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Astounded by EDF energy

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By *ichaelangela OP   Couple
over a year ago

notts

had to phone them today, never been so amazed.

the telephone was answered within 30 secs of all the button pressing bit, got our bill problem sorted straight away.

and to put the cherry on the cake, got a £100 goodwill rebate

all in all, from dialling the number to end of call was just over 10 mins !!!

still cant believe it, anyone had better service from an energy supplier??

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By (user no longer on site)
over a year ago

French company, what did you expect?

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By *ichaelangela OP   Couple
over a year ago

notts


"French company, what did you expect?"

a longer wait???

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By (user no longer on site)
over a year ago


"French company, what did you expect?

a longer wait???"

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By *isscheekychopsWoman
over a year ago

The land of grey peas and bacon

I'm with EDF and I can't fault them...

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By *aveandkate35Couple
over a year ago

telford

I spent 8 years trying to resolve a complaint with them.... Not the best service I've ever revieved...

Saying that they are still better than Sky..

D

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By (user no longer on site)
over a year ago

It isn't that much of a surprise - people tend to bitch about bad service - not so much about good - I used to work in customer service for Powergen - they employed muppets - (excluding me of course) If someone got me they always got great service - if they ended up with one of the temp mouth breathers - they were going to have a bad day!

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By *inaTitzTV/TS
over a year ago

Titz Towers, North Notts

That's damn good going. I think they received a kicking on a consumer programme on the Wireless last week.

As a French firm, I'd feel disappointed if they hadn't answered the phone with a Bonjour, said Sacre Bleu when you described the problem, then announced they were off on a one hour dinner

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By *eavenNhellCouple
over a year ago

carrbrook stalybridge


"French company, what did you expect?"
a galic shrug and a "non "

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By *issHottieBottieWoman
over a year ago

Kent

My gas meter had a fault last week. Rang Scottish power at 8am, the engineer was here at 9 and had fitted a new meter and given me a Tenner free credit till the new card arrived by 9.30. I was pretty impressed with that.

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