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Returning footwear for a refund

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By (user no longer on site) OP   
over a year ago

Bought a pair of Dewalt toe cap boots a couple of days ago, thought they were a tad tight around the toe cap at first, but decided to wear them in a bit. Got to around 2 in the afternoon yesterday and my toes are so blistered and sore that after 4 I couldn't walk anymore. Rang the shop I bought them from, they said I can return them if they are in a re sellable condition, got a bit of mud and dirt on them, but no scuffs.

Can barely walk in my trainers this morning, am sure the shop are going to be arseholes when I go back, but they are simply not fit for purpose and I want a refund, would they be within their rights to refuse?

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By *ittykate84Woman
over a year ago

CHESTER

They could but if i was you I would contact DeWalt, I have dewalt safety boots and they have never done that to me so its not a good sign if they are x

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By (user no longer on site)
over a year ago

No. Just remind them of the sales of goods act....

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By (user no longer on site)
over a year ago

Yes because they are fit for purpose if they actually fit your feet.

Scrub em up as best you can and hope for the best

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By (user no longer on site)
over a year ago

Unpick some of the stitching ! Worked for me with M&S !

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By (user no longer on site)
over a year ago

You tried to stretch Steel Toe Caps?

Gimp

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By *empting Devil.Woman
over a year ago

Sheffield


"Yes because they are fit for purpose if they actually fit your feet.

Scrub em up as best you can and hope for the best"

If they were not fitted for him by a member of staff then he has no chance.

They are not resealable and buying the wrong size is his error so the store won't take any responsibility.

Good luck OP but I doubt you'll get any money back.

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By *arry247Couple
over a year ago

Wakefield

Why should a shop take responsibility for your mistake?

You knew they did not fit but decided to buy them anyway.

Take the loss like a man go to the same shop and buy a pair that fits

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By (user no longer on site) OP   
over a year ago

I'm a size 12, I bought a size 12, had dozens of pairs of steel toe cap boots, and my feet haven't been in this much pain since I unfortunately broke bones in them. If they were this painful when I tried them on, which they weren't, I wouldn't have purchased them. I fail to see my mistake.

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By *reasyontheeyesMan
over a year ago

out in the sticks

So if you bought a car and drove it round for couple if days took it back and said I don't like it can you swap it they'd say of course. ..not likely. You made a mistake. Wearing the boots round the house for a day yes they'd swap them outside for "couple" of days and maybe no clean you'll be lucky!

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By (user no longer on site)
over a year ago


"I'm a size 12, I bought a size 12, had dozens of pairs of steel toe cap boots, and my feet haven't been in this much pain since I unfortunately broke bones in them. If they were this painful when I tried them on, which they weren't, I wouldn't have purchased them. I fail to see my mistake. "

You thought they was a bit tight but went with them anyway.

I wouldn't hold your breath for a refund but it's not going to hurt to ask.

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By *empting Devil.Woman
over a year ago

Sheffield


"I'm a size 12, I bought a size 12, had dozens of pairs of steel toe cap boots, and my feet haven't been in this much pain since I unfortunately broke bones in them. If they were this painful when I tried them on, which they weren't, I wouldn't have purchased them. I fail to see my mistake. "

You admitted they were a little tight in the toe area and needed wearing in.

No decent shoe salesperson would advise that any shoes will stretch with wear. They will say that they might do so, but not that they will. And you will only get that advice regarding shoes made of all leather or suede - these have a steel toecap and it was the toe that was tight. Steel versus flesh and bone, obviously the flesh will give before the steel does.

Blisters are caused by rubbing, so the boots would not have been that painful when you bought them, only after wear.

Tbh I'm confused as to why you persisted in wearing them to the point of blisters. If you were trying to wear them in you should have worn them for short periods with good quality socks on underneath and taken them off when it got uncomfortable.

As for them being your size, well each company cuts to its own size and last. And many things during manufacture can make one shoe vary slightly from the standard size. So even if you always buy that brand, type and size if you tried them on and they didn't fit the way they usually do you should have asked to try another pair.

