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Marks & Fucking Spencers :D

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By (user no longer on site) OP   
over a year ago

I've just been served in M&S and then went to pay with my Debit Card only to be told 'oh i cant serve you, we have the same surname and its against company policy'

I mean seriously! Does this mean i've gotta tell people that i want to pay by card before hand and tell them my surname before they even scan my goods???

Anyone else come across this? I felt like a right tit having all my stuff checked.

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By *orestersCouple
over a year ago

The Forest

Never had the problem - very few people have the surname of Hitler these days.

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By (user no longer on site)
over a year ago


"I've just been served in M&S and then went to pay with my Debit Card only to be told 'oh i cant serve you, we have the same surname and its against company policy'

I mean seriously! Does this mean i've gotta tell people that i want to pay by card before hand and tell them my surname before they even scan my goods???

Anyone else come across this? I felt like a right tit having all my stuff checked."

No most retail companies have similar policies and nobody has to state their name or method of payment. The assistant was only abiding by her company policy. If she hadn't then when the reciepts were accounted later that day she would have been disciplined for it.

Theft in this manner does happen and the checks are to keep costs down for all customers. W

Was the check done publicly or in a manner that caused embarrassment. If so, you should take it up with M&S as these security checks have to be done well out of the way of other customers. I know its cringeworthy and theres nothig worse than going into another shop and the alarm sounds because something you purchased in the store before didnt have the security tag removed! this happened to me in Boots they checked my shopping and the tag was a magnetic one from Debenhams - they checked my receipt and removed the tag to save me a trip back to the other store - I am always glad when common sense prevails.

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By (user no longer on site) OP   
over a year ago

Was done there and then at the tills... to make matters worse there was a long queue too

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By (user no longer on site)
over a year ago


"Was done there and then at the tills... to make matters worse there was a long queue too

"

Not nice - take it up with them. I am sure they will be sending you some 'sorry' vouchers in the post....plus they use the opportunity of complaints to retrain or refamiliarise the staff of procedures.

On a girly note.... what did you buy!!!

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By (user no longer on site)
over a year ago

just go to morrisons its cheaper lol

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By (user no longer on site) OP   
over a year ago


"Was done there and then at the tills... to make matters worse there was a long queue too

Not nice - take it up with them. I am sure they will be sending you some 'sorry' vouchers in the post....plus they use the opportunity of complaints to retrain or refamiliarise the staff of procedures.

On a girly note.... what did you buy!!!"

lol was just some food shopping, nothing amazingly special

After the toast and sausage thread on here i decided to go buy some thick sliced bread, some pork sausages and some of their soft spreadable butter.. yum yum

Got other items too like chicken thighs, fresh cod, peppered steak, fresh veg and some of their prepared _ruit (cos im lazy and like my pineapple alerady diced up haha)

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By (user no longer on site) OP   
over a year ago


"just go to morrisons its cheaper lol"

Morrisons for me is a 25min drive

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By (user no longer on site)
over a year ago


"Was done there and then at the tills... to make matters worse there was a long queue too

Not nice - take it up with them. I am sure they will be sending you some 'sorry' vouchers in the post....plus they use the opportunity of complaints to retrain or refamiliarise the staff of procedures.

On a girly note.... what did you buy!!!

lol was just some food shopping, nothing amazingly special

After the toast and sausage thread on here i decided to go buy some thick sliced bread, some pork sausages and some of their soft spreadable butter.. yum yum

Got other items too like chicken thighs, fresh cod, peppered steak, fresh veg and some of their prepared _ruit (cos im lazy and like my pineapple alerady diced up haha) "

can i have some of what u are on ?????...single parent not working and you can afford to buy food in M and S....????

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By (user no longer on site)
over a year ago

Im such an anorak Morrisons policy is different to Marksies (and yes I did ring up) they advise their staff not to serve anyone they know but if there was the same surname at the end of the transaction they would never search anyone's bags in front of other customers and cannot see how this could work - especiallyu with chip and pin with the unit placed at end of checkout. Not all operators see the debit card to read the name. Hope this helps in your complaint to marksies.

