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TalkTalk - useless or what?

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By *otfuzz66 OP   Man
over a year ago

Preston

My internet off more than its on with these useless t**ts. Anybody else had problems with them?

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By (user no longer on site)
over a year ago

useless - we had them 10 years ago - got rid as soon as we could

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By *otfuzz66 OP   Man
over a year ago

Preston


"useless - we had them 10 years ago - got rid as soon as we could"

oh bollox ive just signed up 4 18months, dooooh

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By (user no longer on site)
over a year ago


"useless - we had them 10 years ago - got rid as soon as we could

oh bollox ive just signed up 4 18months, dooooh"

you might be able to escape - are you still in the cooling off 14 days period

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By *tep121Man
over a year ago

manchester

Useless. 2 months in to a 18 month deal, was great to start off with, super fast broadband, TV isn't too bad, but last couple of weeks, Internet connection can't seem to cope with 2 things connected to it. TV through Internet is fine but seems to take forever if downloading music or films

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By *heOwlMan
over a year ago

Altrincham

Like most ISPs they just resell BT services, so the connection speeds will be due to one of two things. Either the line is not too good - BT issue - or their router ain't up to the job.

That said their customer service is appaling and their security even worse. I currently pay for my mums broadband and will be swapping to anyone else when she moves house in then next couple of months.

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By *ust RachelTV/TS
over a year ago

Horsham

The internet goes off mainly at night, apart from that it is ok.

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By *enard ArgenteMan
over a year ago

London and France

Don't forget; they are the ones whose security was massively breached a few months ago;

Their systems are incredibly insecure.

They were warned several times about it, and did nothing.

Wouldn't touch with a barge pole .

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By (user no longer on site)
over a year ago

Yup, won't bore you with the details as you're probably experiencing the same as us, now with sky.

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By (user no longer on site)
over a year ago

For a number of reasons I have a BT and a TalkTalk line (both residential), both with internet access, which I aggregate.

Faults on both lines in last 5 years?

One on each and that was only because a car drove into the local street cabinet.

Took one line down and Openreach when fixing the first line broke the second line.

Both lines regularly give me around 70mb throughput individually.

NB Although the physical copper is shared with BT Openreach, Talktalk like some other ISPs such as Sky have their own exchange equipment and as such do not resell BT services

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By (user no longer on site)
over a year ago

My brother had talk talk internet his router was always crapping out. I tried looking at the reason I.e was the channel the same as someone else's router. Also the location of the telephone exchange makes a massive difference with adsl the further away the worse the connection also how many people local use the same provider can effect the overall service.

The downside is you're in a 18 month contract but you really should get fibre optic broadband it doesn't lose speed plus most providers give a decent router unlike talk talk.

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By (user no longer on site)
over a year ago


"My brother had talk talk internet his router was always crapping out. I tried looking at the reason I.e was the channel the same as someone else's router. Also the location of the telephone exchange makes a massive difference with adsl the further away the worse the connection also how many people local use the same provider can effect the overall service.

The downside is you're in a 18 month contract but you really should get fibre optic broadband it doesn't lose speed plus most providers give a decent router unlike talk talk. "

That can be changed in the router settings and isn't a problem specific to the TalkTalk router.

NB there's nothing stopping people using their own hardware with any ISP although if you are on fibre rather than traditional ADSL your choices may be limited.

My personal setup is that the BT Homehub & TalkTalk SUperrouter both have their wifi disabled so they are effectively acting as VDSL modems only.

They both then feed into a TP Link router to which everything in the house connects either wired or wireless.

The TP Link then load balances across the two internet connections.

I do accept however that I may not be your average home user

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By (user no longer on site)
over a year ago

for reference my recent experience of speaking to both BT & Talktalk was equally bad.

Nothing worse than an offshore support team that is strictly scripted and monitored on what they do and don't actually listen/engage with the customer.

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By (user no longer on site)
over a year ago


"Like most ISPs they just resell BT services, so the connection speeds will be due to one of two things. Either the line is not too good - BT issue - or their router ain't up to the job.

