FabSwingers.com forum: I "can only" apologise...

By (user no longer on site) OP
over a year ago

That phrase. Be it on the phone to a call centre or by a staff member face to face instantly means their day just became the worst they'll have that month!

Are they really that thick they don't comprehend the meaning of what they just said? Claiming the ability to do something and actually doing it are completely different things.

They haven't apologised, they've told me they "can" but they haven't actually done it. Add to that it's the "only" thing the "can" do. Why the F#@K are they wasting my time if that's "the only thing they can do" and they can't even have the respect to do it?!

Rant over. Hope you're all having am amazing Friday Eve

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By *elma and ShaggyCouple
over a year ago

Bedworth

You’ve never worked in a call centre have you.

The staff have no choice than to sit there and listen to customers verbally abusing them, often insulting them, calling them liars etc. When at the end of the day, the issue really isn’t their fault, there is nothing they can do or say to make you happy and literally, all they can do is apologise. But no, that’s not good enough. What follows is often more abuse directed at someone who is only doing their job and trying to help.

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By *ottie_84Woman
over a year ago

Nottingham

I’ve worked in call centres and we literally have to grit our teeth and be polite or face the sack

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By (user no longer on site)
over a year ago

I wouldn’t want their job.

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By *iffaWoman
over a year ago

wherever

People are so brave over the phone know they can say what they want and the person at the other end has to take it or risk there job

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By *tarbeckCouple
over a year ago

york

"People are so brave over the phone know they can say what they want and the person at the other end has to take it or risk there job"

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By *ranny-CrumpetWoman
over a year ago

The Town by The Cross

"That phrase. Be it on the phone to a call centre or by a staff member face to face instantly means their day just became the worst they'll have that month!

Are they really that thick they don't comprehend the meaning of what they just said? Claiming the ability to do something and actually doing it are completely different things.

Rant over. Hope you're all having am amazing Friday Eve

I can only apologise that you've had to suffer this.

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By (user no longer on site)
over a year ago

"You’ve never worked in a call centre have you.

^ this!

It’s rarely the person you’re ranting at that is the one at fault, and they are offering an apology on behalf of the company of organisation that may have created your issue.

Of course, they should then try and help resolve the issue. If the issue warrants being resolved of course (many customer complaints are wholly unreasonable - but those that aren’t should absolutely be properly addressed!)

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By (user no longer on site)
over a year ago

"That phrase. Be it on the phone to a call centre or by a staff member face to face instantly means their day just became the worst they'll have that month!

Are they really that thick they don't comprehend the meaning of what they just said? Claiming the ability to do something and actually doing it are completely different things.

Rant over. Hope you're all having am amazing Friday Eve

I can only apologise that you've had to suffer this."

Damn you granny you beat me to it

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By *horecruxCouple
over a year ago

SE4

It's nice knowing I'm not the only one having issues with automated services

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By *elma and ShaggyCouple
over a year ago

Bedworth

"I wouldn’t want their job. "

It’s not so bad all the time. Sometimes you get to speak to some really lovely people, it’s these ones that make the job bearable and make it worth enduring the shit.

Just this morning I was able to help a lovely lady who’s bridal headpiece was stuck in customs awaiting clearance and she gets married on Monday. Her kindness and lovely manner on the phone made up for all the shouting, abusive dickheads I had to deal with too

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By *attoodGent90Man
over a year ago

Cambs

I spent nearly 6 years in call centre for Swedish furniture and you would believe the amount of complete and utter morons I saw in that time, if like to think I was one of the good, non robotic oncmes with half a braincell haha

I know the pain or talking to them but luckily I could have physically slapped for for hundreds of people haha

Never again though lol

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By *eep.Man
over a year ago

Just a background character

Rant over. Hope you're all having am amazing Friday Eve

It's Thursday.

You're welcome

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By (user no longer on site)
over a year ago

Rant over. Hope you're all having am amazing Friday Eve

It's Thursday.

You're welcome

Thursday is known as Friday Eve.

You're welcome too.

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By *iffaWoman
over a year ago

wherever

I worked in a center dealing with Irish English and USA clients No offense but the English clients were the rudest.

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By *ottie_84Woman
over a year ago

Nottingham

"I wouldn’t want their job.

It’s not so bad all the time. Sometimes you get to speak to some really lovely people, it’s these ones that make the job bearable and make it worth enduring the shit.

