bad guys list. "

Yes BA were instant, Virgin nothing. Although in response to a complaint I just received this from them

“The European law which obligates payment within seven days is Regulation (EC) No 261/2004. However, the European Commission and the UK enforcement body - the CAA - have both acknowledged that refunds in this current situation will take longer given the huge volume and resource available and they are encouraging passengers to rebook or accept travel vouchers where possible.”

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By *affy55Man
over a year ago

Abergele

I've got a holiday with TUI booked for June (it ain't going to happen) and another one in December (not holding my breath)

Passport runs out in May next year, I'm not renewing so they'd better come up with the refunds as soon as they cancel

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By *layfullsamMan
over a year ago

Solihull

"I've got a holiday with TUI booked for June (it ain't going to happen) and another one in December (not holding my breath)

Passport runs out in May next year, I'm not renewing so they'd better come up with the refunds as soon as they cancel"

there's a little virus going around that is leaving millions furloughed and companies running on skeleton staff so they haven't got the staff to do it the minute they cancel.

Just be kind, understanding and a little bit patient

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By *uckandbunnyCouple
over a year ago

In your bed

Companies like virgin need to be careful as when this is over I'm sure their partner companies will not want to be tarnished with the same brush.

Virgin media

Virgin mobile

Virgin Active

Virgin Care

Virgin Experience Days

Virgin Galactic

Virgin Radio

Virgin Megastores

Virgin Money UK

All of these could take a hit if one of the group hits customers hard.

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By (user no longer on site)
over a year ago

"Companies like virgin need to be careful as when this is over I'm sure their partner companies will not want to be tarnished with the same brush.

Virgin media

Virgin mobile

Virgin Active

Virgin Care

Virgin Experience Days

Virgin Galactic

Virgin Radio

Virgin Megastores

Virgin Money UK

All of these could take a hit if one of the group hits customers hard.

The virgin group have a non exec director on the board of every company that uses their brand for exactly the reason of protecting the brand over one companies decisions

They obviously think going bust is worse for the brand than expecting people to wait a reasonable time for refunds in the given circumstances or offering credit/ rebooking in line with their regulator advice

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By *eneral HysteriaMan
over a year ago

Newcastle

"...Facebook and Twitter on fire..."

I've been on Twitter recently, I've not seen any fires. Where are they? Sounds dramatic.

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By *uietlykinkymeWoman
over a year ago

kinky land

Personally if virgin cancel my summer holiday I will be insisting on a full refund. I can't take my kids out of school for a month at any other time of the year and we've already got holiday plans for August 2021.

Leaving them with my £15k doesn't work for me at all. I held up my end of the contract

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By *he-Hosiery-GentMan
over a year ago

Older Hot Bearded Guy

They're inundated, so best to leave contacting them close to when you were due to travel. You'll get priority then.

If you're trying to get refunded for a Summer holiday now, it's a bit early I reckon.

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By *ophieslutTV/TS
over a year ago

Central

When paying, you have entered a legal contract that is based on you getting refunded should the travel be cancelled. The travel company will almost certainly abide by the legal terms that its suppliers have with it, so it should also do that with its customers. If it's trading but has no intention of complying with its obligations, then it should not be operating here. It has ways of managing its risks as well as settling its debts and its failures to address these should not be imposed on to others.

Small claims court. Credit card chargeback.

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By (user no longer on site)
over a year ago

"I’m putting companies I work with into two categories: good guys - bad guys.

BA refunded me within 24 hours - they are most definitely good guys.

A Tui holiday - as everyone above - yeah.

When we come out of this I will spend with the good guy list much more than those on the bad guys list. "

I imagine much like the poster earlier who had a rotten customer experience with virgin previously and still uses them, most people will still book with the company that offers them the most suitable flight in terms of their budget/ scheduling/ availability etc ... at the end of the day if people cared that much about service over their own pocket and convenience ryanair would have gone out of business years ago

I am not saying it justifies bad service but i don’t think in the end it will have the impact you think it will

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By (user no longer on site)
over a year ago

"Personally if virgin cancel my summer holiday I will be insisting on a full refund. I can't take my kids out of school for a month at any other time of the year and we've already got holiday plans for August 2021.

Leaving them with my £15k doesn't work for me at all. I held up my end of the contract

Where were you going?

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By *atEvolutionCouple
over a year ago

atlantisEVOLUTION Swingers Club. Stoke

"They're inundated, so best to leave contacting them close to when you were due to travel. You'll get priority then.

If you're trying to get refunded for a Summer holiday now, it's a bit early I reckon.

Absolutely This . . .

Our Travel Company have shifted the pay-in-full date from 12 weeks to 6 before departure. They also say please do not call us until two weeks before departure to discuss your holiday as we are dealing with those in the holiday departure dates right now.

Regardless though I think we will lose our deposit - because they will wait for us to cancel (lost deposit) or pay in full and then hope we get it all back once it goes through atol/abta. And hope the holiday company doesn't go broke in the time.

A whole lot catch22 I think.

