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Virgin Media broadband

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By (user no longer on site) OP   
over a year ago

Any one got any issues with the wifi this morning.

In Glasgow area. Have rebooted the hub etc still nothing. Went down since 6am this morning.

Can't contact them till 8am

Just wanting to no if there is a bigger issue in the area

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By *adeiteWoman
over a year ago

Staffordshire

Use the app to troubleshoot. If theres any faults it will tell you

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By (user no longer on site) OP   
over a year ago


"Use the app to troubleshoot. If theres any faults it will tell you "
allready done that this. The app is useless. Went on the Web site an now it tells me there is issues in the area. Just after i posted this

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By (user no longer on site)
over a year ago

A certain number of people need to report issues before they consider it to be an area issue

Until then, the staff talk to you like you are a moron

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By (user no longer on site) OP   
over a year ago


"A certain number of people need to report issues before they consider it to be an area issue

Until then, the staff talk to you like you are a moron"
its an outage issue

Thanks fur the replys

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By *mmixtapeCouple
over a year ago

middle earth

As a former VM employee you need to report it, if it can be fixed it will be fixed eventually. Also there is zero point asking about comp unless your broadband has been completed out for more than three days. Most stuff gets fixed eventually, but VM customers don't like waiting. Call them, but you're going to have to wait it out anyway.

There are certain areas in England that have had faults for years that they refuse to fix or just can't fix

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By (user no longer on site) OP   
over a year ago


"As a former VM employee you need to report it, if it can be fixed it will be fixed eventually. Also there is zero point asking about comp unless your broadband has been completed out for more than three days. Most stuff gets fixed eventually, but VM customers don't like waiting. Call them, but you're going to have to wait it out anyway.

There are certain areas in England that have had faults for years that they refuse to fix or just can't fix "
its been fix

As it was an outage. It also got reported.

An to be fair I didn't want to call them when I already new that they were sorting it. I sent a text instead to them. Also I got an update of the issue. . Its now been fix thankfully.

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By (user no longer on site)
over a year ago

So what was that? 5 hours without any porn. How did you cope? lol.

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By (user no longer on site) OP   
over a year ago


"So what was that? 5 hours without any porn. How did you cope? lol. "
6 hours

I've use my unlimited data on the Mobile

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By (user no longer on site)
over a year ago


"So what was that? 5 hours without any porn. How did you cope? lol. 6 hours

I've use my unlimited data on the Mobile"

That's good news. Hooray for unlimited data...

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