FabSwingers.com forum: Payments from overseas..

By (user no longer on site) OP
over a year ago

So my fitbit died,, but i emailed them to see if it was fixable..

got a reply saying cut it up, take a pic, email a whole load of banking details, IBAN, BIC code too, how much i paid for it etc and will get a full refund.

Too good to be true or they gonna wipe my bank account.. feeling nervous

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By (user no longer on site)
over a year ago

Sounds like a scam, I'd have thought they'd take the item back first and confirm it's beyond repair before doing a refund.

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By (user no longer on site) OP
over a year ago

"Sounds like a scam, I'd have thought they'd take the item back first and confirm it's beyond repair before doing a refund."

Generally, we ask for devices to be returned to our offices in the United States. As you are outside of the United States, we will instead require a proof of destruction. We kindly ask that you do the following:

-Cut the tracker's band at both sides

-Cut the charging cable

-Write your case number on a note

-In a photo, include the destroyed band, cable, and case number note

-Respond to this email with the proof of destruction

At this time, we can provide our international customers refunds via a wire transfer. Please provide us with the following information:

- Your Name on Account:

- Your Address:

- Amount paid for Fitbit device:

- Your Bank Name:

- Bank City and State:

- Bank Country:

- International Bank Account Number (IBAN):

- Account number:

- ABA or SWIFT code:

- Sort code:

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By *oncupiscentTonyMan
over a year ago

Kent

Unless you paid with a cheque don't they already have your payment details from when you purchased the device?

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By (user no longer on site) OP
over a year ago

"Unless you paid with a cheque don't they already have your payment details from when you purchased the device?"

Didnt actually buy it from Fitbit... i bought it through 'Very'

I just explained what happened with the device and they then sent an email stating the above

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By (user no longer on site)
over a year ago

"Sounds like a scam, I'd have thought they'd take the item back first and confirm it's beyond repair before doing a refund.

-Cut the tracker's band at both sides

-Cut the charging cable

-Write your case number on a note

-In a photo, include the destroyed band, cable, and case number note

-Respond to this email with the proof of destruction

At this time, we can provide our international customers refunds via a wire transfer. Please provide us with the following information:

- Your Name on Account:

- Your Address:

- Amount paid for Fitbit device:

- Your Bank Name:

- Bank City and State:

- Bank Country:

- International Bank Account Number (IBAN):

- Account number:

- ABA or SWIFT code:

- Sort code:"

Nowhere in there do they ask for proof of purchase though?

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By *agneto.Man
over a year ago

Bham

Maybe ask them to send a check?

(Yes I realise I spelt check the American way in light of that other thread!)

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By *oncupiscentTonyMan
over a year ago

Kent

"Unless you paid with a cheque don't they already have your payment details from when you purchased the device?

Didnt actually buy it from Fitbit... i bought it through 'Very'

I just explained what happened with the device and they then sent an email stating the above"

I don't know what a 'Very' is but an iban costs anywhere between £20 and £40 s I can't understand why they wouldn't just return the payment via the card you used to purchase it with, or like above a cheque.

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By (user no longer on site) OP
over a year ago

so hoax then? x

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By *adyinred696969Couple
over a year ago

Brecon

You bought it from Very, so your contract is with them, they should repair/replace and then sort out the rest with whoever made it.

Look up the Consumer Rights Act 2015, and quote it to them (Very).

They are trying it on, hoping you will just go away, once they know you know your rights, they (hopefully) will play ball. x

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By (user no longer on site)
over a year ago

"so hoax then? x "

Certainly doesn't appear genuine from the evidence. I'd be very wary of sending all that detail out when online retailers can refund electronically.

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By *innamon!Woman
over a year ago

no matter

"So my fitbit died,, but i emailed them to see if it was fixable..

got a reply saying cut it up, take a pic, email a whole load of banking details, IBAN, BIC code too, how much i paid for it etc and will get a full refund.

Too good to be true or they gonna wipe my bank account.. feeling nervous

I explained in a previous thread exactly what i did. Take pictures send receipt go reply in 24 hours with a choice of 50% off any or a replacement

fitbit-support@fitbit.com

try contacting this email. sounds dodgy to me . They didnt ask me to return nor cut up my broken one.

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By (user no longer on site)
over a year ago

They certainly don't need to know anything other than sort code and account number (and/or international bank account number). Sounds dodgy to me.

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By (user no longer on site) OP
over a year ago

"You bought it from Very, so your contract is with them, they should repair/replace and then sort out the rest with whoever made it.

Look up the Consumer Rights Act 2015, and quote it to them (Very).

They are trying it on, hoping you will just go away, once they know you know your rights, they (hopefully) will play ball. x

see i went direct to the FitBit community support page, couldnt find the answer on their so went through their 'contact us' links

sent them a message explaining and then got that email back.

No mention of where i got it from at all, just explained it wasnt working.

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By (user no longer on site)
over a year ago

id get in touch with very first

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By (user no longer on site) OP
over a year ago

"So my fitbit died,, but i emailed them to see if it was fixable..

got a reply saying cut it up, take a pic, email a whole load of banking details, IBAN, BIC code too, how much i paid for it etc and will get a full refund.

Too good to be true or they gonna wipe my bank account.. feeling nervous

I explained in a previous thread exactly what i did. Take pictures send receipt go reply in 24 hours with a choice of 50% off any or a replacement

fitbit-support@fitbit.com

try contacting this email. sounds dodgy to me . They didnt ask me to return nor cut up my broken one. "

Yeah it is that email im using and they've replied to me through.

