FabSwingers.com forum: too nice to say anything

By (user no longer on site) OP
over a year ago

My grandma went to get her haircut at a salon she has been using for years now and also had her highlights put back in, much to her dissapointment the stylist/colourist who does her hair has left the salon and someone else did it for her. She explained to the best of her ability what she normally has (also this salon writes up individual cards with colours used etc on it)

The end result was nothing like she had asked for and her fringe looks like something jessie J would have not a 70yr old woman :/ My grandma then paid £85 and left thinking it might look better in the morning or after she's washed the various hair products out.

This morning she called me in tears she hates it so much and wont leave the house. Have you ever been in that situation where your too nice to say something?

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By (user no longer on site)
over a year ago

Oh that takes me back!

I used to go to a salon called Splinters in Mayfair, and used to leave it feeling like a film star - worth every single penny: about a week's wages back in the day. Any how, black hair salons started sprouting up all over the place and there was one near where I lived in Clapham where I went to.

The stylist coloured and cut my hair but when he'd finished it looked awful. He was so pleased with the result I didn't have the heart to tell him I didn't like it. I came out of the salon into Woolworths and bought a wooly hat.

When I got home I washed my hair and restyled it myself.

I wouldn't stand for that now!

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By (user no longer on site) OP
over a year ago

I know she left without complaining and was probably all smiles at the time, but im really tempted to call the salon and tell them that she isnt happy. £85 is a lot of money to spend on a treatment that you should feel satisfied with and its made her want to hide away

Is it just money lost? Obviously the stylist has spent money on the colour and time creating the haircut, but i think i should at least let them know how she truly feels. My grandma certainly wont do it as she is a proud lady and hates to kick up fuss (pretty much like me actually) but i really want to let them know..

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By (user no longer on site) OP
over a year ago

"Oh that takes me back!

When I got home I washed my hair and restyled it myself.

I wouldn't stand for that now!

see thats it Sassy, im not sure if the lady who cut her hair was new to the industry or just new to the salon, but she was ever so thrilled with it. Even if she was just new to the salon surely a complaint would still be a confidence knock.. my grandmother would hate for me to do that, but i feel so strongly that she has wasted £85

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By (user no longer on site)
over a year ago

I'm a fuss-kicker. I went with my mum to buy a laptop for her and at the checkout she started getting the usual hard sell about insurance. I told the girl I know she's told to push it but to just get on with ringing up the laptop. She had the bloody nerve to start lecturing me about insurance and risk. So I lectured her about customer service and how many other laptop sellers there are in the market and said either she rings up the laptop without another word or I tell her supervisor to watch us go elsewhere.

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By *irtyGirlWoman
over a year ago

Edinburgh

"I'm a fuss-kicker. I went with my mum to buy a laptop for her and at the checkout she started getting the usual hard sell about insurance. I told the girl I know she's told to push it but to just get on with ringing up the laptop. She had the bloody nerve to start lecturing me about insurance and risk. So I lectured her about customer service and how many other laptop sellers there are in the market and said either she rings up the laptop without another word or I tell her supervisor to watch us go elsewhere."

Oooooh I think I'd like to go shopping with you!

Cute... phone them up. Your grannie should go back and get her hair fixed and while she's there, ask someone on the quiet where her old hairdresser has gone.

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By *etillanteWoman
over a year ago

Also the owner/manager should know when a customer isn't happy

Does your Grandmother have a photograph of herself with the style she liked, might be worth taking that with her.

Any hairdresser worth her salt can work from a photo

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By (user no longer on site) OP
over a year ago

lisa,, i think i also need to go shopping with you :D

DG i really am tempted to call up and say something. Sadly my grandma wasn't aware her stylist had left before she had got there, so couldnt prepare a photo.

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By *etillanteWoman
over a year ago

I meant whe you go back, hope it works out for her. £85 is a lot to pay and not be happy

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By (user no longer on site) OP
over a year ago

"I meant whe you go back, hope it works out for her. £85 is a lot to pay and not be happy"

oh right yeah i'm sure she will do.

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By *he_original_poloWoman
over a year ago

a Primark shoebox in Leicester

If you don't give honest feedback, how does anyone know how they can improve... it's almost selfish not to say something.

