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Not going to the GP

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By *uckOfTheBay OP   Man
over a year ago

Mold

The news story for today is that people aren't going to their GP because they're unwilling to discuss what their issues are with reception staff, when making an appointment.

Are you happy to discuss your symptoms, even in a roundabout way, with anyone other than your GP?

It doesn't suit that well with me, tbh, but then nothing I've seen my GP about had been embarrassing

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By (user no longer on site)
over a year ago

I don't get embarrassed about anything at the GP, whether I'm talking to my doctor or the receptionist.

I don't go to the GP because getting an appointment is next to impossible and they rarely help in any case. Last time I called (2 weeks ago) they told me to just go to A&E.

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By *iewMan
Forum Mod

over a year ago

Angus & Findhorn

It doesn't bother me. I only call when I really need to and I appreciate they are filtering and determining priority cases for immediate appointments.

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By (user no longer on site)
over a year ago


"The news story for today is that people aren't going to their GP because they're unwilling to discuss what their issues are with reception staff, when making an appointment.

Are you happy to discuss your symptoms, even in a roundabout way, with anyone other than your GP?

It doesn't suit that well with me, tbh, but then nothing I've seen my GP about had been embarrassing "

...........

The reception staff are not doctors and should not be asking due to the confidentiality between you and your doctors ,some times they have given blood test results back tome and said there was nothing wrong ,were infact there was and revived a letter from my GP to come and see them ..

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By (user no longer on site)
over a year ago

On occasion when the receptionist has asked me my symptoms in the past, I've loudly declared to the rest of the waiting room that I have genital warts or something. It's amazing how much more they don't want to know, and how professionally they deal with you from then on.

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By *0tt0nSu3Woman
over a year ago

London

It depends on the receptionist.

If I know she is well meaning, then fine. I have no problems. If they are there to make sure that they are there to make sure the more urgent cases get through, I have absolutely no issues.

However there are some receptionists can get a power kick and get really insensitive and shout your problems and make comments that can be heard by all.

That's when I get arsey. It's not good when I get arsey.

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By (user no longer on site)
over a year ago

I don't have an issue talking to the receptionist as it's usually on the phone. I don't go to the doctor though because a two week waiting list is fucking ridiculous when you need to see one.

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By *enard ArgenteMan
over a year ago

London and France

When I lived in UK I had this a few times.

I told the receptionist loudly that it was concerning a sex change, and that I hoped they would do a better job than hers.

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By (user no longer on site)
over a year ago


"When I lived in UK I had this a few times.

I told the receptionist loudly that it was concerning a sex change, and that I hoped they would do a better job than hers."

That seems unnecessarily unkind to comment on someones looks just because you don't agree with the level of service you're receiving.

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By (user no longer on site)
over a year ago

If they're not prepared to discuss it with a member of staff who will be bound, just as the GP is, to keep it confidential then they're clearly not that ill and shouldn't be taking up an appointment in the first place.

I have no problem explaining my reasons for needing an appointment to a receptionist who is just doing their job. It's not like they want the gory details anyway, just a vague indication.

Now I can book appointments online anyway, so I never really have to speak to a person. Suits me just fine.

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By (user no longer on site)
over a year ago


"When I lived in UK I had this a few times.

I told the receptionist loudly that it was concerning a sex change, and that I hoped they would do a better job than hers."

Bit of a cunty thing to say to someone.

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By (user no longer on site)
over a year ago

I stopped beating around the bush ages ago.

Was trying to tell the receptionist what was wrong once and got the standard answer of there's no appointments ring back tomorrow.

Went into more details, get yourself in for 10am was the next answer.

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By (user no longer on site)
over a year ago

I don't want to discuss any of my medical issues with an unqualified receptionist, I would be happier if they put a triage nurse on the phone to determine the importance of the call rather than someone who basically does the same job as I do, if they are qualified to know if I need the doctor or not then surely I am too and I don't need to tell them what is wrong with me.

That said I think it's indicative of a wider problem that there aren't enough GPs to the number of people at the surgery and they need to do something to sort that out.

I wouldn't not go the the GP though I would just tell the receptionist that I don't want to tell them as it is a private matter, fortunately our GP reception doesn't ask what is wrong unless you say you arent sure which doctor to see about a specific problem then they just ask for the general area of medicine but we are lucky we have a fantastic surgery couldn't fault them.

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By (user no longer on site)
over a year ago


"If they're not prepared to discuss it with a member of staff who will be bound, just as the GP is, to keep it confidential then they're clearly not that ill and shouldn't be taking up an appointment in the first place.

"

No, I don't agree.

When I wanted to go and see my GP with what my partner was convinced was depression, my GP's receptionist asked me for some of my symptoms. I said that I didn't really know, but I'd like to talk to the GP (because depression does that to you - it makes you lose confidence in yourself in many cases) and she suggested that perhaps I should go away and think about if I really needed an appointment or not.

So I went away and didn't go back for quite a long time. And it actively damaged my mental health. What I didn't want to do was explain something that made me feel very ashamed to a completely untrained admin person. I wanted to see a doctor.