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By (user no longer on site) OP   
over a year ago


"can i have some of what u are on ?????...single parent not working and you can afford to buy food in M and S....????

"

I dont smoke, i dont drink, ive never touched drugs, had my first job at 15, and i saved from then too...

think i can shop where i want :D

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By (user no longer on site) OP   
over a year ago


"Im such an anorak Morrisons policy is different to Marksies (and yes I did ring up) they advise their staff not to serve anyone they know but if there was the same surname at the end of the transaction they would never search anyone's bags in front of other customers and cannot see how this could work - especiallyu with chip and pin with the unit placed at end of checkout. Not all operators see the debit card to read the name. Hope this helps in your complaint to marksies."

Thank you ever so much xxx

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By *ruitWoman
over a year ago

near kings lynn

cute hunny,sorry to hear you were embarrased. There is nothing worse really.

Hope you got it sorted and makes no difference if your a single mum or not its your choice to shop for food wherever as being a single parent is all about balance.

You give up on some stuff and cut down on these bits and occasionaly treat yourself to something.

Dont ever apologies for any of it. I am sure you do a brill job of being mum. xxxxxx

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By (user no longer on site)
over a year ago


"can i have some of what u are on ?????...single parent not working and you can afford to buy food in M and S....????

I dont smoke, i dont drink, ive never touched drugs, had my first job at 15, and i saved from then too...

think i can shop where i want :D "

sory if i upset u was just meant tongue in cheek ....really sorry

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By (user no longer on site) OP   
over a year ago

It wasnt all that many items, but was approaching lunchtime and bambino was a little bit grizzly... under normal circumstances id probs not have been bothered but she was aggitated and wanted to get her home, and there was a queue just made things appear 10 times worse lol

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By (user no longer on site) OP   
over a year ago


"sory if i upset u was just meant tongue in cheek ....really sorry "

lol its fine,, its just 'one of those days'

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By *plpxp2Couple
over a year ago

Middlesbrough

It isn't just shoplifting, its M & S shoplifting!

Sounds a bit old fashioned that only staff with the same surname steal, after all many family members don't have the same surname. I guess no one called Smith works in M & S

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By (user no longer on site)
over a year ago


"It isn't just shoplifting, its M & S shoplifting!

Sounds a bit old fashioned that only staff with the same surname steal, after all many family members don't have the same surname. I guess no one called Smith works in M & S "

Despite the image and better goods I think M&S are still pretty stuck in the quaint old days of 'Are You Being Served?' lol.

When I worked in retail they taught us about shoplifting to be aweare and all of the methods used in the past so I think it had a double use - to tell you they had seen it all and to put potential lifters off with each new influx of trainees...

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo


"can i have some of what u are on ?????...single parent not working and you can afford to buy food in M and S....????

I dont smoke, i dont drink, ive never touched drugs, had my first job at 15, and i saved from then too...

think i can shop where i want :D "

I would never feel the need to answer or justify to anyone who was as rude as that, even if after the event the whole " tongue in cheek" get out clause came out.

Well done for staying polite.

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By *atisfy janeWoman
over a year ago

Torquay

Anyway Marks and Spencers Food Halls are often not that much more expensive than other stores, and in Dartmouth M&S are very often cheaper for food bits than many other shops.....

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo


"Anyway Marks and Spencers Food Halls are often not that much more expensive than other stores, and in Dartmouth M&S are very often cheaper for food bits than many other shops.....

"

I have to be honest, we used it when we were there and it wasn't bad at all.

I used to believe the hype about Marks and Spencers, but just one example was last week where we bought some lemon sole from there, which was the same price as we had bought it in Sainsburys not long ago but M&S tasted much better.

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By (user no longer on site)
over a year ago

I had a neighbour who worked in Sparks..she would never serve anyone she knew...

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By (user no longer on site)
over a year ago


"I've just been served in M&S and then went to pay with my Debit Card only to be told 'oh i cant serve you, we have the same surname and its against company policy'

I mean seriously! Does this mean i've gotta tell people that i want to pay by card before hand and tell them my surname before they even scan my goods???

