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Computer Issue

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By (user no longer on site) OP   
over a year ago

I recently got a new laptop with windows 10. I like to play on a games site which I happily did on old laptop which was windows 7. The majority of the games site is fine, but the game would normally appear I just get a black screen. There is a chat bar to the left which I can access as usual. The help part of the site is saying there are no problems with my laptop. Any ideas anyone? If I take the laptop back to Currys will they help do you think? Their helpline were unable to.

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By (user no longer on site)
over a year ago

Is it all games or one in particular?

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By (user no longer on site) OP   
over a year ago

It's what they call the tournaments I can't access but can some others on the same site.

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By (user no longer on site)
over a year ago

Could be an issue with dx 9, Windows 10 comes with directx 12 preinstalled. Could be you need to reinstall drivers.

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By (user no longer on site)
over a year ago

I know Microsoft put out an urgent update as windows 10 was having issues. Have you installed update?

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By (user no longer on site) OP   
over a year ago

I did a complete re-boot earlier. How do I check drives?

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By *icassolifelikeMan
over a year ago

Luton

Computer says no.......

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By (user no longer on site) OP   
over a year ago

Not sure I can say name of site but it's not the one you mention! It's stuff like backgammon, hearts, and begins with a P

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By (user no longer on site)
over a year ago


"Not sure I can say name of site but it's not the one you mention! It's stuff like backgammon, hearts, and begins with a P"

Ok, reinstall your drivers. Do you get a black screen at any other time or just when you're trying to play?

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By (user no longer on site) OP   
over a year ago

Laptop is brilliant. It's only trying to access some of these games where I get the problem/black screen.

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By (user no longer on site)
over a year ago


"Laptop is brilliant. It's only trying to access some of these games where I get the problem/black screen."

Right, try the drivers first. If you're unsure, pc world will help.

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By *edsBonkingMan
over a year ago

Near MK


"I recently got a new laptop with windows 10. I like to play on a games site which I happily did on old laptop which was windows 7. The majority of the games site is fine, but the game would normally appear I just get a black screen. There is a chat bar to the left which I can access as usual. The help part of the site is saying there are no problems with my laptop. Any ideas anyone? If I take the laptop back to Currys will they help do you think? Their helpline were unable to."

Rather than drivers I feel it could be "add ins" for your browser... if some work and some don't.

If you are using 'edge' or 'chrome'. Try another browser like 'Firefox'. And see if you have the same results.

HTH.

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By *urreyfun2008Man
over a year ago

East Grinstead

Does the game site need flash?

Flash is often blocked by default in browers these days

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