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By *0tt0nSu3Woman
over a year ago

London

[Removed by poster at 11/10/16 11:03:43]

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By (user no longer on site)
over a year ago

Maybe people are concerned the receptionist will say "Stop wasting our time and get to work you malingering twat!".

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By (user no longer on site)
over a year ago

Takes that long to get an appointment with my doc, I'm usually fine by the time I get to see them

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By (user no longer on site)
over a year ago


"If they're not prepared to discuss it with a member of staff who will be bound, just as the GP is, to keep it confidential then they're clearly not that ill and shouldn't be taking up an appointment in the first place.

No, I don't agree.

When I wanted to go and see my GP with what my partner was convinced was depression, my GP's receptionist asked me for some of my symptoms. I said that I didn't really know, but I'd like to talk to the GP (because depression does that to you - it makes you lose confidence in yourself in many cases) and she suggested that perhaps I should go away and think about if I really needed an appointment or not.

So I went away and didn't go back for quite a long time. And it actively damaged my mental health. What I didn't want to do was explain something that made me feel very ashamed to a completely untrained admin person. I wanted to see a doctor."

when I was diagnosed with depression I must admit that I was seeing the Dr for a different matter.

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By (user no longer on site)
over a year ago

The receptionists and admin staff of a GP practice have the same duty of confidentiality as the doctors and nursing staff. They also have access to the same medical records. However it is not their role discuss symptoms or medical details with a patient, and no member of practice staff should open up a discussion in about such in public. That is why the medical and nursing staff do their consultations in private rooms.

Mrs

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By *ady LickWoman
over a year ago

Northampton Somewhere

At my surgery we have to give brief details over the phone to a receptionist, then the doctor calls to advise/make you an appointment

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By *enard ArgenteMan
over a year ago

London and France


"When I lived in UK I had this a few times.

I told the receptionist loudly that it was concerning a sex change, and that I hoped they would do a better job than hers.

Bit of a cunty thing to say to someone. "

She was a cunt, so deserved a cunty response.

And was known for broadcasting people's private matters .

This was also the arse who, as I stood in front of her, told me that I had to ring for an appointment. So I stood in front of her and rang her.

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By (user no longer on site)
over a year ago


"At my surgery we have to give brief details over the phone to a receptionist, then the doctor calls to advise/make you an appointment "

In that situation they should have a nurse to triage the phone call.

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By *ENDAROOSCouple
over a year ago

South West London / Surrey

I've never been asked why I or my family want to see the GP. They usually just tell me when the next available appointment is.

As I usually ring up, if they did ask, I wouldn't mind telling them. They would only need to know the basics.

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By (user no longer on site)
over a year ago


"When I lived in UK I had this a few times.

I told the receptionist loudly that it was concerning a sex change, and that I hoped they would do a better job than hers.

Bit of a cunty thing to say to someone.

She was a cunt, so deserved a cunty response.

And was known for broadcasting people's private matters .

This was also the arse who, as I stood in front of her, told me that I had to ring for an appointment. So I stood in front of her and rang her.

"

So you said she looked like she'd had a bad sex change, rather than making a complaint about unprofessional behaviour? You're still the one coming out of this looking the cunt. What kind of insult is that anyway?

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By (user no longer on site)
over a year ago

Just undo you're zip there soon say sit down

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By (user no longer on site)
over a year ago


"When I lived in UK I had this a few times.

I told the receptionist loudly that it was concerning a sex change, and that I hoped they would do a better job than hers.

Bit of a cunty thing to say to someone.

She was a cunt, so deserved a cunty response.

And was known for broadcasting people's private matters .

This was also the arse who, as I stood in front of her, told me that I had to ring for an appointment. So I stood in front of her and rang her.

So you said she looked like she'd had a bad sex change, rather than making a complaint about unprofessional behaviour? You're still the one coming out of this looking the cunt. What kind of insult is that anyway? "

One that stigmatises the experience of transpeople...

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By (user no longer on site)
over a year ago

We can book appointments online and you can choose to put details in or not.

You can also just ask for a call back from a doctor if you say online why.

If I go in, they've never asked me why I need an appointment. The only time is for triage that day, which makes sense to me.

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By (user no longer on site)
over a year ago


"If they're not prepared to discuss it with a member of staff who will be bound, just as the GP is, to keep it confidential then they're clearly not that ill and shouldn't be taking up an appointment in the first place.

No, I don't agree.

When I wanted to go and see my GP with what my partner was convinced was depression, my GP's receptionist asked me for some of my symptoms. I said that I didn't really know, but I'd like to talk to the GP (because depression does that to you - it makes you lose confidence in yourself in many cases) and she suggested that perhaps I should go away and think about if I really needed an appointment or not.

So I went away and didn't go back for quite a long time. And it actively damaged my mental health. What I didn't want to do was explain something that made me feel very ashamed to a completely untrained admin person. I wanted to see a doctor."

My experience of GP receptionists isn't that they are completely untrained admin people. Wouldn't the answer "a mental health issue" have sufficed? All I've ever been asked to provide is the vaguest of details.

