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fuckin blazing angry

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By *eavenNhell OP   Couple
over a year ago

carrbrook stalybridge

realy blazing angry

just had a phone call off my 23 yearold autistic son whos absolutely distraught traveling home today from his volunteer job at iwm north on the tram . in spector gets on and chalenges his pass he realises he has left it at his work and starts to panic said inspector then begins to berate him about his in front of the whole tram upsetting and confusing him more . despite his work confirming the pass was there on the desk and offering to bring it out to them said spineless inspector continued to loudley brow beat my son into admitting he was at fault and sign for a £100 fine even tho it was a first offence and clearly a mistake my son was left at the tram stop scared upset and alone luckily his colegues from the museam turned up and another passenger who had witnessed all this helped him home . to say i am fuming is an understatement . the tram head office are in for a very very angry phone call in the morning digusting

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By (user no longer on site)
over a year ago

Appalling behaviour. Hope you get it sorted. People like that shouldn't be in that type of work.

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By *icplshropsCouple
over a year ago

Various

How upsetting and disgusting that someone in a public job to treat anyone like that. If a passenger noticed that your son needed help getting home, then the inspector should have realised that he had special needs. I would be livid, too, if that had happen to my son (16 and has autism, too).

I would write a letter to their head office, explaining what had happen and name the inspector. Did you get the other passenger's name? You will get more of a response with a letter, rather than just a phone call.

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By *ildt123Man
over a year ago

Huddersfield

Formal complaint in writing to head office. Address it personally to the highest person you can find. If they have Facebook or Twitter post it on their public wall too you'll be amazed how much effect that has.

Give them hell

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By (user no longer on site)
over a year ago


"Formal complaint in writing to head office. Address it personally to the highest person you can find. If they have Facebook or Twitter post it on their public wall too you'll be amazed how much effect that has.

Give them hell"

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By (user no longer on site)
over a year ago

Oh that is awful. Hope your son is ok and doesn't put him off wanting to travel on there again. Xx

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By (user no longer on site)
over a year ago

How distressing for your son, he must have felt very confused & stressed. Am glad he found someone to help x

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By *icketysplitsWoman
over a year ago

Way over Yonder, that's where I'm bound

Ask them what equality and diversity training staff get alongside their customer service training. Insist that they implement this as part of their commitment to ensure it never happens again.

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By *eavenNhell OP   Couple
over a year ago

carrbrook stalybridge

thanks everyone am livid luckily his sister is off uni so can travel with him tommorow to help him get his confidance back

mum has already ripped tram company a new one on the phone this evening very very apologetic staff at museam already had a go as well dont think they know just what a shit storm is coming their way hes more worried about the £100 fine than any thing else thinks hes gonna loose his playstation to pay it and for an autistic mboy that is his be all and end all

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By (user no longer on site)
over a year ago


"Ask them what equality and diversity training staff get alongside their customer service training. Insist that they implement this as part of their commitment to ensure it never happens again.

"
q

This

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By (user no longer on site)
over a year ago

That's awful.

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By *eavenNhell OP   Couple
over a year ago

carrbrook stalybridge


"Ask them what equality and diversity training staff get alongside their customer service training. Insist that they implement this as part of their commitment to ensure it never happens again.

q

This "
oh am gonna dont you worry

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By *ty31Man
over a year ago

NW London

The guy sounds like a jobsworth prick on a power trip. As others have said make a formal complaint, post on social media, generally kick up a stink.

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By (user no longer on site)
over a year ago

Name and shame them in your local newspaper disgraceful.

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By *alcon43Woman
over a year ago

Paisley

Despicable way to treat anyone never mind someone who is vulnerable.

I hope your son gets back his confidence and the tram company should make the inspector apologise.

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By *rs and Mr PandoraCouple
over a year ago

LUTTERWORTH

Appalling behaviour.

But also lovely to hear people helped your son x

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By (user no longer on site)
over a year ago

That £100 fine will be wiped immediately I guarantee it, so tell him not to worry about that.

Use book of face and even a national paper if you can, to shame them.

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By *amissCouple
over a year ago

chelmsford

Disgraceful, bless him, hope he's ok

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By *ophieslutTV/TS
Forum Mod
over a year ago

Central

So sad that we have people who would treat others this way.

I'd use social media and think you could get massive support against them.

The Equality Act means they must provide service that's reasonable for your son. Theirs obviously was not. If as Lickety says they're not providing training then again it's a total fail legally.

The fine cannot stand imo.

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By (user no longer on site)
over a year ago

As above; use social media to embarrass them in return.

Get your venting out here and deal with them calmly. Point out the effect this idiots behaviour has had on your son and explain calmly why.

Suggest they need to train their staff on how to treat people with traits such as your son. My son has Asperger's syndrome so I know how much little things can upset him let alone a response like yours has endured.

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By (user no longer on site)
over a year ago

Omg how disgusting and upsetting for your son name and shame them and share to facebook and twitter hope he will be ok xx

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By *my-blackTV/TS
over a year ago

Helston

Problem there is there are so many jerks out there in the world - should not be allowed to serve the public.

Hope your son settles down, I know how situations like that to someone sensitive can be extremely difficult.

Its so difficult to present a calming influence while seething inside as well.

Hope you get a good result in the end.

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By *ust RachelTV/TS
over a year ago

Crawley Down

Get social media involved, I am sure there are plenty who have had the same bad experience as your son.

A nice complaint mentioning what the thug did to your son on Twitter or Facebook can do wonders in the apology department, also give encouragement to others who have had the same treatment.

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