That said their customer service is appaling and their security even worse. I currently pay for my mums broadband and will be swapping to anyone else when she moves house in then next couple of months."

Actually Talk Talk has significant unbundled LLU

So the copper maybe legacy BT from house to exchange - which. Anyone can provide services over (and BT open reach own)but from exchange to Internet is Talk Talk infra

The problem is they base it on Hawaei - crap Chinese equipment

So either does work or is spying on you

So I am afraid they are not 'reselling Bt services' just piggy backing open reach copper for the final mile

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By (user no longer on site)
over a year ago


"Like most ISPs they just resell BT services, so the connection speeds will be due to one of two things. Either the line is not too good - BT issue - or their router ain't up to the job.

That said their customer service is appaling and their security even worse. I currently pay for my mums broadband and will be swapping to anyone else when she moves house in then next couple of months.

Actually Talk Talk has significant unbundled LLU

So the copper maybe legacy BT from house to exchange - which. Anyone can provide services over (and BT open reach own)but from exchange to Internet is Talk Talk infra

The problem is they base it on Hawaei - crap Chinese equipment

So either does work or is spying on you

So I am afraid they are not 'reselling Bt services' just piggy backing open reach copper for the final mile

"

And off the back of that many isps such as Chess, Telecom Plus & Utility Warehouse actually resell Talktalk services rather than reselling BT Wholesale services .

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By (user no longer on site)
over a year ago


"My brother had talk talk internet his router was always crapping out. I tried looking at the reason I.e was the channel the same as someone else's router. Also the location of the telephone exchange makes a massive difference with adsl the further away the worse the connection also how many people local use the same provider can effect the overall service.

The downside is you're in a 18 month contract but you really should get fibre optic broadband it doesn't lose speed plus most providers give a decent router unlike talk talk.

That can be changed in the router settings and isn't a problem specific to the TalkTalk router.

NB there's nothing stopping people using their own hardware with any ISP although if you are on fibre rather than traditional ADSL your choices may be limited.

My personal setup is that the BT Homehub & TalkTalk SUperrouter both have their wifi disabled so they are effectively acting as VDSL modems only.

They both then feed into a TP Link router to which everything in the house connects either wired or wireless.

The TP Link then load balances across the two internet connections.

I do accept however that I may not be your average home user "

Does it actually do VRF to balance the links or just use the secondary link as backup as most routers do?

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By (user no longer on site)
over a year ago

I found BT crap!

Talk Talk is doing fine with me

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By *imjohnCouple
over a year ago

Clacton on sea, Essex

We have Talk Talk & have had for 10 yrs, it had teething probs when first starting but that was only for a few months then great service since.

We get about 38mb a sec which does us ok & the various Cam shows & online work we do.

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By *ophieslutTV/TS
over a year ago

Central


"useless - we had them 10 years ago - got rid as soon as we could

oh bollox ive just signed up 4 18months, dooooh"

You may be in your cooling off period? I've never used them and all of my broadband services have been great.

Check for cash back deals on broadband from cash back sites like quidco or topcashback too, as this sweetens the deal.

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By (user no longer on site)
over a year ago


"My brother had talk talk internet his router was always crapping out. I tried looking at the reason I.e was the channel the same as someone else's router. Also the location of the telephone exchange makes a massive difference with adsl the further away the worse the connection also how many people local use the same provider can effect the overall service.

The downside is you're in a 18 month contract but you really should get fibre optic broadband it doesn't lose speed plus most providers give a decent router unlike talk talk.

That can be changed in the router settings and isn't a problem specific to the TalkTalk router.

NB there's nothing stopping people using their own hardware with any ISP although if you are on fibre rather than traditional ADSL your choices may be limited.

My personal setup is that the BT Homehub & TalkTalk SUperrouter both have their wifi disabled so they are effectively acting as VDSL modems only.

They both then feed into a TP Link router to which everything in the house connects either wired or wireless.

The TP Link then load balances across the two internet connections.