Anyone else come across this? I felt like a right tit having all my stuff checked.

No most retail companies have similar policies and nobody has to state their name or method of payment. The assistant was only abiding by her company policy. If she hadn't then when the reciepts were accounted later that day she would have been disciplined for it.

Theft in this manner does happen and the checks are to keep costs down for all customers. W

Was the check done publicly or in a manner that caused embarrassment. If so, you should take it up with M&S as these security checks have to be done well out of the way of other customers. I know its cringeworthy and theres nothig worse than going into another shop and the alarm sounds because something you purchased in the store before didnt have the security tag removed! this happened to me in Boots they checked my shopping and the tag was a magnetic one from Debenhams - they checked my receipt and removed the tag to save me a trip back to the other store - I am always glad when common sense prevails. "

Makes no seance. If your a family member looking for things for free you would just play cash.

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By (user no longer on site) OP   
over a year ago


"Anyway Marks and Spencers Food Halls are often not that much more expensive than other stores, and in Dartmouth M&S are very often cheaper for food bits than many other shops.....

I have to be honest, we used it when we were there and it wasn't bad at all.

I used to believe the hype about Marks and Spencers, but just one example was last week where we bought some lemon sole from there, which was the same price as we had bought it in Sainsburys not long ago but M&S tasted much better.

"

I like the quality of the produce, plus in the town centre its the only place with its own carpark (saves me walking all over town with bambino and bags of shoping)

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By (user no longer on site)
over a year ago

[Removed by poster at 21/02/11 16:09:06]

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By (user no longer on site)
over a year ago


"

Makes no seance. If your a family member looking for things for free you would just play cash."

Not for free - its called stealing. They take a basket of goods and the 'family member' or friend on the checkout, doesnt scan all of the items but goes through the motions. Just some things go through - for the sake of the cctv or supervisor watching. Doesnt matter if a debit card or cash is produced, some form of end of transaction result has to be shown to go through and the only charge is for the scanned items. Probably half of the basket to make it believable on the face of it. Its a pretty well known scam in retail.

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By (user no longer on site)
over a year ago


"

Makes no seance. If your a family member looking for things for free you would just play cash.

Not for free - its called stealing. They take a basket of goods and the 'family member' or friend on the checkout, doesnt scan all of the items but goes through the motions. Just some things go through - for the sake of the cctv or supervisor watching. Doesnt matter if a debit card or cash is produced, some form of end of transaction result has to be shown to go through and the only charge is for the scanned items. Probably half of the basket to make it believable on the face of it. Its a pretty well known scam in retail."

I get that bit and i get the bit about the same names. But family members will just use cash won't they? So all this same names thing is bollocks because its so easy to get round and saves M&S nothing in theft.

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By *atisfy janeWoman
over a year ago

Torquay

I'm guessing that M&S (and many other retailers) don't consider it to be bollocks or they wouldn't have that policy?

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By (user no longer on site)
over a year ago


"

Makes no seance. If your a family member looking for things for free you would just play cash.

Not for free - its called stealing. They take a basket of goods and the 'family member' or friend on the checkout, doesnt scan all of the items but goes through the motions. Just some things go through - for the sake of the cctv or supervisor watching. Doesnt matter if a debit card or cash is produced, some form of end of transaction result has to be shown to go through and the only charge is for the scanned items. Probably half of the basket to make it believable on the face of it. Its a pretty well known scam in retail.

I get that bit and i get the bit about the same names. But family members will just use cash won't they? So all this same names thing is bollocks because its so easy to get round and saves M&S nothing in theft. "

If people are hell bent on stealing they will think it through. I don't know what goes on in the minds of shoplifters, just had to be aware when I worked in retail. M&S are the judges of what their policy does for them as a retailler and which of their fraud prevention methods benefit and which ones don't, I imagine. The biggest thieves in the store I worked in were the store detectives and the security guards!

