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Complaining

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By (user no longer on site) OP   
over a year ago

Are you any good at it. I think it is a British thing but we seem to be pretty rubbish at it! I'm having to do a complaint through social services at the moment and while it is a genuine complaint and what I hope is that the behaviours encountered don't happen to other people I find the whole process awful. When was the last time you had to complain about something and did it achieve what you hoped?

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By *icketysplitsWoman
over a year ago

Way over Yonder, that's where I'm bound

I find it easier to compose a complaint letter than complain immediately in person. However, I know you can get better results by making the complaint in person immediately and then following up with a well worded letter that sets out whether the actions were satisfactory or not.

Good luck with social services.

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By (user no longer on site) OP   
over a year ago


"I find it easier to compose a complaint letter than complain immediately in person. However, I know you can get better results by making the complaint in person immediately and then following up with a well worded letter that sets out whether the actions were satisfactory or not.

Good luck with social services.

"

I waited a couple of days to reflect, then put something in writing and then spoke to someone senior. They are taking it very seriously which is good and I am expecting a written report next week. It is a safeguarding issue and I rarely feel strongly enough about things to complain, but the issues were too important to ignore

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By *icketysplitsWoman
over a year ago

Way over Yonder, that's where I'm bound


"I find it easier to compose a complaint letter than complain immediately in person. However, I know you can get better results by making the complaint in person immediately and then following up with a well worded letter that sets out whether the actions were satisfactory or not.

Good luck with social services.

I waited a couple of days to reflect, then put something in writing and then spoke to someone senior. They are taking it very seriously which is good and I am expecting a written report next week. It is a safeguarding issue and I rarely feel strongly enough about things to complain, but the issues were too important to ignore "

No safeguarding issue should be ignored - they all need investigating.

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By (user no longer on site) OP   
over a year ago


"I find it easier to compose a complaint letter than complain immediately in person. However, I know you can get better results by making the complaint in person immediately and then following up with a well worded letter that sets out whether the actions were satisfactory or not.

Good luck with social services.

I waited a couple of days to reflect, then put something in writing and then spoke to someone senior. They are taking it very seriously which is good and I am expecting a written report next week. It is a safeguarding issue and I rarely feel strongly enough about things to complain, but the issues were too important to ignore

No safeguarding issue should be ignored - they all need investigating.

"

I feel I am doing the right thing and so far the responses from various authorities suggests I have taken the right course of action.

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By *ouple in LancashireCouple
over a year ago

in Lancashire

i'm better at it mow than when i was younger, think a lot of it depends on how one approaches the issue..

quite often with 'service' or restaurant type issue's being polite and not going ott usually resolves the issue quite promptly..

have has to resort to a 'pre action' letter with one retailer before and that led to them settling the complaint..

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By (user no longer on site)
over a year ago

lol i complained to ITV about 'Stars in their eyes'... they replied to me today.

I also complained to Butlins after a slight hiccup on my last break and recieved a £60 off my next holiday with them. kind gesture i thought

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By *icketysplitsWoman
over a year ago

Way over Yonder, that's where I'm bound


"lol i complained to ITV about 'Stars in their eyes'... they replied to me today.

I also complained to Butlins after a slight hiccup on my last break and recieved a £60 off my next holiday with them. kind gesture i thought "

And ensures you will return to get the value of the £60.

I gave a hotel less than positive feedback, not an official complaint, but they have agreed to upgrade me to a suite next time I stay there.

On the other hand, the awful hotel I stayed in this week had lots for me to complain about and they haven't even acknowledged there was a problem.

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By *issHottieBottieWoman
over a year ago

Kent

I've not had to complain for anything major recently but I was at my mums last week and tesco delivered her shopping and they'd sent her a chicken with no use by date on it. So I rang to tell them I wanted a refund. They never fuss though.

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo


"lol i complained to ITV about 'Stars in their eyes'... they replied to me today.

"

What what happened on it?

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By (user no longer on site)
over a year ago

You just reminded me I want to complain to Cadbury about my grandson's advent calendar. 4 chocolates were missing,including the one on Christmas Eve.

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By (user no longer on site)
over a year ago


"lol i complained to ITV about 'Stars in their eyes'... they replied to me today.

What what happened on it?"

i just felt it was truly shit,, for prime time Saturday night tv it was appalling viewing. Not in the slightest bit funny and wa certainly not the format of what other hosts had. it was essentially tv burp with a 30 second blast of music.

trivial thing to complain about perhaps but i was genuinely outraged by how piss poor it was.

