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Arnold Clark

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By (user no longer on site) OP   
over a year ago

Picked up new car yesterday already back with it. Arnoldshark sold me a car will barely legal tyres

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By *earded blossomCouple
over a year ago

Glasgow

Obvs wasn't a new car then?

John

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By (user no longer on site) OP   
over a year ago


"Obvs wasn't a new car then?

John "

Sorry lol its nee to me hahaha it is second hand but a 13 plate x

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By (user no longer on site)
over a year ago

My cuz had to take hers back to arnold clark after a week and a half.. wasnt road worthy this was only a couple weeks ago

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By (user no longer on site) OP   
over a year ago

They are shocking don't know how they get away with it x

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By (user no longer on site)
over a year ago

Would never buy from Arnold Clark their shocking

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By *akleonMan
over a year ago

Helensburgh

What kinda car did you get? Arnold Clark are shocking for customer service. Motor Point are alot better

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By (user no longer on site)
over a year ago


"Picked up new car yesterday already back with it. Arnoldshark sold me a car will barely legal tyres "

Fair enough arnold clark are terrible but surely ud check the car over yourself before u get it :/

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By (user no longer on site) OP   
over a year ago


"What kinda car did you get? Arnold Clark are shocking for customer service. Motor Point are alot better "

Limited edition corsa 63plate

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By (user no longer on site)
over a year ago

They don't get called Arnold shark for nothing

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By (user no longer on site)
over a year ago

Second the shout for motor point, had good experiences with them

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By (user no longer on site) OP   
over a year ago


"Second the shout for motor point, had good experiences with them"

I have never heard of them where are they based?

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By *UNKIEMan
over a year ago

south east

Surely when you go to look at car you want to buy you make sure any flaws (like worn tyres) are pointed out to salesman and only agree to buy if these flaws are sorted before picking it up..or is that just me

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By (user no longer on site) OP   
over a year ago


"Surely when you go to look at car you want to buy you make sure any flaws (like worn tyres) are pointed out to salesman and only agree to buy if these flaws are sorted before picking it up..or is that just me "

I checked it over but forgot about the wheels ????

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By *tew1985Man
over a year ago

Near You

They duped me into buying an extended warranty on my last car to fix the problems they should have fixed before selling the car.

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By *oobsandballsMan
over a year ago

st andrews

There's an Arnold Clark garage outside my work, and all the time I see them racing people's cars along the road. No respect for other people's property, I wouldn't trust them with mine

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By *ijlMan
over a year ago

dundee

Ye it's always the same with them.cant do enough for you when your buying car but once u have it .there not interested

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By (user no longer on site)
over a year ago

Would never use Arnold Clark again, useless when you actually need help but brilliant at taking money off you!!

Not sure if I'd ever buy a used car either again, stick to new ones now, easier with the warranty

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By *nverMan
over a year ago

....down the Rabbit Hole with a shotgun


"Surely when you go to look at car you want to buy you make sure any flaws (like worn tyres) are pointed out to salesman and only agree to buy if these flaws are sorted before picking it up..or is that just me "

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By (user no longer on site)
over a year ago

Bought a brand new insignia from them in 2010,biggest pile of shite I'd ever had,notwithstanding the problems with the car,their servicing and customer support was utter trash,wouldn't go anywhere near them with a bargepole ever again.

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By (user no longer on site)
over a year ago


"Would never use Arnold Clark again, useless when you actually need help but brilliant at taking money off you!!

Not sure if I'd ever buy a used car either again, stick to new ones now, easier with the warranty "

Well said ..

They have one of the biggest turnover of Employees in Britain.

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By *overs_albaCouple
over a year ago

glasgow

I drove from Glasgow to Falkirk to buy a car from another dealer to avoid giving Arnold Clark the business. Renowned for poor customer service. Many satisfied customers I hear, but too many angry customers. Automotive Russian Roulette going to AC!

