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Virgin media

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By *e ja vue 2 OP   Couple
over a year ago

MANCHESTER

we hate the comaany our broadband is shite always we cant contact the company to complain or rectify the problems.

STAY AWAY FROM VIRGIN MEDIA

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By (user no longer on site)
over a year ago

I've used them for years and never had one single problem tbh. Sorry you've had a bad experience

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By (user no longer on site)
over a year ago


"we hate the comaany our broadband is shite always we cant contact the company to complain or rectify the problems.

STAY AWAY FROM VIRGIN MEDIA

"

Send them an email, copy to self. If they don't contact you after a week contact local ombudsman. Tell them what you are going to do and see what they do then.

I myself use free serve and NOW TV, no problems.

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By *ngel n tedCouple
over a year ago

maidstone

We think they are the best of all the providers ......apart from their customer service, which is probably the worst of all the providers

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By (user no longer on site)
over a year ago

I've been with them for 5yrs now and found them to be exceptional on all fronts. The one time I needed an engineer they got him here in just over an hour, for free!

Trouble getting online and drop-outs is often caused by router settings, try changing the channel on your router in its settings menu. If it's a fault with their network then give them time, the weather isn't exactly ideal for engineers to be travelling all over the place chasing faults at relay points.

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By *eKoopleCouple
over a year ago

Germany / Manchester

We've been Virgin customers for years but unfortunately the quality of customer service has dropped. A few years ago we would get really helpful staff and would receive the occasional courtesy call. Now we're looking for an alternative.

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By *ce WingerMan
over a year ago

P.O. Box DE1 0NQ

Was with them for 3 years and had no complaints, would still be if there was a cable on our side of the road

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By *aymondBaroneMan
over a year ago

Manchester

I'm with Plusnet.

You might not get bt sports or Netflix with the service but you do get a stable connection and UK based support (call centre is in Sheffield)

I'd advise you to stay well clear of talk talk who have the worst Customer service department I've ever dealt with. I was on 0.2 meg connection in Manchester for 3 Months even with several engineer visits. Plus net sent an engineer and within 20 mins I had 60meg connection

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By (user no longer on site)
over a year ago

I've been with virgin media for about 15 years and I love them the only downside is their foreign call centre but never really had any problems... so far

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By (user no longer on site)
over a year ago

Touch wood never had a problem with Virgin Media, well nothing major. Their customer service team can be a little frustrating at times but no different from any other media company of that size.

Hope you get things sorted out!

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By (user no longer on site)
over a year ago

I fell out with them a year ago now and it was down to their customer service. They still insist that I owe them money as apparently telling them "your service is shocking and I'm moving back to Sky!" Isn't adequate to cancel a subscription.

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By (user no longer on site)
over a year ago

Never had any problems here

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By (user no longer on site)
over a year ago

They've just sold out to talk talk. We're being changed over automatically. This may be why you're not getting a response? x

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By (user no longer on site)
over a year ago


"I've used them for years and never had one single problem tbh. Sorry you've had a bad experience "

Same here and yesterday they saved me £30 off my bill

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By (user no longer on site)
over a year ago


"we hate the comaany our broadband is shite always we cant contact the company to complain or rectify the problems.

STAY AWAY FROM VIRGIN MEDIA

"

Rubbish, dial 150 from your house phone, plus there is a link on their website to complain or you can write to them

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By (user no longer on site)
over a year ago


"We've been Virgin customers for years but unfortunately the quality of customer service has dropped. A few years ago we would get really helpful staff and would receive the occasional courtesy call. Now we're looking for an alternative."

Well there are customer services in England as I spoke to someone yesterday, was lovely as a decent conversation understood by both, had I spoke to their call centre abroad, I would have put the phone down

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By (user no longer on site)
over a year ago

My only real gripe is that my download speed drops below 60 Mbps every once and a while. Their mobile phone coverage - now that's shockingly bad!!

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By *ig1gaz1Man
over a year ago

bradford

this is how you would test your own connection to find faults on your internet connection

also informed on cableforum as well

if your having trouble start by using speedtest to test your broadband speed connection

another test that you can do is at pingdom and test your ping and also test your traceroute and insert the below numbers

this is a game server

185.12.240.100

this finds any problem that you may have as it will be dropping packets

if you have any red you have a net problem

if any problem with your connection goto the option of disconnections via 150 on virgin media

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By (user no longer on site)
over a year ago

Iv'e got Sky at the moment because I couldn't get Virgin Media in my flat. Having had Virgin Media for years previously I would still much prefer them. Whenever I did have a problem with the service they would do their best to try and resolve.

Sky's prices are exorbitant and the service is only ok. And they have to rely on BT to fix any external problems - and their customer and technical help is really poor!

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By (user no longer on site)
over a year ago

They have an office in wythenshawe I think....go round and arrange in person for an engineer to come round, while he sorts the problem tease him and seduce him and then you'll have your very own engineer if you have any future problems!

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By (user no longer on site)
over a year ago

I've been with them for about 15 years never had any complaints with them

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