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Sickly and over the top...

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By (user no longer on site) OP   
over a year ago

friendly is the way I would describe the new M & S way of making their staff engage with customers. Shopping in Worcester the other day, I was first complimented by a 19(!) year old on the choice of the clothes I bought...and whether I was going to wear them on holidays and where was I going on holidays. Half an hour later similar thing in the food department where I was told "oh this cake looks so delicious, think I might buy one tonight" and then followed by several other what I call totally intrusive and over the top friendly comments.

Am I being Miss Miserable here or do others find this kind of shopping experience (specific to MS in my experience) feels a little disingenuous and false?

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By (user no longer on site)
over a year ago

We live in a society where everyone "loves" everyone and hugs everyone. It's not a surprise. Eventually we'll have shop assistants holding our hands as we buy carrots.

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By (user no longer on site)
over a year ago

they could all be on a bonus for sales? do not like this kind of pressure selling myself either.

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By (user no longer on site)
over a year ago

England won't even go to a cashier in his bank now (Natwest) because of the false friendliness that leads to power selling of not-needed services!

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By *edangel_2013Woman
over a year ago

southend

I work in retail, and if its any consolation, I hate doing it as much as you guys hate being on the receiving end.

I'm not a naturally happy, huggy person, so to have to say to every customer I serve, "Hi there, did you find everything you needed?" or "isn't is a lovely day/bad weather?" in a genuine manner, gets a little repetitive.

We are supposed to greet every customer we pass around the store, asking if they need any help. We have around 15 staff working in a 10,000sq ft store on a weekend. If I got asked if I needed help that much, I'd walk out, never to return!!!

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By (user no longer on site)
over a year ago

We used to live in Thailand and in the Dept. Stores there, staff (of which there are a HELL of a lot as it's cheap) are actually instructed to follow westerners around (as they tend to be tourists and have $$$). By the time we left Bangkok, we had a game where we'd collect the staff, pull them to a corner after us, then split up and run in different directions.

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By (user no longer on site)
over a year ago

its part of training in m and s..... and many other shops following suit!

i prefer the genuine friendlyness to the over the top vomit inducing stuff !! i find it offputtin and have been known to leave shops because of it! thank god for internet shoppin lol x

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By (user no longer on site)
over a year ago

Why is it the Meeter and Greeter in Asda's are always old men?

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By (user no longer on site)
over a year ago


"Why is it the Meeter and Greeter in Asda's are always old men?

"

Because Asda only employs retired people or intellectually challenged people?

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By (user no longer on site)
over a year ago


"Why is it the Meeter and Greeter in Asda's are always old men?

Because Asda only employs retired people or intellectually challenged people?"

I work in ASDA as a meeter and greeter.

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By (user no longer on site)
over a year ago

one of these days im gonna be in a shop after a stinker of a day and some poor soul will regret asking if iv had a good day! i feel sorry for the employees to be honest, how many people would they like to punch in the face after havin to listen to their whingin!!

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By (user no longer on site)
over a year ago


"one of these days im gonna be in a shop after a stinker of a day and some poor soul will regret asking if iv had a good day! i feel sorry for the employees to be honest, how many people would they like to punch in the face after havin to listen to their whingin!!

"

The problem is you can't get away from them at the tills. Not like religious door-to-door people who you can.

I wish i was as antisocial as England, he refuses to talk to anyone in a shop unless he needs something. I just giggle and smile nervously. But then I have noticed that he gets less attention if I make him pay for stuff.

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By (user no longer on site)
over a year ago

its a bit like some of the verifications on here lol!!! give mills and boons a run for their money in the over the top stakes!! x

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By (user no longer on site)
over a year ago


"its a bit like some of the verifications on here lol!!! give mills and boons a run for their money in the over the top stakes!! x "

I love the ones like "mmmmmm his cock tasted so Mmmmmmmm".

Last time I looked, cocks didn't taste much different to arms.. or legs... :D

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By (user no longer on site)
over a year ago


"its a bit like some of the verifications on here lol!!! give mills and boons a run for their money in the over the top stakes!! x

I love the ones like "mmmmmm his cock tasted so Mmmmmmmm".

