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Hotel fines someone for leaving bad feedback on TripAdvisor

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By (user no longer on site) OP   
over a year ago

A hotel has debited someones card of £100 as a fine for leaving bad feedback on TripAdvisor. Apparently it was in the small print of their T&Cs

Madness

Do you get a rebate if you leave something positive?

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By (user no longer on site)
over a year ago

If that's legal I'm opening a hotel.

I'll big it up in the description and then provide crap service to intentionally gain crap re_iews.

I'll be a millionaire this time next year!

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By (user no longer on site)
over a year ago

Think everyone should leave bad reports about their terms and conditions and tell them you'll use another web travel site

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By *icecouple561Couple
Forum Mod
over a year ago

East Sussex

I saw that! Doubt you get a rebate

A hundred quid was a bit steep but how did they identify who wrote the re_iew?

If the name of the hotel gets out it'll do more damage than any bad tripadvisor re_iew.

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By (user no longer on site)
over a year ago


"If that's legal I'm opening a hotel.

I'll big it up in the description and then provide crap service to intentionally gain crap re_iews.

I'll be a millionaire this time next year! "
Don't think hotel gets it

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By (user no longer on site)
over a year ago


"A hotel has debited someones card of £100 as a fine for leaving bad feedback on TripAdvisor. Apparently it was in the small print of their T&Cs

Madness

Do you get a rebate if you leave something positive? "

Yeah...an extra sausage in the morning.

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By (user no longer on site)
over a year ago

Apparently the lady didn't have her glasses so she couldn't read the print. Outrageous really but at £36 for a double room it wasn't going to be a top notch joint I guess.

I'm more than happy to receive negative feedback for free...heck ill even pay you for it.

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By (user no longer on site) OP   
over a year ago


"If that's legal I'm opening a hotel.

I'll big it up in the description and then provide crap service to intentionally gain crap re_iews.

I'll be a millionaire this time next year! "

Genius DelBoy

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By *icecouple561Couple
Forum Mod
over a year ago

East Sussex


"If that's legal I'm opening a hotel.

I'll big it up in the description and then provide crap service to intentionally gain crap re_iews.

I'll be a millionaire this time next year! Don't think hotel gets it "

It was the hotel who fined them.

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By (user no longer on site)
over a year ago

I don't see how it's a fair part of terms and conditions, that's so harsh - and if it was £36 for a double room that's very cheap, they can't expect perfect re_iews!

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By *otlovefun42Couple
over a year ago

Costa Blanca Spain...


"I saw that! Doubt you get a rebate

A hundred quid was a bit steep but how did they identify who wrote the re_iew?

If the name of the hotel gets out it'll do more damage than any bad tripadvisor re_iew."

According to the DM's report it is the Broadway hotel in Blackpool.

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By (user no longer on site)
over a year ago

Blackpool....*giggles*

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By *iverpool LoverMan
over a year ago

liverpool

Seen this on the news yesterday.

surely its theft?

Doesn't matter if its in the terms and conditions (although thats madness in its self having somthing in small print to say somome cant leave a bad re_iew on a userbased site like trip advisor).

Should be illegal for anyone with somones bank details to withdraw any amount of money from their bank accounts.

even parking fines or speeding fines you have options to not pay fine and take it to court if so be.

whats to say somome with a similar/same name to somome posts a negative re_iew or even the hotel them selfs could get somome to make a bogus profile under somomes name who stsyed at their hotel and create a false negative re_iew so they can fine somome 100 quid.

this is nonsense and needs to be eradicated and quickly.

if somone has a bad/unenjoyable experience at a hotel they have every right (without being fined) to share that experience with others.

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By (user no longer on site) OP   
over a year ago


"It was the

Broadway Hotel

Burlington Rd West

Blackpool

"

That place is a fucking dump

*runs off and hides debit card*

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By *icecouple561Couple
Forum Mod
over a year ago

East Sussex

I don't think it's fair from what I have read I don't know how factual that.is though.

These re_iew sites are a double edged sword for hotels etc. although they do have right of reply. I see lots of hotels and restaurants responding with comments that imply the person said it was all fine at the time.

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By *occerstar579Man
over a year ago

Harrogate

Ok so maybe Fab could learn from this....create a Fuckadviser website and if anyone leaves bad re_iews about a meet a social a fuck then the person who is badly re_iewed can charge £100. Anyone up for a really shit fuck?

