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" this happened too me I bought something off amazon prime and then a random company kept taking payments of £10 I all I lost £360 it turns out it's an adult entertainment company I did get most of the money back but it's a long process good luck " I had this happen to me once, I now have a prepaid credit card to use for internet purchases... I only ever put money on it when I am buying something off eBay or Amazon. I would advise others to do the same. | |||
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"I've informed the bank but they said there's nothing they can do until its on my bank statement rather than my 'pending transactions'. The first £40 has gone through so fuck this shit, I'm gonna have to hobble up to the bank today and sort this shit out! Sorry for the rant " Don't be sorry, that's terrible. Make sure you have the banks comments either on paper/email, or that you recorded the date time and preferably the name of who you spoke to on the phone. You'll need that when they try to say you didn't do enough to inform them about what was going on. | |||
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"Lmao xD It's Ace Gifts & Cards.. So not even an adult entertainment thing..! " Have you ever used them? As well as going in to the bank take a letter in so that they have your complaints in writing. Make it clear you expect them to refund all fees too as you are now being charged overdraft fees. Good luck. | |||
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"That's terrible OP, but don't stress too much. The bank will sort it, and don't forget to ask them to refund any interest and charges at the same time. Most of these firms hope they will find someone too embarrassed to complain about an 'adult entertainment' cost, but in reality the banks are wise to it. What I find shocking is how little they seem to care. A few years ago someone tried putting two Wonga loans on a credit card I only ever use for two companies, so I knew exactly who had committed the fraud. But they simply refunded the money and closed the issue. Good luck Mr ddc" You can also ask them to reimburse you for the cost of getting in, parking etc They should offer an amount as a gesture of goodwill too - especially as you have been distressed by this Sara | |||
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"as for bank saying you have to wait for statements that's rubbish , if it shows on your account they need to spring into action now . " Sorry, but no they don't. They're not saying you have to wait for statements, just until the payment shows on your online banking/mini statement, because it's only been authorised & hasn't actually left the account yet. They can't claim it back if it hasn't actually debited yet. Spot the former bank employee :p You will get it back no bother though, as well as any fees or anything. No need to go in guns blazing as some people are suggesting. | |||
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"Thank you all for your advice. The first £40 has been given back to me. And the £30 has to wait until next week. My card has been cancelled and they're going to send me a new one. Fuck knows how much the phone call cost me though! " My bank gave me a £5 credit to cover the calls when my credit card was cloned just before Christmas. You can but ask. | |||
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