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Reason for complaint??

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By *oody39 OP   Man
over a year ago

tunbridge wells

OK, so I have been waiting for a very important/personal document to be delivered from Kent County Council. I posted relevant documents about 6 weeks ago, and was told I would receive above mentioned via post in 5\10 days.

Having not heard anything, I today telephoned them, only to be told its been posted to a different address???

Discussing this further it turns out someone at KCC entered one digit of my postcode wrongly, failed to notice the different address ( approx 1 mile away) and sent it out.

Do you feel this is enough reason to lodge a complaint? What would you expect to achieve ? Formal apology? Compensation??

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By (user no longer on site)
over a year ago

I would expect the person in question to hand deliver it immediately if its their fault.

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By (user no longer on site)
over a year ago


"Do you feel this is enough reason to lodge a complaint? What would you expect to achieve ? Formal apology? Compensation??"

It depends how personal/important it is (not expecting you to divulge).

People make mistakes. Complain if you wish and you will probably get an apology.

Without meaning to sound like I'm taking a pop at you (just playing advocate), if it was that important and you sent it off 6 weeks ago, why didn't you think to follow it up if you were given a lead time of under two weeks? Surely you can take a little responcibility too?

Sucks though man.

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By *oody39 OP   Man
over a year ago

tunbridge wells

100% there fault, and now told it will be another 5\10 days. As they have to re-issue which will need a managers approval.

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By (user no longer on site)
over a year ago

Compensation if it's actually left you out of pocket in some way. Otherwise, it sounds like a genuine mistake (albeit one that someone should probably have picked up on) and maybe you should just chalk it up to a bit of bad luck.

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By (user no longer on site)
over a year ago

If their mistake cost you money, you might be able to get compensation but I doubt it will be easy. If you complain, you'll get a hollow apology - as someone above said, everyone makes mistakes, except me

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By (user no longer on site)
over a year ago

Depending on the documents their could be quite significant DPA issues

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By *oody39 OP   Man
over a year ago

tunbridge wells

I understand I could have chased it up earlier, but I always tend to give a couple of weeks, as I understand how busy these places can be.

To me it is very important documents, that I am appalled have landed in someone else's hands.

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By (user no longer on site)
over a year ago


"Depending on the documents their could be quite significant DPA issues"

This is true, never thought of that.

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By *oody39 OP   Man
over a year ago

tunbridge wells


"Depending on the documents their could be quite significant DPA issues"

Am I thick?? Sorry DPA?

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By (user no longer on site)
over a year ago


"Depending on the documents their could be quite significant DPA issues

Am I thick?? Sorry DPA?"

Data Protection Act.

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By *oody39 OP   Man
over a year ago

tunbridge wells

Oops sorry data protection, well, there was a private letter from my doctor that I sent them, so it's possible this may have been returned or at least mentioned.

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By (user no longer on site)
over a year ago

If expect them to be put in the stocks and flogged with a mouldy carrot fucking KCC!!

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By *ittle_brat_evie!!Woman
over a year ago

evesham

Does it include personal details? If so it's classed as a data loss. Do they know who signed for it?

I doubt they'd give you that information but if I were you I'd contact the information commissioners office as potentially private personal information has been passed to an unknown third party who could use it for illegal activities.

Who's to say it was a mistake by the council worker?

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By (user no longer on site)
over a year ago

Suppose it depends what you're hoping to achieve by a complaint. They can't turn the clock back on your particular case, I don't think compensation is appropriate unless you've actually suffered financially from it, given that it's a council, not a company, so it would be tax payers' money.

But if you wanted to ask them to look at their processes to try and stop this kind of thing happening in future that would seem reasonable.

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By *ittle_brat_evie!!Woman
over a year ago

evesham


"Suppose it depends what you're hoping to achieve by a complaint. They can't turn the clock back on your particular case, I don't think compensation is appropriate unless you've actually suffered financially from it, given that it's a council, not a company, so it would be tax payers' money.

But if you wanted to ask them to look at their processes to try and stop this kind of thing happening in future that would seem reasonable. "

Sorry but I think compensation doesn't just reflect monetary loss. If his personal information has been sent to an unknown individual then I think compensation is possible.

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By *oody39 OP   Man
over a year ago

tunbridge wells

Yes personal information as well as private letter from my GP

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By *ittle_brat_evie!!Woman
over a year ago

evesham


"Yes personal information as well as private letter from my GP"

I'd definitely make aconplaint then. Maybe see what their internal complaints procedure comes up with first then go higher if not satisfied.

It's inexcusable that this happens with such important information.

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By *oody39 OP   Man
over a year ago

tunbridge wells

Thank you all for the advice, I was and am still very upset by this, and had not even considered DPA

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By (user no longer on site)
over a year ago


"Suppose it depends what you're hoping to achieve by a complaint. They can't turn the clock back on your particular case, I don't think compensation is appropriate unless you've actually suffered financially from it, given that it's a council, not a company, so it would be tax payers' money.

But if you wanted to ask them to look at their processes to try and stop this kind of thing happening in future that would seem reasonable.

Sorry but I think compensation doesn't just reflect monetary loss. If his personal information has been sent to an unknown individual then I think compensation is possible. "

Call me naive but this does sound like a mistake. I'd be fuming too if it had happened to me, but what's the point of compensation in this case? How would you put a value on it? £10, £100, £1000? And who pays for it, the worker who made the mistake, or the budget of the manager whose team they work in? And how would getting a cheque in the post (probably to the wrong address) make any of this any different or better?

I'm not saying that this isn't a crap thing to have happened but people are so quick to demand compensation for every situation and I just don't think it's appropriate most of the time.

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By *oody39 OP   Man
over a year ago

tunbridge wells

Sorry, I was not saying I wanted compensating, I haven't needed to make a complaint before, so was just asking what you would expect to achieve.

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By *ittle_brat_evie!!Woman
over a year ago

evesham


"Suppose it depends what you're hoping to achieve by a complaint. They can't turn the clock back on your particular case, I don't think compensation is appropriate unless you've actually suffered financially from it, given that it's a council, not a company, so it would be tax payers' money.

But if you wanted to ask them to look at their processes to try and stop this kind of thing happening in future that would seem reasonable.

Sorry but I think compensation doesn't just reflect monetary loss. If his personal information has been sent to an unknown individual then I think compensation is possible.

Call me naive but this does sound like a mistake. I'd be fuming too if it had happened to me, but what's the point of compensation in this case? How would you put a value on it? £10, £100, £1000? And who pays for it, the worker who made the mistake, or the budget of the manager whose team they work in? And how would getting a cheque in the post (probably to the wrong address) make any of this any different or better?

I'm not saying that this isn't a crap thing to have happened but people are so quick to demand compensation for every situation and I just don't think it's appropriate most of the time. "

Companies are fined thousands of pounds for data losses because the ramifications of such 'mistakes' are huge!! Why shouldn't the person who's data has been compromised be in receipt of some of that? I guess the amount would depend on the data that has been disclosed and as I'm not a solicitor I couldn't begin to guess at figures.

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