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Venus star open

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By (user no longer on site) OP   
over a year ago

Does anyone know if Venus is/when open and if there’s any restrictions in place due to the virus.

Thanks A&V xx

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By *uboCouple
over a year ago

East kilbride

They had said they were opening on July 4th but seems to be some confusion with the restrictions and phases, although we have not heard if the 4th has been cancelled

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By (user no longer on site) OP   
over a year ago


"They had said they were opening on July 4th but seems to be some confusion with the restrictions and phases, although we have not heard if the 4th has been cancelled"

Thanks, we will have to just wait a little while longer.

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By (user no longer on site)
over a year ago

We are also wondering the same thing. They sent an email out to those with bookings on Friday stating that:

"From the Venus Star Resort, we regret the many inconveniences that the COVID19 crisis is causing. We cannot open on the 4th of July as planned. We are giving you two options to cancel or change your reservation."

We have since sent emails, whatsapp, tried calling and even messaged through booking .com ... but have heard nothing back from them as to what it actually means and if there is a new opening date.

We were booked for a week 18th-25th July. And as it stands our flights have not been cancelled. So need to know from them asap what is happening, so can make alternative accommodation arrangements if they are not opening at all in July.

So if anyone hears anything pls let us know

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By (user no longer on site) OP   
over a year ago


"We are also wondering the same thing. They sent an email out to those with bookings on Friday stating that:

"From the Venus Star Resort, we regret the many inconveniences that the COVID19 crisis is causing. We cannot open on the 4th of July as planned. We are giving you two options to cancel or change your reservation."

We have since sent emails, whatsapp, tried calling and even messaged through booking .com ... but have heard nothing back from them as to what it actually means and if there is a new opening date.

We were booked for a week 18th-25th July. And as it stands our flights have not been cancelled. So need to know from them asap what is happening, so can make alternative accommodation arrangements if they are not opening at all in July.

So if anyone hears anything pls let us know "

Fingers crossed for you guys. We have also sent an email to them but had no reply as of yet

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By (user no longer on site)
over a year ago

we have spoken to a couple on here who know the owners and they have said they will not be opening for july or august at all now

so we have requested a cancellation via booking.com and hopefully the owners do the honourable thing and provide refunds... given it is them who have cancelled on people and not those who were wanting to attend! we shall see

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By *uboCouple
over a year ago

East kilbride

Pretty sure you will be ok with Venus and refunds etc.

We had to cancel at beginning of April and manuela sorted the refund promt

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By *wingerstenerifeCouple
over a year ago

San Eugenio, Costa Adeje, Tenerife

Hi, had received email with cancellation from venus 3 days ago same as our Italian friends who booked from 8 till 15th july. I had contact with venus 2 days ago and they said that there staff stay in ERTE for 2 more months and they are not opening in July/August.

We have cancelled our boot ticket also as I know most restaurants & bars we like to visit not opening before September.

We wait a bit longer.....

Same here in Tenerife, lots of hotels, restaurants & bars still not open.

xxx Nora

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By (user no longer on site)
over a year ago

Ah thats good to know!

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By (user no longer on site)
over a year ago

Does this ERTE extension mean the likes of Comeback bar, fun4all, patricias etc that were apparently all opening up, will now be shutting up shop aswell then?

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By *wingerstenerifeCouple
over a year ago

San Eugenio, Costa Adeje, Tenerife

Venus star will give your refund, they are always correct!!!

For shore they will contact you, it's a hard & hectic time for everyone....give them the benefits of the doubt.

Everyone is trying to survive this in the best way they can....

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By (user no longer on site)
over a year ago

This is true... lets just hope all the wonderful places like Venus Star etc that we all love to visit are able to survive everything!

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By *ornytwosomeCouple
over a year ago

Watford

Oh dear we've just booked i October, hope that doesn't get cancelled

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By *wingerstenerifeCouple
over a year ago

San Eugenio, Costa Adeje, Tenerife


"Oh dear we've just booked i October, hope that doesn't get cancelled "

I think for October you will be fine. Most businesses are aiming for the winter season....summer season will never be good anymore.

Venus will survive and re-opening soon. Not opening now is a good business decision for them & employees

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By (user no longer on site)
over a year ago


"Does this ERTE extension mean the likes of Comeback bar, fun4all, patricias etc that were apparently all opening up, will now be shutting up shop aswell then?"