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By *ogistical NightmaresCouple
over a year ago

Manchester Area

Checked TripAdvisor and read two or three pages and only found one slightly positive comment, all the others were terrible.

Whether you pay £36 or £360, you expect a certain level of cleanliness which seems to be sadly lacking in this place

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By (user no longer on site)
over a year ago

I read about 50 bad re_iews of that hotel

How did they know who to bill?

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By *icecouple561Couple
Forum Mod
over a year ago

East Sussex


"I read about 50 bad re_iews of that hotel

How did they know who to bill?"

Yes that's what I wondered.

Tripadvisor is anonymous unless you make it clear who you are in your re_iew

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By *dd269Man
over a year ago

Clee

Maybe they hit all their guest for 100 pounds, as most of them will have thought of complaining.

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By (user no longer on site)
over a year ago


"Maybe they hit all their guest for 100 pounds, as most of them will have thought of complaining."

I think some would be turning up back on the hotel doorstep I know I would.

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By *nigmatic1Woman
over a year ago

A seaside town near you!

Typical Blackpool hotel!!! I'd be wary paying only £36 !

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By *uslaffMan
over a year ago

manchester


"Think everyone should leave bad reports about their terms and conditions and tell them you'll use another web travel site "

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By (user no longer on site)
over a year ago

travelled the world and uk....those trip advisor comments are worthless 9times out of ten don't bother reading them

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By (user no longer on site)
over a year ago


"travelled the world and uk....those trip advisor comments are worthless 9times out of ten don't bother reading them "

You must read a lot of them to come to that conclusion!

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By (user no longer on site)
over a year ago

I work in a restaurant, and I personally go through all of the re_iews we get. Some people leave negative re_iews about stupid things sometimes. I had a complaint before about serving a tea with no lid on the pot.

I don't even think trip advisor works very well. Every time you go to a restaurant, you'll get s vastly different experience every time.

As for the £100 fine, that's a little O.T.T.

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By *bi HaiveMan
Forum Mod
over a year ago

Cheeseville, Somerset

Trading Standards are investigating.

Just because someone puts something in their terms and conditions doesn't make it legally enforceable.

A

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By (user no longer on site)
over a year ago

I would complain about no lid on the teapot

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By *icecouple561Couple
Forum Mod
over a year ago

East Sussex


"I work in a restaurant, and I personally go through all of the re_iews we get. Some people leave negative re_iews about stupid things sometimes. I had a complaint before about serving a tea with no lid on the pot.

I don't even think trip advisor works very well. Every time you go to a restaurant, you'll get s vastly different experience every time.

As for the £100 fine, that's a little O.T.T."

I'd complain about no lid on a teapot but I'd do it at the time, I wouldn't wait until I got home and then log on to an internet site to do it. I swear some people are composing their re_iews as they eat

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By *icecouple561Couple
Forum Mod
over a year ago

East Sussex


"travelled the world and uk....those trip advisor comments are worthless 9times out of ten don't bother reading them "

we read them all and then take the middle line.

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By *atasha_DavidCouple
over a year ago

Slough

• Tony Jenkinson and wife Jan stayed at the Broadway Hotel in Blackpool

• Described it as a 'rotten stinking hovel' in negative re_iew on TripAdvisor

• But they later found out that their credit card had been billed an extra £100

• Couple discovered that the hotel’s policy was to charge for ‘bad’ re_iews

• Trading standards believe hotel may have breached trading practice rules

http://www.dailymail.co.uk/travel/travel_news/article-2840131/Couple-fined-100-hotel-called-hovel-re_iew-Punishment-TripAdvisor-comments-illegal.html#ixzz3JVoHpOD2

So the "fine" was not imposed by TripAdvisor but by the hotel and is being challenged.

After all the negative publicity I would have thought any fines collected would have been small change to the cost of the reputational damage caused. Superb own goal from hotel owners.

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By *icecouple561Couple
Forum Mod
over a year ago

East Sussex


"• Tony Jenkinson and wife Jan stayed at the Broadway Hotel in Blackpool

• Described it as a 'rotten stinking hovel' in negative re_iew on TripAdvisor

• But they later found out that their credit card had been billed an extra £100

• Couple discovered that the hotel’s policy was to charge for ‘bad’ re_iews

• Trading standards believe hotel may have breached trading practice rules

http://www.dailymail.co.uk/travel/travel_news/article-2840131/Couple-fined-100-hotel-called-hovel-re_iew-Punishment-TripAdvisor-comments-illegal.html#ixzz3JVoHpOD2

So the "fine" was not imposed by TripAdvisor but by the hotel and is being challenged.

