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Help geeky guy needed

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By (user no longer on site) OP   
over a year ago

So I'm trying to get my now tv stick to work but it won't! It's the first time I've used it.

I keep getting an error code HDCP error detected. I've tried unplugging and then re adding as suggested but no joy!

Do I need a new tv? I hate been a technophobe

Please help this tech idiot xxx

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By *retty GoodMan
over a year ago

Cardiff Bay

Think you need a hard drilling contact penis

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By *itty9899Man
over a year ago

Craggy Island

HDCP is an anti-piracy protocol that some HDMI devices comply. It's a cable standard that's put into place to prevent piracy, and while that sounds like a great idea, it causes lots of issues for people who aren't even dealing with piracy.

For example, you might be trying to hook up your Chromecast or Amazon Fire TV to an old HDTV that is too old to follow the standard that these new HDMI devices are a part of. Since there's a device in the way that is not HDCP compliant, you might get an error like ERROR: NON-HDCP OUTPUT or HDCP ERROR.

The HDCP error completely stops you from using the device and might even make you feel like you have to buy a new one, like a brand new HDTV or Blu-ray player. Before you do that, make sure to keep reading to see what your options are.

How to Fix HDCP Errors

The only solution is to either replace all the hardware that is not HDCP compliant (a pretty extreme solution considering it might be your expensive HDTV) or use an HDMI splitter that ignores HDCP requests.

If you go the HDMI splitter route (which you should), the splitter needs to be positioned between the output and input device. For example, if you have a Chromecast that can't connect to your TV because of HDCP errors, connect the Chromecast to the input port of the splitter and run a different HDMI cable from the output port of the splitter into your TV's HDMI slot.

What happens is that the request for the HDCP device (your TV, Blu-ray player, etc), is no longer transferred from the sender (in this case the Chromecast) because the splitter stops it from moving between the devices.

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By *ed-monkeyCouple
over a year ago

Hailsham

Being serious (for once)

It's an error with the connection between the stick and the TV... if using a cable ... use a different cable ... if the stick slots directly into the HDMI port of the TV... either the stick connector is damaged or the port on the TV is damaged

If it's either of these ... not easy to fix I'm afraid

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By *ed-monkeyCouple
over a year ago

Hailsham


"Being serious (for once)

It's an error with the connection between the stick and the TV... if using a cable ... use a different cable ... if the stick slots directly into the HDMI port of the TV... either the stick connector is damaged or the port on the TV is damaged

If it's either of these ... not easy to fix I'm afraid"

Or what he said above of course

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By *itty9899Man
over a year ago

Craggy Island

This may help as well

Step 1: Turn off any screensavers

Screensavers can occasionally result in a purple screen, especially if they’re supplied by a third party. If you have one saved on your TV, start by turning it off.

Next, check your NOW TV device settings and switch off the screensaver option if it’s on.

Step 2: Reconnect your cables

Your TV has in-built High-bandwidth Digital Content Protection (HDCP) – a bit of software that protects you from pirated content. If the NOW TV Box or Smart Stick isn’t properly connected to your telly’s HDCP, it won’t show a picture – hence the purple screen.

Simply reset the connection by unplugging both your television and NOW TV device from their wall sockets. Then pull out the HDMI cable (or Smart Stick), and reconnect.

Step 3: Check if the problem’s with your TV or the NOW TV device

The best way to do this, if you have another TV close by, is by connecting your NOW TV Box or Smart Stick to it.

If the picture’s showing, the fault is with your other TV’s HDCP software. And if there’s still no picture, your NOW TV device may be faulty. Check if you’re eligible for a replacement device.

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