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Not so professional Dr Fox

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By *G Lana OP   TV/TS
over a year ago

Gosport

Unfortunately I just had a packet delivered by the Royal Mail from Dr Fox pharmacy with the wrong address on it. Fortunately I was able to track down the correct address by phoning Dr Fox and get the product to the right person but I suspect that Dr Fox really shouldn't have been passing on that information especially when I had been forced to open the package to track down a phone number.

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By *iewMan
Forum Mod
over a year ago

Angus & Findhorn

You shouldn't open any other person's mail

you should hand back to the PO

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By (user no longer on site)
over a year ago


"You shouldn't open any other person's mail

you should hand back to the PO"

It is indeed a potential criminal action under the Postal Services Act 2000.

The wisest thing to do is to return it to the Post Office with "Not known at this address" written on the front.

OP, I am sure you were just trying to help but be careful if this ever happens again.

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By *G Lana OP   TV/TS
over a year ago

Gosport

I would argue that putting the item back into a postbox also falls foul of section 84 of that act because you are causing delay.

As far as opening other peoples post incorrectly addressed to your property you have to be acting in 'person’s detriment and without reasonable excuse' for it to be an offense. Therefore, since I was expitiding the prompt delivery I was acting in favour of the receipient there is no offense in this instance.

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By (user no longer on site)
over a year ago

There was no clue who sent the package on the outside ?

Anyway , well done on getting it to the person who needed it.

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By (user no longer on site)
over a year ago


"I would argue that putting the item back into a postbox also falls foul of section 84 of that act because you are causing delay.

As far as opening other peoples post incorrectly addressed to your property you have to be acting in 'person’s detriment and without reasonable excuse' for it to be an offense. Therefore, since I was expitiding the prompt delivery I was acting in favour of the receipient there is no offense in this instance."

As with most things laws are subjective and open to interpretation.

Opening someone's medication - infringement of their privacy?

What if it was a bank statement or STD test result?

It seems you were acting in what you considered their best interests which is the main thing and I'm sure they'll be pleased their medication has been redirected

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By *G Lana OP   TV/TS
over a year ago

Gosport

There was a senders address label which was unreadable as the first couple of lines had smudged.

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By (user no longer on site)
over a year ago

But to answer your question : yes - very unprofessional of them to disclose their personal details to a randomer that rang them up! I'm guessing the person in their call centre may need retraining!

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By *G Lana OP   TV/TS
over a year ago

Gosport


"But to answer your question : yes - very unprofessional of them to disclose their personal details to a randomer that rang them up! I'm guessing the person in their call centre may need retraining! "

My thoughts exactly the data protection act is one that regularly gets companies in quiet a lot of trouble.

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By *unandbuckCouple
over a year ago

Sheffield

So that delivery of Viagra wasn't really for you, it was an online pharmacy mix-up?? Yeah we believe you

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