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By (user no longer on site)
over a year ago


"At my surgery we have to give brief details over the phone to a receptionist, then the doctor calls to advise/make you an appointment "

That happens at my surgery too and I have no problem at all with it

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By *enard ArgenteMan
over a year ago

London and France


"When I lived in UK I had this a few times.

I told the receptionist loudly that it was concerning a sex change, and that I hoped they would do a better job than hers.

Bit of a cunty thing to say to someone.

She was a cunt, so deserved a cunty response.

And was known for broadcasting people's private matters .

This was also the arse who, as I stood in front of her, told me that I had to ring for an appointment. So I stood in front of her and rang her.

So you said she looked like she'd had a bad sex change, rather than making a complaint about unprofessional behaviour? You're still the one coming out of this looking the cunt. What kind of insult is that anyway?

One that stigmatises the experience of transpeople..."

Yes, if you choose to be offended by it.

It was a fucking good insult, too

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By *ENDAROOSCouple
over a year ago

South West London / Surrey


"I've never been asked why I or my family want to see the GP. They usually just tell me when the next available appointment is.

As I usually ring up, if they did ask, I wouldn't mind telling them. They would only need to know the basics."

Actually, thinking about it. I've told them before without them asking. It was because it was an actual 'emergency' and I wasn't going to be fobbed off with an appointment in a few days.

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By (user no longer on site)
over a year ago


"When I lived in UK I had this a few times.

I told the receptionist loudly that it was concerning a sex change, and that I hoped they would do a better job than hers.

Bit of a cunty thing to say to someone.

She was a cunt, so deserved a cunty response.

And was known for broadcasting people's private matters .

This was also the arse who, as I stood in front of her, told me that I had to ring for an appointment. So I stood in front of her and rang her.

So you said she looked like she'd had a bad sex change, rather than making a complaint about unprofessional behaviour? You're still the one coming out of this looking the cunt. What kind of insult is that anyway?

One that stigmatises the experience of transpeople...

Yes, if you choose to be offended by it.

It was a fucking good insult, too

"

Are you actually Jeremy Clarkson?

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By (user no longer on site)
over a year ago


"If they're not prepared to discuss it with a member of staff who will be bound, just as the GP is, to keep it confidential then they're clearly not that ill and shouldn't be taking up an appointment in the first place.

No, I don't agree.

When I wanted to go and see my GP with what my partner was convinced was depression, my GP's receptionist asked me for some of my symptoms. I said that I didn't really know, but I'd like to talk to the GP (because depression does that to you - it makes you lose confidence in yourself in many cases) and she suggested that perhaps I should go away and think about if I really needed an appointment or not.

So I went away and didn't go back for quite a long time. And it actively damaged my mental health. What I didn't want to do was explain something that made me feel very ashamed to a completely untrained admin person. I wanted to see a doctor."

I hope that kind of experience happens less often now as many surgeries have a mental health triage system in place.

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By (user no longer on site)
over a year ago


"If they're not prepared to discuss it with a member of staff who will be bound, just as the GP is, to keep it confidential then they're clearly not that ill and shouldn't be taking up an appointment in the first place.

No, I don't agree.

When I wanted to go and see my GP with what my partner was convinced was depression, my GP's receptionist asked me for some of my symptoms. I said that I didn't really know, but I'd like to talk to the GP (because depression does that to you - it makes you lose confidence in yourself in many cases) and she suggested that perhaps I should go away and think about if I really needed an appointment or not.

So I went away and didn't go back for quite a long time. And it actively damaged my mental health. What I didn't want to do was explain something that made me feel very ashamed to a completely untrained admin person. I wanted to see a doctor.

My experience of GP receptionists isn't that they are completely untrained admin people. Wouldn't the answer "a mental health issue" have sufficed? All I've ever been asked to provide is the vaguest of details."

I felt unable to say that to someone I didn't trust. I didn't think I was ill. Getting an appointment was the first hurdle.

Also my Mother is a hospital receptionist who sometimes does casual part time work as a GP receptionist. She's had no training beyond the usual administration training and E&D training, yet it's requested at many surgeries that she ask for patients symptoms and write them into the system. She's not told to do anything with that information. She also says she's also never signed a confidentiality disclosure in the same way that a Doctor does when they make their oath.

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By (user no longer on site)
over a year ago


"When I lived in UK I had this a few times.

I told the receptionist loudly that it was concerning a sex change, and that I hoped they would do a better job than hers.

Bit of a cunty thing to say to someone.

She was a cunt, so deserved a cunty response.

And was known for broadcasting people's private matters .

This was also the arse who, as I stood in front of her, told me that I had to ring for an appointment. So I stood in front of her and rang her.

"

You can call her a cunt if you like but she still cones out of this story looking better than you do.

Abusing people doing their job is never acceptable

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By (user no longer on site)
over a year ago


"When I lived in UK I had this a few times.

I told the receptionist loudly that it was concerning a sex change, and that I hoped they would do a better job than hers.

Bit of a cunty thing to say to someone.

She was a cunt, so deserved a cunty response.

And was known for broadcasting people's private matters .

This was also the arse who, as I stood in front of her, told me that I had to ring for an appointment. So I stood in front of her and rang her.