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By (user no longer on site) OP
over a year ago

"If you don't give honest feedback, how does anyone know how they can improve... it's almost selfish not to say something."

yeah i do agree thats why i want to phone up and say something, grandma is too embarrassed and hates to cause a fuss.

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By (user no longer on site)
over a year ago

I personally would never cause a fuss

I know what its like, many moons ago, I wanted blonde streaks, I had really long chocolate brown hair. (to my bum)

The hairdresser pulled it through a cap and had me in tears for over an hour.

When it was done I looked, well it wasnt even, All the top was blonde

I didnt say anything and scurried home.

A couple of days and washes later, I realised it was ruined so went to a different salon.

They told me the only fix was to go blonde, completly blonde, which I agreed to. It was another disaster.

I am so pale, the blonde made me look really ill.

Then I literally bumped into the original hairdresser in a cafe, she said god what have you done!?!

At that point I told her, thanks to you ruining my hair, this is the result!

She got very loud and nasty with me, I will never again use a hairdresser I dont know, or have many personal recommendations from. Same as I will never again go blonde, My hair is always dark now, I do wish I had said something at the time now though...

Maybe you should call the salon, just to let them know that your gran isnt happy and too shy to say something.

Also could someone go with her next time? As a confidence booster and a second opinion?

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By (user no longer on site) OP
over a year ago

QK sorry to hear of your hair disaster, im going to visit my grandma this afternoon and hopefully its not as bad as she thinks. She has been going for a few years now, was just bad luck her stylist has moved on. Deffo will ring up and politely say something, although even if they offered to try and rectify her hair doubt my grandma would accept it... she's stubborn & proud lol

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo

I have had a couple of dodgy cuts since my hairdresser left the salon and another person took over and go home and complain to the OH rather than the salon, so I get why your grandma won't say anything.....but I did go to the haidressers with my daughter not long ago, who had a picture of what she wanted and it looked a totally different hairstyle altogether when it was finished. She wouldn't complain so when she had gone to a different shop I went back to the hairdressers and showed the manager the picture and they refunded her money plus gave her a voucher for money off if she decides to use them again.

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By *ushroom7Man
over a year ago

Bradford

Could anyone kindly tell me what followed the £85 bit please?

I've been seeing stars ever since, my fault for having a hardwood laminate floor i suppose.

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By *eppersCouple
over a year ago

telford

You women are amazing, you pay out all this money only to get something you don't want or ask for then have not got the nerve or confidence to say something, is it me or does this come under having more money than sense, If this was a wedding dress you would certainly kick up a fuss then wouldn't you, I have had this with karen she went to the hairdressers paid a fortune and came home all upset because it looked nothing like what she asked for or expected, so I went back and complained, got a full refund, then took her to another salon, explained the problem, they where only to pleased to help rectify the problem gave kaz what she wanted in the first place, and all where happy, we then went back to the original salon who gave her a voucher for a free style and cut the stylist was reprimanded by her bosses and evryone was happy in the end .

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By (user no longer on site)
over a year ago

as a hairdresser i would be absolutly heartbroken if a client didn't like their hair and didn't tell me, if you tell me you give me the chance to make things right and make you smile again and hopefully carry on being my client for many years to come

i think the fact that i have clients that have been coming to me for the last 20 years and even some that travel from abroad to have me do their hair is testament enough that going that extra mile to be sure ya get it right is worth it

will not be so arrogant to think that there has been the odd one or three over the years that have walked away and said OMG never again as that will happen to everyone in this industry you can't please all the people all the time but with an open and approachable nature (so i have been told) i like to think all that are not happy would tell me

ring and tell them but try not to get cross you will get much further if you keep calm in fact i hope you will be pleasently surprised by how helpfull they are (she says very hopefully)

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By (user no longer on site)
over a year ago

I think she should go back there and tell them to put it right.

she has spent a lot of money on it and is not happy at all.

I once went back to my hairdresser after 6 weeks I had my highlights done to get them re-done cause I didnt like the color much. got 25% off! And I wasnt even really complaining about it!

But i go there for years and it always costs me 100£ to get it done.

Sandra x

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