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Car trouble

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By (user no longer on site) OP   
over a year ago

I was once told that if your brand new car has multiple issues within the first year you are entitled to return it and get your money back, does anyone know if this is true?

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By *alldarksurreyMan
over a year ago

surrey

It's only up to the first six months from the date of purchase, but certain parts will still be covered by the warranty

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By (user no longer on site)
over a year ago


"I was once told that if your brand new car has multiple issues within the first year you are entitled to return it and get your money back, does anyone know if this is true? "

Easier to give me your address and I'll just steal it and burn it out.

Insurance will get you a brand new one then

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By *ranny-CrumpetWoman
over a year ago

The Town by The Cross


"I was once told that if your brand new car has multiple issues within the first year you are entitled to return it and get your money back, does anyone know if this is true? "

What does your guarantee say ?

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By *alldarksurreyMan
over a year ago

surrey

What car is it op?

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By (user no longer on site) OP   
over a year ago

It’s not mine, it’s a colleagues, it’s a Nissan Leaf all problems were within the first 6 months of purchase. Nissan have said there’s nothing they can do

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By (user no longer on site)
over a year ago


"It’s not mine, it’s a colleagues, it’s a Nissan Leaf all problems were within the first 6 months of purchase. Nissan have said there’s nothing they can do "

Do you know what the multiple issues are?

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By (user no longer on site) OP   
over a year ago

Yes, brakes, multimedia unit, mirrors that fold in when locked

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By *alldarksurreyMan
over a year ago

surrey

They left it too long to return it,If all the problems have been fixed then they will just have to live with it or sell it as soon as they can

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By (user no longer on site)
over a year ago


"Yes, brakes, multimedia unit, mirrors that fold in when locked "

The brakes is pretty major! Sounds like a firmware problem the first Leafs had on some units. I would tell your friend to speak directly to Nissan if currently only speaking with the dealership and maybe seek legal advice. If it's happened to other people then there might be a case to get their money back.

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By (user no longer on site) OP   
over a year ago

All issues were reported with the first 4 months of ownership, it just took the dealer that long to find the problem and then get parts to fix

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By (user no longer on site)
over a year ago


"All issues were reported with the first 4 months of ownership, it just took the dealer that long to find the problem and then get parts to fix "

If your friend accepted a fixed car bit has now decided he'd like to return it for his money back then I think he might be out of luck as it is now past 6 months.

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By (user no longer on site)
over a year ago

Your talking about a law in America called “lemon” not here in the uk the dealer will take it repair it and return it and only in severe cases will replace the whole car

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By (user no longer on site)
over a year ago

Nice to see fab has turned into watchdog haha

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By (user no longer on site) OP   
over a year ago


"Your talking about a law in America called “lemon” not here in the uk the dealer will take it repair it and return it and only in severe cases will replace the whole car "

Ah ok, thank you I’ll let them know as I thought it sounded incorrect

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By *alldarksurreyMan
over a year ago

surrey

It changed in 2015 and is now covered by the consumers rights act, if it goes wrong within the first 30 days of ownership, you can simply reject it out of hand for a full refund. If a fault develops after those 30 days but within the first six months, the dealer gets one chance to fix it. If they fail to do this, you’re entitled to a full refund, or a partial refund after the use you’ve had of the car has been taken into account.

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By (user no longer on site) OP   
over a year ago


"It changed in 2015 and is now covered by the consumers rights act, if it goes wrong within the first 30 days of ownership, you can simply reject it out of hand for a full refund. If a fault develops after those 30 days but within the first six months, the dealer gets one chance to fix it. If they fail to do this, you’re entitled to a full refund, or a partial refund after the use you’ve had of the car has been taken into account."

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By *ensualtouch15Man
over a year ago

ashby de la zouch


"I was once told that if your brand new car has multiple issues within the first year you are entitled to return it and get your money back, does anyone know if this is true?

What does your guarantee say ?"

Its nothing to do with the guarantee

Its within your statutory rights to return any items if faulty

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