Last time I looked, cocks didn't taste much different to arms.. or legs... :D"

Are you a cannibal?

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By (user no longer on site)
over a year ago


"

Are you a cannibal?

"

Ok well I was going to add "unless you cook it right" but I guess I won't bother now.

That said, fresh cock, still attached and working, doesnt taste unless they'd done something dumb like stick half a can of Lynx down there.

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By (user no longer on site)
over a year ago


"

Are you a cannibal?

Ok well I was going to add "unless you cook it right" but I guess I won't bother now.

That said, fresh cock, still attached and working, doesnt taste unless they'd done something dumb like stick half a can of Lynx down there."

why do guys do that?? there nothin worse than a mouthful of lynx or hia karate or whatever totally ruins the experience when u get a taste of that!!! x

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By (user no longer on site)
over a year ago


"why do guys do that?? there nothin worse than a mouthful of lynx or hia karate or whatever totally ruins the experience when u get a taste of that!!! x"

Here's why:

They

Are

F'in

Clueless

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By (user no longer on site)
over a year ago


"why do guys do that?? there nothin worse than a mouthful of lynx or hia karate or whatever totally ruins the experience when u get a taste of that!!! x"

Try going down on a smelly fanny

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By (user no longer on site)
over a year ago


"friendly is the way I would describe the new M & S way of making their staff engage with customers. Shopping in Worcester the other day, I was first complimented by a 19(!) year old on the choice of the clothes I bought...and whether I was going to wear them on holidays and where was I going on holidays. Half an hour later similar thing in the food department where I was told "oh this cake looks so delicious, think I might buy one tonight" and then followed by several other what I call totally intrusive and over the top friendly comments.

Am I being Miss Miserable here or do others find this kind of shopping experience (specific to MS in my experience) feels a little disingenuous and false? "

50 years ago you'd have thought them rude if they DIDN'T say things like that.

The times they have a changed huh?

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By (user no longer on site)
over a year ago


"

50 years ago you'd have thought them rude if they DIDN'T say things like that.

The times they have a changed huh? "

But, to be fair, 50 years ago it was probably a seller in a local shop in an area where many would know each other. Therefore friendliness was fine. It's when it's a complete and utter stranger and it's obviously false that it's a pain.

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By (user no longer on site)
over a year ago


"

50 years ago you'd have thought them rude if they DIDN'T say things like that.

The times they have a changed huh?

But, to be fair, 50 years ago it was probably a seller in a local shop in an area where many would know each other. Therefore friendliness was fine. It's when it's a complete and utter stranger and it's obviously false that it's a pain."

I rather like to think of it as my custom is valued so politeness is the norm. Or it should be.

I'm a fan of McDonald's breakfast but I can't stand their egg, it's all reconstituted powdered crap, so I always ask for no egg and extra sausage meat and usually it's not a problem 9 times out of 10, but sometimes you get an obstinate tosser who just don't understand the phrase "the customer is always right" and then proceeds to tell me that if it's not on the menu I can't have it. When that happens I usually change my order three times and then cancel the whole fookin lot and go somewhere else.

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By (user no longer on site)
over a year ago


"why do guys do that?? there nothin worse than a mouthful of lynx or hia karate or whatever totally ruins the experience when u get a taste of that!!! x

Try going down on a smelly fanny "

but iv never met u so i cant comment???

soap and water works miracles there no need to have it smellin like a football club changin rooms!!! x

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By (user no longer on site)
over a year ago


"friendly is the way I would describe the new M & S way of making their staff engage with customers. Shopping in Worcester the other day, I was first complimented by a 19(!) year old on the choice of the clothes I bought...and whether I was going to wear them on holidays and where was I going on holidays. Half an hour later similar thing in the food department where I was told "oh this cake looks so delicious, think I might buy one tonight" and then followed by several other what I call totally intrusive and over the top friendly comments.