I’m short no.

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By *wingerstenerifeCouple
over a year ago

San Eugenio, Costa Adeje, Tenerife


"Does this ERTE extension mean the likes of Comeback bar, fun4all, patricias etc that were apparently all opening up, will now be shutting up shop aswell then?"

When businesses closed in March they could decide to put their employees in ERTE so the government pay for all salaries & Social Security. This is now extended till end of September for those businesses who can not or will not open yet because they're depending on tourists.

It's everyone's choice to stay in. Some businesses are open and leave a few employees in ERTE, because they can not pay all costs.

It's a personal decision.

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By (user no longer on site) OP   
over a year ago

I think we’ll book into another hotel for August, probably gold, stayed there a few times, and we’ll book Venus in October

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By (user no longer on site) OP   
over a year ago

Venus star website says they’re open, I’ve emailed them to confirm.

Trip advisor says closed.

Anyone know for a fact?.

A&V

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By *irage67Couple
over a year ago

Surrey


"Venus star website says they’re open, I’ve emailed them to confirm.

Trip advisor says closed.

Anyone know for a fact?.

A&V "

Their website still says closed until further notice

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By (user no longer on site) OP   
over a year ago


"Venus star website says they’re open, I’ve emailed them to confirm.

Trip advisor says closed.

Anyone know for a fact?.

A&V

Their website still says closed until further notice"

DUE TO THE CLEAR SITUATION, OUR RESORT IS UNCLOSED

Just copied that off the website

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By *irage67Couple
over a year ago

Surrey


"Venus star website says they’re open, I’ve emailed them to confirm.

Trip advisor says closed.

Anyone know for a fact?.

A&V

Their website still says closed until further notice

DUE TO THE CLEAR SITUATION, OUR RESORT IS UNCLOSED

Just copied that off the website "

Our apologies it certainly does now

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By (user no longer on site) OP   
over a year ago


"Venus star website says they’re open, I’ve emailed them to confirm.

Trip advisor says closed.

Anyone know for a fact?.

A&V

Their website still says closed until further notice

DUE TO THE CLEAR SITUATION, OUR RESORT IS UNCLOSED

Just copied that off the website

Our apologies it certainly does now "

No apology needed, but thank you

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By *uboCouple
over a year ago

East kilbride

The Venus star website i just looked at still states,

DUE TO THE CONFUSING SITUATION, OUR RESORT REMAINS CLOSED UNTIL FURTHER NOTICE.

So it seems it is CONFUSING lol

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By *ornytwosomeCouple
over a year ago

Watford

We're booked in October, hope they're open by then

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By *x2 4 funCouple
over a year ago

Southampton

We are booked to go in September and have emailed to ask if they will be open with no reply.if anyone hears anything please post on here so we can make a plan b

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By *ornytwosomeCouple
over a year ago

Watford

[Removed by poster at 09/07/20 14:55:10]

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By (user no longer on site) OP   
over a year ago


"The Venus star website i just looked at still states,

DUE TO THE CONFUSING SITUATION, OUR RESORT REMAINS CLOSED UNTIL FURTHER NOTICE.

So it seems it is CONFUSING lol"

Still saying unclosed when we look.

Maybe they mean unclothed lol

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By *ad Influence..Couple
over a year ago

Port Talbot

Just been on their fb page and it says opening up on the 1st Sept, we are due there on the 14th so fingers crossed

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By *uboCouple
over a year ago

East kilbride


"Just been on their fb page and it says opening up on the 1st Sept, we are due there on the 14th so fingers crossed "

That more or less confirms what had been relayed to us a week ago in so far as they would be closed for July and August.

Had something to do with ERTE covering staff until then.

I guess that may be similar to our Furlough ?

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By *ion Man and Feisty CubWoman
over a year ago

Herts

We’re due there on 21st -28th so fingers crossed. Can you post the link to their FB page as I can’t find it

Thanks x

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By *x2 4 funCouple
over a year ago

Southampton

Just put in Venus star resort on Facebook search it will come up

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By (user no longer on site) OP   
over a year ago

Just had an email from Venus saying they will be open in the next few weeks

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By *ad Influence..Couple
over a year ago

Port Talbot


"Just had an email from Venus saying they will be open in the next few weeks "

We had the same reply today too xx

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By *ornytwosomeCouple
over a year ago

Watford

They opening on the 1st August

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