Guess im just super cautious/nervous

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By *icked_tongueMan
over a year ago

Bolton

"You bought it from Very, so your contract is with them, they should repair/replace and then sort out the rest with whoever made it.

Look up the Consumer Rights Act 2015, and quote it to them (Very).

They are trying it on, hoping you will just go away, once they know you know your rights, they (hopefully) will play ball. x

Agreed x

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By *innamon!Woman
over a year ago

no matter

"So my fitbit died,, but i emailed them to see if it was fixable..

got a reply saying cut it up, take a pic, email a whole load of banking details, IBAN, BIC code too, how much i paid for it etc and will get a full refund.

Too good to be true or they gonna wipe my bank account.. feeling nervous

I explained in a previous thread exactly what i did. Take pictures send receipt go reply in 24 hours with a choice of 50% off any or a replacement

fitbit-support@fitbit.com

try contacting this email. sounds dodgy to me . They didnt ask me to return nor cut up my broken one.

Yeah it is that email im using and they've replied to me through.

Guess im just super cautious/nervous "

Dont give out any banking details at all . Just need a receipt to show them .

I got my new one within a week (no charger just the watch.) was bought by my daughter through amazon

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By (user no longer on site) OP
over a year ago

"You bought it from Very, so your contract is with them, they should repair/replace and then sort out the rest with whoever made it.

Look up the Consumer Rights Act 2015, and quote it to them (Very).

They are trying it on, hoping you will just go away, once they know you know your rights, they (hopefully) will play ball. x

Agreed x"

its about 18month old in fairness, i doubt id have been covered by any warrenty.

just wondered if there was like a reset trick i could have done to turn it on again

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By *adyinred696969Couple
over a year ago

Brecon

"You bought it from Very, so your contract is with them, they should repair/replace and then sort out the rest with whoever made it.

Look up the Consumer Rights Act 2015, and quote it to them (Very).

They are trying it on, hoping you will just go away, once they know you know your rights, they (hopefully) will play ball. x

see i went direct to the FitBit community support page, couldnt find the answer on their so went through their 'contact us' links

sent them a message explaining and then got that email back.

No mention of where i got it from at all, just explained it wasnt working."

Ok.

So, contact Very.

If they give you any crap, then do as I posted.

Hope you get it sorted. x

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By *ptimusDMan
over a year ago

Birmingham

It's an odd one but the only thing anyone can do with your sort code, account number or Iban No. is to put money into your account.

Nobody can take money out of your account with those.

So if this is a scam, they're not very good scammers

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By *innamon!Woman
over a year ago

no matter

"You bought it from Very, so your contract is with them, they should repair/replace and then sort out the rest with whoever made it.

Look up the Consumer Rights Act 2015, and quote it to them (Very).

They are trying it on, hoping you will just go away, once they know you know your rights, they (hopefully) will play ball. x

Agreed x

its about 18month old in fairness, i doubt id have been covered by any warrenty.

just wondered if there was like a reset trick i could have done to turn it on again "

I hadnt realised it was past its warranty Probably now they wont do anything. Mine was 10 months so still inside.

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By (user no longer on site)
over a year ago

"It's an odd one but the only thing anyone can do with your sort code, account number or Iban No. is to put money into your account.

Nobody can take money out of your account with those.

So if this is a scam, they're not very good scammers

True but they can clone a card with all the correct details then apply for more cards loans etc.. Be careful who you send your details too. If you bought it from a UK shop only deal with UK suppliers because then your protected by UK law

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By *unandbuckCouple
over a year ago

Sheffield

Was the email actually from fitbit themselves?

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By *ptimusDMan
over a year ago

Birmingham

"It's an odd one but the only thing anyone can do with your sort code, account number or Iban No. is to put money into your account.

Nobody can take money out of your account with those.

So if this is a scam, they're not very good scammers

They can't clone your bank card with your sort code and account number. They'd need the 16 digit number of your card for that.., which you shouldn't give out to any source you don't trust.

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By (user no longer on site)
over a year ago

Try tweeting them on twitter to say it's broken. If you tweet their official page they'll dm you and resolve the issue. Twitter is my go to when I have product issues

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By (user no longer on site)
over a year ago

"Sounds like a scam, "

No sending those details like IBAN/BIC etc is pretty standard when dealing with America (assuming it is america).

I deal with America a lot, and it's pretty standard, you'll probably have to digitally sign a document aswell, pretty normal for over there.

I would be totally comfortable doing it if it was America because I know how they roll over there, not so sure anywhere else, like China..etc..etc..

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By *lacksausageMan
over a year ago

Birmingham Airport

Well, at least nobody's uncle died and nobody inherited a huge gold bar or sum of money that required an overseas account.

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By (user no longer on site) OP
over a year ago

"Sounds like a scam,

No sending those details like IBAN/BIC etc is pretty standard when dealing with America (assuming it is america).

I deal with America a lot, and it's pretty standard, you'll probably have to digitally sign a document aswell, pretty normal for over there.

I would be totally comfortable doing it if it was America because I know how they roll over there, not so sure anywhere else, like China..etc..etc.."

yeah it was America x

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By *rjpinkMan
over a year ago

winterfell

Just send a message to their twitter. Ive had 3 replacements and theyve never ssked for bank details. Once they asked for a copy of invoice when i bought it. Fitbit have 2 year warranty in uk

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