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Work being done without being asked to

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By (user no longer on site) OP   
over a year ago

Its possibly a little bit petty however i took my desktop to a computer workshop place because they would have a look for me for free of charge and would tell me what was wrong with it and if it was worth repairing

Phoned up today (after 2 days) and they said they had fixed the problem and it will cost me £30. I never asked them to fix it, they just went ahead and did it.

Ok so i probs would have ended up asking them to fix it, cos selling a working desktop pc would get me more than a broken one id imagine but surely its not the point.

Naturally i will pay up as they have carried out the work and fixed it, just a tad miffed they didnt ask me first grrrrr

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By *evilwolfCouple
over a year ago

Leicestershire


"Its possibly a little bit petty however i took my desktop to a computer workshop place because they would have a look for me for free of charge and would tell me what was wrong with it and if it was worth repairing

Phoned up today (after 2 days) and they said they had fixed the problem and it will cost me £30. I never asked them to fix it, they just went ahead and did it.

Ok so i probs would have ended up asking them to fix it, cos selling a working desktop pc would get me more than a broken one id imagine but surely its not the point.

Naturally i will pay up as they have carried out the work and fixed it, just a tad miffed they didnt ask me first grrrrr"

That's quite a reasonable figure. I used to do similar repair work, and I found it easier to fix the fault, than put everything back together and then have to undo it all again to repair it.

If you just wanted a quote though, they shouldn't have fixed it, but rang you and got the go-ahead.

Wolf

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By (user no longer on site)
over a year ago

not sure. but seem to remember a case recently in our local paper where someone in the same situation got away with paying as they had not authorised the repair, it was on a car but maybe the same rule applies??

sure someone on here will jump on it if i'm wrong

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By *eppersCouple
over a year ago

telford

If memory serves its the same as taking your car to a garage, they can't charge you for work that has not been ok'd by you first , so would assume a computer shop is the same, offer to pay half.

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By (user no longer on site) OP   
over a year ago

Im not going to make a fuss as i would have asked for them to fix it anyways,, but its the principle xx

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By (user no longer on site)
over a year ago

You are under no legal obligation to pay. Any repairs, have to be authorized by yourself after you have been notified of the work and cost involved.

If you are happy however to pay on this occasion, ensure you obtain a full receipt for exact work carried out including any software changes.

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By *unky monkeyMan
over a year ago

in the night garden

30 snots plus all your porn and fab pics!

They got a great deal!

You are right though, they shouldn't have carried out the work without consulting you first no matter how small the fee was.

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By (user no longer on site)
over a year ago

I would have been well pissed off as well

In fact id refuse to pay

If you dont want to make a fuss i would at least say while you are handing the money over that you are extremely annoyed that they didnt ask your permission and thats not a good way to do business and that you may well report them to trading standards (see what happens when you say that ya have nowt ta lose) xx

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By (user no longer on site) OP   
over a year ago


"I would have been well pissed off as well

In fact id refuse to pay

If you dont want to make a fuss i would at least say while you are handing the money over that you are extremely annoyed that they didnt ask your permission and thats not a good way to do business and that you may well report them to trading standards (see what happens when you say that ya have nowt ta lose) xx"

I might just try that

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By *atisfy janeWoman
over a year ago

Torquay

Have to ask if you think these computer repair specialists could make a living just by diagnosing faults so that people can go elsewhere to have them repaired?

Maybe they should just do the job for love?....

The £30 probably just covered a couple of hours labour for them, if they had fitted parts to your computer then billed you for those as well you may have grounds to complain....

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo

But by the sounds of it Jane, that is exactly what they do and what the deal was.

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By (user no longer on site)
over a year ago


"Have to ask if you think these computer repair specialists could make a living just by diagnosing faults so that people can go elsewhere to have them repaired?

Maybe they should just do the job for love?....

The £30 probably just covered a couple of hours labour for them, if they had fitted parts to your computer then billed you for those as well you may have grounds to complain....

"

How is that the OP's problem? If they don't like their chosen profession, get a new one - many people are these days; myself included!

They shouldn't have carried out work (hardware additions or software tweaks) without express permission first

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By (user no longer on site)
over a year ago

yip agree with you there , if they said would look at it without doing the work then confirm with you that its ok to do the work then they shouldn't have done it .

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By *atisfy janeWoman
over a year ago

Torquay

If they had charged £30 just for looking only to tell the Op that it was not repairable I would understand....but having your computer repaired for £30 sounds like a good deal to me....but then again I think a working computer is worth far more than a moan based on a matter of principal.

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo

The deal was, they look at it for free to diagnose...they have welshed on the deal by charging her...no matter if it is a good price or not?

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By (user no longer on site)
over a year ago


"Have to ask if you think these computer repair specialists could make a living just by diagnosing faults so that people can go elsewhere to have them repaired?

Maybe they should just do the job for love?....

The £30 probably just covered a couple of hours labour for them, if they had fitted parts to your computer then billed you for those as well you may have grounds to complain....

"

It reads to me that they said they would look at it free of charge and then tell her if it was worth repairing

Any subsequent work should have been authorized

I give free quotes

I then dont go and fix something without permission xx

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By (user no longer on site)
over a year ago

They should of contacted you first or you had the right to refuse to pay.

When I had a CRS I would get the customers number so I could ring them and give a quote while it was open on my bench.

