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Tesco - what has gone wrong?

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By *UNCHBOX OP   Man
over a year ago

folkestone

The chief Exec of Tesco is 'leaving' (jumped before he was pushed who knows?), after more awful sales figures. How has a giant of the UK retail world managed to lose so many customers?.

Personally i don't think Tesco actually stands for anything anymore. It started off as a pile in high sell it cheap supermarket, then went more up market and expanded aggressively. But now it's taken hits from the more upmarket Waitrose and the real cost cutters Lidl's and Aldi.

The customer service is shocking, you can't work out who actually works there because they all wear either their own clothes or t shirts, and they have cut the staff so much, the shelfs are always empty.

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By *ighland_RoseCouple
over a year ago

Brigadoon

You seem to have answered your own question.

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By *mma_j_cdTV/TS
over a year ago

chester

Tesco just sells crap and the likes of aldi and lidl sell better stuff cheaper

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By (user no longer on site)
over a year ago

Come the Revolution it will be Nationalised..Sorted

Gimp

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By *uby0000Woman
over a year ago

hertfordshire

i have not shopped at tescos in months

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By *wiftieeMan
over a year ago

near Glasgow

Maybe a classic example of the bigger the company, the more inefficient it is!

Maybe concentrate on what was their original business model/plan, rather than trying to take over the retail world.

In difficult times, it's always the middle which suffers most.

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By (user no longer on site)
over a year ago

The wine and cheese has gone up, not on

Her

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By (user no longer on site)
over a year ago

Hmm, I agree. Tesco have let me down considerably over the past few weeks, despite using home delivery for the last year or so. Have switched to Ocado no and the service is second to none.

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By (user no longer on site)
over a year ago

I blame the aliens and the illuminati....oh hang on wrong thread....

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By (user no longer on site)
over a year ago


"i have not shopped at tescos in months "

Ah it's your fault lol

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By (user no longer on site)
over a year ago

I'm not keen on Tesco's, more so their ethics than anything else ~ putting so much pressure on suppliers with regards to costs, making it almost impossible for them to make a living.

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By (user no longer on site)
over a year ago


"The chief Exec of Tesco is 'leaving' (jumped before he was pushed who knows?), after more awful sales figures. How has a giant of the UK retail world managed to lose so many customers?.

Personally i don't think Tesco actually stands for anything anymore. It started off as a pile in high sell it cheap supermarket, then went more up market and expanded aggressively. But now it's taken hits from the more upmarket Waitrose and the real cost cutters Lidl's and Aldi.

The customer service is shocking, you can't work out who actually works there because they all wear either their own clothes or t shirts, and they have cut the staff so much, the shelfs are always empty. "

Its cyclical Sainsburys went through the same a decade or so ago. Morrisons are also suffering now its the smaller Aldi and lidl's that have got credibility with the middle classes. Gone are the days of the embarrassing netto bag.

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By *ee VianteWoman
over a year ago

Somewhere in North Norfolk

There are cheaper options with equal or better quality goods.

The economy isn't great. People are having to cut costs where they can. Changing to using a cheaper supermarket when there's no loss in quality is a no-brainer.

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By *ee VianteWoman
over a year ago

Somewhere in North Norfolk


"I'm not keen on Tesco's, more so their ethics than anything else ~ putting so much pressure on suppliers with regards to costs, making it almost impossible for them to make a living."

Asda, (now part of Walmart), is probably worse for this.

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By *uby0000Woman
over a year ago

hertfordshire


"i have not shopped at tescos in months

Ah it's your fault lol "

I didn't eat THAT much!! lol

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By (user no longer on site)
over a year ago

its just said on the news he's looking at a 7 million pound pay off

don't think much has gone wrong for him

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By (user no longer on site)
over a year ago

best thing i ever did is stop working there! all my mates still there say i did the best thing as the companys a sinking ship and are all looking elsewhere for work none of them feel valued anymore and are misrable and the customers i know shop there have noticed it too. They just want as many self service tills they can in to cut wage costs and seem to have forgotton the value of customer relations.

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By *uby0000Woman
over a year ago

hertfordshire

my eldest daughter worked in their offices they didn't treat their staff well

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By *inaTitzTV/TS
over a year ago

Titz Towers, North Notts


"I blame the aliens and the illuminati....oh hang on wrong thread...."

Takes note of this transgression and reports it to the Rosicrucian's.

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By (user no longer on site)
over a year ago

People started using Aldi.

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By (user no longer on site)
over a year ago


"I'm not keen on Tesco's, more so their ethics than anything else ~ putting so much pressure on suppliers with regards to costs, making it almost impossible for them to make a living.

Asda, (now part of Walmart), is probably worse for this."

Yeah you could be right there.

I just know what my friends dad went thru when he was a supplier to them.

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By (user no longer on site)
over a year ago

Tescos made me redundant as a driver when they farmed out our distribution site to cheaper contractors.

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By (user no longer on site)
over a year ago

To paraphrase a song :

If making £2.5bn annual profit is wrong, i don't want to be right.

