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Worst Customer Service Award.

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By *emmefatale OP   Woman
over a year ago

dirtybigbadsgirlville

For me I will vote for British fucking Gas.

Who gets your vote?

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By (user no longer on site)
over a year ago

Taxman

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By *icoleDiamondsWoman
over a year ago

Birmingham

Dixons/Currys

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By (user no longer on site)
over a year ago

Sky

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By (user no longer on site)
over a year ago

Talk talk

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By (user no longer on site)
over a year ago

Any large corporation... BT, Sky, Scottish Power, virgin etc etc etc

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By (user no longer on site)
over a year ago

Three, by a country mile. Followed by the customers services till in tesco.

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By (user no longer on site)
over a year ago

British (Mumbai) Gas, you fall asleep waiting before ordering your take away because you have no gas!

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By *emmefatale OP   Woman
over a year ago

dirtybigbadsgirlville


"British (Mumbai) Gas, you fall asleep waiting before ordering your take away because you have no gas!"
This is spot on. Atrocious.

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By (user no longer on site)
over a year ago

Don't you just hate when you call customer service, and they fail to solve your problem, and then conclude the phone call with a "anything else we can help you with"....

How about solve the fucking problem I rang up about in the first place !

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By *emmefatale OP   Woman
over a year ago

dirtybigbadsgirlville


"Don't you just hate when you call customer service, and they fail to solve your problem, and then conclude the phone call with a "anything else we can help you with"....

How about solve the fucking problem I rang up about in the first place !"
Don't get me started.

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By *teveanddebsCouple
over a year ago

Norwich

EE

They should be renamed NA (Nothing Anywhere)

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By *teveanddebsCouple
over a year ago

Norwich


"Taxman"

Doesn't have customers, we are 'victims'

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By *issHottieBottieWoman
over a year ago

Kent

British gas (assuming anyone actually answers the phone)

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By *awty MaxWoman
over a year ago

Edinburgh


"Talk talk "

Agreed

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By (user no longer on site)
over a year ago

Hsbc cunts!!

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By *isscheekychopsWoman
over a year ago

The land of grey peas and bacon

EfuckingE who are about as helpful and a chocolate teapot....useless bunch of twats

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By *ichaelangelaCouple
over a year ago

notts

post office deliverys

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By (user no longer on site)
over a year ago

HMRC. without a doubt. Closely followed by DWP.

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By *oodmessMan
over a year ago

yumsville

At the moment. Driver Dream Days. (race car experience)

I paid £300 for a voucher, I was unable to book any dates suitable.

I am then told it is a £50 refund fee but as a gesture of good will, it could be £25.

For a fucking voucher cancelled within 7 days!!!!!

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By *bony in IvoryCouple
over a year ago

Black&White Utopia


"Talk talk

Agreed "

And again!

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By (user no longer on site)
over a year ago


"Talk talk

Agreed

And again! "

and again

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By *vsnikkiTV/TS
over a year ago

Limavady


"Don't you just hate when you call customer service, and they fail to solve your problem, and then conclude the phone call with a "anything else we can help you with"....

How about solve the fucking problem I rang up about in the first place !"

Well said -- And then they ask you to fill out a customer satisfaction survey.

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By *ivilizedkinkCouple
over a year ago

harrow


"EE

They should be renamed NA (Nothing Anywhere)"

without dought THE most useless bunch of tossers. Was left without a phone on an upgrade for 2 months because of their ineptitude .call almost everyday to get it sorted and they had the cheek to try and charge me for a phone I didnt have until I told them I was leaving and id see them in the small claims court , suddenly a phone appeared and all charges dropped . Funny that

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By (user no longer on site)
over a year ago

BT the telecommunications giant you can't get through to

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By *ecor atorMan
over a year ago

York

Scottish Power, set of cunts.

Completely fucked us over, they offered to lower our monthly payments then decided they'd gone too low and said we owe the 800 kwid. I promptly cancelled direct debit, next thing there is a collections agency chasin me. I told the to get stuffed and complained to the ombudsman. I've spent last thurs, Friday and Saturday trying to speak to um. They claim they are open till 10pm yet at 7pm you get 'the office is now closed message'

I hate them and all that work for them. I bet no one who does is on here.... Cunts!!!

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By (user no longer on site)
over a year ago


"Talk talk "

+1. Monumental cunts

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By (user no longer on site)
over a year ago

3-absolute B---ards!!

special mention to EE-arseholes!

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By (user no longer on site)
over a year ago

Depressing isn't it? I wonder if anyone gives a half decent service these days!

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By *teveanddebsCouple
over a year ago

Norwich


"EfuckingE who are about as helpful and a chocolate teapot....useless bunch of twats "

I've just shafted EE at CISAS.

Penalty free cancellation

All payments since February to be returned

£100 compensation.

Get in!

According to them they were changing the terms and conditions of my contract for my benefit, yeah right. Luckily CISAS saw through all the bollox they spouted.