I do accept however that I may not be your average home user

Does it actually do VRF to balance the links or just use the secondary link as backup as most routers do?"

It can balance or even aggregate the links for some stuff. I have managed to record throughput tests of 140/40

TP Link ER604

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By (user no longer on site)
over a year ago


"Yup, won't bore you with the details as you're probably experiencing the same as us, now with sky. "

i was with 02 and they swapped over to sky - no problems here though all good )does a runner to the door to touch wood)

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By (user no longer on site)
over a year ago

really bad service with this lot....

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By (user no longer on site)
over a year ago

Yes I swap for bt

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By *inkxRabbitWoman
over a year ago

Mostly in GU24

Dreadful. So was sky broadband. That's because the links are in BT exchanges so they're not done properly. It takes ages to get set up and if you have problems it takes ages to get it fixed. We went with BT and haven't looked back since.

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By *irty130Couple
over a year ago

Bristol Area


"The internet goes off mainly at night, apart from that it is ok."
Not just us that happens to then! TalkTalk swear blind they don't turn it down, but there's no other reason that it goes to less than half speed after midnight!!!

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By *irty130Couple
over a year ago

Bristol Area

But have you tried plugging it in to the master socket?

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By (user no longer on site)
over a year ago


"The internet goes off mainly at night, apart from that it is ok.Not just us that happens to then! TalkTalk swear blind they don't turn it down, but there's no other reason that it goes to less than half speed after midnight!!! "

Both TalkTalk and BT (along with Sky etc) tend to do network maintenance between midnight and 6AM however you are unlikely to find any mention of it anywhere on their residential service pages although frequently it can be found on their business pages but you have to go hunting

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By (user no longer on site)
over a year ago

For those on Talktalk (or using any Isp who resells TalkTalk services) having speed issues running speedtests on the below link at varying times of day and entering you phone number will link the results to your account ready for when you phone in

http://www.supportal-test.co.uk/

For those on BT or BT based services a similar test (actually it's in many respects better) is at http://speedtest.btwholesale.com/

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By (user no longer on site)
over a year ago

Would never entertain using this joke of a company again.

Had problem after problem for ages and finally quit them short of my contract.

It was worth the financial penalty in the long run.

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By (user no longer on site)
over a year ago

There's so much that people don't understand about broadband, the line is always supplied by bt if it's crap it's crap no matter who you are with its going to drop out.

As with all providers they have their own equipment in the exchange which could be the issue unless you are on fibre then its all BT, I would call them and ask them to change the profile on your line and increase the snr, this will help the connection if it is the line it'll bring more stability, my two peneth lol.

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By (user no longer on site)
over a year ago


"useless - we had them 10 years ago - got rid as soon as we could"

Had same problem

First two months it was OK for first 4 days after that off and they didn't care

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By *otfuzz66 OP   Man
over a year ago

Preston

Its back up & running

Fibre bb @ about 36mb download, 1.8mb upload. Apparently this is about as good as it gets, welcome to the future!

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By *otfuzz66 OP   Man
over a year ago

Preston

Thank god ive got O2 4g ob mi phone!

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By (user no longer on site)
over a year ago

Crap.... I had Talk Talk about 6 yrs ago always a problem. Now with Sky for TV also & it's costing a fortune plus Internet so slow. X

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By (user no longer on site)
over a year ago

I had Talk Talk for about a year with no problems, then there was a massive outage in my area and it took them almost 6 week to fix. I found out that Talk Talk don't pay BT Openreach a service fee so BT actually have no obligation to fix any issues. I left soon after. ive had 3 outages with my current provider in 2 years but they have always been resolved within 24hrs and tech visits are free. Paying a little more but it's peace of mind to have that fall back.

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By *iss_tressWoman
over a year ago

London


"Yup, won't bore you with the details as you're probably experiencing the same as us, now with sky. "

We have major problems with Sky: Internet keeps dropping. Nightmare!