I haven't shopped there in years, there is a myriad of reasons, small problems, big problems such as buying up land to prevent competition.

What amused me the most was the constant "Half price Wine for £5.99" when it was cheap shit in the first place.

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By *ee VianteWoman
over a year ago

Somewhere in North Norfolk


"best thing i ever did is stop working there! all my mates still there say i did the best thing as the companys a sinking ship and are all looking elsewhere for work none of them feel valued anymore and are misrable and the customers i know shop there have noticed it too. They just want as many self service tills they can in to cut wage costs and seem to have forgotton the value of customer relations. "

Last time I was in a Tesco, I was "invited" to use the self-service tills because a customer ahead of me was querying a price and holding up the queue.

I declined on the basis that I interact with plenty of machines on a daily basis and in a shop I prefer to deal with actual humans.

I sometimes shop in the early hours of the morning and frequently do a couple of weeks of shopping. I'll then ask them to open a till for me, since they only ever have the self-service ones open overnight.

Yeah, I'm a PITA, I know.

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By *unsurreycouple1Couple
over a year ago

Surrey

Fed up with empty shelves, where else do you go and spend over £100 and be greeted with a person from a different planet with an IQ in single figures.

Please and thank you too much to ask??

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By (user no longer on site)
over a year ago


"Fed up with empty shelves, where else do you go and spend over £100 and be greeted with a person from a different planet with an IQ in single figures.

Please and thank you too much to ask??"

to be fair that could be any supermarket now days

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By *vsnikkiTV/TS
over a year ago

Limavady

I am not a fan of the local Tesco as the range of food is crap BUT

The customer service is good

Staff are helpful and polite

All seem to wear uniforms

Wouldn't be sad to see it replaced by a better store nevertheless

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By *himanMan
over a year ago

chichester

They still have a 29% share of market so hardly on there uppers !

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By *rinking-in-laCouple
over a year ago

Bristol

We got what we asked for with supermarkets. As a nation we have demanded more food cheaper all year round. So supermarkets have fought tooth and nail to bring us what we asked for. We have lapped all this up and as a result supermarkets have had to cut costs and force-grow food so fast all year round the food is unripe, tasteless and generic. They have made us dependent upon them and we have gone deeper and deeper into dependence.

Supermarkets waste so much food it is simply scandalous. In a world of hunger and famine they are throwing away frankly enormous amounts of food because it is the wrong shape.

As a result of our addiction to all food cheaper always, supermarkets have become bloated and complacent. Tesco are a good barometer for this. But they are now reaping the whirlwind as people are fed up with rude staff, bland unappealing unethical food and the deliberate destruction of local business by firms who take all their money out of the local community except for the low wages they pay their harassed and jaded workers.

We need fewer supermarkets and more local shops. Lets lose Tesco and watch the country rebuild local ethical business.

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By *ophieslutTV/TS
over a year ago

Central

Tesco has been responsible for its downfall aided by the recession and new entrants. They became an ever price increased retailer, but the general publics spending power has diminished substantially the last few years, so they are now priced wrongly but selling rather duff bland food and products. Other retailers have moved in selling comparable products but more at the right price, so have stolen the market that they should have been watching. Their greed for ever inflated pricing was too important but they did not deliver products or service to match, keeping their margins high instead of improving quality. Their customer service quality and staffing is terrible. Too few staff, most near to minimum wage, with an employer who is ruthless. Their new stores are awful too. The public have more sense now and also find the tax dodging corporates distasteful too, so it became a recipe for a collapse in growth. Shape up or else.

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By (user no longer on site)
over a year ago

I used to use them but Sainsburys are better quality and I don't spend a fortune so quality beats cost its that simple for me.

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By (user no longer on site)
over a year ago

I've always found Tesco's expensive and in the big store, their reductions are not that good at all so have been an Asda fan for a long time. Don't trust Lidl as most in a foreign language so don't know what I am buying, didn't think Aldi was cheaper for the stuff I buy

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By *rsIdiotWoman
over a year ago

Bedworth

I shop around. Meat from the local butcher, fruit n veg from the green grocer. Some things from aldi and tesco for everything else

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By *wiftieeMan
over a year ago

near Glasgow


"Tescos made me redundant as a driver when they farmed out our distribution site to cheaper contractors. "

Well of course Eddie's trying to do the same in the haulage world, as Tesco's trying to do in the retail world.

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By *isscheekychopsWoman
over a year ago

The land of grey peas and bacon

They have got too big for their boots...

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By (user no longer on site)
over a year ago

The biggest problem I have with tesco goes for Asda and aldi and lidl is that their fruit and veg go off so quickly. I prefer to buy mine from the market or local grocer it is far fresher

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By *enny PR9TV/TS
over a year ago

Southport

I for sacked from Tescos for having sex with the bacon slicer.

Jenny. xxx

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By (user no longer on site)
over a year ago

Personally we have no problems or issues with Tesco, we do most of our shopping there and the food is nice, priced well, lasts well and is tasty.

The staff are on the whole polite and helpful.