The nice customers always make up for the worst customers even if you had all day of being verbally abused that one person made it better

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo

Some people who work in call centres havn't a clue what they are doing , don't listen or are reading from a script so can't answer your questions anyway

It isn't all roses for the caller at times either

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo

I can only apologise that you've had to suffer this."

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By (user no longer on site)
over a year ago

"Some people who work in call centres havn't a clue what they are doing , don't listen or are reading from a script so can't answer your questions anyway

It isn't all roses for the caller at times either"

That can be true too!

“Is there anything else I can help you with today?”

Erm, you haven’t helped me at all with what I actually called you about!

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By (user no longer on site)
over a year ago

"That phrase. Be it on the phone to a call centre or by a staff member face to face instantly means their day just became the worst they'll have that month!

Are they really that thick they don't comprehend the meaning of what they just said? Claiming the ability to do something and actually doing it are completely different things.

Rant over. Hope you're all having am amazing Friday Eve

"
It's Thursday if you can't even get the day right or the time of it right don't expect me to sympathise with your rant

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo

"Some people who work in call centres havn't a clue what they are doing , don't listen or are reading from a script so can't answer your questions anyway

It isn't all roses for the caller at times either

That can be true too!

“Is there anything else I can help you with today?”

Erm, you haven’t helped me at all with what I actually called you about! "

Or you explain what you are calling for then they answer something totally different...it seems at times like a game of answer the last question

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By (user no longer on site)
over a year ago

"That phrase. Be it on the phone to a call centre or by a staff member face to face instantly means their day just became the worst they'll have that month!

Are they really that thick they don't comprehend the meaning of what they just said? Claiming the ability to do something and actually doing it are completely different things.

Rant over. Hope you're all having am amazing Friday Eve

I can only apologise, but my penis does not fit within my trousers

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By *elma and ShaggyCouple
over a year ago

Bedworth

"Some people who work in call centres havn't a clue what they are doing , don't listen or are reading from a script so can't answer your questions anyway

It isn't all roses for the caller at times either

That can be true too!

“Is there anything else I can help you with today?”

Erm, you haven’t helped me at all with what I actually called you about! "

Our work are planning on bring in a mystery customer and we will have certain phrases that we will have to say to get scored on, this being one of them. As a customer I hate it when the call handler says it to me, I really can’t picture myself saying it. I suspect that I will bhave failing every mystery customer call I get for this

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo

Rant over. Hope you're all having am amazing Friday Eve

It's Thursday if you can't even get the day right or the time of it right don't expect me to sympathise with your rant "

Psst, he said Friday eve

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By (user no longer on site)
over a year ago

Rant over. Hope you're all having am amazing Friday Eve

It's Thursday if you can't even get the day right or the time of it right don't expect me to sympathise with your rant

Psst, he said Friday eve"
I know that's what my tongue in cheek reply rant referred to

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By *he riverdeep69Couple
over a year ago

North west ish

Rant over. Hope you're all having am amazing Friday Eve

It's Thursday.

You're welcome

Thursday is known as Friday Eve.

You're welcome too."

Since when? So is Wednesday Thurs eve? When did days of the week become so complicated. Jeez I don't know what day is rant day now!

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By (user no longer on site)
over a year ago

People are supremely brave on the end of the telephone or keyboard when dealing with someone they wouldn't say boo to otherwise.

I feel for the poor person on the end of the phone.

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By *ranny-CrumpetWoman
over a year ago

The Town by The Cross

"That phrase. Be it on the phone to a call centre or by a staff member face to face instantly means their day just became the worst they'll have that month!

Are they really that thick they don't comprehend the meaning of what they just said? Claiming the ability to do something and actually doing it are completely different things.

Rant over. Hope you're all having am amazing Friday Eve

I can only apologise that you've had to suffer this.

Damn you granny you beat me to it

Well I can only apologise to you obvs.....

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By *ophieslutTV/TS
over a year ago

Central

There are some awful scum who treat service sector staff inappropriately that they ought to get charges increased at least.

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By (user no longer on site) OP
over a year ago

I think you have all totally missed what I'm ranting about.

The phrase "I can only apologise". The person is telling me they can apologise, they have the ability to apologise, but they have not actually apologised.

If they were to say "I apologise". That is TOTALLY different. They have actually apologised!

There is a difference between saying you can do something and actually doing it.

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By *ottie_84Woman
over a year ago

Nottingham

"I think you have all totally missed what I'm ranting about.

The phrase "I can only apologise". The person is telling me they can apologise, they have the ability to apologise, but they have not actually apologised.

If they were to say "I apologise". That is TOTALLY different. They have actually apologised!