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By (user no longer on site)
over a year ago

We have been with talk talk for years no problems at all .We have multiple users in house online at same time and never any probs .They keep trying to get us to upgrade but we won't as we have unlimited internet access at a very cheap price so we staying with them .

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By *osieWoman
over a year ago

Wembley

Don't know about their internet service but they tried to overcharge me by almost £8.00. When I refused to pay, they sold the 'debt' to a collection agency

I got myself a solicitor who sent them a letter before proceedings and threatened them with court action. Got them to pay my legal fee and me £50.00 in compensation

It is a Micky-Mouse company probably run by some thug

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By *thwalescplCouple
over a year ago

brecon


"For a number of reasons I have a BT and a TalkTalk line (both residential), both with internet access, which I aggregate.

Faults on both lines in last 5 years?

One on each and that was only because a car drove into the local street cabinet.

Took one line down and Openreach when fixing the first line broke the second line.

Both lines regularly give me around 70mb throughput individually.

NB Although the physical copper is shared with BT Openreach, Talktalk like some other ISPs such as Sky have their own exchange equipment and as such do not resell BT services"

However, unless you are in an area where another Communications Provider (such as Virgin) have put their own cables in (extremely rare), then all CP's use the same network, cables, exchanges etc which is run by Openreach.

This is why often it doesn't matter who you are with, as the service will be the same.

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By *umpkinMan
over a year ago

near the sounds of the wimborne quarter jack!

I`m out in the sticks and over a mile away from the nearest roadside cabinet, more than that from the nearest exchange. From the nearest roadside cabinet to my house all of the lines are overhead. I have had problems with the line but it`s nearly always caused by damp getting into post mounted equipment or branches rubbing against cables. BT are usually very reliable in repairing faults when they say they`re coming out. On the other hand, my next door neighbour is with Talk Talk and seems to get more in the way of line faults, lots more than I ever seem to get yet both of our phones connect to the same post and post junction just across the road from our house. She seems to have to wait longer for faults to be connected and sometimes faults aren`t repaired properly. If anything, I use my net more than her whilst she uses the phone more than me.

Go figure why I`m with BT and she went with Talk Talk because they were "cheaper"!

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By (user no longer on site)
over a year ago


"My internet off more than its on with these useless t**ts. Anybody else had problems with them?"

For years before I switched.

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By (user no longer on site)
over a year ago


"For a number of reasons I have a BT and a TalkTalk line (both residential), both with internet access, which I aggregate.

Faults on both lines in last 5 years?

One on each and that was only because a car drove into the local street cabinet.

Took one line down and Openreach when fixing the first line broke the second line.

Both lines regularly give me around 70mb throughput individually.

NB Although the physical copper is shared with BT Openreach, Talktalk like some other ISPs such as Sky have their own exchange equipment and as such do not resell BT services

However, unless you are in an area where another Communications Provider (such as Virgin) have put their own cables in (extremely rare), then all CP's use the same network, cables, exchanges etc which is run by Openreach.

This is why often it doesn't matter who you are with, as the service will be the same."

The equipment in the exchanges is different and it's the core network and PoP's which make the difference not the final mile

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By *helbeeCouple
over a year ago

Nuneaton

Im with virgin media for broadband an there pretty good, consistent an cause i use several devices on my super hub etcm download an stream.,i need the speed..an not dropout from the speed plus there pretty good...ive been with them a while an they have lowered my tv package an broadband in price so im a happy bunny

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By (user no longer on site)
over a year ago


"I had Talk Talk for about a year with no problems, then there was a massive outage in my area and it took them almost 6 week to fix. I found out that Talk Talk don't pay BT Openreach a service fee so BT actually have no obligation to fix any issues. I left soon after. ive had 3 outages with my current provider in 2 years but they have always been resolved within 24hrs and tech visits are free. Paying a little more but it's peace of mind to have that fall back. "

Load of codswallop.

Talktalk "rent" the copper from Openreach on a per line basis so Openreach are as obliged to fix faults on the copper as much as for anyone else inlcuding BT Wholesale , Sky etc

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By (user no longer on site)
over a year ago


"For a number of reasons I have a BT and a TalkTalk line (both residential), both with internet access, which I aggregate.