So you said she looked like she'd had a bad sex change, rather than making a complaint about unprofessional behaviour? You're still the one coming out of this looking the cunt. What kind of insult is that anyway?

One that stigmatises the experience of transpeople...

Yes, if you choose to be offended by it.

It was a fucking good insult, too

"

Maybe she was a transwoman who then went home and killed herself because of your insult.

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By (user no longer on site)
over a year ago

Our doctors surgery has a recorded message from a senior gp of the practise. This explains the receptionists are asked to take a brief description of the problem.

To be honest it doesn't bother me as they are bound by the same guidelines on confidentiality. A lot of our receptionists are also trained in other roles such as phlebotomy or medical summarising so it would be selling them short to describe them as "only a receptionist"

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By (user no longer on site)
over a year ago

A few weeks ago I called my GP told the receptionist my symptoms (chest infection) was told there were no doctors available but a dispensing nurse was available, saw the nurse the same morning, and by lunchtime had started a course of antibiotics. And the GP was hopefully seeing someone that needed their attention.

Or I could have got shitty with the receptionist, refused to discuss anything and waited days for a GP appointment

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By *he Queen of TartsWoman
Forum Mod

over a year ago

My Own Little World

I don't mind over the phone, but it is incredibly difficult to get through to my GP surgery it can take hours. But if I'm standing in reception with 10 people standing behind me, then I am really not happy about being asked why I need to see a Dr, I don't need complete strangers knowing things about me. So if it is something intimate I have been known to take a small note with me as I know I will get asked that question.

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By (user no longer on site)
over a year ago

I never tell a receptionist what's wrong even resulting in a big row with her once after I refused and the cheeky cow telling me I can be struck off for not telling her.

When I told her Doctor he went mad and told her off in front of a packed reception.

Las two times I've been were about erection problems and a lump on my nuts.

What's it got to do with her.

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By (user no longer on site)
over a year ago


"Our doctors surgery has a recorded message from a senior gp of the practise. This explains the receptionists are asked to take a brief description of the problem.

To be honest it doesn't bother me as they are bound by the same guidelines on confidentiality. A lot of our receptionists are also trained in other roles such as phlebotomy or medical summarising so it would be selling them short to describe them as "only a receptionist" "

The nature of my job means I speak to GP receptionists several times a day. Some are most definitely 'only a secretary', the vast majority are far more than that, have a knowledge and understanding of medicine and are incredibly helpful.

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By (user no longer on site)
over a year ago

Why do so many people go to their doctors surgery in person to make an appointment? Am I missing something?

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By (user no longer on site)
over a year ago


"I never tell a receptionist what's wrong even resulting in a big row with her once after I refused and the cheeky cow telling me I can be struck off for not telling her.

When I told her Doctor he went mad and told her off in front of a packed reception.

Las two times I've been were about erection problems and a lump on my nuts.

What's it got to do with her. "

You've just given us more info than you would have needed to give her in order to do her job

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By (user no longer on site)
over a year ago


"Why do so many people go to their doctors surgery in person to make an appointment? Am I missing something? "

Dunno about others, but I drop into mine as I'm passing. My surgery is in the town centre and I live in the town centre. In fact it's usually quicker for me to walk there than for me to wait on the phone. Plus you can only make appointments at certain times of the day - early in the day is emergency appointments only on the phone.

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By *ophieslutTV/TS
over a year ago

Central

I tell receptionists on a need to know basis, giving them the least data that they need to know. If I need to visit, then I do. Often same day appointments are available, where a solitary health problem can be coered: though a single complex one is the route, should you fall foul of just one smaller issue.

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By (user no longer on site)
over a year ago


"Why do so many people go to their doctors surgery in person to make an appointment? Am I missing something? "

I think it's for the interaction

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By (user no longer on site)
over a year ago


"I never tell a receptionist what's wrong even resulting in a big row with her once after I refused and the cheeky cow telling me I can be struck off for not telling her.

When I told her Doctor he went mad and told her off in front of a packed reception.

Las two times I've been were about erection problems and a lump on my nuts.

What's it got to do with her.

You've just given us more info than you would have needed to give her in order to do her job"

Ha ha ha true. I don't show her pictures of my willy tho

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By *ce WingerMan
over a year ago

P.O. Box DE1 0NQ

When I book an appointment, I always tell the receptionist if it's nothing too serious. But then again, I would have no qualms in giving them a brief description of what was wrong if I needed to see the doctor more immediately

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By *ce WingerMan
over a year ago

P.O. Box DE1 0NQ


"Why do so many people go to their doctors surgery in person to make an appointment? Am I missing something? "

Mine's only a 5 min walk away and it's often quicker than waiting for them to answer the phone

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By (user no longer on site)
over a year ago


"I never tell a receptionist what's wrong even resulting in a big row with her once after I refused and the cheeky cow telling me I can be struck off for not telling her.

When I told her Doctor he went mad and told her off in front of a packed reception.

Las two times I've been were about erection problems and a lump on my nuts.

What's it got to do with her.

You've just given us more info than you would have needed to give her in order to do her job

Ha ha ha true. I don't show her pictures of my willy tho "

That's what you think

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By *ivemeyoursoulWoman
over a year ago

Easter just around the corner!