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By *iewMan
Forum Mod
over a year ago

Angus & Findhorn

I very rarely comment on these companies as I make my living consulting to them

but HMRC have significant challenges

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By (user no longer on site)
over a year ago

Orange..complete wankers

Her

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By *teveanddebsCouple
over a year ago

Norwich


"Orange..complete wankers

Her"

Orange used to be the cream of the crop IMO, right up until those wankers at EE took them over

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By (user no longer on site)
over a year ago


"EfuckingE who are about as helpful and a chocolate teapot....useless bunch of twats "

Chocolate teapots are useful, as you can eat them.....

Virgin mobile, British Gas, to name but a few.

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By *isscheekychopsWoman
over a year ago

The land of grey peas and bacon


"I very rarely comment on these companies as I make my living consulting to them

but HMRC have significant challenges"

Very diplomatic response there _iew

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By *B9 QueenWoman
over a year ago

Over the rainbow, under the bridge


"At the moment. Driver Dream Days. (race car experience)

I paid £300 for a voucher, I was unable to book any dates suitable.

I am then told it is a £50 refund fee but as a gesture of good will, it could be £25.

For a fucking voucher cancelled within 7 days!!!!!"

And putting the phone down mid sentence.

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By *B9 QueenWoman
over a year ago

Over the rainbow, under the bridge


"I very rarely comment on these companies as I make my living consulting to them

but HMRC have significant challenges"

Which, very diplomatically, means they're crap.

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By (user no longer on site)
over a year ago

Sky, Closely followed by Virgin

Gimp

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By *iewMan
Forum Mod
over a year ago

Angus & Findhorn


"I very rarely comment on these companies as I make my living consulting to them

but HMRC have significant challenges

Which, very diplomatically, means they're crap. "

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By (user no longer on site)
over a year ago

Barclays , that's assuming you can get past the automated voice.

All I want to do is talk to a human is it that hard.

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By (user no longer on site)
over a year ago

Any customer support/help line that charges the customer calling it.... sucks

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By *thwalescplCouple
over a year ago

brecon


"At the moment. Driver Dream Days. (race car experience)

I paid £300 for a voucher, I was unable to book any dates suitable.

I am then told it is a £50 refund fee but as a gesture of good will, it could be £25.

For a fucking voucher cancelled within 7 days!!!!!"

Sounds like something my wife tried to book a couple of years ago, a tank-driving day.

Do you think we could book a suitable date for me?

Nope, they were about as helpful as someone trying to win the gold medal for being awkward, tossers!

Took us 18 months to get her money back.

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By (user no longer on site)
over a year ago


"For me I will vote for British fucking Gas.

Who gets your vote? "

mine too

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By (user no longer on site)
over a year ago


"Orange..complete wankers

Her

Orange used to be the cream of the crop IMO, right up until those wankers at EE took them over "
Tell me about it, I'm still paying to get out of their contract.

Her

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By (user no longer on site)
over a year ago

Your mum.

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By (user no longer on site)
over a year ago

I would nominate the DWP only they dont do customer service.

Only customer denial of service.

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By (user no longer on site)
over a year ago


"Talk talk "

P

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By *emmefatale OP   Woman
over a year ago

dirtybigbadsgirlville

Talk talk seem to be winning. After spending lots of wasted time talking to a robot with a dodgy accent from British gas and getting nowhere fast. I have just had a call back to see if I was satisfied with the service. FUCK OFF!!!!

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By (user no longer on site)
over a year ago

EE.....crap x

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By *r-UniqueMan
over a year ago

Carmarthenshire

A few years back I remember when people just competed for prices and people normally went to the best one as service was normally good for all of them. Now most companies are shit in terms of service. Sky/PC World and any other Gas/Phone provider. Gone are the days where you can deal with a person head on if someone pissed you off. Wimps I call them as well as con merchants.

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By *edangel_2013Woman
over a year ago

southend

At the minite I'm going with Halfords. Took my mountain bike in for service, gave me it back all sparkly and oiled. Only they'd not reattached the front brakes. Cue the nearly crashing at the bottom of the hill. When I went back the 12 year old 'customer service' assistant laughed.

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By *picyspiregirlCouple
over a year ago

chesterfield

Unfortunately I think all big companies are as bad as each other, they all suck you in with cheap deals, and then just increase prices knowing you are in a contract. They never want to help when things go wrong and they do not seem bothered about wanting to keep customers.

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By (user no longer on site)
over a year ago

JD Sports for a shop they sold me a pair of trainers when I got home they had put two different sized shoes in the box. I took then back to another branch and they would not change them.

In the end it got sorted and they gave me £50 after two letters.

Over the phone SKY kept failing to collect my direct debit and cutting off my service I got 6 months free in the end.