OP the sale of goods act does not cover you if you buy the wrong size. Any refund is down to the discretion of the retailer which means it will be up to the store manager.

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By *yrdwomanWoman
over a year ago

Putting the 'cum' in Eboracum

There's no law that says they have to refund you and there was probably a notice near the till saying this. However they are likely to offer you store credit.

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By *empting Devil.Woman
over a year ago

Sheffield


"There's no law that says they have to refund you and there was probably a notice near the till saying this. However they are likely to offer you store credit."

If there are any signs of wear they probably won't. That includes any wear/marks on the soles and creases in the uppers.

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By *yrdwomanWoman
over a year ago

Putting the 'cum' in Eboracum


"There's no law that says they have to refund you and there was probably a notice near the till saying this. However they are likely to offer you store credit.

If there are any signs of wear they probably won't. That includes any wear/marks on the soles and creases in the uppers."

Depends how much they want the custom really. They might just say 'tough luck', but some shops have a looser policy than others (ie M&S).

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By (user no longer on site)
over a year ago

How can you wear a steel toe cap in? Its never going to soften up

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By (user no longer on site)
over a year ago

If you can not return them wear them on cold days when your feet may shrink.

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By *itSamCouple
over a year ago

Birmingham

Most places will give store note if they are ok. Depends what you have done to them since you had them. Good will n all that stuff. Most places will want you happy even if they lose out. If they do exchange or give money back you are more likely to go back in future

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By (user no longer on site)
over a year ago


"You tried to stretch Steel Toe Caps?

Gimp"

Not just me that's struggling to grasp that logic then!

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By (user no longer on site) OP   
over a year ago

Tbh, when I tried them on, I took into account I had been wearing my previous pair for over a year and was completely used to them. Didn't foresee my toes blistering up as these didn't feel so bad.

Quite a few people are telling me to deliberately damage them, don't really want to go down that route.

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By *izzy RascallMan
over a year ago

Cardiff

Try to avoid the dog poo's on Reading's pavements till you get to the shop

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By *ophieslutTV/TS
over a year ago

Central

If they are not as you'd reasonably expect them to be, based on brand, price or description then I'd feel it ok for you to return them. Also if you described them and the issue and were given instructions to return then you're simply following that. They're probably more resaleable as second hand but possibly you have a defective pair.

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By *uby0000Woman
over a year ago

hertfordshire

I had bought a pair of shoes once the heel fell off so I returned them and the girl said oh but you have worn them!!

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By (user no longer on site)
over a year ago


"Bought a pair of Dewalt toe cap boots a couple of days ago, thought they were a tad tight around the toe cap at first, but decided to wear them in a bit. Got to around 2 in the afternoon yesterday and my toes are so blistered and sore that after 4 I couldn't walk anymore. Rang the shop I bought them from, they said I can return them if they are in a re sellable condition, got a bit of mud and dirt on them, but no scuffs?

Can barely walk in my trainers this morning, am sure the shop are going to be arseholes when I go back, but they are simply not fit for purpose and I want a refund, would they be within their rights to refuse?"

as far as I'm awear if they have been worn outside they don't have to refund unless faulty as they are now second hand and can't be re sold

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By (user no longer on site)
over a year ago

Check the Martin Lewis website.

I don't think you have much hope though ... if they decide to say no.

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By *issHottieBottieWoman
over a year ago

Kent

Can't see why you are expecting a refund tbh, I've bought loads of pairs of shoes in my life that have felt fine trying them on in the shop but have ripped my feet to shreds when I've worn them for a period of time. Wouldn't for a minute take them back to the shop and ask for my money back.

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By *ittykate84Woman
over a year ago

CHESTER

If they are dewalts im guessing you got them from screw fix or similar!

Dont think people realise these arent normal shoes you pick up in a shoe shop.. My boots were tight at first but over time and with weather are loosening up, always found dewalt to fit well if not bigger as they recommend thick socks with them! If the store doesnt take them back contact supplier xx

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