I don't have any issues telling the first point of contact my symptoms

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By (user no longer on site)
over a year ago


"I never tell a receptionist what's wrong even resulting in a big row with her once after I refused and the cheeky cow telling me I can be struck off for not telling her.

When I told her Doctor he went mad and told her off in front of a packed reception.

Las two times I've been were about erection problems and a lump on my nuts.

What's it got to do with her.

You've just given us more info than you would have needed to give her in order to do her job

Ha ha ha true. I don't show her pictures of my willy tho

That's what you think "

If only lol

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By (user no longer on site)
over a year ago

Thing is receptionists know you or of you and know folk that do know you more,

No I refuse to discuss anything with someone paid to do a different job than treat me

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By (user no longer on site)
over a year ago


"Thing is receptionists know you or of you and know folk that do know you more,

No I refuse to discuss anything with someone paid to do a different job than treat me "

Only if you live in Heartbeat.

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By (user no longer on site)
over a year ago

My receptionist don't ask, but I tell them in case I don't need to actually see the doctor and he can prescribe something, without me seeing him. I explain to the receptionist and they ring back to tell me they have sent a prescription to the pharmacy.

Anything to do with my lower abdomen I go to the sexual health clinic. It's quicker.

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By (user no longer on site)
over a year ago

I do know one woman who got a job in a doctors surgery and told us there were AIDS patients on their list. This woman is the nosiest gossip I know.

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By (user no longer on site)
over a year ago


"My receptionist don't ask, but I tell them in case I don't need to actually see the doctor and he can prescribe something, without me seeing him. I explain to the receptionist and they ring back to tell me they have sent a prescription to the pharmacy.

Anything to do with my lower abdomen I go to the sexual health clinic. It's quicker."

My Doctors provides a call Back service. Maybe you should ask if they do the same. Twice I've been prescribed something over the phone.

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By *ike00465Man
over a year ago

Nottingham

When I got to 30 It did not both me anymore if you got something wrong it needs sorting

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By (user no longer on site)
over a year ago

you do what you are qualified and experienced enough to do and you do a great job but, I have no intention of being given trialed by admin ?

Check my record,I am asking because I have a earth need.

I work in the NHS and have the understanding of never ending demands with forever shrinking resources - so I understand there will be a gatekeeper system - don'the fast track me or mine, you are an administrator and when me and mine ask do not ask questions you do not the answer to ?

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By (user no longer on site)
over a year ago

The reason I don't go to the GP is when you phone for an appointment to see the doctor it's usually in to 3 months time before they can fit you in and I find I'm usually better by that time so don't bother phoning.

You can phone for an on the day appointment before 8.30am and if you have a letter from God you can get in but when the doctor Google your symptoms it doesn't inspire confidence then they give you a prescription which costs £8.40 per item to get.

I find it easier to go to a proper pharmacist and explain your symptoms to him then he'll recommend something for over half the price.

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By (user no longer on site)
over a year ago


"Thing is receptionists know you or of you and know folk that do know you more,

No I refuse to discuss anything with someone paid to do a different job than treat me

Only if you live in Heartbeat. "

Welcome to Cumbria, that's what it is like here!

That said all those I know working in that role provide the level of confidentiality that is required because they are professional, not merely because they are required to

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By (user no longer on site)
over a year ago


"The news story for today is that people aren't going to their GP because they're unwilling to discuss what their issues are with reception staff, when making an appointment.

Are you happy to discuss your symptoms, even in a roundabout way, with anyone other than your GP?

It doesn't suit that well with me, tbh, but then nothing I've seen my GP about had been embarrassing "

I heard this on the radio this morning ..

It was specifically to do with early diagnosis of cancer, which in most cases, is crucial for its detection ...

Up to 40% of people said they would not go to their gp if it meant having to explain their symptoms to a receptionist first, and that the percentage was higher in women than in men...and this obviously impacts on whether the cancer is detected earlier rather than later...

I personally don't see why it should be the business of receptionists as all they are supposed to do is book appointments

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By (user no longer on site)
over a year ago


"My receptionist don't ask, but I tell them in case I don't need to actually see the doctor and he can prescribe something, without me seeing him. I explain to the receptionist and they ring back to tell me they have sent a prescription to the pharmacy.

Anything to do with my lower abdomen I go to the sexual health clinic. It's quicker.

My Doctors provides a call Back service. Maybe you should ask if they do the same. Twice I've been prescribed something over the phone. "

They do that if needed. We can have phone consultations if needed.

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By *litheroevoyeurMan
over a year ago

Clitheroe


"If they're not prepared to discuss it with a member of staff who will be bound, just as the GP is, to keep it confidential then they're clearly not that ill and shouldn't be taking up an appointment in the first place.

I have no problem explaining my reasons for needing an appointment to a receptionist who is just doing their job. It's not like they want the gory details anyway, just a vague indication.

Now I can book appointment online anyway, so I never really have to speak to a person. Suits me just fine. "

The receptionists are not qualified medical professionals so your symptoms are nothing to do with them.

