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45 effing minutes!!!

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By *risky_Mare OP   Woman
over a year ago

...Up on the Downs

.. quoted just to get through to Plusnet technical help? Ffs that is appalling!! Even their online help is quoting a 14 hr wait!

AAAAAAAARRRRRRGH!!!

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By *iamondjoeMan
over a year ago

Glastonbury

I thought this was gonna be about WMD...

Phew!

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By (user no longer on site)
over a year ago

Customer Services is a bit of a contradiction of terms.

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By (user no longer on site)
over a year ago

I expect the wait time on new sales calls is considerably less

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By *risky_Mare OP   Woman
over a year ago

...Up on the Downs


"I thought this was gonna be about WMD...

Phew!"

LOL, if I had one I'd bloody use it!!

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By (user no longer on site)
over a year ago

Out of interest was the phone line a premium rate line?

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By *harpDressed ManMan
over a year ago

Here occasionally, but mostly somewhere else

Not exactly "doing you proud"...

Is this a one off, I wonder, or part of the reason their prices are cheaper?

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By *risky_Mare OP   Woman
over a year ago

...Up on the Downs


"Not exactly "doing you proud"...

Is this a one off, I wonder, or part of the reason their prices are cheaper? "

It's been 15 mins for months - I may have to nuke Yorkshire!

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By *iamondsmiles.Woman
over a year ago

SW1A1AA

That's funny as one of the reasons I swapped to plusnet was because of good customer service, but I have only rang them once.

I'm still in therapy from orange

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By *risky_Mare OP   Woman
over a year ago

...Up on the Downs


"That's funny as one of the reasons I swapped to plusnet was because of good customer service, but I have only rang them once.

I'm still in therapy from orange

"

Well, I was well sneaky - I got straight through to customer service, complained that I was not back online in 24 hrs, and they put me straight through to a technical specialist - who has eventually solved the problem!

Perhaps i can get on with my life now!!

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By *risky_Mare OP   Woman
over a year ago

...Up on the Downs

Now waiting on the Adobe online helpline chat - oh such joy!!

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By *harpDressed ManMan
over a year ago

Here occasionally, but mostly somewhere else

Stop breaking things!

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By (user no longer on site)
over a year ago

I once waited for 4hrs trying to speak to someone at BT only to find I'd been put through to the wrong department and would have to join another que to spek to the correct person. Needless to say I cancelled and have never had anything to do with BT since.

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By *icky999Man
over a year ago

warrington


"That's funny as one of the reasons I swapped to plusnet was because of good customer service, but I have only rang them once.

I'm still in therapy from orange

Well, I was well sneaky - I got straight through to customer service, complained that I was not back online in 24 hrs, and they put me straight through to a technical specialist - who has eventually solved the problem!

Perhaps i can get on with my life now!! "

you did try turning it off and on again?

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By *risky_Mare OP   Woman
over a year ago

...Up on the Downs


"Stop breaking things!"

I don't often get a chance to break them - they never effing work from the start!!!

Coming up to an hour now waiting for a response on Adobe 'live chat'!! You could easily die before they get back to you...

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By *risky_Mare OP   Woman
over a year ago

...Up on the Downs


"That's funny as one of the reasons I swapped to plusnet was because of good customer service, but I have only rang them once.

I'm still in therapy from orange

Well, I was well sneaky - I got straight through to customer service, complained that I was not back online in 24 hrs, and they put me straight through to a technical specialist - who has eventually solved the problem!

Perhaps i can get on with my life now!!

you did try turning it off and on again? "

I'm gonna try hitting it with a bloody hammer in a minute!!!

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By *risky_Mare OP   Woman
over a year ago

...Up on the Downs

It's OK I'm finally through to Jit**dra K***wani - he's asking how I am?.....

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By *risky_Mare OP   Woman
over a year ago

...Up on the Downs

Yay, me clone stamp is all fixed after only an hour and 15 mins!

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By (user no longer on site)
over a year ago


"Yay, me clone stamp is all fixed after only an hour and 15 mins! "

I'm going to put you on hold for someone in support to respond to your post.

You are currently 124th in line.

Here's some nice music.........

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By (user no longer on site)
over a year ago

You are currently 14th in line.

Here's some more nice music....

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By (user no longer on site)
over a year ago

Ring the "deleting my account" number....that's fast!

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By *ohnaronMan
over a year ago

london

Please stay on the line for our customer satisfaction survey. Press 1 for absolutely delighted.

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By (user no longer on site)
over a year ago

Hello and good evening Miss Frisky, thanks for holding, we're connecting you now......

Hello, excuse me, hello, HELLO, anyone there?

I don't believe it, she's fucking hung up.....

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By *risky_Mare OP   Woman
over a year ago

...Up on the Downs


"Hello and good evening Miss Frisky, thanks for holding, we're connecting you now......

Hello, excuse me, hello, HELLO, anyone there?

I don't believe it, she's fucking hung up....."

Fuckin hung herself more like......

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By (user no longer on site)
over a year ago


"Hello and good evening Miss Frisky, thanks for holding, we're connecting you now......

Hello, excuse me, hello, HELLO, anyone there?

I don't believe it, she's fucking hung up.....

Fuckin hung herself more like...... "

Bloody hope not!!!!!!!

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By (user no longer on site)
over a year ago

talktalk are crap too..stuttering internet etc..

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