FabSwingers.com forum: Need your help please

By (user no longer on site) OP
over a year ago

Parents bought a laptop from Tesco in October, had nothing but trouble with it!

Can they get money back??

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By *imiUKMan
over a year ago

Hereford

Is it actually faulty? Do they have a receipt?

I'd definitely give it a go.

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By *empting Devil.Woman
over a year ago

Sheffield

Not fit for purpose. Money saving expert has some great advice on returning items.

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By (user no longer on site)
over a year ago

Yes under sale of goods act. It's not fit for purpose or of reasonable quality x

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By *issHottieBottieWoman
over a year ago

Kent

Should be guaranteed for 12 months if it's faulty and they have proof of purchase it shouldn't be a problem.

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By *alandNitaCouple
over a year ago

Scunthorpe

You'll generally find big firm like Tesco are very helpful. Get an accurate written list of the problems and go and talk to a manager. Be nice and see what they say.

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By (user no longer on site)
over a year ago

I'm sure you shouldn't have any problems returning it. Xx

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By *ikki ShooterTV/TS
over a year ago

Epsom

"Should be guaranteed for 12 months if it's faulty and they have proof of purchase it shouldn't be a problem. "

They have to keep all transactions for 7 years. If they give you a hard tim, spend 10pounds have all your transactions sent to you.... Not all will be there. So complain. When the legal team get involved they will see the expense that will be caused and will tell the branch manager to swap or refund.... Worked for me.

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By (user no longer on site)
over a year ago

Whilst Tesco have great customer service, tread carefully as laptops / PC's are often treated as user errors ( wrongly installed software ect )

If you can list some of the problems i can give you an idea if its a software or hardware issue, if its the latter you should have no problem returning it etc.

Im sure Tesco will be fine but just giving you a heads up as have seen plenty of people get palmed of with crap excuses as to why Tech stuff isnt working properly or isnt faulty

Jamie

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By (user no longer on site) OP
over a year ago

My parents only use it to browse FB that's it.. They don't download anything.

It's really slow.

Loads of pop ups

We have a receipt.

For the last 3 days she has tried to get into it but it comes up with a box that says internet explorer not working ??

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By (user no longer on site)
over a year ago

"My parents only use it to browse FB that's it.. They don't download anything.

It's really slow.

Loads of pop ups

We have a receipt.

For the last 3 days she has tried to get into it but it comes up with a box that says internet explorer not working ?? "

i had similar probs.found mccaffe was letting popups in.put google chrome in it

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By (user no longer on site)
over a year ago

"My parents only use it to browse FB that's it.. They don't download anything.

It's really slow.

Loads of pop ups

We have a receipt.

For the last 3 days she has tried to get into it but it comes up with a box that says internet explorer not working ?? "

Hmm no offence but that sounds like malware to me, if it was a hardware issue you would get blue screens etc, do you know what anti virus is on there ?

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By (user no longer on site) OP
over a year ago

"My parents only use it to browse FB that's it.. They don't download anything.

It's really slow.

Loads of pop ups

We have a receipt.

For the last 3 days she has tried to get into it but it comes up with a box that says internet explorer not working ??

Hmm no offence but that sounds like malware to me, if it was a hardware issue you would get blue screens etc, do you know what anti virus is on there ? "

I'm clueless with laptops etc. it's windows 8 (I prefer 7)

I don't think they have any

We are taking up Tesco today.. I think she shoukd take it back she has a huddle too which is fine no problems!

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By (user no longer on site)
over a year ago

"My parents only use it to browse FB that's it.. They don't download anything.

It's really slow.

Loads of pop ups

We have a receipt.

For the last 3 days she has tried to get into it but it comes up with a box that says internet explorer not working ??

Hmm no offence but that sounds like malware to me, if it was a hardware issue you would get blue screens etc, do you know what anti virus is on there ?

