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competency based questions

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By (user no longer on site) OP   
over a year ago

Hi

I have 3 this week and wandering if there's any advice about how to answer them. Always get a bit flustered by them for some reason

thanks

x

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By (user no longer on site)
over a year ago

Context?

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By (user no longer on site) OP   
over a year ago

admin and call centre

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By *he riverdeep69Couple
over a year ago

North west ish


"admin and call centre"

There are certain questions that come up at most interviews -

Tell me about when you delivered excellent customer service.

Explain what you did when things didnt go according to plan.

How does good communication skills look like to you?

How do you work in a team?

Think of good answers for these as your back up plan. If you need to think about an answer take the opportunity to have a sip of water.

Relax and enjoy the experience. Always think about a good question to ask them at the end - career progression/development.

Good luck

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By *elma and ShaggyCouple
over a year ago

Bedworth

Is now the right time to admit that when I’ve previously had competency based interviews I’ve often lied?

They are looking for you to give examples which fit a certain criteria and tick certain boxes. If you can think of a scenario, are able to give all the details and embellishments that they are looking for then all is good. It doesn’t HAVE to be true! They don’t check. It’s all about being convincing and showing them that you understand what they are looking and that you meet that.

I have used some examples which have really happened in my life, some which friends/family have talked about and also some completely made up. I have never failed to be offered a job following a competency based interview.

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By *ittle_brat_evie!!Woman
over a year ago

evesham

S

T

A

R

Situation - what was the required outcome?

Task - what were your specific duties either as part of a team or on your own.

Action - how did you carry out those duties.

Result - did you achieve the desired outcome? If not, why not and we're lessons learnt?

Dibt be afraid to talj about what you did. Stead clear of talking about what the team did etc. The team aren't the ones being interviewed.

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By (user no longer on site) OP   
over a year ago


"Is now the right time to admit that when I’ve previously had competency based interviews I’ve often lied?

They are looking for you to give examples which fit a certain criteria and tick certain boxes. If you can think of a scenario, are able to give all the details and embellishments that they are looking for then all is good. It doesn’t HAVE to be true! They don’t check. It’s all about being convincing and showing them that you understand what they are looking and that you meet that.

I have used some examples which have really happened in my life, some which friends/family have talked about and also some completely made up. I have never failed to be offered a job following a competency based interview."

I said about a situation on my last interview but because I Said it so smoothly it sounded like it happens all the time. Thanks for info though guys

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By (user no longer on site) OP   
over a year ago

Thank you for all the advice got the job whoop

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By (user no longer on site)
over a year ago


"Thank you for all the advice got the job whoop"

Congratulations

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By *carlettxWoman
over a year ago

Essex


"S

T

A

R

Situation - what was the required outcome?

Task - what were your specific duties either as part of a team or on your own.

Action - how did you carry out those duties.

Result - did you achieve the desired outcome? If not, why not and we're lessons learnt?

Dibt be afraid to talj about what you did. Stead clear of talking about what the team did etc. The team aren't the ones being interviewed. "

I was just about to give this answer

When I interview for any staff I always used competency based questions

OP don’t stress because personalities shine through too often without you realising

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By (user no longer on site) OP   
over a year ago


"S

T

A

R

Situation - what was the required outcome?

Task - what were your specific duties either as part of a team or on your own.

Action - how did you carry out those duties.

Result - did you achieve the desired outcome? If not, why not and we're lessons learnt?

Dibt be afraid to talj about what you did. Stead clear of talking about what the team did etc. The team aren't the ones being interviewed.

I was just about to give this answer

When I interview for any staff I always used competency based questions

OP don’t stress because personalities shine through too often without you realising "

thank you for help i got the job

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By *ittle_brat_evie!!Woman
over a year ago

evesham


"S

T

A

R

Situation - what was the required outcome?

Task - what were your specific duties either as part of a team or on your own.

Action - how did you carry out those duties.

Result - did you achieve the desired outcome? If not, why not and we're lessons learnt?

Dibt be afraid to talj about what you did. Stead clear of talking about what the team did etc. The team aren't the ones being interviewed.

I was just about to give this answer

When I interview for any staff I always used competency based questions

OP don’t stress because personalities shine through too often without you realising

thank you for help i got the job "

Congratulations x

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By *he riverdeep69Couple
over a year ago

North west ish


"S

T

A

R

Situation - what was the required outcome?

Task - what were your specific duties either as part of a team or on your own.

Action - how did you carry out those duties.

Result - did you achieve the desired outcome? If not, why not and we're lessons learnt?

Dibt be afraid to talj about what you did. Stead clear of talking about what the team did etc. The team aren't the ones being interviewed.

I was just about to give this answer

When I interview for any staff I always used competency based questions

OP don’t stress because personalities shine through too often without you realising

thank you for help i got the job "

Congratulations

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By *carlettxWoman
over a year ago

Essex


"S

T

A

R

Situation - what was the required outcome?

Task - what were your specific duties either as part of a team or on your own.

Action - how did you carry out those duties.

Result - did you achieve the desired outcome? If not, why not and we're lessons learnt?

Dibt be afraid to talj about what you did. Stead clear of talking about what the team did etc. The team aren't the ones being interviewed.

I was just about to give this answer

When I interview for any staff I always used competency based questions

OP don’t stress because personalities shine through too often without you realising

thank you for help i got the job "

Well done you

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