Faults on both lines in last 5 years?

One on each and that was only because a car drove into the local street cabinet.

Took one line down and Openreach when fixing the first line broke the second line.

Both lines regularly give me around 70mb throughput individually.

NB Although the physical copper is shared with BT Openreach, Talktalk like some other ISPs such as Sky have their own exchange equipment and as such do not resell BT services

However, unless you are in an area where another Communications Provider (such as Virgin) have put their own cables in (extremely rare), then all CP's use the same network, cables, exchanges etc which is run by Openreach.

This is why often it doesn't matter who you are with, as the service will be the same.

The equipment in the exchanges is different and it's the core network and PoP's which make the difference not the final mile "

Final mile makes a difference when a car crashes into the cab ;o)

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By *oachman 9CoolMan
over a year ago

derby


"My internet off more than its on with these useless t**ts. Anybody else had problems with them?"
Talk talk Were my first broadband provider for the First year or two I found them ok but soon after I realised things were changeing and in the last 3 or 4 years Their service was poor from paying bills To customer support and language barrier Was just as bad but the last straw was when they made it compulsory "No Choice" but to have films etc to watch and see through their preview box they sent Everyone, I had to In the end pay for the preview box, but I did not commit to paying for the package for haveing The films etc, I was good enough to send them their router back, for this A pound went to charity, I was glad to Have gone in the end, and constantly going on about how better they were than BT, I don,t have either but thou I pay up front line rental still, I don,t have my broadband constantly in my Face like talk talk were.

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By *erbyDalesCplCouple
over a year ago

Derbyshire

We're with TalkTalk, and First Utility (another company with shocking customer service). In our view the significant cost saving is worth the rare hassle when one needs customer service.

Tip: only ever deal with the 'retention' dept, or choose the "I'm thinking of leaving" option. And remain calm, but resolute. Never fails for me.

Mr ddc

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By (user no longer on site)
over a year ago


"My internet off more than its on with these useless t**ts. Anybody else had problems with them?"

Plenty of problems, but all OK at the moment.

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By (user no longer on site)
over a year ago


"For a number of reasons I have a BT and a TalkTalk line (both residential), both with internet access, which I aggregate.

Faults on both lines in last 5 years?

One on each and that was only because a car drove into the local street cabinet.

Took one line down and Openreach when fixing the first line broke the second line.

Both lines regularly give me around 70mb throughput individually.

NB Although the physical copper is shared with BT Openreach, Talktalk like some other ISPs such as Sky have their own exchange equipment and as such do not resell BT services

However, unless you are in an area where another Communications Provider (such as Virgin) have put their own cables in (extremely rare), then all CP's use the same network, cables, exchanges etc which is run by Openreach.

This is why often it doesn't matter who you are with, as the service will be the same.

The equipment in the exchanges is different and it's the core network and PoP's which make the difference not the final mile

Final mile makes a difference when a car crashes into the cab ;o)"

Yes - but that's a one off

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By *oachman 9CoolMan
over a year ago

derby


"My internet off more than its on with these useless t**ts. Anybody else had problems with them?Talk talk Were my first broadband provider for the First year or two I found them ok but soon after I realised things were changeing and in the last 3 or 4 years Their service was poor from paying bills To customer support and language barrier Was just as bad but the last straw was when they made it compulsory "No Choice" but to have films etc to watch and see through their preview box they sent Everyone, I had to In the end pay for the preview box, but I did not commit to paying for the package for haveing The films etc, I was good enough to send them their router back, for this A pound went to charity, I was glad to Have gone in the end, and constantly going on about how better they were than BT, I don,t have either but thou I pay up front line rental still, I don,t have my broadband constantly in my Face like talk talk were. "
Let me just Add not compulsory to have films, but That was more down to not signing for the package they did everything else they could to get me to go along with it one was sending me the preview box Which I had to pay for.. but that was the end of talk talk for me. never been so glad.

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