There is a difference between saying you can do something and actually doing it."

Because you’re not allowed to say anything else and how do you know they didn’t do anything? Can you see through a phone and see what they’re doing on their computers?

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By (user no longer on site)
over a year ago

Who cares

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By *iamondsmiles.Woman
over a year ago

little house on the praire

Id hate there job. I know people with the patience of a saint lose their rag with them. Its the companies fault for providing such a shit service

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By *iamondsmiles.Woman
over a year ago

little house on the praire

Plusnet are absutluy brilliant. They talk me through every single thing they are doing.

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By (user no longer on site)
over a year ago

"I think you have all totally missed what I'm ranting about.

The phrase "I can only apologise". The person is telling me they can apologise, they have the ability to apologise, but they have not actually apologised.

If they were to say "I apologise". That is TOTALLY different. They have actually apologised!

There is a difference between saying you can do something and actually doing it."

If you take the words absolutely literally rather than the *intent* then of course I can see where you’re coming from

It’s the same if someone says “I would like to apologise to you” - most (or many at least?) rational thinking people would take this an actual apology, but in its *literal* sense they are simply saying that would LIKE to, not that they are!

I am, of course, assuming your rant is tongue in cheek (but you never can tell tone of voice or body language from the written word can you?

)

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By (user no longer on site)
over a year ago

Rant over. Hope you're all having am amazing Friday Eve

It's Thursday.

You're welcome

Thursday is known as Friday Eve.

You're welcome too.

Since when? So is Wednesday Thurs eve? When did days of the week become so complicated. Jeez I don't know what day is rant day now!"

I thought christmas and new year were the only days allowed an eve

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By *owdyboy 890Man
over a year ago

Country West

Some people just ring up on purpose and abuse the other person on the other end...I had a cousin in one and he left after a few weeks it was so bad x..

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By (user no longer on site)
over a year ago

"Some people who work in call centres havn't a clue what they are doing , don't listen or are reading from a script so can't answer your questions anyway

It isn't all roses for the caller at times either

That can be true too!

“Is there anything else I can help you with today?”

Erm, you haven’t helped me at all with what I actually called you about! "

Unfortunately that is something that we have to ask in call centres and I don’t know about anyone else but I hate asking it

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By *innie The MinxWoman
over a year ago

Under the Duvet

"I think you have all totally missed what I'm ranting about.

The phrase "I can only apologise". The person is telling me they can apologise, they have the ability to apologise, but they have not actually apologised.

If they were to say "I apologise". That is TOTALLY different. They have actually apologised!

There is a difference between saying you can do something and actually doing it."

Disagree with your interpretation.

Call centre staff are generally the buffer between the public and the company/service you are ringing.

If they had the power/autonomy to solve your query they would.No one wants an ear full of abuse from some ranting loon.

Saying "I can only apologise"means that apologising is the only thing in their power to do. They probably don't have the autonomy to do anything else.

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo

"I think you have all totally missed what I'm ranting about.

The phrase "I can only apologise". The person is telling me they can apologise, they have the ability to apologise, but they have not actually apologised.

If they were to say "I apologise". That is TOTALLY different. They have actually apologised!

There is a difference between saying you can do something and actually doing it."

But they are, they are saying sadly I can't do anything other than apologise

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By (user no longer on site)
over a year ago

Some people in call centres deserve being ranted at as I had to phone 1 today about a bill and I was spoken to like a piece of crap by the "lady" on the other end.

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By (user no longer on site)
over a year ago

"I think you have all totally missed what I'm ranting about.

The phrase "I can only apologise". The person is telling me they can apologise, they have the ability to apologise, but they have not actually apologised.

If they were to say "I apologise". That is TOTALLY different. They have actually apologised!

There is a difference between saying you can do something and actually doing it.

Disagree with your interpretation.

Call centre staff are generally the buffer between the public and the company/service you are ringing.

If they had the power/autonomy to solve your query they would.No one wants an ear full of abuse from some ranting loon.

Saying "I can only apologise"means that apologising is the only thing in their power to do. They probably don't have the autonomy to do anything else.

That's a good point.

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By (user no longer on site)
over a year ago

"People are so brave over the phone know they can say what they want and the person at the other end has to take it or risk there job"

I'd happily tell them to their face!!

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By (user no longer on site)
over a year ago

"Some people who work in call centres havn't a clue what they are doing , don't listen or are reading from a script so can't answer your questions anyway

It isn't all roses for the caller at times either"

Or have a basic knowledge of English!!

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