Am I being Miss Miserable here or do others find this kind of shopping experience (specific to MS in my experience) feels a little disingenuous and false? "

Thats a very nicely written message, thank you. I may copy the style for my own writing

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By (user no longer on site)
over a year ago


"

I rather like to think of it as my custom is valued so politeness is the norm. Or it should be."

Of course, politeness should be the norm, but I thought this thread was more about the over-the-top methodology currently used in many retail outlets that slides more towards obvious over-interest and sickly ego massaging in order to maintain some falsehood that you are possibly the single most important customer.

And more to the point, that noone really falls for it!

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By *iamondsmiles.Woman
over a year ago

little house on the praire

Im sick of them asking me in tesco if i want to go to the self service and THEY will put my items through for me, seems a bit pointless and is it necessary for the big butch woman to sweet talk me everytime i go in there who has gone from calling me karen (god knows how she knew my name) to calling me karen or dear (that all happens to be debs fault though)

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By (user no longer on site)
over a year ago


"Why is it the Meeter and Greeter in Asda's are always old men?

Because Asda only employs retired people or intellectually challenged people?"

Do YOU work for Asda?

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By (user no longer on site)
over a year ago


"

Do YOU work for Asda? "

God no, was that some half arsed attempt at an insult? It failed quite badly if it was.

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By (user no longer on site)
over a year ago


"friendly is the way I would describe the new M & S way of making their staff engage with customers. Shopping in Worcester the other day, I was first complimented by a 19(!) year old on the choice of the clothes I bought...and whether I was going to wear them on holidays and where was I going on holidays. Half an hour later similar thing in the food department where I was told "oh this cake looks so delicious, think I might buy one tonight" and then followed by several other what I call totally intrusive and over the top friendly comments.

Am I being Miss Miserable here or do others find this kind of shopping experience (specific to MS in my experience) feels a little disingenuous and false? "

As an exile from that part of the world myself, I was wondering whether out there aren't we all just that little bit friendlier?

I was born and brought up near you - my folks will strike up a conversation with anyone in shops and supermarkets. It was truly a culture shock coming down to London where making eye contact with anyone makes you a weirdo.

I was discussing this just the other night with my sister who is also my mother as she was giving her webbed feet a pedicure.

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By (user no longer on site)
over a year ago


"

Do YOU work for Asda?

God no, was that some half arsed attempt at an insult? It failed quite badly if it was."

On the contrary...I didn't want to jump to the conclusion you just posted a stupid,insulting and ill judged comment without first finding out if you could back it up with some knowledge of the company.

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By (user no longer on site)
over a year ago


"

On the contrary...I didn't want to jump to the conclusion you just posted a stupid,insulting and ill judged comment without first finding out if you could back it up with some knowledge of the company."

Ah, good then, you are forgiven.

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By *ittle_brat_evie!!Woman
over a year ago

evesham


"friendly is the way I would describe the new M & S way of making their staff engage with customers. Shopping in Worcester the other day, I was first complimented by a 19(!) year old on the choice of the clothes I bought...and whether I was going to wear them on holidays and where was I going on holidays. Half an hour later similar thing in the food department where I was told "oh this cake looks so delicious, think I might buy one tonight" and then followed by several other what I call totally intrusive and over the top friendly comments.

Am I being Miss Miserable here or do others find this kind of shopping experience (specific to MS in my experience) feels a little disingenuous and false? "

it is a struggle balancing good customer service with being too over the top and in peoples faces etc.

i hate it when i am in a supermarket and the person on the till doesnt even acknowledge i am ther - just carries on their conversation with the person on the till to me

but then i hate people who try to create too much of a conversation with me - nosey feckers

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By (user no longer on site) OP   
over a year ago


"friendly is the way I would describe the new M & S way of making their staff engage with customers. Shopping in Worcester the other day, I was first complimented by a 19(!) year old on the choice of the clothes I bought...and whether I was going to wear them on holidays and where was I going on holidays. Half an hour later similar thing in the food department where I was told "oh this cake looks so delicious, think I might buy one tonight" and then followed by several other what I call totally intrusive and over the top friendly comments.

