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Any Mobile Techies around

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By (user no longer on site) OP   
over a year ago

Going mental here. Been on LIVE CHAT to O2 for over two hours. Horrendous experience.

They have been happily taking £75 a month from me for over three years.....and now when I want to leave unlocking my phone is apparently impossible.

My problem is this I sent their online unlocking form to them two weeks ago. No response. As my new SIM arrived today and my O2 service ceased I went onto LIVE CHAT to try and speed up getting my iphone unlocked . After all it had been over two weeks.

Eventually I was told their had been a security issue with my original application and I should re-submit "Being more careful with your information" this time. I explained that this was no use to me as my service has ceased and I run my business via the phone.

Turns out the IMEI number on my phone does not match their records to apparently there "is nothing we can do to help"

It may be because my iphone was replaced by my insurer over two years ago. So the Gurus advice was that I have to contact my insurer to get them to unlock my phone.

So I phoned my insurer who as I suspected said this was not something an insurance company could do.

So here I am stuck in the middle with two large corporations both who have readily taken my monthly direct debits passing the buck between them. End result I have no service and my clients are wondering whats happening as my phone is now effectually discontinued.

Rightly or wrongly I have since been told that after making paid calls from a new phone to your provider then the IMIE gets changed automatically. Is this right.

Also any help or suggestions the posters can give me is grwatfully accpeted as the so called O2 Gurs experts are washing their hands.

Also anyone know of a good unlocking service in the Hamilton/Blantyre area....

Cheers guys.

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By (user no longer on site)
over a year ago

Hey, sounds like shit hassle. You can't change a phones imei so not sure where you heard that a phone is made with a imei which stays with that phone. X

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By (user no longer on site)
over a year ago

Imei number never changes. There are lots of places to unlock phones now. Try an indoor market they tend to be the cheapest. Typical of these big companies. They take your cash no problem then leave you in the shit when you need it sorting out.

Hope you get it resolved and soon

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By (user no longer on site)
over a year ago

You can change the imei number but it is illegal and ain't worth the hassle

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By (user no longer on site)
over a year ago

I dunno if its the same or similar system but as a student I worked for T-Mobile and I know from experience that on the main screen I had access to (and would typically look at) the imei didn't always reset if a replacement handset was issued but anyone looking at actual phone records and tech support could see which handset had been used. That being said - you may have to convince them with paperwork that the phone was issued by the insurers and not just a random phone. Hope that helps.

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By (user no longer on site) OP   
over a year ago

Cheers guys. Nothing is a problem till its a problem....then its a PROBLEM.

Most frustrating thing is no one taking ownership of the problem.

Back onto them just now...I'm making a fist at them....and my thumb is on the outside

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By *ighlandballsMan
over a year ago

perth

Beter using kik to chat.

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By *ime For ItMan
over a year ago

Glasgow

Sorry to hear you are having this problem...as it should be quite an easy fix.

Try searching for your Model number of phone on Ebay...and see if there are any Unlocking services on there ? I have used them a few times....and its quick ( usually within a few hours )....and they just send you a Code to enter....pretty quick and simple depending on your particular phone....and cheap to...less than £5 ( usually )to get the code to Unlock it. Although it is done by sending them your IMEI number...so just be careful....especially as you have changed phones.

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By (user no longer on site)
over a year ago

go to a mobile phoen shopthey can unlock it for 30 quid there laods in glasgow

i be honest with you i been there doing this with vodafone and was at it for 3 months for work

never got any where evently gave in

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By (user no longer on site) OP   
over a year ago

Quick update. I phoned and asked to speak to a manager. I told him I was appalled at the service and advice I received. I turn asked him to send me a copy of their complaints procedure. I then went into the O2 forum and posted the main jyst of my complaint and asked the forum for help.

And low behold this morning I received an email from O2 confirming my phone had been unlocked despite their Gurus telling me 13 hours earlier that it was impossible for them to do so....

Guess it does help if you complain loudly enough. Just A pity I had todo so.

Thanks to all the posters....

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