After all the negative publicity I would have thought any fines collected would have been small change to the cost of the reputational damage caused. Superb own goal from hotel owners."

I didn't think it was.

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By *all-Eddies QosCouple
over a year ago

wirral

Id like to see anyone charge my credit card (dont have one)

if anyone took money out my bank, id remove goods to the value of what they took.

I DGAF about a lot of things, but mess with my kids or my money and its getting nasty.

We staying in a hotel this weekend....best be nice.

Im frazzled TF

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By (user no longer on site)
over a year ago


"I would complain about no lid on the teapot"

No lid on a teapot shock horror thats a definate requirement

Whats ne of your restaurant ill write bad re_iew on trip advisor along wih my credit card details

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By *inaTitzTV/TS
over a year ago

Titz Towers, North Notts

That isn't legal, it would fall foul of the Unfair terms in consumer contracts Act and Unfair Contract terms Act.

The hoteliers have done themselves a lot more harm than good.

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By (user no longer on site)
over a year ago

I always leave a good re_iew if i leave the bedsheets all wet and sticky

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By (user no longer on site)
over a year ago


"I always leave a good re_iew if i leave the bedsheets all wet and sticky "
that happens quite a lot without a lid on the teapot

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By *ouple in LancashireCouple
over a year ago

in Lancashire

Think the hotel are taking the piss and hope the couple are reimbursed..

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By *icecouple561Couple
Forum Mod
over a year ago

East Sussex

we stayed in a holiday cottage once and the previous guests had left a scorchingly poor re_iew in their guest book because there was no gravy boat provided

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By (user no longer on site)
over a year ago


"I always leave a good re_iew if i leave the bedsheets all wet and sticky that happens quite a lot without a lid on the teapot "
Aye, i forgot to say, i use all the wee sugar things in my tea so it's quite syrupy. I would leave a bad re_iew however if there were any less than 6 bags for my use

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By (user no longer on site) OP   
over a year ago

Google Broadway Hotel in Blackpool and check out the photos on TripAdvisor. Fecking hilarious how shitty this place is

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By (user no longer on site)
over a year ago


"Typical Blackpool hotel!!! I'd be wary paying only £36 !"

Even the top notch hotels in Blackpool are shitholes, ive stayed in them, im glad the company paid haha

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By (user no longer on site) OP   
over a year ago

A genuine re_iew from TripAdvisor....

This place is filthy,it really needs closing down,bedroom full of mould no heater,no hot water,beds need throwing away,couldn't bear to eat breakfast staff drinking cans of strongbow while serving breakfast,could not wait to get out of this place and get home to bath. environmental need to get in there quick....

Dont think they liked it

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By *imply_SensualMan
over a year ago

Widnes

Regardless of the legality of it, the naivety of the hotel owners is what matters - the bad press they are receiving will be 100s times worse than the one bad re_iew on trip advisor. (or more as other previous guests check their card balances…)

Greed and paranoia could have just been the death knell for the hotel in question - who would go there now?

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By *ain n MableWoman
over a year ago

Milton Keynes

What did they expect for £36? The Hanging gardens of Babylon? A herd of Wildebeest majestically swooping across the open plains???

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By (user no longer on site)
over a year ago


"What did they expect for £36? The Hanging gardens of Babylon? A herd of Wildebeest majestically swooping across the open plains???"

No but you do expect cleanliness, and good service no matter how much you pay

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By (user no longer on site)
over a year ago


"What did they expect for £36? The Hanging gardens of Babylon? A herd of Wildebeest majestically swooping across the open plains???"
i have paid £36 for a holiday premier travel express inn lodge type place many times. I expect a clean tidy room at the very least.

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By (user no longer on site) OP   
over a year ago


"What did they expect for £36? The Hanging gardens of Babylon? A herd of Wildebeest majestically swooping across the open plains???"

Good old Basil

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By (user no longer on site)
over a year ago

As someone with legal qualifications I really doubt this is legal!

If they want do so something, they (the hotel that is) would have to sue in defamation albeit they would not get very far.

