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BT arghhhhh!!!

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By (user no longer on site) OP   
over a year ago

I want to smack my head repeatedly against a wall.. so frustrating

All i want is my f'in customer number so i can set up my account online and they can't give me it over the phone because i might be someone else yet they ask me my DOB, Address, Security Question & Phone numbers..

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By (user no longer on site)
over a year ago

Ring back in five minutes you may get somebody with a brain cell

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By *ushroom7Man
over a year ago

Bradford


"I want to smack my head repeatedly against a wall.. so frustrating

All i want is my f'in customer number so i can set up my account online and they can't give me it over the phone because i might be someone else yet they ask me my DOB, Address, Security Question & Phone numbers..

"

But surely you know your customer number already?

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By (user no longer on site) OP   
over a year ago


"Ring back in five minutes you may get somebody with a brain cell"

took me forever to dial a number that got me through to an actual person,, seams like every number i rang was an automated service that i needed to enter in my account number..

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By (user no longer on site) OP   
over a year ago


"

But surely you know your customer number already?"

funnily enough no i don't,, thats why i was phoning up.

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By *ushroom7Man
over a year ago

Bradford


"

But surely you know your customer number already?

funnily enough no i don't,, thats why i was phoning up."

did they not include it on prior correspondence, they did when i had to set mine up.

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By *lam rockerMan
over a year ago

Tain

if you have bt internet, you'll find it there - I had similar issues with them, and when I found the number, I left for sky instead.

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By (user no longer on site)
over a year ago

Just ring in the pretence of buying another service from them you'll soon get talking to a real person, then go from there saves all the automated crap

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By *uby In StockingsTV/TS
over a year ago

Cheadle

Count yourself lucky, they owe me £76 from a year ago and keep sending a cheque to my old address????

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By (user no longer on site)
over a year ago

THe problem with these supposedly 'helpful' help lines is that they are absolutely fucking useless and that's being kind to them. Press 1 for this, 2 for that, hold while we transfer you, now from the following options...

FUCK THAT SHIT!!

I've worked it out, and here's how you sideswipe all that nonsense.

DON'T FOOKIN PRESS ANYTHING...and eventually someone comes on the line and says, "Hello, how may I help you."

What a simple concept.

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By (user no longer on site) OP   
over a year ago


"

But surely you know your customer number already?

funnily enough no i don't,, thats why i was phoning up.

did they not include it on prior correspondence, they did when i had to set mine up."

Muppet here added it to the pile of 'stuff to be shredded'.. lesson learnt.

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By (user no longer on site) OP   
over a year ago


"if you have bt internet, you'll find it there - I had similar issues with them, and when I found the number, I left for sky instead."

I went to set up my billing online and couldn't complete the process without my account number. I dialed up to find out what it was and was told they can't give it out for security reasons and i would receive it on my next bill.

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By (user no longer on site) OP   
over a year ago


"THe problem with these supposedly 'helpful' help lines is that they are absolutely fucking useless and that's being kind to them. Press 1 for this, 2 for that, hold while we transfer you, now from the following options...

FUCK THAT SHIT!!

I've worked it out, and here's how you sideswipe all that nonsense.

DON'T FOOKIN PRESS ANYTHING...and eventually someone comes on the line and says, "Hello, how may I help you."

What a simple concept. "

I eventually spoke to someone when i dialed the number to cancel my services :D

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By *ushroom7Man
over a year ago

Bradford

How's the wall coping?

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By (user no longer on site) OP   
over a year ago


"

How's the wall coping?"

lol its still standing

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By *taffs_hotwifeCouple
over a year ago

Wolverhampton

dial 150 and follow instructions, you always get through to someone.

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By (user no longer on site)
over a year ago


"THe problem with these supposedly 'helpful' help lines is that they are absolutely fucking useless and that's being kind to them. Press 1 for this, 2 for that, hold while we transfer you, now from the following options...

FUCK THAT SHIT!!

I've worked it out, and here's how you sideswipe all that nonsense.

DON'T FOOKIN PRESS ANYTHING...and eventually someone comes on the line and says, "Hello, how may I help you."

What a simple concept.

I eventually spoke to someone when i dialed the number to cancel my services :D "

Funnay how THAT number is always manned eh?

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By *etillanteWoman
over a year ago

.


"THe problem with these supposedly 'helpful' help lines is that they are absolutely fucking useless and that's being kind to them. Press 1 for this, 2 for that, hold while we transfer you, now from the following options...

FUCK THAT SHIT!!

I've worked it out, and here's how you sideswipe all that nonsense.

DON'T FOOKIN PRESS ANYTHING...and eventually someone comes on the line and says, "Hello, how may I help you."

