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photography question

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By *ust Rachel OP   TV/TS
over a year ago

Horsham

I recently got a Canon D500 DSLR, it has 2 lenses. A normal lens and a zoom/telephoto lens, the issue is the telephoto. You can take one picture with it, you get an error message and the connection being dirty and needed cleaning.

I have heard this could be a broken wire inside, any ideas on the best way to fix it. Rather not take it to a camera shop due to expense.

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By *tloversCouple
over a year ago

Warrington

Surely this question would be better on a photography forum??

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By (user no longer on site)
over a year ago

If you look on lens u should see like a metal pad on lens and camera where electrics etc contact together wipeboth with a lens cleaner or glasses wipe etc should do the trick

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By *elvet RopeMan
over a year ago

by the big field

Exactly what lens is it? (by exactly, i mean it will say something along the lines of EF-S 55-250mm f/4-5.6 IS STM- post as much of this as you can find on the lens body).

Generally, it could be dirt or grease on the gold pads on the ring mount- if you're very careful, a bit of IPA cleaner on a cotton bud will clean these- just make sure you spray it on the bud away from the lens. I always make sure the caps are fitted when lenses are off the body but you'll need the back cap off to clean the pads, so make sure the glass is covered with lint free cloth and maybe a bit of cling film.

If this doesn't work, you might be able to open the lens and check the wires, depending on your ability. If you can, try it on a different Canon DSLR, just to check it (any camera shop will do).

If its a kit lens, its probably not worth sending away for repair, ebay has loads of replacements for not much cash.

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By (user no longer on site)
over a year ago

Send it back to canon, it's cheaper than taking it to a camera shop who will send it to canon and charge you on top for the privilege

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By *ighorn2006Man
over a year ago

Ceredigion / N France

If the camera is working ok with the 'normal' lens it would suggest a fault with the telephoto lens.

You could try it on another Canon & see what happens

Otherwise as suggested try cleaning as previously suggested

Is it new or second hand ?

Personnally I'd be warey of taking it apart.

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By *ust Rachel OP   TV/TS
over a year ago

Horsham

Thanks for your the advice.

I didn't have the details of the lens at the time of posting this, nor now replying to it.

Yes it is second-hand, bought for £50, not quite worth going to a camera repair shop. The body works well with the standard lens.

I will try cleaning the contact ts.

are there anythings I need to know about opening the apertures when using it manually. Had an SLR years ago and forgot what I learned back then.

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By *ighorn2006Man
over a year ago

Ceredigion / N France

Oh Rachael I think you need a lesson about opening apertures !

Samaller the f number the wider the aperture but it will also affect your depth of field not jus the amount of light

I'm sure it will all cum back once you start playing with it

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By (user no longer on site)
over a year ago


"Thanks for your the advice.

I didn't have the details of the lens at the time of posting this, nor now replying to it.

Yes it is second-hand, bought for £50, not quite worth going to a camera repair shop. The body works well with the standard lens.

I will try cleaning the contact ts.

are there anythings I need to know about opening the apertures when using it manually. Had an SLR years ago and forgot what I learned back then."

Google for 'The Exposure Triangle'* and find the Digital Camera World article - this will give you a quick refresher in the aperture/iso/shutter relationship.

-

*This is not a dogging location.

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By (user no longer on site)
over a year ago


"Thanks for your the advice.

I didn't have the details of the lens at the time of posting this, nor now replying to it.

Yes it is second-hand, bought for £50, not quite worth going to a camera repair shop. The body works well with the standard lens.

I will try cleaning the contact ts.

are there anythings I need to know about opening the apertures when using it manually. Had an SLR years ago and forgot what I learned back then.

Google for 'The Exposure Triangle'* and find the Digital Camera World article - this will give you a quick refresher in the aperture/iso/shutter relationship.

-

*This is not a dogging location. "

Cracking little article. When I first started snapping, many, many years ago. That was the biggest source of frustration....... Getting that triangle right.

Sometimes it still does, even 25 years on from when I took my first photographs.

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By (user no longer on site)
over a year ago


"Thanks for your the advice.

I didn't have the details of the lens at the time of posting this, nor now replying to it.

Yes it is second-hand, bought for £50, not quite worth going to a camera repair shop. The body works well with the standard lens.

I will try cleaning the contact ts.

are there anythings I need to know about opening the apertures when using it manually. Had an SLR years ago and forgot what I learned back then.

Google for 'The Exposure Triangle'* and find the Digital Camera World article - this will give you a quick refresher in the aperture/iso/shutter relationship.

-

*This is not a dogging location.

Cracking little article. When I first started snapping, many, many years ago. That was the biggest source of frustration....... Getting that triangle right.

Sometimes it still does, even 25 years on from when I took my first photographs."

Agreed - I still get in a muddle sometimes with it all which was causing me to get frustrated when out shooting.

I realised though that I can approach it in two ways. I can shoot for the shot or I can shoot for the art. If I'm doing the latter, then I can play with the DoF, shutter etc and I give myself time to shoot. The frustration is wanting a shot and it passing me by because I was trying to do something arty - so in these instances, I let the camera do the work for me!