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By *layfullsamMan
over a year ago

Solihull

"When paying, you have entered a legal contract that is based on you getting refunded should the travel be cancelled. The travel company will almost certainly abide by the legal terms that its suppliers have with it, so it should also do that with its customers. If it's trading but has no intention of complying with its obligations, then it should not be operating here. It has ways of managing its risks as well as settling its debts and its failures to address these should not be imposed on to others.

Small claims court. Credit card chargeback. "

That's why people need to wait until these travel companies cancel and not the other way around.

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By (user no longer on site)
over a year ago

"Companies like virgin need to be careful as when this is over I'm sure their partner companies will not want to be tarnished with the same brush.

Virgin media

Virgin mobile

Virgin Active

Virgin Care

Virgin Experience Days

Virgin Galactic

Virgin Radio

Virgin Megastores

Virgin Money UK

All of these could take a hit if one of the group hits customers hard.

The virgin group have a non exec director on the board of every company that uses their brand for exactly the reason of protecting the brand over one companies decisions

Guess it comes down to what each individual feels is reasonable. The 3 weeks originally quoted seemed reasonable. Even allowing an extra week, 4 weeks for me was acceptable. Almost 6 weeks and counting is taking the piss. The point I tried to make about BA was that they refunded instantly. And another poster above said the same thing. Yet Virgin haven’t. I’m sorry but that leads me to believe that they are delaying on purpose not due to staff shortages. And that is the part that’s inexcusable

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By (user no longer on site)
over a year ago

“It leads you to believe” but you don’t know what each company has in terms of facilities for home working staff, volumes to be refunded

Virgin publicly put a whole chunk of their staff on unpaid leave way before furlough was even announced so i imagine they are running on very little at the moment

You seem to be under the impression its a ploy to steal customers money... customers will get this money from either travel company/ travel agent/ credit card / atol or abta ... you money is under next to no risk

And ultimately it will come down to what their regulator/ the law terms to be reasonable , not their frustrated customers

If it comes out at the end that as you believe they actually do have cash there and the facility to pay and were just choosing not to, no doubt they will be fined but i really doubt that is the case

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo

Virgin Australia went into voluntary liquidation today

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By *heBirminghamWeekendMan
over a year ago

here

"Virgin Australia went into voluntary liquidation today"

Administration - they are hoping to sell it .

Virgin Atlantic is next unless mr necker island manages to persuade rishi to lend him some cash..

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By (user no longer on site)
over a year ago

"Virgin Australia went into voluntary liquidation today"

So contrary to people thinking they were holding on to millions of customers funds , it was a house of cards and they didn’t have the cash there to pay out

I think loads of industries run on the rob peter to pay paul method and might have a huge balance sheet but proportionally hold very little cash

People have mentioned in other threads they expect to see other industries be forced to hold larger cash and capital reserves going forward as the banks have had to since the 2008 crash... not sure how they would regulate it but will be interesting to see what happens

Either way i feel for the employees now sat at home with no job to go back to when this is all over

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By *affy55Man
over a year ago

Abergele

I'm fully aware and understand the grave situation of the country & still in work at Manchester Airport, but if you've paid for your holidays within a month after the date you should automatically be entitled to a refund, not credit note / voucher

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By (user no longer on site)
over a year ago

"Virgin Australia went into voluntary liquidation today

So contrary to people thinking they were holding on to millions of customers funds , it was a house of cards and they didn’t have the cash there to pay out

I think loads of industries run on the rob peter to pay paul method and might have a huge balance sheet but proportionally hold very little cash

Either way i feel for the employees now sat at home with no job to go back to when this is all over

That’s virgin Australia. They are only 10% I think owned by virgin group. And they have made large annual losses for 7 years I think it is running. Different animal to Virgin Atlantic which is 51% owned by the virgin group

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo

"Virgin Australia went into voluntary liquidation today

So contrary to people thinking they were holding on to millions of customers funds , it was a house of cards and they didn’t have the cash there to pay out

You can't have it both ways, you were telling people they should be patient as they will take time to give refunds out, now it is feel sorry for them as they had no money to pay out

All this proves is people were justified to be worried.

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo

"Virgin Australia went into voluntary liquidation today

Administration - they are hoping to sell it .

Virgin Atlantic is next unless mr necker island manages to persuade rishi to lend him some cash.."

Corrected, thanks.

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By (user no longer on site)
over a year ago

"Virgin Australia went into voluntary liquidation today

So contrary to people thinking they were holding on to millions of customers funds , it was a house of cards and they didn’t have the cash there to pay out

I think loads of industries run on the rob peter to pay paul method and might have a huge balance sheet but proportionally hold very little cash

Either way i feel for the employees now sat at home with no job to go back to when this is all over

Other than the fact that this was the first domino to go, I don’t see how that makes a difference

Both companies likely have similar operating models , the majority of the travel industry will have similar operating models

Having what you perceive to be a “wealthy parent company” (at least I assume that is what you are getting at) doesn’t mean you have more cash in the bank, or that that company will even have the funds to bail you out or the legal ability... the joint venture companies that own them have their own shareholders to answer to and it’s not legal to just move cash about the group however you feel like it

No matter who the owner my point still stands ... the employees are the people most at risk of losing out here

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