If the terms and conditions did say that then I suspect they would fall foul of the UCTA.

Shocking

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By (user no longer on site)
over a year ago

No offence but who wants to go to Blackpool I personally think you should receive a £100 for actually entering the place

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By *all-Eddies QosCouple
over a year ago

wirral


"What did they expect for £36? The Hanging gardens of Babylon? A herd of Wildebeest majestically swooping across the open plains???"

Haha love it

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By *ain n MableWoman
over a year ago

Milton Keynes


"What did they expect for £36? The Hanging gardens of Babylon? A herd of Wildebeest majestically swooping across the open plains???

Haha love it"

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By *ain n MableWoman
over a year ago

Milton Keynes


"What did they expect for £36? The Hanging gardens of Babylon? A herd of Wildebeest majestically swooping across the open plains???

Good old Basil "

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo

After looking at the pics on the re_iews....blurrgghhh.

I then went onto the site that books the hotels and I could have 3 nights for two for £45 quid right now including breakfast ( plus filth and not in a good way ) and 53 people have just booked holidays there.

I smell bullshit

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By *he Master JMan
over a year ago

Southall

Just been on trip advisor

" staff drinking cans of strongbow while serving breakfast"

Wtf is that all about

More like a soup kitchen than a hotel

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By (user no longer on site)
over a year ago

I would be tempted to go back and cause a hundred quids worth of damage. But I don't think they could actually do enough damage without actually demolishing the place completely.

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By (user no longer on site)
over a year ago

The hotel has since scrapped the charge from their terms and conditions, unclear whether the guests have been reimbursed!

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By (user no longer on site)
over a year ago


"No offence but who wants to go to Blackpool I personally think you should receive a £100 for actually entering the place "

Oy!! Careful or you'll have an irate Lancastrian on your hands! It's fun for a day/night or two! xx

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By (user no longer on site)
over a year ago

So the hotel is ranked #858 of 894 in Blackpool on tripadvisor now!! Is this rating before or after this story hit the news???

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By (user no longer on site) OP   
over a year ago


"So the hotel is ranked #858 of 894 in Blackpool on tripadvisor now!! Is this rating before or after this story hit the news??? "

So its not even the worst hotel in Blackpool

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By (user no longer on site)
over a year ago


"So the hotel is ranked #858 of 894 in Blackpool on tripadvisor now!! Is this rating before or after this story hit the news??? "

haha before.

Speaking at work about it and thinking what would you do before the internet and trip advisor.

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By *ain n MableWoman
over a year ago

Milton Keynes

More importantly, i want to know why Paula is all alone? I've seen her gorgeous profile.

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By (user no longer on site)
over a year ago


"No offence but who wants to go to Blackpool I personally think you should receive a £100 for actually entering the place

Oy!! Careful or you'll have an irate Lancastrian on your hands! It's fun for a day/night or two! xx"

No. It isn't. Its a vomit flecked hellhole that smells of stale beer, rancid chip fat and echoes to the sound of cackling harpies on hen nights. The hinterland is quite nice though.

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By (user no longer on site)
over a year ago


"What did they expect for £36? The Hanging gardens of Babylon? A herd of Wildebeest majestically swooping across the open plains???"

yes Basil they did

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo


"What did they expect for £36? "

For it to be clean I am guessing

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By *iewMan
Forum Mod
over a year ago

Angus & Findhorn

I heard on the radio that people are now saying give discount or they will leave bad feedback....

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By (user no longer on site)
over a year ago


"Seen this on the news yesterday.

surely its theft?

Doesn't matter if its in the terms and conditions (although thats madness in its self having somthing in small print to say somome cant leave a bad re_iew on a userbased site like trip advisor).

Should be illegal for anyone with somones bank details to withdraw any amount of money from their bank accounts.

even parking fines or speeding fines you have options to not pay fine and take it to court if so be.

whats to say somome with a similar/same name to somome posts a negative re_iew or even the hotel them selfs could get somome to make a bogus profile under somomes name who stsyed at their hotel and create a false negative re_iew so they can fine somome 100 quid.

this is nonsense and needs to be eradicated and quickly.

if somone has a bad/unenjoyable experience at a hotel they have every right (without being fined) to share that experience with others.

"

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By (user no longer on site)
over a year ago

They got a bad re_iew, what are they gonna do,oh lord

I bet their girlfriends fuming

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