Am I being Miss Miserable here or do others find this kind of shopping experience (specific to MS in my experience) feels a little disingenuous and false?

As an exile from that part of the world myself, I was wondering whether out there aren't we all just that little bit friendlier?

I was born and brought up near you - my folks will strike up a conversation with anyone in shops and supermarkets. It was truly a culture shock coming down to London where making eye contact with anyone makes you a weirdo.

I was discussing this just the other night with my sister who is also my mother as she was giving her webbed feet a pedicure."

Maybe I should have bought 2 hats instead of one to feel more at home as I am not originally from the area lol

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By (user no longer on site)
over a year ago


"

As an exile from that part of the world myself, I was wondering whether out there aren't we all just that little bit friendlier?"

You are not wrong, I think. Though I'm not English and all my time in the UK has been in "the south", my other half is from Liverpool and when we go up to see his father, the difference is quite large in how people - generally (not just in shops) - treat you.

But, I do have to say, that as a non-northerner (or even Brit), it actually makes me uncomfortable.

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By (user no longer on site)
over a year ago


"

You are not wrong, I think. Though I'm not English and all my time in the UK has been in "the south", my other half is from Liverpool and when we go up to see his father, the difference is quite large in how people - generally (not just in shops) - treat you.

But, I do have to say, that as a non-northerner (or even Brit), it actually makes me uncomfortable."

It never ceases to amaze me - go outside the M25 and how people are almost instantly changes. It's not just a north/south thing, although folks up north generally are more relaxed and personable. I loved the hospitality in Liverpool on a recent visit.

But also in the west country, Bristol, Devon & Cornwall, Glos, Worcs and Hereford people are a lot more laid back.

If you want OTT and false I suggest you try the States...

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By (user no longer on site)
over a year ago


"

If you want OTT and false I suggest you try the States..."

Oh, don't, I used to live in Baltimore. OTT doesn't even touch it.

But, back to what I was saying, for me, as an observer - I find the northern way just a little too personal and "nosey". But I find the southern way quite cold.

Just not a happy bunny!

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By *ickens CiderMan
over a year ago

taunton


"England won't even go to a cashier in his bank now (Natwest) because of the false friendliness that leads to power selling of not-needed services!"

I bank with Nat West and this used to drive me nuts!! So one day I had enough and let rip into the cashier... I'm only to make a cash withdraw... I don't want to up grade my account... I don't want a new mortgage deal... I don't need car insurance thank all the same!!! Please stop asking me the damn questions everytime I visit... The cashier then said sorry sir I totally understand what I can do is put a flag on your account to not ask you these sort of questions... so I had a go at him abit more about why don't you tell all your customers about this...

And you know what... I don't get the pressure selling bit anymore... just a very polite... Is there anything else we can help you with to sir... Um... Not today thank you!

So for me normally banking practice has returned at the Nat West... so I'd pop in and ask to be removed from the sales patter and have your account flagged as not interested... Enjoy!

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By (user no longer on site) OP   
over a year ago


"England won't even go to a cashier in his bank now (Natwest) because of the false friendliness that leads to power selling of not-needed services!

I bank with Nat West and this used to drive me nuts!! So one day I had enough and let rip into the cashier... I'm only to make a cash withdraw... I don't want to up grade my account... I don't want a new mortgage deal... I don't need car insurance thank all the same!!! Please stop asking me the damn questions everytime I visit... The cashier then said sorry sir I totally understand what I can do is put a flag on your account to not ask you these sort of questions... so I had a go at him abit more about why don't you tell all your customers about this...

And you know what... I don't get the pressure selling bit anymore... just a very polite... Is there anything else we can help you with to sir... Um... Not today thank you!

So for me normally banking practice has returned at the Nat West... so I'd pop in and ask to be removed from the sales patter and have your account flagged as not interested... Enjoy! "

I like your suggestion and I do same in banks; also tbh I tend to give quite non-committal answers to the over-friendly staff so by the third question they realise I dont want to be quizzed about my plans for the weekend and what I am having for tea.