I dont like Asda, Sainsburys or Aldi as much although occasionally use them.

We have an abundence of supermarkets here but i still far prefer Tesco.

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By *athfindersCouple
over a year ago

Hull

I did have a lot of interest in Tesco when I had shares with them.

Fortunately I sold about 3 months prior to there initial fall of around £1 per share when the xmas sales figures were less than expected. I personally did not see this coming and only sold as I needed some money at the time as was lucky.

Since then I take a much more vested interest prior to buying shares in large companies and I mainly look at sustainability.

Tesco do have huge profits and like every company they need to increase profit year on year! Tesco are still doing well which ever way you look at it but the underlying problem is the huge pressure from shareholders to increase that profit quarter by quarter. The second the profit margin is falling it creates a mass exodus of shareholders which loses Tesco millions off there share price and there ability to develop further.

The smaller companies do much better as there is not the commercial pressure from share holders and they can ride the wave when supermarkets go for price cuts/ wars.

Looking back Tesco certainly did miss there mark for the xmas sales as most people summed it correctly. Empty shelves prior to the xmas big shop meant people went elsewhere for a guarantee of the getting the products they wanted. Since then people have learnt that other places can be cheaper etc.

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By (user no longer on site)
over a year ago

The one where I live is absolutely shocking for service.

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By (user no longer on site)
over a year ago

Because its over priced and families cant afford it anymore. You can get twice the amount of food for the same price at lidl or aldi as you would if you went to tesco n spent the same amount

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By *qua vitaeWoman
over a year ago

Shropshire/Midlands

From an insider's pov: it's due to poor management - a lot don't have a clue how different departments within the store operate and they're too concerned pleasing the customer all of the time. I'm all for good customer service, but when some customers try to make an extra buck by complaining about the littlest thing, or find loopholes in promotions, managers don't want to have to deal with the bad press and give in too easily. They don't support their staff when staff try to implement the rules and regulations and blame them for their own mistakes. Furthermore, they loose profit with their home shopping, due to products being unavailable and give the customer a replacement more expensive than originally charged. Don't get me wrong, it is a comparatively good company to work for, but no wonder their profits are slipping and the staff are demoralised and not all staff have IQs in single figures!

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By *UNCHBOX OP   Man
over a year ago

folkestone


"best thing i ever did is stop working there! all my mates still there say i did the best thing as the companys a sinking ship and are all looking elsewhere for work none of them feel valued anymore and are misrable and the customers i know shop there have noticed it too. They just want as many self service tills they can in to cut wage costs and seem to have forgotton the value of customer relations. "

I used to work for them many years ago as a student, and the standards for dress and personal appearance were very high and the staff took pride in their appearance. Now the management don't seem to have set any standards as you just some staff in t shirts, some in their own clothes, some in uniform.

The thing i have never understood when i go in there is why do they get all the staff to make the shelfs look all tidy at about 3pm each day?. Why not actually fill the shelfs?, instead of pulling them stock forward to make it appear full.

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By (user no longer on site)
over a year ago

I have zero sympathy for them or any other large retailers. .I have clients who supply them and the way they bully them is appalling

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By (user no longer on site)
over a year ago


"From an insider's pov: it's due to poor management - a lot don't have a clue how different departments within the store operate and they're too concerned pleasing the customer all of the time. I'm all for good customer service, but when some customers try to make an extra buck by complaining about the littlest thing, or find loopholes in promotions, managers don't want to have to deal with the bad press and give in too easily. They don't support their staff when staff try to implement the rules and regulations and blame them for their own mistakes. Furthermore, they loose profit with their home shopping, due to products being unavailable and give the customer a replacement more expensive than originally charged. Don't get me wrong, it is a comparatively good company to work for, but no wonder their profits are slipping and the staff are demoralised and not all staff have IQs in single figures! "

I reckon it might be more to do with how many staff they employ that couldn't give a shit about customers. The sort that get arsey because customers are in their way while they try to fill the shelves. All big faceless shops are the same and the sooner they collapse and we can get local shops run by people that care about their business, the better. Although unlikely.

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By (user no longer on site)
over a year ago

Like many companies the world over - ruined by greed. Corporate greed.

As a manufacturer supplying to all major supermarkets in the UK, i see how evil and ruthless thet can be.

Some are better than others but I'd put Tesco at the bottom of the pile.

Waitrose are fair and much better at doing business. Co op have, or at least had, strong ethical policies, Aldi keep it simple and are showing the big boys up.

Don't trust any of them but least of all Tesco. Too big, too powerful and now spiralling out of control. Shame for all the good people there who just want to do a good job.

Rant over. Don't get me started!

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By (user no longer on site)
over a year ago

They have changed so much and the customer care is poor in non existent. They looked at one point like they where going to dominate the world but thank fully the lesser well know names have hit them where it hurts.

I much prefer Morrison and Salisbury's these days.

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By (user no longer on site)
over a year ago

Also have seen first hand how the squeeze there suppliers all the time for better prices whilst not passing any actual savings onto the end users.

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