It does pay to send in written letters of complaint

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By (user no longer on site)
over a year ago

Orange - they basically cost me £5000 by doing what their customer service staff advised

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By *igSuki81Man
over a year ago

Retirement Village


"Unfortunately I think all big companies are as bad as each other, they all suck you in with cheap deals, and then just increase prices knowing you are in a contract. They never want to help when things go wrong and they do not seem bothered about wanting to keep customers. "

Sucking people in is what good advertising and promotions are meant to do but you are right about BIG companies, some are too big that they dont care about a minor loss or are too big that the customer gets lost TMobile upped my bill for no particular reason so i left them and went to three instead.

But my vote goes to NPower for being complete fukwits who dont know their own rates and are unable to do simple maths in their head but decide to lecture me instead. Took me 6 months abd countless letters before they realised they over charged me & to make it worse offered me £25 as 'good will gesture' numptys!!

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By (user no longer on site)
over a year ago

Maplan, or more precise my local branch.

Bought something couple of years back, the connection on it was a bit dodgy making it unusable for 60 % of the time. Took back to store 2 days later. Spoketo manager company policy says i need to send it away for testing before i can refund, ok, can i get a replacement to tide me over, no wait for it to come back and that's about 6 weeks. Seemed to think that company policy overrode uk consumer law. Told him to shove it, never been in since. And a few pals have had similar experiences as well.

HBOS

OMG how bad is their call menu, press all the numbers to get the the right department, call gets answered after a wait of 30 mins, explain problem. then they say ill connect you to the correct department, and that's another 30 mins wait. so who the Beeping Hill are you then, what's the point of telephone menu if the first person i speak to has to transfer the call to the correct department anyway.

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By *igeiaWoman
over a year ago

Bristol

I very rarely lose my rag with customer services types; the closest I have ever come was when a shop assistant in a lingerie department responded to my query as to whether or not they had a plunge bra in my cup size in stock (I knew they made them from the website) by informing me I should buy a minimiser bra instead. Bitch!

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By *igSuki81Man
over a year ago

Retirement Village


"I very rarely lose my rag with customer services types; the closest I have ever come was when a shop assistant in a lingerie department responded to my query as to whether or not they had a plunge bra in my cup size in stock (I knew they made them from the website) by informing me I should buy a minimiser bra instead. Bitch!"

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By (user no longer on site)
over a year ago

Npower!

Also pretty much any communications company... Kinda ironic!

X

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By *ophieslutTV/TS
over a year ago

Central


"Any customer support/help line that charges the customer calling it.... sucks "
I think that despicable practice is being outlawed and they will have to provide a standard rate no now or shortly. My award goes to vodafone. Leaving for EE but the comments here are scaring me.

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By (user no longer on site)
over a year ago


"EE

They should be renamed NA (Nothing Anywhere)"

Second this! Absolutely useless and appear have no idea how to deal with people.

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By *ee VianteWoman
over a year ago

Somewhere in North Norfolk

Sentinel Housing Association.

Carphone Warehouse.

NPower. Who are an atom's breadth away from me binning them completely.

MyHermes who think an arranged collection for a certain day means "if they feel like it at the time".

NPower. Getting a second mention because one really wasn't sufficient to express just how crap they are.

Thames Water. One of the good things about moving to Norfolk was leaving Thames Water behind.

A small performance auto parts company in N. Ireland, the proprietor of which wishes he'd never heard of me now.

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By *ee VianteWoman
over a year ago

Somewhere in North Norfolk


"Any customer support/help line that charges the customer calling it.... sucks I think that despicable practice is being outlawed and they will have to provide a standard rate no now or shortly. My award goes to vodafone. Leaving for EE but the comments here are scaring me. "

I've had good experiences with Orange. They've just shifted me to an EE account so I hope that doesn't mean things are about to go downhill.

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By *ensual temptressWoman
over a year ago

Southampton

3 by a mile for me ! All goes great until I have to make a call to them .thankfully once in blue moon or I'd loose what semblance of sanity I have left lol

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By *picyspiregirlCouple
over a year ago

chesterfield


"Unfortunately I think all big companies are as bad as each other, they all suck you in with cheap deals, and then just increase prices knowing you are in a contract. They never want to help when things go wrong and they do not seem bothered about wanting to keep customers.

Sucking people in is what good advertising and promotions are meant to do but you are right about BIG companies, some are too big that they dont care about a minor loss or are too big that the customer gets lost TMobile upped my bill for no particular reason so i left them and went to three instead.

But my vote goes to NPower for being complete fukwits who dont know their own rates and are unable to do simple maths in their head but decide to lecture me instead. Took me 6 months abd countless letters before they realised they over charged me & to make it worse offered me £25 as 'good will gesture' numptys!! "

I think they all know that they are as bad as one another, they may lose your custom but they will gain the customers of the other big companies that have been treated badly. We had an issue with our energy company, months of hassle trying to get them to admit they had screwed up. They offered something similar, so I told them to stuff it and reported them to the ombudsman.

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By *picyspiregirlCouple
over a year ago

chesterfield


"Npower!

Also pretty much any communications company... Kinda ironic!

X"

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