I'm clueless with laptops etc. it's windows 8 (I prefer 7)

I don't think they have any

We are taking up Tesco today.. I think she shoukd take it back she has a huddle too which is fine no problems! "

Win 8 has its own anti virus built in ( windows defender ) but they may have bundled in other AV as well which will slow it down and cause conflicts, anyway best of luck and let me know what they say and will advise you more if needed

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By (user no longer on site) OP
over a year ago

"My parents only use it to browse FB that's it.. They don't download anything.

It's really slow.

Loads of pop ups

We have a receipt.

For the last 3 days she has tried to get into it but it comes up with a box that says internet explorer not working ??

Hmm no offence but that sounds like malware to me, if it was a hardware issue you would get blue screens etc, do you know what anti virus is on there ?

I'm clueless with laptops etc. it's windows 8 (I prefer 7)

I don't think they have any

We are taking up Tesco today.. I think she shoukd take it back she has a huddle too which is fine no problems!

Oh really? My bro has same laptop but don't think to fucking help!

Thankyou very much will keep you posted

Sorry I haven't actually seen what's happening just what she telling me over fry up

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By (user no longer on site)
over a year ago

"My parents only use it to browse FB that's it.. They don't download anything.

It's really slow.

Loads of pop ups

We have a receipt.

For the last 3 days she has tried to get into it but it comes up with a box that says internet explorer not working ??

Hmm no offence but that sounds like malware to me, if it was a hardware issue you would get blue screens etc, do you know what anti virus is on there ?

I'm clueless with laptops etc. it's windows 8 (I prefer 7)

I don't think they have any

We are taking up Tesco today.. I think she shoukd take it back she has a huddle too which is fine no problems!

Oh really? My bro has same laptop but don't think to fucking help!

Thankyou very much will keep you posted

Sorry I haven't actually seen what's happening just what she telling me over fry up

Lol no prob

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By *ig1gaz1Man
over a year ago

bradford

you have the problem of it being an installed problem on the laptop with it being malware

its not tescos problem therefore not bound under the terms of conditions of sale

they can refuse

as goes for internet cannot be used sounds more like you have cross over wireless connections

oh and windows 8 can be changed to windows 7

i wish you luck but i can see you may have a problem at tescos

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By *he tactile technicianMan
over a year ago

the good lands, the bad lands, the any where you may want me lands

"Not fit for purpose. Money saving expert has some great advice on returning items."
Yes, TD is on the money with this, certainly not fit for purpose, return it to them and insist on money back, do not accept the "we shall return it for repair" option that they will try and fob you off with

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By *ogistical NightmaresCouple
over a year ago

Manchester Area

Get a decent anti-virus on there, get rid of McAffee and Norton, they cause more trouble than they are worth. get a free one like AVG or a paid for one like Bullguard, been using the latter for 7 years now and it works fine with all OS (XP, Vista, Win 7, Win 8.1)

Or failing that restore to factory settings

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By (user no longer on site)
over a year ago

Sounds like malware or a virus which if so isnt a problem with the laptop but with the user.

Also if its windows 8 you need high enough RAM to get it to work at a decent speed, theres no point getting anything under 4gb of ram as they are just slow as buggery

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By (user no longer on site)
over a year ago

I'd recommend backup and restore to original. You usually get a recovery disc so it goes back to original settings. Let it update and see if that helps..

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By (user no longer on site) OP
over a year ago

Just left Tesco they can't do anything as they think it's soft ware by not having anti virus on it.

Can't take it back or get money back etc.

The guy said to do a factory setting and start over.. And I was thinking of selling it for them once that was done.?

I have no idea how to put the avg anti virus on

I really want to help them as no one else seems to help them. They were told to just ignore the pop ups and anti virus things on there.

AAAAAHHHHHHH STRESS!!!

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By (user no longer on site)
over a year ago

"Just left Tesco they can't do anything as they think it's soft ware by not having anti virus on it.

Can't take it back or get money back etc.