But when I counted no less than 14 "thank you" at M & S a few days ago (for waiting, for shopping there, for choosing what I had chosen, for being there, for leaving soon etc...) in ONE single transaction when buying no more than a sandwich, a yoghurt and a bottle of water... it was still irritating lol

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By (user no longer on site)
over a year ago

Yeah I've had several gos at First Direct about trying to sell me extra stuff.

Must say they have the best call centre staff I've ever experienced. But they are trained to do the old routine "I see you have over £1,000 in your account would you be interested in one of our savings products"

They finally put me on their 'no marketing' list and poof! No more shit!

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By *harpDressed ManMan
over a year ago

Here occasionally, but mostly somewhere else


"friendly is the way I would describe the new M & S way of making their staff engage with customers. Shopping in Worcester the other day, I was first complimented by a 19(!) year old on the choice of the clothes I bought...and whether I was going to wear them on holidays and where was I going on holidays. Half an hour later similar thing in the food department where I was told "oh this cake looks so delicious, think I might buy one tonight" and then followed by several other what I call totally intrusive and over the top friendly comments.

Am I being Miss Miserable here or do others find this kind of shopping experience (specific to MS in my experience) feels a little disingenuous and false? "

I agree. Next staff member who compliments me on my choice of dessert gets invited to eat it off my naked body while having a crusty baguette jammed up their trumpet..

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By *harpDressed ManMan
over a year ago

Here occasionally, but mostly somewhere else


"I'm a fan of McDonald's breakfast but I can't stand their egg, it's all reconstituted powdered crap"

It may taste like that, but it is actually one egg, cracked open in the restaurant on the day.

Carry on...

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By *ushroom7Man
over a year ago

Bradford


"I work in retail, and if its any consolation, I hate doing it as much as you guys hate being on the receiving end.

I'm not a naturally happy, huggy person, so to have to say to every customer I serve, "Hi there, did you find everything you needed?" or "isn't is a lovely day/bad weather?" in a genuine manner, gets a little repetitive.

We are supposed to greet every customer we pass around the store, asking if they need any help. We have around 15 staff working in a 10,000sq ft store on a weekend. If I got asked if I needed help that much, I'd walk out, never to return!!! "

And what would your response be to a kindly gentleman asking :

"Would you mind ringing this item through the till for me, it should be £ 1.45 but i only have 29p. What's a little fraud between customers eh?"

"Have a nice day."

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By *umpkinMan
over a year ago

near the sounds of the wimborne quarter jack!


"Why is it the Meeter and Greeter in Asda's are always old men?

Because Asda only employs retired people or intellectually challenged people?

I work in ASDA as a meeter and greeter. "

Aaaaoooowww, me bloody toungue!

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By *ushroom7Man
over a year ago

Bradford


"friendly is the way I would describe the new M & S way of making their staff engage with customers. Shopping in Worcester the other day, I was first complimented by a 19(!) year old on the choice of the clothes I bought...and whether I was going to wear them on holidays and where was I going on holidays. Half an hour later similar thing in the food department where I was told "oh this cake looks so delicious, think I might buy one tonight" and then followed by several other what I call totally intrusive and over the top friendly comments.

Am I being Miss Miserable here or do others find this kind of shopping experience (specific to MS in my experience) feels a little disingenuous and false? "

You could always try Mushy's Emporium of Bradford. Service with a grin.

"Madam, i'll gladly sell you those clothes but may i just say your arse will look big in them."

"Madam, i will happily sell you this cake, indeed i ought to mention to you that they are on a BOGOF offer this week, but may i also mention that if you do eat that cake, your arse will no longer look big in those clothes, .....it won't even fit!"

"Have a nice day, ma'am."

Correct, i'm no longer in retail.

PS hope i'm still on fab. fingers crossed.

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By *ushroom7Man
over a year ago

Bradford


"its a bit like some of the verifications on here lol!!! give mills and boons a run for their money in the over the top stakes!! x "

Met mznwty today : Talk about whinge, moan, bawl, painted ceilings etc.