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By *enard ArgenteMan
over a year ago

London and France


"When I lived in UK I had this a few times.

I told the receptionist loudly that it was concerning a sex change, and that I hoped they would do a better job than hers.

Bit of a cunty thing to say to someone.

She was a cunt, so deserved a cunty response.

And was known for broadcasting people's private matters .

This was also the arse who, as I stood in front of her, told me that I had to ring for an appointment. So I stood in front of her and rang her.

So you said she looked like she'd had a bad sex change, rather than making a complaint about unprofessional behaviour? You're still the one coming out of this looking the cunt. What kind of insult is that anyway?

One that stigmatises the experience of transpeople...

Yes, if you choose to be offended by it.

It was a fucking good insult, too

Maybe she was a transwoman who then went home and killed herself because of your insult."

If you want the full backstory;

Then: she was well known locally and I and others had crossed swords with her on numerous occasions

She was a former ( perhaps stil active) BNP/NF supporter; who was known for her _iews that " all blacks should be tested for AIDS; because they brought it here "

That "Queers should be cured;"

Amongst other insane ideas;

( including that trans people were just a bunch of queers who wanted to wear dresses - her words)

And discussed patients private matters with her freinds, we discovered.

She was a fair target for public destruction.

Which was eventually achieved, despite the attempts by the GP to protect her from formal complaints.( the threat that he might get struck off I think eventually worked).

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By (user no longer on site)
over a year ago

I'm not particularly happy about giving details but understand the protocol.

The one time I wasn't asked, I was put in a long queue (probably waiting an hour or more) and when I finally got to see a doctor she asked if i wanted to make a complaint. I had been suffering chest pains and was thought to be having an angina attack.

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By (user no longer on site)
over a year ago


"When I lived in UK I had this a few times.

I told the receptionist loudly that it was concerning a sex change, and that I hoped they would do a better job than hers.

Bit of a cunty thing to say to someone.

She was a cunt, so deserved a cunty response.

And was known for broadcasting people's private matters .

This was also the arse who, as I stood in front of her, told me that I had to ring for an appointment. So I stood in front of her and rang her.

So you said she looked like she'd had a bad sex change, rather than making a complaint about unprofessional behaviour? You're still the one coming out of this looking the cunt. What kind of insult is that anyway?

One that stigmatises the experience of transpeople...

Yes, if you choose to be offended by it.

It was a fucking good insult, too

Maybe she was a transwoman who then went home and killed herself because of your insult.

If you want the full backstory;

Then: she was well known locally and I and others had crossed swords with her on numerous occasions

She was a former ( perhaps stil active) BNP/NF supporter; who was known for her _iews that " all blacks should be tested for AIDS; because they brought it here "

That "Queers should be cured;"

Amongst other insane ideas;

( including that trans people were just a bunch of queers who wanted to wear dresses - her words)

And discussed patients private matters with her freinds, we discovered.

She was a fair target for public destruction.

Which was eventually achieved, despite the attempts by the GP to protect her from formal complaints.( the threat that he might get struck off I think eventually worked). "

And despite all of that, you still thought the best approach was to insult her appearance. Righto. I stand by my original point.

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By (user no longer on site)
over a year ago


"If they're not prepared to discuss it with a member of staff who will be bound, just as the GP is, to keep it confidential then they're clearly not that ill and shouldn't be taking up an appointment in the first place.

I have no problem explaining my reasons for needing an appointment to a receptionist who is just doing their job. It's not like they want the gory details anyway, just a vague indication.

Now I can book appointment online anyway, so I never really have to speak to a person. Suits me just fine.

The receptionists are not qualified medical professionals so your symptoms are nothing to do with them."

And they've never wanted to know my symptoms, just a vague idea of what the appointment was for. If you'll go without an appointment rather than having a brief conversation with an adult in private that is just bizarre to me.

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By (user no longer on site)
over a year ago


"Thing is receptionists know you or of you and know folk that do know you more,

No I refuse to discuss anything with someone paid to do a different job than treat me

Only if you live in Heartbeat. "

West Cumbrias as good as it gets lol

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By (user no longer on site)
over a year ago


"The news story for today is that people aren't going to their GP because they're unwilling to discuss what their issues are with reception staff, when making an appointment.

Are you happy to discuss your symptoms, even in a roundabout way, with anyone other than your GP?

It doesn't suit that well with me, tbh, but then nothing I've seen my GP about had been embarrassing "

I'm very unwilling to discuss anything with anyone in the medical filed who is unable to assess my needs. There is no need for reception to my issues. Nor lag it on the system. As that is what the doctor will do. So a polite ill discuss it with the doctor when I see him/her should do. X

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By (user no longer on site)
over a year ago

It entirely depends on the receptionist I think. When my daughter was 2/3 she had her first asthma attack and turned blue, shallow breathing and in a very serious state. My ex ran around with her to the doctors (just around the corner as opposed to a 20 min drive to the hospital/ wait for the ambulance. The receptionist was very snooty and dismissive of the issue and it was only because a doctor happened to be passing and heard the remonstrations that she got seen and he spotted the issue. To this day I believe that this intervention saved her life.