Theres no shame in Full Auto!

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By (user no longer on site)
over a year ago


"Thanks for your the advice.

I didn't have the details of the lens at the time of posting this, nor now replying to it.

Yes it is second-hand, bought for £50, not quite worth going to a camera repair shop. The body works well with the standard lens.

I will try cleaning the contact ts.

are there anythings I need to know about opening the apertures when using it manually. Had an SLR years ago and forgot what I learned back then.

Google for 'The Exposure Triangle'* and find the Digital Camera World article - this will give you a quick refresher in the aperture/iso/shutter relationship.

-

*This is not a dogging location.

Cracking little article. When I first started snapping, many, many years ago. That was the biggest source of frustration....... Getting that triangle right.

Sometimes it still does, even 25 years on from when I took my first photographs.

Agreed - I still get in a muddle sometimes with it all which was causing me to get frustrated when out shooting.

I realised though that I can approach it in two ways. I can shoot for the shot or I can shoot for the art. If I'm doing the latter, then I can play with the DoF, shutter etc and I give myself time to shoot. The frustration is wanting a shot and it passing me by because I was trying to do something arty - so in these instances, I let the camera do the work for me!

Theres no shame in Full Auto! "

Agreed, if time is pressing and you need to capture a moment that ain't coming back.

I tend not to use full manual unless I have time to set up a shot. Usually aperture priority with compensation, occasionally shutter priority too.

I did a weddings workshop with a 'photographer of the year winner' recently and even he rarely shoots full manual.

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By *eavenNhellCouple
over a year ago

carrbrook stalybridge

Try flicking it to full auto see what settings it comes up with then goto manual/ or priority set up similar and away you go . Tend to shoot in aperture priority most of the time and rarely get caught out

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By *ust_for_laughsCouple
over a year ago

Hinckley

I still don't know why we haven't moved on from old-fashioned notions of 1/3's. Digital cameras are capable of finite changes in shutter/ISO/aperture and yet we're still using a system from decades ago!

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By *ust_for_laughsCouple
over a year ago

Hinckley


"Tend to shoot in aperture priority most of the time and rarely get caught out "

You'd get caught out constantly if you shot gigs...one misplaced metering point on the reflection coming off a guitar/sunglasses etc. and you're buggered!

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By *elvet RopeMan
over a year ago

by the big field

If using full auto, click round one for the flash disabled version- on camera flash is bloody awful as should be avoided unless absolutely essential

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By *ust_for_laughsCouple
over a year ago

Hinckley


"If using full auto, click round one for the flash disabled version- on camera flash is bloody awful as should be avoided unless absolutely essential"

Stick a bit of bog roll/napkin/kitchen roll (just a single ply) over the flash and it makes a world of difference.

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By *ust_for_laughsCouple
over a year ago

Hinckley

As to the original question, try rubbing a pencil eraser gently over the contacts.

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By *elvet RopeMan
over a year ago

by the big field


"If using full auto, click round one for the flash disabled version- on camera flash is bloody awful as should be avoided unless absolutely essential

Stick a bit of bog roll/napkin/kitchen roll (just a single ply) over the flash and it makes a world of difference."

I just avoid it and use a monopod/tripod or longer exposure- flat flash is just nasty unless i can't use the above or continuous lighting or slaves, the onboard flash stays hidden away!

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By *ust Rachel OP   TV/TS
over a year ago

Horsham

Thanks for the advice, I have used it a few times when I have borrowed it, I used to enjoy the manual focus as occasionally something really nice would come out when it was developed.

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By (user no longer on site)
over a year ago

There are three main rules of photography... Get closer, get closer, get closer.

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By (user no longer on site)
over a year ago

Try updating the firmware for the camera, from Canons website. Worked for me, when I bought a new lens, it can't hurt to have the most up to date firmware anyway

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By *ust Rachel OP   TV/TS
over a year ago

Horsham

Will try that, didn't give it a thought really.

Thanks

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By *ust_for_laughsCouple
over a year ago

Hinckley


"If using full auto, click round one for the flash disabled version- on camera flash is bloody awful as should be avoided unless absolutely essential

Stick a bit of bog roll/napkin/kitchen roll (just a single ply) over the flash and it makes a world of difference.

I just avoid it and use a monopod/tripod or longer exposure- flat flash is just nasty unless i can't use the above or continuous lighting or slaves, the onboard flash stays hidden away!

"

Not an issue for me, my camera's don't even have on-board flash!

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By (user no longer on site)
over a year ago


"I recently got a Canon D500 DSLR, it has 2 lenses. A normal lens and a zoom/telephoto lens, the issue is the telephoto. You can take one picture with it, you get an error message and the connection being dirty and needed cleaning.

I have heard this could be a broken wire inside, any ideas on the best way to fix it. Rather not take it to a camera shop due to expense."

What error is it producing?

You should really take it to a camera shop and get it fixed. If it's a recent purchase it'll be fixed for free.

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