What a simple concept. "

Or press 0

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By *irtydanMan
over a year ago

Blackpool

helps if you can talk chinese as well

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By (user no longer on site)
over a year ago

a tip here for you all ... i may even put it on a thread... there is a website called "say no to 0870) google it and enter the company you want to speak to. it gives alternative numbers to call, some of which are direct to some peoples desk with no automated answering.

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By (user no longer on site)
over a year ago

it took me a age to set my online bt accound fkn frustrating

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By *ath-N-DelCouple
over a year ago

Glasgow area

You not got an old paper bill?

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By (user no longer on site) OP   
over a year ago


"You not got an old paper bill?"

nope shred everything

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By *atisfy janeWoman
over a year ago

Torquay

You can request that BT send your customer number to you in the post, all you need to do is answer their security questions.

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By (user no longer on site) OP   
over a year ago


"You can request that BT send your customer number to you in the post, all you need to do is answer their security questions."

just thought it was odd that i answered all there questions and they couldnt just tell me over the phone what it was.

especially since i was dialing BT from the phone number the account relates too.

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By *isscheekychopsWoman
over a year ago

The land of grey peas and bacon

Don't get me started with BT they tried to take back £93 which they had given to me in a refund. Then added it on to my next bill.. I wanted to punch someone in the head at that stage...

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By *ushroom7Man
over a year ago

Bradford

BT phone home...ring ring....i'm sorry, you have the wrong letter

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By *ittle_brat_evie!!Woman
over a year ago

evesham


"You can request that BT send your customer number to you in the post, all you need to do is answer their security questions.

just thought it was odd that i answered all there questions and they couldnt just tell me over the phone what it was.

especially since i was dialing BT from the phone number the account relates too. "

If I had all your security details and they told me your customer number over the phone, you'd be pissed huh

They send ot to your home address as another security measure.

Funny how call centres and their adherence to DPA are the bad ones

They can't win, cock suckers for sticking to the law and utter vintage when they don't and you end up the victim of fraud

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By (user no longer on site) OP   
over a year ago


"You can request that BT send your customer number to you in the post, all you need to do is answer their security questions.

just thought it was odd that i answered all there questions and they couldnt just tell me over the phone what it was.

especially since i was dialing BT from the phone number the account relates too.

If I had all your security details and they told me your customer number over the phone, you'd be pissed huh

They send ot to your home address as another security measure.

Funny how call centres and their adherence to DPA are the bad ones

They can't win, cock suckers for sticking to the law and utter vintage when they don't and you end up the victim of fraud "

I could phone up my gas/electricity supplier and they would give me my customer reference number. Id gone through all the security questions so they knew it was me..

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By *ittle_brat_evie!!Woman
over a year ago

evesham


"You can request that BT send your customer number to you in the post, all you need to do is answer their security questions.

just thought it was odd that i answered all there questions and they couldnt just tell me over the phone what it was.

especially since i was dialing BT from the phone number the account relates too.

If I had all your security details and they told me your customer number over the phone, you'd be pissed huh

They send ot to your home address as another security measure.

Funny how call centres and their adherence to DPA are the bad ones

They can't win, cock suckers for sticking to the law and utter vintage when they don't and you end up the victim of fraud

I could phone up my gas/electricity supplier and they would give me my customer reference number. Id gone through all the security questions so they knew it was me.. "

Stop paying your bill, then you will get a nice letter with your customer number on, problem solved AND you won't have to speak to any nasty customer centre people

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By *ittle_brat_evie!!Woman
over a year ago

evesham


"You can request that BT send your customer number to you in the post, all you need to do is answer their security questions.

just thought it was odd that i answered all there questions and they couldnt just tell me over the phone what it was.

especially since i was dialing BT from the phone number the account relates too.

If I had all your security details and they told me your customer number over the phone, you'd be pissed huh

They send ot to your home address as another security measure.

Funny how call centres and their adherence to DPA are the bad ones

They can't win, cock suckers for sticking to the law and utter vintage when they don't and you end up the victim of fraud "

Vintage = cunts by the way

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By *etillanteWoman
over a year ago

.

Security measures are there for a reason.

Personally I would rather wait a few more days to have the number sent out by post than having information given out over the phone

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By *iewMan
Forum Mod
over a year ago

Angus & Findhorn

Customer verification is a pain but 20 years in contact centres, I have yet to speak to a customer who is prepared to waive the process providing they carry the accountability for the potential fraud loss.

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By *ittle_brat_evie!!Woman
over a year ago

evesham


"Customer verification is a pain but 20 years in contact centres, I have yet to speak to a customer who is prepared to waive the process providing they carry the accountability for the potential fraud loss."

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