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By *akleonMan
over a year ago

Helensburgh


"What kinda car did you get? Arnold Clark are shocking for customer service. Motor Point are alot better

Limited edition corsa 63plate "

Nice one .... what colour mate? I drive a suzuki swift .... It's nothing special but it's great for commuting as it doesn't cost much to run

I'm thinking about trading it into motorpoint for an audi a3 finance deal

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By (user no longer on site)
over a year ago


"What kinda car did you get? Arnold Clark are shocking for customer service. Motor Point are alot better

Limited edition corsa 63plate

Nice one .... what colour mate? I drive a suzuki swift .... It's nothing special but it's great for commuting as it doesn't cost much to run

I'm thinking about trading it into motorpoint for an audi a3 finance deal "
stuff yer new cars buy an old saab,best motor I've ever bought

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By *akleonMan
over a year ago

Helensburgh


"What kinda car did you get? Arnold Clark are shocking for customer service. Motor Point are alot better

Limited edition corsa 63plate

Nice one .... what colour mate? I drive a suzuki swift .... It's nothing special but it's great for commuting as it doesn't cost much to run

I'm thinking about trading it into motorpoint for an audi a3 finance deal stuff yer new cars buy an old saab,best motor I've ever bought"

Saab's are great cars mate, very understated and kinda classy. Solid engines too

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By *ndykayMan
over a year ago

Falkirk

Had problems with my new ford since December it's been into 3 different dealers and in the end I forced them to replace it. New one is identical and already doing much better mileage so I reckon the first was a rogue but I agree, never go to Arnold shark

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By *wiftieeMan
over a year ago

near Glasgow


"They don't get called Arnold shark for nothing "

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By *atmanhMan
over a year ago

bellshill

Motorpoint only has one place in Scotland

In Glasgow

But a few down south

Always great service

Bought 3 vehicles there

Couple cars and a van

And willing to deal too

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By (user no longer on site)
over a year ago

If arnold clark was the last car dealer on the planet,i would buy a horse.

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By (user no longer on site)
over a year ago


"Ye it's always the same with them.cant do enough for you when your buying car but once u have it .there not interested "
thats exactly the experience ive had with them. That and flogging a warranty to you.

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By (user no longer on site)
over a year ago

Just got myself a brand new focus rs a few months ago, no problems YET lol no doubt I will have a few in the years to come though. Can't beat the feeing of a brand new car though

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By (user no longer on site)
over a year ago

Heartless twats too.My now deceased partner bought a car off them last May then passed away suddenly in the June and they werent interested in buying the car back although it had hardly been driven

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By (user no longer on site)
over a year ago

I got my car from them in April and touch wood not had any issues with it but it's only a year old so here's hoping. Did get a cheque for petrol as a good will gesture cause was a bday present to myself haha and got my private reg done with them and manager got one of his boys to take my car to the garage and filled the tank up as another good will gesture so couldn't fault them up until now anyway xx

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By (user no longer on site)
over a year ago

Hi, must be the worst dealer in the history of dealers.

My wife had a similar problem, the car went back and forth for repair, trading standards got involved so she was offered another car at the same price, so far so good, but never again. Jim

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By (user no longer on site)
over a year ago

Don`t get me started about arnold fucking shark!!!!!!

bought 2 cars from them over the years.. 1st one was back 7 times for a braking fault they couldn't fix...5 times for an aircon fault...and 3 times for poor starting...fixed it myself at my own expense after they said car was faultless... 2nd car had so many flaws that after they admitted liability of selling an unfit vehicle they tried to use legal threats to stop me taking them to court.... mention the sunday papers though...they shit a brick!!!

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By *alcon43Woman
over a year ago

Paisley

I'd never go to Arnold Clark. I never recommend them either. I use Evans Halshaw and they've been great.

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By *horstrollMan
over a year ago

Caprona

I just started in the new showroom next to reg vardy, all those whinging n moaning please appreciate that selling cars is easy

Ever sucker through the door will buy any fix or repair daily if you hint at discounts or free tank of gas

Women buyers go wet when you mention convertibles or 4x4s with tinted wing mirrors invisable indicators and of course free sweeties

The above may be tongue in cheek

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By *ndykayMan
over a year ago

Falkirk

Got my ford from peoples in Edinburgh. Good as gold.