Tony

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By (user no longer on site) OP   
over a year ago

i wasnt sure if it was worth selling it as scrap or as a working unit.

reason i wanted them to look as it because they were going to advise me (maybe not even tell me the issue) if it was worth the expense. I cant afford to have it done, and now they went ahead and done the work im £30 down.

I probs would have had the work carried out when funds were less tight

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By (user no longer on site)
over a year ago

Depends if you ever want to use the shop in the future, really.

Personally, I don't see what the big deal is, perhaps if you need to get it repaired in future, a friendly chat before hand, making it clear you want a quotation first, before making Any decisions about repair work?

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By (user no longer on site)
over a year ago


"If they had charged £30 just for looking only to tell the Op that it was not repairable I would understand....but having your computer repaired for £30 sounds like a good deal to me....but then again I think a working computer is worth far more than a moan based on a matter of principal.

"

The thing is, that really isn't the point;

'i took my desktop to a computer workshop place because they would have a look for me for free of charge and would tell me what was wrong with it and if it was worth repairing'

There is a big difference between loking at it for free and charging £30 for work done; especially since the OP wasn't told what work needed to be done first; it could have been a simple fix that anyone could have done.

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By (user no longer on site) OP   
over a year ago


"Depends if you ever want to use the shop in the future, really.

Personally, I don't see what the big deal is, perhaps if you need to get it repaired in future, a friendly chat before hand, making it clear you want a quotation first, before making Any decisions about repair work?"

When i went in, the guy i spoke to even typed into the notes it was just to check it out, diagnose an issue and report back to me

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By *am sampsonMan
over a year ago

cwmbran


"Im not going to make a fuss as i would have asked for them to fix it anyways,, but its the principle xx"

most place would charge u £30 to look at it anyway - so yeh I would pay and not begrudge it

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By (user no longer on site)
over a year ago


"Depends if you ever want to use the shop in the future, really.

Personally, I don't see what the big deal is, perhaps if you need to get it repaired in future, a friendly chat before hand, making it clear you want a quotation first, before making Any decisions about repair work?

When i went in, the guy i spoke to even typed into the notes it was just to check it out, diagnose an issue and report back to me"

In which case you are under no obligation to pay.... as I said, do you need them again??

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By *atisfy janeWoman
over a year ago

Torquay


"Depends if you ever want to use the shop in the future, really.

Personally, I don't see what the big deal is, perhaps if you need to get it repaired in future, a friendly chat before hand, making it clear you want a quotation first, before making Any decisions about repair work?

When i went in, the guy i spoke to even typed into the notes it was just to check it out, diagnose an issue and report back to me"

If you feel so strongly about it then just don't pay on principal....

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo


"Depends if you ever want to use the shop in the future, really.

Personally, I don't see what the big deal is, perhaps if you need to get it repaired in future, a friendly chat before hand, making it clear you want a quotation first, before making Any decisions about repair work?

When i went in, the guy i spoke to even typed into the notes it was just to check it out, diagnose an issue and report back to me"

Have they said what repairs they have done to it?

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By (user no longer on site)
over a year ago


"Im not going to make a fuss as i would have asked for them to fix it anyways,, but its the principle xx

most place would charge u £30 to look at it anyway - so yeh I would pay and not begrudge it "

Mate if someone advertises we will look at it for free and give an assessment on it for free then im afraid i would begrudge paying for unauthorized work on it

If they had said they would charge £30 just to look at it then fine but they didnt say that

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By (user no longer on site)
over a year ago


"Personally, I don't see what the big deal is"

It's the principle of just fixing it that is bad and i'm quite sure against the law to repair anything without consent from the owner.

Tony

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By (user no longer on site) OP   
over a year ago


"Depends if you ever want to use the shop in the future, really.

Personally, I don't see what the big deal is, perhaps if you need to get it repaired in future, a friendly chat before hand, making it clear you want a quotation first, before making Any decisions about repair work?

When i went in, the guy i spoke to even typed into the notes it was just to check it out, diagnose an issue and report back to me

Have they said what repairs they have done to it?"

No, the charge was for labour of half an hour (£49.50 + VAT)

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo

In which case I would ask them exactly what they did and ask why they didn't call you first....as to me it sounds like they could well have charged you just to diagnose it...which wasn't what the deal was.

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By (user no longer on site)
over a year ago


"In which case I would ask them exactly what they did and ask why they didn't call you first....as to me it sounds like they could well have charged you just to diagnose it...which wasn't what the deal was."

+1

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By (user no longer on site)
over a year ago


"Have to ask if you think these computer repair specialists could make a living just by diagnosing faults so that people can go elsewhere to have them repaired?

Maybe they should just do the job for love?....

The £30 probably just covered a couple of hours labour for them, if they had fitted parts to your computer then billed you for those as well you may have grounds to complain....

It reads to me that they said they would look at it free of charge and then tell her if it was worth repairing

Any subsequent work should have been authorized

I give free quotes

I then dont go and fix something without permission xx"

same here ....i need them to say they want the work done first , if i go ahead and do it without their permision i dont get paid !

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By (user no longer on site)
over a year ago

honest dont look into it ... they may have though only 30 well do it... for them it maybe busy and just needeed to get on and had another 10 computeres to get done... they may have even fixed it and i.e. wasnt any hassle to them something simple and they thought well we should charge something.

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By (user no longer on site)
over a year ago

also remember the time it may take to find the problem may as well fic it...

this happens all the time im sure

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