On the other hand my doctors surgery where I lived for 12 years were very professional and efficient, and didn't ask for any information other than your name and I'd happily go back

At my current doctors I don't want to say what's wrong as the receptionist is hot and I get embarrassed

Beard

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By (user no longer on site)
over a year ago


"Why do so many people go to their doctors surgery in person to make an appointment? Am I missing something? "

My surgery rarely answers the phone.

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By (user no longer on site)
over a year ago


"

And they've never wanted to know my symptoms, just a vague idea of what the appointment was for. If you'll go without an appointment rather than having a brief conversation with an adult in private that is just bizarre to me."

The reception at my GP surgery isn't private. It's in the middle of the waiting area.

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By *enard ArgenteMan
over a year ago

London and France


"When I lived in UK I had this a few times.

I told the receptionist loudly that it was concerning a sex change, and that I hoped they would do a better job than hers.

Bit of a cunty thing to say to someone.

She was a cunt, so deserved a cunty response.

And was known for broadcasting people's private matters .

This was also the arse who, as I stood in front of her, told me that I had to ring for an appointment. So I stood in front of her and rang her.

So you said she looked like she'd had a bad sex change, rather than making a complaint about unprofessional behaviour? You're still the one coming out of this looking the cunt. What kind of insult is that anyway?

One that stigmatises the experience of transpeople...

Yes, if you choose to be offended by it.

It was a fucking good insult, too

Maybe she was a transwoman who then went home and killed herself because of your insult.

If you want the full backstory;

Then: she was well known locally and I and others had crossed swords with her on numerous occasions

She was a former ( perhaps stil active) BNP/NF supporter; who was known for her _iews that " all blacks should be tested for AIDS; because they brought it here "

That "Queers should be cured;"

Amongst other insane ideas;

( including that trans people were just a bunch of queers who wanted to wear dresses - her words)

And discussed patients private matters with her freinds, we discovered.

She was a fair target for public destruction.

Which was eventually achieved, despite the attempts by the GP to protect her from formal complaints.( the threat that he might get struck off I think eventually worked).

And despite all of that, you still thought the best approach was to insult her appearance. Righto. I stand by my original point."

Fine :feel free; a nasty cunt is a nasty cunt and is dealt with as a nasty cunt.

Especially when the nasty cunt has publicly insulted and bullied other people:

They get both fucking barrels.

I had already been part of the previous complaints against this thing; who had so far wriggled out by bullying some of the weaker complainants.

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By (user no longer on site)
over a year ago


"When I lived in UK I had this a few times.

I told the receptionist loudly that it was concerning a sex change, and that I hoped they would do a better job than hers.

Bit of a cunty thing to say to someone.

She was a cunt, so deserved a cunty response.

And was known for broadcasting people's private matters .

This was also the arse who, as I stood in front of her, told me that I had to ring for an appointment. So I stood in front of her and rang her.

So you said she looked like she'd had a bad sex change, rather than making a complaint about unprofessional behaviour? You're still the one coming out of this looking the cunt. What kind of insult is that anyway?

One that stigmatises the experience of transpeople...

Yes, if you choose to be offended by it.

It was a fucking good insult, too

Maybe she was a transwoman who then went home and killed herself because of your insult.

If you want the full backstory;

Then: she was well known locally and I and others had crossed swords with her on numerous occasions

She was a former ( perhaps stil active) BNP/NF supporter; who was known for her _iews that " all blacks should be tested for AIDS; because they brought it here "

That "Queers should be cured;"

Amongst other insane ideas;

( including that trans people were just a bunch of queers who wanted to wear dresses - her words)

And discussed patients private matters with her freinds, we discovered.

She was a fair target for public destruction.

Which was eventually achieved, despite the attempts by the GP to protect her from formal complaints.( the threat that he might get struck off I think eventually worked).

And despite all of that, you still thought the best approach was to insult her appearance. Righto. I stand by my original point.

Fine :feel free; a nasty cunt is a nasty cunt and is dealt with as a nasty cunt.

Especially when the nasty cunt has publicly insulted and bullied other people:

They get both fucking barrels.

I had already been part of the previous complaints against this thing; who had so far wriggled out by bullying some of the weaker complainants.

"

I think you're missing my point. If all that's true, she sounds like a terrible person. And yet the "both fucking barrels" you chose to give consists of telling her she looks like she had a bad sex change. I don't understand why her appearance has anything to do with her being a horrible person.

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By (user no longer on site)
over a year ago


"

And they've never wanted to know my symptoms, just a vague idea of what the appointment was for. If you'll go without an appointment rather than having a brief conversation with an adult in private that is just bizarre to me.

The reception at my GP surgery isn't private. It's in the middle of the waiting area."

My doctor's waiting area is tiny and you can hear everything everyone says.

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By *eryBigGirlWoman
over a year ago

East Yorkshire

Personally don't see the problem and I live in a small village so all the doctors staff know everybody but they are always polite and professional. I only have to give a brief explanation if I want a same day appointment then the triage nurse calls you back with either a prescription or appointment.