Service dept in Falkirk isn't bad either

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By (user no longer on site)
over a year ago

I used to work for them as a Salesman.

My experience is as follows:

NO such thing as Customer Service they don't know the meaning of the phrase

Valeting and service department do as little as possible.

SALESMEN. What folk don't know is these guys are on £50 a sale.

If you pay cash, card etc the Salesman is not interested

If you pay by HP katching £150 commission, if you take warranty etc. Katching another £100.

That is why salesmen bend over backward and make false promises to get your sale, they make peanuts unless you sell add ons like warranty and Hire Purchase and let's face it who pays by cash.

High staff turnover is due to:

Whilst in your first 12 week training period (training is a 4 day joke) you are not allowed to speak to customers.

After 12 weeks the branch I was in expected you to sell a minimum of 3 cars midweek and double that over the weekend

After you were there 6 months or more your sales targets are approx 10+ cars per week.

Don't beat your target, don't have a job simple

Hours of work are 4 x10hr shifts and 2 x 12 hour shifts and this is compulsory EVERY week

Where I worked there was a guy that worked 6x 12 hr shifts ie a 72 hr week and earned approx £8,000-£10,000 a month.

Me, I left because I found selling cars easy and could make the targets I just couldn't tell lies to honest hard working people and steal their money off them for a piece of shit.

Brand new cars come with warranty etc built in therefore salesmen don't like selling them as there is no financial gain in it for them

Hate AC.

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By (user no longer on site)
over a year ago


"I just started in the new showroom next to reg vardy, all those whinging n moaning please appreciate that selling cars is easy

Ever sucker through the door will buy any fix or repair daily if you hint at discounts or free tank of gas

Women buyers go wet when you mention convertibles or 4x4s with tinted wing mirrors invisable indicators and of course free sweeties

The above may be tongue in cheek "
the tinted windows had me buying

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By *ompip3Couple
over a year ago

Paisley

Have to admit, although I am not a big fan of Arnold Clark and their trading practices, I bought a 57 plate Merc CLS 3 years ago and have NOT had one single problem wit it. (Just jinxed myself now, haven't I!?"

BUT like everything else you're buying used goods....do your own checks and make sure you've satisfied yourself that all is as it should be

before committing to a sale.

Just my 2p worth!

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By *horstrollMan
over a year ago

Caprona


"I just started in the new showroom next to reg vardy, all those whinging n moaning please appreciate that selling cars is easy

Ever sucker through the door will buy any fix or repair daily if you hint at discounts or free tank of gas

Women buyers go wet when you mention convertibles or 4x4s with tinted wing mirrors invisable indicators and of course free sweeties

The above may be tongue in cheek the tinted windows had me buying "

ideal for those not checking their mirrors

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By (user no longer on site)
over a year ago

I had a Company Car in for a service i inherited years ago.I only had it 3 months whilst awaiting a New Car from another Dealer.I told them the "brakes" where dangerous.Next day driving the Car away the "brakes" where no different.

I drove the Car 200 yards to a Garage that repaired the "brakes" as they where worn.

I later shoed the "brake shoes & Pads" and invoiced them.

Too add to thefiasco ..the Mechanic that repaired the "brakes" couldnt get the wheel off due to a broken nut..

Arnold Clark where adamant they fixed the brakes..

It was evident for a £250 service ..They basically kept it storage for a day and washed it.

