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"That's four and a half months. One last letter , politely stating refund in fourteen days or legal action. Then ... forget it .... like you say Seven pounds isn't worth the time and the principle isn't going to save a life. Just don't give them ANY publicity at all. " Very true, but if they did this to a number of customers - you start times £7 by x number of customers, that a nice little earner for them giving up. There are strict rules for website selling, far tighter than people imagine, so tell them that you will report them to Trading Standards to investigate a case of obtaining money by fraudulent methods (i.e. there are no goods). Other than that, did you pay with your credit card? If yes, then contact your credit card company to deal with it. | |||
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