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Any Sky Talk/Broadband Customers

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By (user no longer on site) OP   
over a year ago

Been having problems lately with my service.

Earlier in the year I noticed my broadband connection would disappear randomly for a few minutes at a time.

When I called them about it I pretty much got fobbed off by the customer services guy speculating that the problem might be microfilters - and so he'd send me replacements.

I did inform him that, aside from the master socket, all of mine were integrated in wall mounted faceplates, but he just sent four of the standard plug-in ones.

Didn't really fix the problem.

Anyway, lately i've been noticing that my phone line disconnects randomly for days at a time. I don't make many outgoing calls on my landline, so took me a while to notice.

The last time it happened I was going to phone them when the line came back - but after 14 days with no phone line I've had enough of waiting.

And my broadband went down last night just before 6pm and only came back this morning.

It's just not good enough, so i've fired off an e-mail to their CEO.

Has anyone else with Sky Talk/Broadband experienced similar issues?

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By (user no longer on site)
over a year ago

Only just joined but I do no they can fuck you about. Just threaten to leave look for better deals so you can say I'm off to such n such cos bla bla bla n they will sort it and prob offer you a new deal. Xxx

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By (user no longer on site) OP   
over a year ago


"Only just joined but I do no they can fuck you about. Just threaten to leave look for better deals so you can say I'm off to such n such cos bla bla bla n they will sort it and prob offer you a new deal. Xxx"

Mentioned leaving in my e-mail. Also that I expect compensation for loss of service

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By (user no longer on site)
over a year ago

Yep has happened to us a few times especially with the broadband. The customer service team just fob you off as they don't care but as I work from home and need the internet it is very frustrating. I am looking elsewhere for a better deal.

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By (user no longer on site) OP   
over a year ago


"Yep has happened to us a few times especially with the broadband. The customer service team just fob you off as they don't care but as I work from home and need the internet it is very frustrating. I am looking elsewhere for a better deal. "

I'm self employed and also work from home, so, like you, I need reliable connections

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By *tudmcmuffinMan
over a year ago

Swindon


"It's just not good enough, so i've fired off an e-mail to their CEO"

You know the CEO won't ever know you sent it right?

The other issue you've got to contend with is that the line is owned and managed by BT so that's a double poor service whammy if it's the line at fault.

Best way to go about these things is threaten to leave, you'll have your service fixed in no time and probably a better deal too.

Good luck!

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By *ecretsRmineWoman
over a year ago

gatwickish (yes that means near Gatwick)

ive not had any issues

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By (user no longer on site)
over a year ago

We had a problem with our BT line and just so happens someone who just moved in joined Bt so in between my being fixed the BT engineer who went to install the the persons line decided to give our line to them, so they had to install another line to us, however the pole they were all attached to was now full so the had to get 2 teams to install the new line from flats opp our house, when it was fixed they offered me 14 days compensation so I told them where to go, they said someone else would be ring us and they did out come was 14 days compensation + £50 inconvenience and 12 months 1/2 broadband costs to total £335.00 not bad for refusing to accept their 1st offer, and the person who agreed this told us to keep his e.mail ad just in case

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By *tace 309TV/TS
over a year ago

durham

I had a problem that lasted over a month.sky told me it was a line problem outside.only BT could rectify it.they said they would forward it on to BT.nothing happened .several calls later problem still there .same story from sky.they said they've informed BT each time.it seems if there is a line problem and you are not one of their customers you go to the back of the line.Eventually after four and a half weeks BT finally got their finger out and sorted it.their story was the problem meant some outdoor digging for the line and they had to wait for permission to dig. Sky to their credit gave me 3 months free line rental for all the messing about

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By (user no longer on site)
over a year ago


"Only just joined but I do no they can fuck you about. Just threaten to leave look for better deals so you can say I'm off to such n such cos bla bla bla n they will sort it and prob offer you a new deal. Xxx

Mentioned leaving in my e-mail. Also that I expect compensation for loss of service"

They will ignore an email you need to phone them. N press the button I'm thinking of leaving sky. Xxx

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By *imited 3EditionCouple
over a year ago

Live in Scotland Play in England

We were with Virgin media for over 10 yrs but had the misfortune of sky as the only option on the new build site we moved to. Took them almost 3 months and 5 engineer visits to get our broadband working.

Six months later we had similar issues as OP with loss of service most evenings which went on for a few weeks. It was as if the broadband kept going down but resetting didn't always work.

Took an engineer visit to sort it. Should've complained and got some compensation but I'd had enough bad experiences with their customer service centre to never want to call them again. Cant wait to no longer be a sky customer.

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By (user no longer on site)
over a year ago

Are you on svbn or non-sky network?

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By (user no longer on site)
over a year ago


"It's just not good enough, so i've fired off an e-mail to their CEO

You know the CEO won't ever know you sent it right?

The other issue you've got to contend with is that the line is owned and managed by BT so that's a double poor service whammy if it's the line at fault.

Best way to go about these things is threaten to leave, you'll have your service fixed in no time and probably a better deal too.

Good luck!"

Nope sky's svbn is owned by sky, they purchased some of the exchange so bt doesn't throttle their connection speeds like they do with talk talk, ee, plusnet etc.

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By (user no longer on site)
over a year ago

I'm with sky broadband haven't had any problems down in south Wales all working fine xx

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By (user no longer on site) OP   
over a year ago

Well despite not having had any acknowledgement of my message, my phone line is miraculously working again this afternoon

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By (user no longer on site)
over a year ago


"Well despite not having had any acknowledgement of my message, my phone line is miraculously working again this afternoon "

Sounds like an area problem, if it happens again ring up broadband tech support and just hope you don't go to the call centre in Mumbai

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By *aeganaWoman
over a year ago

birmingham

Have the same problem the sent microfilters still internet speed is down cuts out all the time drives me insane may have to try some of thw things in this post as ive had enough.

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By *amissCouple
over a year ago

chelmsford

OP, we had a problem with sky, different to yours and I wrote(as in a letter), to customer care and a lady phoned me and sorted out the problem. She became my dedicated point of contact and telephoned me a couple of days later to see how things were. She said to contact her if I had any future problems. Having worked in customer care myself, we used to have timelines which we had to adhere to, imagine they are the same, maybe give this a go and good luck!

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By (user no longer on site) OP   
over a year ago


"OP, we had a problem with sky, different to yours and I wrote(as in a letter), to customer care and a lady phoned me and sorted out the problem. She became my dedicated point of contact and telephoned me a couple of days later to see how things were. She said to contact her if I had any future problems. Having worked in customer care myself, we used to have timelines which we had to adhere to, imagine they are the same, maybe give this a go and good luck!"

I went a little higher up than customer services, lol. Wrote to the Chief Exec.

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By *amissCouple
over a year ago

chelmsford


"Well despite not having had any acknowledgement of my message, my phone line is miraculously working again this afternoon "

We did have an acknowledgment, straight away and problem fixed within 5 minutes

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By *amissCouple
over a year ago

chelmsford


"OP, we had a problem with sky, different to yours and I wrote(as in a letter), to customer care and a lady phoned me and sorted out the problem. She became my dedicated point of contact and telephoned me a couple of days later to see how things were. She said to contact her if I had any future problems. Having worked in customer care myself, we used to have timelines which we had to adhere to, imagine they are the same, maybe give this a go and good luck!

I went a little higher up than customer services, lol. Wrote to the Chief Exec."

Well hopefully he has fixed your problem.

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By *amissCouple
over a year ago

chelmsford

And, just to add, fortunately had no problems with broadband, great service!

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