The guy said to do a factory setting and start over.. And I was thinking of selling it for them once that was done.?

I have no idea how to put the avg anti virus on

I really want to help them as no one else seems to help them. They were told to just ignore the pop ups and anti virus things on there.

AAAAAHHHHHHH STRESS!!!

You could always go to currys or a reputable computer shop and for a fee they will do it for you

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By (user no longer on site)
over a year ago

"Just left Tesco they can't do anything as they think it's soft ware by not having anti virus on it.

Can't take it back or get money back etc.

The guy said to do a factory setting and start over.. And I was thinking of selling it for them once that was done.?

I have no idea how to put the avg anti virus on

I really want to help them as no one else seems to help them. They were told to just ignore the pop ups and anti virus things on there.

AAAAAHHHHHHH STRESS!!!

Thats bullshit , Win 8 has built in AV ! its called windows defender, its a shame your not closer i would fix it for

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By (user no longer on site)
over a year ago

If you would like some help feel free to Pm me ill walk you through how to factory reset it

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By (user no longer on site) OP
over a year ago

"Just left Tesco they can't do anything as they think it's soft ware by not having anti virus on it.

Can't take it back or get money back etc.

The guy said to do a factory setting and start over.. And I was thinking of selling it for them once that was done.?

I have no idea how to put the avg anti virus on

I really want to help them as no one else seems to help them. They were told to just ignore the pop ups and anti virus things on there.

AAAAAHHHHHHH STRESS!!!

You could always go to currys or a reputable computer shop and for a fee they will do it for you"

Yes I know, it just pisses me off you buy a laptop meant to have a years warranty but, only for hard ware!

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By (user no longer on site) OP
over a year ago

"Just left Tesco they can't do anything as they think it's soft ware by not having anti virus on it.

Can't take it back or get money back etc.

The guy said to do a factory setting and start over.. And I was thinking of selling it for them once that was done.?

I have no idea how to put the avg anti virus on

I really want to help them as no one else seems to help them. They were told to just ignore the pop ups and anti virus things on there.

AAAAAHHHHHHH STRESS!!!

Thats bullshit , Win 8 has built in AV ! its called windows defender, its a shame your not closer i would fix it for

I said that to him and he said ... Yes it does but it's not great does not stop everything.

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By (user no longer on site) OP
over a year ago

"If you would like some help feel free to Pm me ill walk you through how to factory reset it

Yes please!

Will PM you the make etc in a bit when I'm back with the laptop. Thankyou

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By (user no longer on site)
over a year ago

"If you would like some help feel free to Pm me ill walk you through how to factory reset it

Yes please!

Will PM you the make etc in a bit when I'm back with the laptop. Thankyou

No problem

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By *SweetVioletxWoman
over a year ago

Liverpool

In fairness to Tesco if there is a fault with the hardware they can help. If it's that someone is struggling to use it it's nothing they xan help with as not a fault.

There are normally free courses available for people to learn how to use laptops, internet etc at librarie, even WHICH offer a free how to guide otherwise as someone has suggested PC World/ Currys have a help desk in store for a fee.

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By (user no longer on site)
over a year ago

Agreed and Win 8 can be daunting for a first time user, personally i would steer well clear of the like of PC world / currys they charge around £100 just to look at a laptop and then try to sell you allsorts of garbage that is not needed.

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By (user no longer on site) OP
over a year ago

"Agreed and Win 8 can be daunting for a first time user, personally i would steer well clear of the like of PC world / currys they charge around £100 just to look at a laptop and then try to sell you allsorts of garbage that is not needed."

8 is awful

I'm no computer geek -far from it but, I preferred 7!!

I'm not going to a shop to pay for factory settings.

Hopefully I will find someone to put in free antivirus. Or just sell it!

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By (user no longer on site)
over a year ago

8 is awful

I'm no computer geek -far from it but, I preferred 7!!

I'm not going to a shop to pay for factory settings.

