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Amazon

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By (user no longer on site) OP   
over a year ago

I recently brought something for the first time on amazon. The item isn't ad described and want to send it back. How do I go about claiming the postage back please?

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By (user no longer on site)
over a year ago

Id say contact the vendor from the details inside the parcel, they'd be able to help

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By *ilmiss75Woman
over a year ago

Thornton

I didn't think you could get the postage back. Just a refund for the item.

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By (user no longer on site)
over a year ago

If it's not as described you can contact Amazon and go thru thier dispute procedure....I did this year's ago but it may have changed now xx

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By (user no longer on site) OP   
over a year ago

Oh I just assumed I could get it paid?

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By (user no longer on site)
over a year ago

I had an amazon delivery yesterday. I was out and they left a note saying it was left under my dad's pickup wheel arch! !!

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By (user no longer on site)
over a year ago

Depends if it came from amazon or through amazon. Just go to your account purchase history. It's quite straight forward.

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By (user no longer on site) OP   
over a year ago

Thanks all. I'll get in touch with them tomorrow and see what they say

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By (user no longer on site)
over a year ago

I was sent a phone case that was wrong before Christmas, getting a refund was quite straight forward. Just a few mouse clicks.

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By *ittle_brat_evie!!Woman
over a year ago

evesham


"I had an amazon delivery yesterday. I was out and they left a note saying it was left under my dad's pickup wheel arch! !!"

How did they know it was your dad's pick up?!

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By (user no longer on site)
over a year ago

I had this yesterday, the item arrived damaged, I couldn't complete the returns form online for some reason (wouldn't go past step two), emailed customer services, 9am this morning a replacement arrived! Couldn't ask for better service, the item was from Amazon themselves though rather than through them, and the replacement has arrived with a pre paid returns label for the damaged item.

If in doubt, email them

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By (user no longer on site)
over a year ago

They may be evil tax avoiding scum but they have great customer service!

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By *at69driveMan
over a year ago

Hertford


"I recently brought something for the first time on amazon. The item isn't ad described and want to send it back. How do I go about claiming the postage back please? "
. Should people really expect refunds of the cost to return goods ?. If you use a high Street retailer , they would not refund your bus fares or petrol costs for driving back..

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By (user no longer on site) OP   
over a year ago

The goods aren't as advertised so I think it's only fair they refund my postage.

It's a bit different than going into a store and purchasing the goods don't you think.

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By (user no longer on site) OP   
over a year ago


"They may be evil tax avoiding scum but they have great customer service!"

If in doubt I'll give them a call tomorrow. Thank you for your help

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By (user no longer on site) OP   
over a year ago


"I had this yesterday, the item arrived damaged, I couldn't complete the returns form online for some reason (wouldn't go past step two), emailed customer services, 9am this morning a replacement arrived! Couldn't ask for better service, the item was from Amazon themselves though rather than through them, and the replacement has arrived with a pre paid returns label for the damaged item.

If in doubt, email them "

That does sound very good service indeed

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