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"Are they the only client or is it a multi campaign site with other clients... is there less complex campaigns that require less transactional activity. Did they run a graduation bay that breaks down the productivity measures as your go through a learning curve for say the first two months. Most do this now, you remain in your training group whilst you start taking live calls so that there is peer to peer encouragement. Did they offer additional coaching. Were you employed via an agency or direct onto their headcount, if agency.. do they have other clients they serve that they can place you to. Sorry to hear your news, chin up and hope they are able to place you on another activity" Just to answer your questions; the company has a multi client portfolio, but all other clients are fully covered at present. However, two have had contracts extended by a couple of years each, and it is on either of those that I've been recommended for joining in 3-4 wks. They did not run what you termed as a graduation bay, nor was our new group placed together - we were all on differing shifts, and allocated desks within existing personnel. They had started extra coaching for me, and were prepared to continue doing so, but the finicky client, who on test monitoring my calls, only "saw" the 20% I was failing on and not the bigger 80% I was doing well in. They _iewed me as not going to make the grade and requested my removal; simple as that. Crazy thing is that the Client's Head Office telesales agents get 6 weeks training before going "live" on calls; we got 6 days, with a further 6 weeks to settle in! I was employed direct. I will put it down to experience and _iew it constructively; at least I learnt some more skills, and for a change, I appreciated the feedback and rating of what skills I displayed, which they were more than happy with. | |||
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"dont give up mate, us brits have too stick together, if blair n brown and now slimy dave put a stop on us being the dumping ground ov europe and the commonwealth we,d all be ok, im a welder and working on site in manchester, spanish main buillder sub out too german firms employing poles hungarians and czech! Dont see these countries in afghan? what a european union! Keep ur head up mate " Erm, yeah. | |||
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"Statistic-based decisions are a fact of life these days " Sadly true. along with automated recruitment processes which look for the 'buzzwords' on a CV rather than the person behind it. I personally feel the "Michael Douglas in Falling Down" solution is the future. N.B - May harm future employment prospects. | |||
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