Hopefully I will find someone to put in free antivirus. Or just sell it! "

Drop me a line ill see what i can do for you

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By *ig1gaz1Man
over a year ago

bradford

you dont need to do much

first off look at your web browser page

whats installed on there

look for yahoo and any extra stuff upon the explorer web browser page

as the browser is the main source of popups

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By (user no longer on site) OP
over a year ago

"you dont need to do much

first off look at your web browser page

whats installed on there

look for yahoo and any extra stuff upon the explorer web browser page

as the browser is the main source of popups "

What is all that you speak of LOL I'm thick as fuck when it comes to laptops- I just use my phone!

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By (user no longer on site)
over a year ago

Install AVG free and spybot and uninstall any other software that was bundled with it

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By (user no longer on site)
over a year ago

I got them to sort a work laptop for free.. Helps if you flirt and wear a low cut top!

Also found adding classic shell onto a win 8 laptop makes it much more user friendly

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By *ig1gaz1Man
over a year ago

bradford

windows explorer is your e icon on pc lol

which is your internet browser page

to change from the windows 8 pain in the arse you need to use classic shell

https://www.youtube.com/watch?v=bLdAuaqcyUQ

windows 8 with a classic look to it that your used too

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By *ig1gaz1Man
over a year ago

bradford

"I'd recommend backup and restore to original. You usually get a recovery disc so it goes back to original settings. Let it update and see if that helps.."

you have to ask for the recovery disks now and dosnt mean that you will get them either

but all you will get is its bundled on the pc and you have to create your own recovery disks from your new pc as the software to create them has been installed on your system

people are not aware of this so just plug it in and use it straight away without creating a back up of there system

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By (user no longer on site)
over a year ago

Changing Win 8 to classic shell wont solve the problem of it running slow etc will only change the GUI, there are loads of other things you culd do but they are techy and probably confusing.

Best bet is factory reset for now and see how it goes, as i said happy to help

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By (user no longer on site)
over a year ago

"I'd recommend backup and restore to original. You usually get a recovery disc so it goes back to original settings. Let it update and see if that helps..

you have to ask for the recovery disks now and dosnt mean that you will get them either

but all you will get is its bundled on the pc and you have to create your own recovery disks from your new pc as the software to create them has been installed on your system

people are not aware of this so just plug it in and use it straight away without creating a back up of there system "

Most new laptops have a built in recovery partition so you dont need to order the disks.

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By *ig1gaz1Man
over a year ago

bradford

" Best bet is factory reset for now and see how it goes, as i said happy to help

factory reset should only be used in a last resort situation

a virus on the system that cannot be removed

a factory reinstall wipes everything do they have pics on there system ? or any video on the system that wants to be saved ?

the best way is to learn how to remove what has been installed in the first place

if its add ware then it can be removed just like norton and other things installed on the internet explorer page

though it dosnt stop some viruses that do remain on the system even after factory reinstall

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By (user no longer on site) OP
over a year ago

I got them to sort a work laptop for free.. Helps if you flirt and wear a low cut top!

Also found adding classic shell onto a win 8 laptop makes it much more user friendly "

I never show my cleavage! Only on here

and I'm useless at flirting

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By (user no longer on site) OP
over a year ago

"I'd recommend backup and restore to original. You usually get a recovery disc so it goes back to original settings. Let it update and see if that helps..

you have to ask for the recovery disks now and dosnt mean that you will get them either

but all you will get is its bundled on the pc and you have to create your own recovery disks from your new pc as the software to create them has been installed on your system

people are not aware of this so just plug it in and use it straight away without creating a back up of there system

Most new laptops have a built in recovery partition so you dont need to order the disks. "
this is what the guy in the shop said.