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By (user no longer on site) OP   
over a year ago


"You just reminded me I want to complain to Cadbury about my grandson's advent calendar. 4 chocolates were missing,including the one on Christmas Eve."

That is outrageous.....unless they were secretly munched before their date which a certain person used to do when he was young

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo


"lol i complained to ITV about 'Stars in their eyes'... they replied to me today.

What what happened on it?

i just felt it was truly shit,, for prime time Saturday night tv it was appalling viewing. Not in the slightest bit funny and wa certainly not the format of what other hosts had. it was essentially tv burp with a 30 second blast of music.

trivial thing to complain about perhaps but i was genuinely outraged by how piss poor it was. "

Ah I see...I am not surprised though seeing as who presents it

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By *issHottieBottieWoman
over a year ago

Kent


"lol i complained to ITV about 'Stars in their eyes'... they replied to me today.

What what happened on it?

i just felt it was truly shit,, for prime time Saturday night tv it was appalling viewing. Not in the slightest bit funny and wa certainly not the format of what other hosts had. it was essentially tv burp with a 30 second blast of music.

trivial thing to complain about perhaps but i was genuinely outraged by how piss poor it was. "

My dad was telling me how horrendous it was, I didn't see it. X

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By *empting Devil.Woman
over a year ago

Sheffield

I'm good at it, but it was part of my job for quite some time to teach people how to handle complaints from their customers so I have roleplayed most types of complaining people!

The skill lies in keeping your cool, being reasonable and patient. You may be asked what would resolve things for you, remember that they don't have to agree with what you want so don't hold out for lots of freebies/reparation but also if you have a genuine complaint don't be afraid to ask. Sometimes just a proper apology will suffice.

I recently went to a restaurant where they know me and from where I was sat could see into the prep area where one of the wait staff (new and teenage) was absentmindedly licking her finger as she dished up dessert. I didn't make a fuss, I simply went around to the bar and mentioned to the head waitress that they needed to have a word about this. The restaurant owner came out to see me before I left to thank me. I saw no reason to kick off - I hadn't had dessert! Lol. But it needed saying. There was no need to embarrass a teenager doing their first job and no need to make a scene.

Pick your moment, pick who you complain to - make it someone who can deal with it - and pick the tone of voice you use - don't alienate anyone before you've said your piece - and above all never swear.

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By *iamondsmiles.Woman
over a year ago

little house on the praire


"lol i complained to ITV about 'Stars in their eyes'... they replied to me today.

What what happened on it?

i just felt it was truly shit,, for prime time Saturday night tv it was appalling viewing. Not in the slightest bit funny and wa certainly not the format of what other hosts had. it was essentially tv burp with a 30 second blast of music.

trivial thing to complain about perhaps but i was genuinely outraged by how piss poor it was. "
omg that's just to funny can't believe you did that

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By (user no longer on site)
over a year ago

I can be fairly good at complaining when I have to.

I always take my complaint right to the top.

I write, or e-mail the CEO or Chairman

Usually gets a result as the complaint is much more visible.

Probably comes from my time at my last company where a number of us noticed that some of our management teams seemed to be more concerned about preventing any complaints being escalated than they were about ensuring that we were getting things right in the first place.

Seemed to me that each of these managers was more interested in 'leaving their mark' by changing how we did things from their predecessor than what actually constituted the better way of doing things to provide a decent service.

By going in at the top, there's much more pressure on those that actually are responsible for resolving any problems to get it right.

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By (user no longer on site)
over a year ago

i wasnt abusive i think my email was polite actually..

'To whom this may concern

I am writing to say how strongly i feel that you at ITV have ruined what was a decent show that i used to enjoy watching as a youngster. Harry Hill is THE WORST 'comedian' (and i do use that term exceptionally lightly) It was all about him and very little about the acts who i felt he just mocked, i tuned in for the Kylie tribute but flipped over to the BBC to watch The Voice which showcased talent.

I feel the show was just trashy and cheap, you have really let yourselves down. Hope the viewing statistics reflect this. From using social media i am confident my views are not in the minority. Harry Hill is more over the hill.. poor choice of format. Keep it simple.'

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By (user no longer on site) OP   
over a year ago


"I'm good at it, but it was part of my job for quite some time to teach people how to handle complaints from their customers so I have roleplayed most types of complaining people!

