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Help techno minded people needed!

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By (user no longer on site) OP   
over a year ago

We have just got a new sky router and the smart tv will not connect? Any advice would be appreciated please xx

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By (user no longer on site)
over a year ago

What is the make of your smart TV?

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By (user no longer on site)
over a year ago

Are you connecting via Ethernet cable or WiFi?

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By (user no longer on site) OP   
over a year ago

Samsung x

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By (user no longer on site) OP   
over a year ago


"Are you connecting via Ethernet cable or WiFi?"

wifi x

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By (user no longer on site)
over a year ago

if youve got all the instructions be happy to help

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By (user no longer on site)
over a year ago

Is the TV finding the router?

If so, have you entered your wifi password correctly?

Any upper case letters in your password?

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By (user no longer on site) OP   
over a year ago


"Is the TV finding the router?

If so, have you entered your wifi password correctly?

Any upper case letters in your password?"

its not finding the network or anything x

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By (user no longer on site)
over a year ago

Have you tried turning it off and back on again?

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By (user no longer on site)
over a year ago


"Is the TV finding the router?

If so, have you entered your wifi password correctly?

Any upper case letters in your password?

its not finding the network or anything x"

Have you tried reseting the router?

(turn it off, leave it for a few seconds then switch it back on)

Is the Wifi on the TV switched on?

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By (user no longer on site)
over a year ago


"Have you tried turning it off and back on again? "

You must work in IT

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By (user no longer on site) OP   
over a year ago


"Have you tried turning it off and back on again? "

lol - yeah we have a few times ;( xx

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By (user no longer on site)
over a year ago

use your smartphone wi fi + scan for networks/devices.

can your phone see the router + your tv?

start from there

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By (user no longer on site)
over a year ago

How far is the Router from the TV?

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By (user no longer on site) OP   
over a year ago


"How far is the Router from the TV?"

yeah i think thats the issue its miles away upstairs!!

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By (user no longer on site)
over a year ago


"How far is the Router from the TV?

yeah i think thats the issue its miles away upstairs!! "

That's likely the problem.

Walls and floors can often weaken the signal.

Try considering a WiFi booster or running an Ethernet cable.

(I hard wired CAT5e Network ports into my house when I renovated it 5 years ago before moving in. Much faster connections too)

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By (user no longer on site) OP   
over a year ago


"How far is the Router from the TV?

yeah i think thats the issue its miles away upstairs!!

That's likely the problem.

Walls and floors can often weaken the signal.

Try considering a WiFi booster or running an Ethernet cable.

(I hard wired CAT5e Network ports into my house when I renovated it 5 years ago before moving in. Much faster connections too)"

i have a wifi booster on top of the sky box but its still not helping ;(

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By (user no longer on site)
over a year ago


"I have a wifi booster on top of the sky box but its still not helping ;( "

It's pretty pointless having a booster if it's located with the router - kinda defeats the object.

It needs to be further away, but still within range of the routers signal.

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By *odareyouMan
over a year ago

not far from iceland,,,,,, tescos is nearer though :-) (near leeds)

Can you find the router with another device.?

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By *odareyouMan
over a year ago

not far from iceland,,,,,, tescos is nearer though :-) (near leeds)


"Can you find the router with another device.? "

If your smart tv worked with your old router, and the only thing that's changed is the router... You need to make sure the router is working.

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By *oodmessMan
over a year ago

yumsville

You dont want a samung smart TV - send it back for a refund - all yo conversations are uploaded to GCHQ CIA HQ FBI VIA CIA OBAMA HEALTHCARE NSA and FCUK YO chit up apparently.

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By (user no longer on site)
over a year ago

You can buy wifi plugs, they plug into the mains socket and transmit your internet through that via ethernet cable providing all the sockets are on the same circuit, really easy to set up and not that expensive any more, if you have bad walls etc then that would probably be your best bet

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By (user no longer on site) OP   
over a year ago


"I have a wifi booster on top of the sky box but its still not helping ;(

It's pretty pointless having a booster if it's located with the router - kinda defeats the object.

It needs to be further away, but still within range of the routers signal.

"

yeah its not near the router hun, the router is updtairs the sky box is down... it appears to be the tele as the booster works with the sky box

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By (user no longer on site) OP   
over a year ago


"Can you find the router with another device.?

If your smart tv worked with your old router, and the only thing that's changed is the router... You need to make sure the router is working. "

yeah everything else s picking up signals and connecting its just the tele.

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By *odareyouMan
over a year ago

not far from iceland,,,,,, tescos is nearer though :-) (near leeds)


"Can you find the router with another device.?

If your smart tv worked with your old router, and the only thing that's changed is the router... You need to make sure the router is working.

yeah everything else s picking up signals and connecting its just the tele."

have you still got the old router.?

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By *onytbone74Man
over a year ago

Chelmsford Essex

Some samsung tvs require a samsung wifi done - £30 ish via pc world I paid £15 for mine on ebay

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By (user no longer on site)
over a year ago

Press and hold the WPS button on your router for at least two seconds. Once your wireless icon flashes amber, you’re ready to go online and the search on the TV should find you network then all that's left is to put your password into the TV when prompted. If this doesn't work try another wireless device to see if routers at fault.

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By *HaRiFMan
over a year ago

Beyond the shadows.

Have you got the latest firmware for your Samsung TV/router.

Is the router wifi in range?

Have you tried changing the wireless channel?

Have you got a maximum number of devices allowed to connect limit set on your router?

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By *aymondBaroneMan
over a year ago

Manchester


"You can buy wifi plugs, they plug into the mains socket and transmit your internet through that via ethernet cable providing all the sockets are on the same circuit, really easy to set up and not that expensive any more, if you have bad walls etc then that would probably be your best bet "

This very easy way to do it

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By (user no longer on site)
over a year ago


"Have you tried turning it off and back on again?

lol - yeah we have a few times ;( xx"

Oh.... then you've exhausted my technical knowledge, sorry.

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By (user no longer on site)
over a year ago

Enjoy the "Pepsi" ad breaks too,

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By (user no longer on site)
over a year ago

If your phone has Internet when held next to the television, then the fault is likely to be in the TV set.

If it worked with your old router then go into settings and reset everything it may be looking for the old router.

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By *ig1gaz1Man
over a year ago

bradford

sounds silly but some systems are not backwards compatable wireless n or the other versions of wireless connections b and g

also turning your modem can improve your signal so it may pick it up much better

sometimes in settings in the modem you can change them lower to be more compatable to other devices

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By (user no longer on site)
over a year ago

I know fuck all about such things but sounds like you need to delete the old network and look for the new one, or get a virgin box instead.

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By *teveanddebsCouple
over a year ago

Norwich

Wifi can be broadcast on two bands 5ghz and 2.4ghz. Try switching the TV to 2.4 only as this gets better penetration through walls etc.

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