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By (user no longer on site) OP
over a year ago

" Best bet is factory reset for now and see how it goes, as i said happy to help

factory reset should only be used in a last resort situation

a virus on the system that cannot be removed

a factory reinstall wipes everything do they have pics on there system ? or any video on the system that wants to be saved ?

the best way is to learn how to remove what has been installed in the first place

if its add ware then it can be removed just like norton and other things installed on the internet explorer page

though it dosnt stop some viruses that do remain on the system even after factory reinstall "
she uses it for fb that's it

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By (user no longer on site)
over a year ago

I got them to sort a work laptop for free.. Helps if you flirt and wear a low cut top!

Also found adding classic shell onto a win 8 laptop makes it much more user friendly

I never show my cleavage! Only on here

and I'm useless at flirting

Its a great weapon against men.. Use it wisely and enjoy

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By (user no longer on site) OP
over a year ago

I got them to sort a work laptop for free.. Helps if you flirt and wear a low cut top!

Also found adding classic shell onto a win 8 laptop makes it much more user friendly

I never show my cleavage! Only on here

and I'm useless at flirting

Its a great weapon against men.. Use it wisely and enjoy

I can't!! Ha ha no seriously I am useless!! I wish I could!!

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By (user no longer on site)
over a year ago

" Best bet is factory reset for now and see how it goes, as i said happy to help

factory reset should only be used in a last resort situation

a virus on the system that cannot be removed

a factory reinstall wipes everything do they have pics on there system ? or any video on the system that wants to be saved ?

the best way is to learn how to remove what has been installed in the first place

if its add ware then it can be removed just like norton and other things installed on the internet explorer page

though it dosnt stop some viruses that do remain on the system even after factory reinstall she uses it for fb that's it

What the model number ??

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By (user no longer on site)
over a year ago

I got them to sort a work laptop for free.. Helps if you flirt and wear a low cut top!

Also found adding classic shell onto a win 8 laptop makes it much more user friendly

I never show my cleavage! Only on here

and I'm useless at flirting

Its a great weapon against men.. Use it wisely and enjoy

I can't!! Ha ha no seriously I am useless!! I wish I could!!

You need cleavage teasing lessons

i will willingly assist

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By (user no longer on site)
over a year ago

I did this and got my money back x

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By (user no longer on site) OP
over a year ago

" Best bet is factory reset for now and see how it goes, as i said happy to help

factory reset should only be used in a last resort situation

a virus on the system that cannot be removed

a factory reinstall wipes everything do they have pics on there system ? or any video on the system that wants to be saved ?

the best way is to learn how to remove what has been installed in the first place

if its add ware then it can be removed just like norton and other things installed on the internet explorer page

though it dosnt stop some viruses that do remain on the system even after factory reinstall she uses it for fb that's it

What the model number ??

Shall let you know as soon as I'm back down there on an hour or so

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By (user no longer on site)
over a year ago

" Best bet is factory reset for now and see how it goes, as i said happy to help

factory reset should only be used in a last resort situation

a virus on the system that cannot be removed

a factory reinstall wipes everything do they have pics on there system ? or any video on the system that wants to be saved ?

the best way is to learn how to remove what has been installed in the first place

if its add ware then it can be removed just like norton and other things installed on the internet explorer page

though it dosnt stop some viruses that do remain on the system even after factory reinstall she uses it for fb that's it

What the model number ??

Shall let you know as soon as I'm back down there on an hour or so

Okie doke

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By (user no longer on site)
over a year ago

Sounds like it's full of malware, download malwarebytes onto it, run a full scan and hey presto it should get rid of the malware & speed up again. Good luck with it whatever you do with it.

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By *uited staffs guyMan
over a year ago

staffordshire

Another vote for AVG free

Just type that into Google and follow the instructions to download it

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By (user no longer on site)
over a year ago

"You'll generally find big firm like Tesco are very helpful. Get an accurate written list of the problems and go and talk to a manager. Be nice and see what they say."

Did you mention the words helpful and Tesco in the same sentence.

I myself have found them rather unhelpful and obstructive, even when eriting directly to the managing director.

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