The skill lies in keeping your cool, being reasonable and patient. You may be asked what would resolve things for you, remember that they don't have to agree with what you want so don't hold out for lots of freebies/reparation but also if you have a genuine complaint don't be afraid to ask. Sometimes just a proper apology will suffice.

I recently went to a restaurant where they know me and from where I was sat could see into the prep area where one of the wait staff (new and teenage) was absentmindedly licking her finger as she dished up dessert. I didn't make a fuss, I simply went around to the bar and mentioned to the head waitress that they needed to have a word about this. The restaurant owner came out to see me before I left to thank me. I saw no reason to kick off - I hadn't had dessert! Lol. But it needed saying. There was no need to embarrass a teenager doing their first job and no need to make a scene.

Pick your moment, pick who you complain to - make it someone who can deal with it - and pick the tone of voice you use - don't alienate anyone before you've said your piece - and above all never swear."

I'm lucky to have had quite a lot of negotiation training, so have mastered to art of staying calm and rational....., just!

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By *empting Devil.Woman
over a year ago

Sheffield


"I'm good at it, but it was part of my job for quite some time to teach people how to handle complaints from their customers so I have roleplayed most types of complaining people!

The skill lies in keeping your cool, being reasonable and patient. You may be asked what would resolve things for you, remember that they don't have to agree with what you want so don't hold out for lots of freebies/reparation but also if you have a genuine complaint don't be afraid to ask. Sometimes just a proper apology will suffice.

I recently went to a restaurant where they know me and from where I was sat could see into the prep area where one of the wait staff (new and teenage) was absentmindedly licking her finger as she dished up dessert. I didn't make a fuss, I simply went around to the bar and mentioned to the head waitress that they needed to have a word about this. The restaurant owner came out to see me before I left to thank me. I saw no reason to kick off - I hadn't had dessert! Lol. But it needed saying. There was no need to embarrass a teenager doing their first job and no need to make a scene.

Pick your moment, pick who you complain to - make it someone who can deal with it - and pick the tone of voice you use - don't alienate anyone before you've said your piece - and above all never swear.

I'm lucky to have had quite a lot of negotiation training, so have mastered to art of staying calm and rational....., just!"

Due to my experience I also have the ninja skill of being a deeply annoying and irksome complainant and yet never crossing that line that makes me offensive or abusive!

With great power comes great responsibility, I save this skill for the jobsworths and the incredibly thick and have been known to reduce observers to states of widdling themselves with suppressed laughter

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By (user no longer on site) OP   
over a year ago


"I'm good at it, but it was part of my job for quite some time to teach people how to handle complaints from their customers so I have roleplayed most types of complaining people!

The skill lies in keeping your cool, being reasonable and patient. You may be asked what would resolve things for you, remember that they don't have to agree with what you want so don't hold out for lots of freebies/reparation but also if you have a genuine complaint don't be afraid to ask. Sometimes just a proper apology will suffice.

I recently went to a restaurant where they know me and from where I was sat could see into the prep area where one of the wait staff (new and teenage) was absentmindedly licking her finger as she dished up dessert. I didn't make a fuss, I simply went around to the bar and mentioned to the head waitress that they needed to have a word about this. The restaurant owner came out to see me before I left to thank me. I saw no reason to kick off - I hadn't had dessert! Lol. But it needed saying. There was no need to embarrass a teenager doing their first job and no need to make a scene.

Pick your moment, pick who you complain to - make it someone who can deal with it - and pick the tone of voice you use - don't alienate anyone before you've said your piece - and above all never swear.

I'm lucky to have had quite a lot of negotiation training, so have mastered to art of staying calm and rational....., just!

Due to my experience I also have the ninja skill of being a deeply annoying and irksome complainant and yet never crossing that line that makes me offensive or abusive!

With great power comes great responsibility, I save this skill for the jobsworths and the incredibly thick and have been known to reduce observers to states of widdling themselves with suppressed laughter "

Someone who overheard a conversation on the current complaint commented "I truly hope I never get on the wrong side of you as you would make minced meat of me"

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By (user no longer on site)
over a year ago

if often pays to complain - i used to work for a travel company and more often than not a well presented moan often resulted in £25 being sent as a good will gesture - ive complained about stuff i think the best was some wallpaper we had from homebase that just didnt go up very well - - they sent us the money we had spent plus some more for the trouble and vouchers for more wallpaper (which we used to buy other things as the paper went up eventually) - lot of bother but quids in at the end

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