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By (user no longer on site)
over a year ago

Don't go slagging off Marks and Sparks I love it.

The foods great and the underwears fab even for. a tv.

You will probably find most shops have this policy.

The only problem I have is when I pay they look at me then the name on my card. Realise it's a tranny x

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By (user no longer on site) OP   
over a year ago

Ok i understand what the majority of people are saying about the policy,, but the lady who served me wasnt a family member.. we just had the same surname.

As an after thought a lot of my family members have different surnames to myself, they changed either through divorce or people re marrying..

All i know was i wasnt a happy bunny at the time and felt a little bit embarrassed at the time :D

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By (user no longer on site)
over a year ago

If you feel like that make a complaint to head office you may get some free vouchers if you was made to feel embarrassed. Me I would have just laughed at it. At the end of the day the teller may have had the sack if she did not now how would you feel then?

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By (user no longer on site)
over a year ago


"

Makes no seance. If your a family member looking for things for free you would just play cash.

Not for free - its called stealing. They take a basket of goods and the 'family member' or friend on the checkout, doesnt scan all of the items but goes through the motions. Just some things go through - for the sake of the cctv or supervisor watching. Doesnt matter if a debit card or cash is produced, some form of end of transaction result has to be shown to go through and the only charge is for the scanned items. Probably half of the basket to make it believable on the face of it. Its a pretty well known scam in retail.

I get that bit and i get the bit about the same names. But family members will just use cash won't they? So all this same names thing is bollocks because its so easy to get round and saves M&S nothing in theft.

If people are hell bent on stealing they will think it through. I don't know what goes on in the minds of shoplifters, just had to be aware when I worked in retail. M&S are the judges of what their policy does for them as a retailler and which of their fraud prevention methods benefit and which ones don't, I imagine. The biggest thieves in the store I worked in were the store detectives and the security guards!"

I am not knocking them doing something it just seems an odd thing doing the same name on a card cos its so easy to get round. I do know theft costs something like 5 to 10% on the cost of stuff and its us who really have to pay for it.

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo


"Ok i understand what the majority of people are saying about the policy,, but the lady who served me wasnt a family member.. we just had the same surname.

As an after thought a lot of my family members have different surnames to myself, they changed either through divorce or people re marrying..

All i know was i wasnt a happy bunny at the time and felt a little bit embarrassed at the time :D"

Exactly....and I think that is what the man is saying up there....how would any shop know who is your relative anyway.

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By *ensual temptressWoman
over a year ago

Southampton

i take it m and s dont hire anyone called smith ,jones ect etc .youdnot be able to serve hardly anyone! lol!!

i think maybe the person taking policy to heart over common sense ! id def complin to store though as well out of order !! bad enough queing once let alone twice due to their "rules " .

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By (user no longer on site) OP   
over a year ago


"If you feel like that make a complaint to head office you may get some free vouchers if you was made to feel embarrassed. Me I would have just laughed at it. At the end of the day the teller may have had the sack if she did not now how would you feel then? "

Janelle u try laughing at the situation when youve a unhappy little girl crying, and a queue of people behind you all waiting to get through the check outs.

Id not feel guilty if that person got the sack (awaits the boo's and hiss's) Its a policy ive never been aware of, never come across it, was never asked what my surname is, never asked what payment method i wanted to use before hand.. and id never seen the cashier at the time. Neither of us knew each other.

Only thing was that we had the same surname. In my opinion, if Marks and Spencers (or other retailers) have trust issues with their staff then thats their problem. Not mine as a PAYING customer

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By (user no longer on site)
over a year ago

But if the teller had not done anything she/he may have either had a warning or the sack

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By (user no longer on site)
over a year ago

Then you need to speak to head office cutensassy I would laugh at it because it's a silly policy and make a joke of it the teller probably felt awful for having to do it in the 1st place. If she had not her head would have been on the block.

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By (user no longer on site)
over a year ago


"If you feel like that make a complaint to head office you may get some free vouchers if you was made to feel embarrassed. Me I would have just laughed at it. At the end of the day the teller may have had the sack if she did not now how would you feel then?