It was a bloody good bj though. Peace and quiet, for all of erm 1 minute 6 secs

Still, it was good while i lasted lol

Would meat her again.

regards xx

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By (user no longer on site)
over a year ago

lol!!!!!!!!!

met mushroom today, lived up to username should be kept in the dark and really does talk bullshit!!!

honestly he was a fungi in the correct sense!!

but was in and out quicker than sas...may have just been a figment of my imagination!!

best served sliced meat!! xx

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By *ollie_JCouple
over a year ago

London


"

although folks up north generally are more relaxed and personable. I loved the hospitality in Liverpool on a recent visit.."

They seem to extend the hospitality to us as well

In fact they loved us so much they actually wanted to keep a piece of us to remind us of them

My effing hub caps

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By *ushroom7Man
over a year ago

Bradford


"

i hate it when i am in a supermarket and the person on the till doesnt even acknowledge i am there - just carries on their conversation with the person on the till to me

"

Ah, Morrisons.

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By *ushroom7Man
over a year ago

Bradford


"friendly is the way I would describe the new M & S way of making their staff engage with customers. Shopping in Worcester the other day, I was first complimented by a 19(!) year old on the choice of the clothes I bought...and whether I was going to wear them on holidays and where was I going on holidays. Half an hour later similar thing in the food department where I was told "oh this cake looks so delicious, think I might buy one tonight" and then followed by several other what I call totally intrusive and over the top friendly comments.

Am I being Miss Miserable here or do others find this kind of shopping experience (specific to MS in my experience) feels a little disingenuous and false?

I agree. Next staff member who compliments me on my choice of dessert gets invited to eat it off my naked body while having a crusty baguette jammed up their trumpet.."

Just out of curiosity, you understand, WHAT did they say about your shirt?

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By *harpDressed ManMan
over a year ago

Here occasionally, but mostly somewhere else


" Just out of curiosity, you understand, WHAT did they say about your shirt?"

Who?

Which shirt?

Is this the right thread?

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By (user no longer on site)
over a year ago


" Just out of curiosity, you understand, WHAT did they say about your shirt?

Who?

Which shirt?

Is this the right thread? "

i liked your shirt it was very eeeeeemmmmm unique!!! x

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By (user no longer on site) OP   
over a year ago


"friendly is the way I would describe the new M & S way of making their staff engage with customers. Shopping in Worcester the other day, I was first complimented by a 19(!) year old on the choice of the clothes I bought...and whether I was going to wear them on holidays and where was I going on holidays. Half an hour later similar thing in the food department where I was told "oh this cake looks so delicious, think I might buy one tonight" and then followed by several other what I call totally intrusive and over the top friendly comments.

Am I being Miss Miserable here or do others find this kind of shopping experience (specific to MS in my experience) feels a little disingenuous and false?

You could always try Mushy's Emporium of Bradford. Service with a grin.

"Madam, i'll gladly sell you those clothes but may i just say your arse will look big in them."

"Madam, i will happily sell you this cake, indeed i ought to mention to you that they are on a BOGOF offer this week, but may i also mention that if you do eat that cake, your arse will no longer look big in those clothes, .....it won't even fit!"

"Have a nice day, ma'am."

Correct, i'm no longer in retail.

PS hope i'm still on fab. fingers crossed."

you should come shopping with me lol

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By *harpDressed ManMan
over a year ago

Here occasionally, but mostly somewhere else


"i liked your shirt it was very eeeeeemmmmm unique!!! x "

Nah, there were dozens of them in the shop....

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By (user no longer on site)
over a year ago

My god, what a miserable bunch of sods you lot are. So the execs at M & S try to instill a little bit of good manners, courtesy and politeness in their staff and you still ain't happy. Would you be happier if they were told to say, "Thank you for your purchases Madam, but to be honest, you've only spent £4.99 on a sodding sandwich so do you really think that's worth the effort of me getting up out of bed to come in here and serve your already overweight fat ass?"

