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help computer please

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By *rixiepeep OP   Woman
over a year ago

over the hill / chatsworth

Ntoskrn1.exe

Anyine know how to gix this blue screen on my laptop please

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By *luezuluMan
over a year ago

Suffolk

The first thing I would try is system restore. set the date to the day before it happened

hope it helps

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By *entaur_UKMan
over a year ago

Cannock


"Ntoskrn1.exe

Anyine know how to gix this blue screen on my laptop please "

Do you have a anti virus software on your computer? You could try running a scan, if it is something nasty then the anti virus software may remove it?

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By *ophieslutTV/TS
over a year ago

Central

Which operating system do you have? Windows XP, vista, 7,8 or Linux, apple or chromebook etc?

If it won't clear, I normally do ctr alt del, which may bring up a menu, or should shut down windows after a couple of attempts.

As others state, a virus and also a maleware scan, when you get rid of blue screen, would be ideal. malwarebytes - a free download, would check for malware. But you obviously need to get beyond blue screen for that to be downloaded or ran atm.

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By (user no longer on site)
over a year ago

id run a decent antivirus in safe mode

worst case is you have to do a reinstall of windows

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By *uttyjonnMan
over a year ago

SEA

Try F2 (i think) while booting as i think you can restore from a back up via menus good luck

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By (user no longer on site)
over a year ago

It's an 'L' before the .exe, not a '1' by the way (krnl is shorthand for Kernel).

AV and anti-Malware probably aren't going to help you on this.

Last known good configuration would be my first port of call - http://support2.microsoft.com/kb/307852

If no joy, I would move onto chkdsk /r.

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By (user no longer on site)
over a year ago

a lot of people have suggested software so far, but in my experience a sudden BSOD(or blue screen of death) is a sign a piece of hardware is having trouble.

Next time the PC is in windows, I would check the system and application logs for any erros(google this if you need to)

If you don't see anything in there, google memtest. you can boot the computer from memtest and run a few scans for faulty hardware(this takes hours)

If the above don't work, I would first try reinstalling windows.

your last option is find a swinger with computer skills , or go to a PC shop

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