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HMRC Helpline

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By (user no longer on site) OP   
over a year ago

On hold for 67 minutes and counting...anyone got a gun?

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By *am sampsonMan
over a year ago

cwmbran


"On hold for 67 minutes and counting...anyone got a gun? "

Consequence of government cuts plus everyone has just been told they are losing their child tax credits

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By (user no longer on site)
over a year ago

Yes I know I'm daft but what does HMRC stand for?

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By (user no longer on site) OP   
over a year ago


"Yes I know I'm daft but what does HMRC stand for? "

Her Majesties Revenue & Customs

The Taxman

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By (user no longer on site)
over a year ago

If you find one, save a couple of bullets for the next time I have to ring MBNA to chase my PPI claim up !

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By (user no longer on site)
over a year ago


"Yes I know I'm daft but what does HMRC stand for?

Her Majesties Revenue & Customs

The Taxman"

Thank you , I did guess but wasn't sure if I had it right.

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By (user no longer on site) OP   
over a year ago

Finally spoke to someone after 73 minutes. She couldn't deal with it so has sent a mail to her colleagues with my query. Apparently I will hear from them in about 3 weeks as that is how long it is taking them to work through their internal mail. Do you think it would take that long if I owed them money and not the other way round?

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By (user no longer on site)
over a year ago


"Finally spoke to someone after 73 minutes. She couldn't deal with it so has sent a mail to her colleagues with my query. Apparently I will hear from them in about 3 weeks as that is how long it is taking them to work through their internal mail. Do you think it would take that long if I owed them money and not the other way round?"

with interest

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By *iceguydaveMan
over a year ago

Monmouth


"Finally spoke to someone after 73 minutes. She couldn't deal with it so has sent a mail to her colleagues with my query. Apparently I will hear from them in about 3 weeks as that is how long it is taking them to work through their internal mail."

I had exactly the same thing with HMRC yesterday. Sat on hold for 47 minutes, only to eventually be told 'I can't give you that information over the phone, but I can post it to you - it can take up to 14 days to arrive'. Why?

She then told me I could probably find the info I need on their website (I couldn't; that was why I was on the phone in the first place) - I asked her to explain to me how to find it, she said I'd have to ring another number. No thanks! Still, could have been worse, at least it wasn't the fire service..

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By (user no longer on site)
over a year ago


"Finally spoke to someone after 73 minutes. She couldn't deal with it so has sent a mail to her colleagues with my query. Apparently I will hear from them in about 3 weeks as that is how long it is taking them to work through their internal mail. Do you think it would take that long if I owed them money and not the other way round?"

Far longer....When I worked in the collections team, we were dealing with 18 month old Self Assessment debts, though PAYE payments were much more up to date (within 4 weeks of deadline).... That was about 5 years ago now.....

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By *he_original_poloWoman
over a year ago

a Primark shoebox in Leicester

I've been waiting 4 months for a cheque for money they owe me. I was thinking about ringing them today, but I don't think I'll bother if it means losing over an hour of my life.

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By (user no longer on site)
over a year ago


"On hold for 67 minutes and counting...anyone got a gun? "

oh boy, have you got some patience! By then I would have written emails all over the place complaining about the wait!

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By (user no longer on site) OP   
over a year ago

i've got the patience while they've got my money..and i assume the cost of the call is tax deductable

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By (user no longer on site)
over a year ago

What music did they play you, I wonder?

It always used to be Vivaldi's Four Seasons - I think they imagined it would be relaxing, but after ten minutes or so I'd be trying to bash my own brains out on the desk.

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By (user no longer on site) OP   
over a year ago


"What music did they play you, I wonder?

It always used to be Vivaldi's Four Seasons - I think they imagined it would be relaxing, but after ten minutes or so I'd be trying to bash my own brains out on the desk."

some kind of jazz,it sounded a bit like a fire in a petshop. I put it on speaker and just waited for a human voice..and waited..and waited....

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By *am sampsonMan
over a year ago

cwmbran

slightly of subject but once I rang talktalk about loss of my internet and was transfereed 19 times on one phonecall and they still didnt sort the problem out - needless to say I am no longer with them

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By *ucsparkMan
over a year ago

dudley

I love HMRC send a tax return every year in print, phone them and all you get is can someone fill it out. No they bloody well can not, we'll you could use an accountant and are you going to pay them. Then it is your reasponsibity to submit information.. Reply back is its a requirement in law that you make your service accessible for me to use. Never mind kill all the lawyer lets start with the tax

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