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By (user no longer on site)
over a year ago


"I just started in the new showroom next to reg vardy, all those whinging n moaning please appreciate that selling cars is easy

Ever sucker through the door will buy any fix or repair daily if you hint at discounts or free tank of gas

Women buyers go wet when you mention convertibles or 4x4s with tinted wing mirrors invisable indicators and of course free sweeties

The above may be tongue in cheek the tinted windows had me buying

ideal for those not checking their mirrors "
ideal for dodgy areas

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By (user no longer on site)
over a year ago


"What kinda car did you get? Arnold Clark are shocking for customer service. Motor Point are alot better

Limited edition corsa 63plate "

Sorry, this made me giggle....a "limited edition" corsa

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By (user no longer on site)
over a year ago

They reknown for been cunts I would not touch em ever

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By (user no longer on site)
over a year ago


"I had a Company Car in for a service i inherited years ago.I only had it 3 months whilst awaiting a New Car from another Dealer.I told them the "brakes" where dangerous.Next day driving the Car away the "brakes" where no different.

I drove the Car 200 yards to a Garage that repaired the "brakes" as they where worn.

I later shoed the "brake shoes & Pads" and invoiced them.

Too add to thefiasco ..the Mechanic that repaired the "brakes" couldnt get the wheel off due to a broken nut..

Arnold Clark where adamant they fixed the brakes..

It was evident for a £250 service ..They basically kept it storage for a day and washed it.

"

This is a regular occurance

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By (user no longer on site)
over a year ago

I've bought 7 cars in 15 years off them, very few issues and always fixed without any problems, but if it's used, I always do a thorough check, and make the purchase on the basis of the work carried out. And trade ins they have beaten any other offers by over a grand every time

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By *lascumMan
over a year ago

Glasgow

Used to avoid them like the plague.... But ended up working for them, the car guys get a hard time, all the time. Now bought about 8 cars from them now over five years or recommended friends to buy and never had problems. They were either new or prereg. Worked for other car groups as well and they're all a much of a muchness. I was lucky doing fleet, would never go back to do retail, a lot of the crap is sales support and service before the vehicles go out so its not always the sales and fault if something goes wrong

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By *rand Central CoupleCouple
over a year ago

Glasgow

My involvement with them was a long, frustrating and frankly boring story. Worth saying though, that at the end of it I had a similar feeling of violation to that experienced when my house was burgled.

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By (user no longer on site) OP   
over a year ago


"What kinda car did you get? Arnold Clark are shocking for customer service. Motor Point are alot better

Limited edition corsa 63plate

Sorry, this made me giggle....a "limited edition" corsa "

Yeh I know everyone has them hahaha

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By *lyingscotsman696Man
over a year ago

Renfrewshire

I bought a 3 yr old s type off of them and had it 9 yrs. not a problem with it apart from wear and tear. and huge petrol bills lol

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By (user no longer on site)
over a year ago

Just bought a new C class Merc from them, absolutely no problems at all

They bought over the Merc dealership a few years back and kept it in tune with how it has always been run, they don't even put an Arnold Clark sign on the dealership.

No problems

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By (user no longer on site)
over a year ago


"Picked up new car yesterday already back with it. Arnoldshark sold me a car will barely legal tyres "

Never get a car from any Arnold Clark they are dog crap in every department. I know the head engineer still sends his car to another garage to get fixed and serviced and so meny other stories!

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By *argaidMan
over a year ago

glasgow

But at the garage I use used to work for them. The things they do, allegedly, would ensure that you never buy from them.

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By *ootall2920Man
over a year ago

Linlithgow

Bought a car from then and had no problems until I got it serviced. They emptied the Coolant and never replaced it. I took it back the next morning and they denied it.

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By (user no longer on site)
over a year ago

My first car was from Arnold Clark 12 years ago. Only when I needed to use the spare wheel did I find it didn't fit, I took it back to the garage and they replaced it, but put the one out of my car in to the same make vehicle. They also cracked the oil sump when they services it. Needless to say, never been back!!

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By *ortland51Man
over a year ago

Glasgow

When you deal with the sort of volume they do, it's only natural there will be complaints and horror stories.

There is good and bad service everywhere in all organizations.

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By (user no longer on site)
over a year ago


"When you deal with the sort of volume they do, it's only natural there will be complaints and horror stories.

There is good and bad service everywhere in all organizations. "

indeed, and you only hear the bad stories

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