Janelle u try laughing at the situation when youve a unhappy little girl crying, and a queue of people behind you all waiting to get through the check outs.

Id not feel guilty if that person got the sack (awaits the boo's and hiss's) Its a policy ive never been aware of, never come across it, was never asked what my surname is, never asked what payment method i wanted to use before hand.. and id never seen the cashier at the time. Neither of us knew each other.

Only thing was that we had the same surname. In my opinion, if Marks and Spencers (or other retailers) have trust issues with their staff then thats their problem. Not mine as a PAYING customer

"

Its not right you should have to change cues. They should change staff over or get a manager in to oversee it. It all looks like bollocks to me by the shop.

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By (user no longer on site) OP   
over a year ago


"Its not right you should have to change cues. They should change staff over or get a manager in to oversee it. It all looks like bollocks to me by the shop."

Just saw it as an inconvience, im aware policys are in place for a reason..but its just been one of those days where everythin goes tits up! haha

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By *umpkinMan
over a year ago

near the sounds of the wimborne quarter jack!

Just a shame the the teller didn`t apply a little common sense and get a supervisor to OK the transaction like they do when under-18 tellers have to put alchohol through!

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By (user no longer on site)
over a year ago


"Its not right you should have to change cues. They should change staff over or get a manager in to oversee it. It all looks like bollocks to me by the shop.

Just saw it as an inconvience, im aware policys are in place for a reason..but its just been one of those days where everythin goes tits up! haha "

Maybe they should have these rules on the tills so joe public knows what they are

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By (user no longer on site)
over a year ago

At the end of the day these shops have these rules that we don't know about.

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By *aucy3Couple
over a year ago

glasgow


"I've just been served in M&S and then went to pay with my Debit Card only to be told 'oh i cant serve you, we have the same surname and its against company policy'

I mean seriously! Does this mean i've gotta tell people that i want to pay by card before hand and tell them my surname before they even scan my goods???

Anyone else come across this? I felt like a right tit having all my stuff checked."

looking at you'r avatar.there could be worse outcome's,than feeling a right tit

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By *im halpertMan
over a year ago

redditch

all I can think of is that in that particular branch theyve had a lot of theft of this kind,as ive never heard of that policy before!

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By *ytraCouple
over a year ago

Wrexham

Must admit this is a weird policy, besides if paying by card are you not supposed to insert your own card into the machine nowadays???

Also as far as i am aware the name wouldn't show up on any receipts anyway they just show the card info!!

Might be wrong but our tills don't show any personal info

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By (user no longer on site)
over a year ago

Didn't think of that you pop your card in the put your pin in how they gonna know the name on it we don't sign anymore x

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By (user no longer on site)
over a year ago


"Didn't think of that you pop your card in the put your pin in how they gonna know the name on it we don't sign anymore x"

Depends on if you hand your card to be swiped or they let you swipe different checkouts have different methods besides you already said in an earlier post that the only problem you have is when you hand over your card, they look at name then look at you and realise youre a tranny, so you have experienced handing card over as OP did....

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By (user no longer on site)
over a year ago

What would they do if your surname was 'Marks' or 'Spencer'?? Would they serve you or not??

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By *emmefataleWoman
over a year ago

dirtybigbadsgirlville


"What would they do if your surname was 'Marks' or 'Spencer'?? Would they serve you or not?? "
or Mark Spencer!

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By (user no longer on site)
over a year ago

I wonder if Lady Di ever had trouble getting served in M&S before she became a Windsor?

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By (user no longer on site)
over a year ago

One of my ancestors married into the Sainsbury family. Does that mean I'm more liable to nick a bag of frozen sausages?

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By *atisfy janeWoman
over a year ago

Torquay

I was in M&S food (Exeter) today, they never touched my card....just asked me to put in my pin number after they totalled it up....at no point did they touch my card, and no....your name never comes up on any display the assistant sees.

By the way....buy a chicken in M&S at the moment and get an apple or cherry pie chucked in for £5 total!

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