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By (user no longer on site) OP   
over a year ago


"My god, what a miserable bunch of sods you lot are. So the execs at M & S try to instill a little bit of good manners, courtesy and politeness in their staff and you still ain't happy. Would you be happier if they were told to say, "Thank you for your purchases Madam, but to be honest, you've only spent £4.99 on a sodding sandwich so do you really think that's worth the effort of me getting up out of bed to come in here and serve your already overweight fat ass?" "

When did YOU get the opportunity to see my backside, Sir?

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By *harpDressed ManMan
over a year ago

Here occasionally, but mostly somewhere else


"When did YOU get the opportunity to see my backside, Sir? "

Never again, clearly!

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By (user no longer on site)
over a year ago

I am a shopaholic, I enjoy shopping and I like to be "served" I don't want to be treated special just a customer or potential customer, personal compliments I don't need but politeness, and respect I expect. I like to have a laugh with the girls on the till and always, always treat them with respect.

I find ASDA get the balance right, ultra helpfull without intrusion, ask them for a particular product and they won't just "point over there" but will take you to the item personally not even "I'll find you someone from that section".

Branches of ASDA seem to vary, in Walsall they were always happy to open a closed department during the early hours of the morning, ie the perfume cabinet, the ciggarette kiosk is always open etc and you could buy alcohol 24 hours, here in Stoke they won't open closed sections up, won't sell cigarettes or alcohol after 11pm etc.

My worst experience was the BMW garage in Stoke last week when I went with the full intention of ordering a BMW convertible, after viewing them for 15-20 minutes in full sight of 2 salesmen, I finally went over to reception to ask for some assistance, The helpfull girl there phoned one of the 2 salesmen and directed me to his desk, I told him I what I was looking for which was going to be either a 3 series or a 1 series.

At no time did he get out of his chair but he did point to a 3 series in the showroom and also told me that there wasn't a 1 series to see but there was a 2nd hand one out in the car park I could go and look at (peer through its windows I suppose).

I have now ordered a Nissan 4x4 instead

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By (user no longer on site) OP   
over a year ago


"When did YOU get the opportunity to see my backside, Sir?

Never again, clearly! "

Nobody who suggests I listen to anymore sickly M & S dribble shall have the pleasure(????) of viewing my backside

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By (user no longer on site) OP   
over a year ago


"I am a shopaholic, I enjoy shopping and I like to be "served" I don't want to be treated special just a customer or potential customer, personal compliments I don't need but politeness, and respect I expect. I like to have a laugh with the girls on the till and always, always treat them with respect.

I find ASDA get the balance right, ultra helpfull without intrusion, ask them for a particular product and they won't just "point over there" but will take you to the item personally not even "I'll find you someone from that section".

Branches of ASDA seem to vary, in Walsall they were always happy to open a closed department during the early hours of the morning, ie the perfume cabinet, the ciggarette kiosk is always open etc and you could buy alcohol 24 hours, here in Stoke they won't open closed sections up, won't sell cigarettes or alcohol after 11pm etc.

My worst experience was the BMW garage in Stoke last week when I went with the full intention of ordering a BMW convertible, after viewing them for 15-20 minutes in full sight of 2 salesmen, I finally went over to reception to ask for some assistance, The helpfull girl there phoned one of the 2 salesmen and directed me to his desk, I told him I what I was looking for which was going to be either a 3 series or a 1 series.

At no time did he get out of his chair but he did point to a 3 series in the showroom and also told me that there wasn't a 1 series to see but there was a 2nd hand one out in the car park I could go and look at (peer through its windows I suppose).

I have now ordered a Nissan 4x4 instead "

That highlights my point entirely - awful customer service is NOT the alternative to the sickly over the top dribble. Politeness, attentiveness and good manners are desired and essential -intrusive false friendliness is counter productive

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By *ollie_JCouple
over a year ago

London

I actually have no problem at all - although I do play the stupid and considerate bloke when in shops and thus get lots of very good service..

However when mrs new then goes with me to the same shops she gets severe daggers from all the shop assistants

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