I don't feel the need to abuse people just doing as they are asked as part of their job role

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By *elma and ShaggyCouple
over a year ago

Bedworth


"At my surgery we have to give brief details over the phone to a receptionist, then the doctor calls to advise/make you an appointment "

It's the same at our surgery. Unfortunately, a couple of weeks ago as I was waiting for said call I ended up on oxygen and nebulisers to stabilise my breathing and then diagnosed with pneumonia. I would not have got dangerously ill if I'd have just been able to make an appointment that morning

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By (user no longer on site)
over a year ago


"When I lived in UK I had this a few times.

I told the receptionist loudly that it was concerning a sex change, and that I hoped they would do a better job than hers.

Bit of a cunty thing to say to someone.

She was a cunt, so deserved a cunty response.

And was known for broadcasting people's private matters .

This was also the arse who, as I stood in front of her, told me that I had to ring for an appointment. So I stood in front of her and rang her.

So you said she looked like she'd had a bad sex change, rather than making a complaint about unprofessional behaviour? You're still the one coming out of this looking the cunt. What kind of insult is that anyway?

One that stigmatises the experience of transpeople...

Yes, if you choose to be offended by it.

It was a fucking good insult, too

Maybe she was a transwoman who then went home and killed herself because of your insult.

If you want the full backstory;

Then: she was well known locally and I and others had crossed swords with her on numerous occasions

She was a former ( perhaps stil active) BNP/NF supporter; who was known for her _iews that " all blacks should be tested for AIDS; because they brought it here "

That "Queers should be cured;"

Amongst other insane ideas;

( including that trans people were just a bunch of queers who wanted to wear dresses - her words)

And discussed patients private matters with her freinds, we discovered.

She was a fair target for public destruction.

Which was eventually achieved, despite the attempts by the GP to protect her from formal complaints.( the threat that he might get struck off I think eventually worked).

And despite all of that, you still thought the best approach was to insult her appearance. Righto. I stand by my original point.

Fine :feel free; a nasty cunt is a nasty cunt and is dealt with as a nasty cunt.

Especially when the nasty cunt has publicly insulted and bullied other people:

They get both fucking barrels.

I had already been part of the previous complaints against this thing; who had so far wriggled out by bullying some of the weaker complainants.

I think you're missing my point. If all that's true, she sounds like a terrible person. And yet the "both fucking barrels" you chose to give consists of telling her she looks like she had a bad sex change. I don't understand why her appearance has anything to do with her being a horrible person. "

And even worse - you thought that it was ok to make an utterly transphobic insult.

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By *orkie321bWoman
over a year ago

Nottingham

Most of the receptionists at my surgery are lovely and although they do ask why you need to see the doctor they are polite about it and i have no problem telling them. However there is one woman who is very rude, indiscreet and to be frank a total and utter bitch.

I have a rare condition with an almost unpronounceable name and whenever she asks i use the correct medical name for it. She says "pardon?" To which i answer "don't worry about it love, the doctor knows what it is" lol

I take great pleasure in being condescending towards her and talking down to her, after all that's how she treats most of the patients.

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By (user no longer on site)
over a year ago

I don't understand why some of you feel the need to be rude to receptionists who are just doing their job. What's to be gained from being condescending, telling a woman she looks like she has had a bad sex change or booming out that you have an STI in an attempt to embarrass her? If you're that bothered about disclosing your reasons quietly in public then take the time to phone up instead of being an arse

My surgery asks for brief details of why I need to see a doctor then either books a routine appointment or transfers the call to the duty doctor to decide on the course of action. If for some reason I'm in the surgery and need to book an appointment I lean in and speak quieter - it's not difficult.

Of course receptionists need to ask, otherwise the appointments would be permanently clogged with non-urgent cases that a pharmacist could deal with. I'd be mad if I couldn't get a same-day appointment for one of my kids if needed just because some mardy woman demanded to see a doctor to discuss her verruca. It's this that the receptionists filter out

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By *orkie321bWoman
over a year ago

Nottingham


"I don't understand why some of you feel the need to be rude to receptionists who are just doing their job. What's to be gained from being condescending, telling a woman she looks like she has had a bad sex change or booming out that you have an STI in an attempt to embarrass her? If you're that bothered about disclosing your reasons quietly in public then take the time to phone up instead of being an arse

My surgery asks for brief details of why I need to see a doctor then either books a routine appointment or transfers the call to the duty doctor to decide on the course of action. If for some reason I'm in the surgery and need to book an appointment I lean in and speak quieter - it's not difficult.

Of course receptionists need to ask, otherwise the appointments would be permanently clogged with non-urgent cases that a pharmacist could deal with. I'd be mad if I couldn't get a same-day appointment for one of my kids if needed just because some mardy woman demanded to see a doctor to discuss her verruca. It's this that the receptionists filter out "

At my GP surgery there are 8 receptionists, 7 of whom are lovely. They are polite and helpful and are treated with the upmost respect by the majority of patients. There is just one who is rude and impolite to everyone. We simply treat her the way she treats us.

I don't go out of my way to be rude to her, but if she treats me badly i will reciprocate.

I think most people are of the same opinion. If everyone at your surgery is nice then you're lucky.

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