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mobile phone contract

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By *ichaelangela OP   Couple
over a year ago

notts

so i just changed service providers last monday, got a pac code and took my number with me that i have had for years, i am now not happy with my new provider for a few reasons and would like to go back to my old one.

only been with the new provider for 6 days

my question is, do i get a cooling off period? and will i be able to cancel and go back to my old service provider without any penalties?

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By *picyspiregirlCouple
over a year ago

chesterfield

I'm not certain but I seem to think you do get some sort of cooling off period, I seem to think it would be 7 or 14 days.

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By *ichaelangela OP   Couple
over a year ago

notts

i really hope so

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By *taffsfella1Man
over a year ago

Newcastle-under-Lyme

If you bought it in a shop then no. If you bought it online or over the phone then you have a 7 day cooling off period due to distance selling regulations.

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By (user no longer on site)
over a year ago

I got mine in a shop and got a cooling off period...

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By *ophieslutTV/TS
over a year ago

Central

Check the law for your area, as well as the contractual terms that you have agreed. If you present a reasonable case, even without any terms that permit you to cancel, they may permit you to alter things.

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By *illwill69uMan
over a year ago

moston

A slight change...

but still sort of the same subject...

Mobile phone contracts...

How many here have checked to see if their mobile usage justifies a contract?

And how many see a contract phone as a status symbol?

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By (user no longer on site)
over a year ago


"A slight change...

but still sort of the same subject...

Mobile phone contracts...

How many here have checked to see if their mobile usage justifies a contract?

And how many see a contract phone as a status symbol?"

I actually don't have a contract phone. I only use it a bit (but nothing mad) and don't really pay anything for it. It's brilliant tbh.

A sufficently good smartphone is only £100 these days (Moto G at the moment).

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By *illwill69uMan
over a year ago

moston


"A slight change...

but still sort of the same subject...

Mobile phone contracts...

How many here have checked to see if their mobile usage justifies a contract?

And how many see a contract phone as a status symbol?

I actually don't have a contract phone. I only use it a bit (but nothing mad) and don't really pay anything for it. It's brilliant tbh.

A sufficently good smartphone is only £100 these days (Moto G at the moment)."

Same for me, but galexy ace on 3PAYG here...

Been with them from day 1, 3 phones in in 12 years total cost less than £200 and 3 or 4 £15 top ups a year.

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By (user no longer on site)
over a year ago

I had a similar issue 2 weeks ago, luckily my number hadn't yet been transferred, one of the reasons I cancelled, I was told if it had gone through I'd loose my number. No idea why that should be the case though.

Car phone shoppy, give a 14 day cool off period, luckily!

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By (user no longer on site)
over a year ago


"A slight change...

but still sort of the same subject...

Mobile phone contracts...

How many here have checked to see if their mobile usage justifies a contract?

And how many see a contract phone as a status symbol?"

I was pay as you go but changed to contract about 9 months ago as it sounded cheaper. Cant wait for it to come to an end so I can go back to PAYG. Turning out to be a lot more expensive

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By *ouplefunukCouple
over a year ago

North Bristol

Have you tried reading the contract you signed?

*Her*

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By (user no longer on site)
over a year ago


"Have you tried reading the contract you signed?

*Her*"

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By *ouplefunukCouple
over a year ago

North Bristol


"Have you tried reading the contract you signed?

*Her*

"

What? it was a genuine question. The terms relevant to the OP's contract will be specified in there.

Much more accurate than asking people to take a random guess.

*Her*

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By *ee VianteWoman
over a year ago

Somewhere in North Norfolk

Did you order online or did you speak to someone either in person or on the 'phone?

What does your contract say?

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By *ee VianteWoman
over a year ago

Somewhere in North Norfolk

I'd think the sale if goods act applies so the service must be fit for purpose.

If you don't get a reliable signal in your area, for example, I'd say you have grounds to end the contract, especially so soon.

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By *ichaelangela OP   Couple
over a year ago

notts

The reason is that I was not told (in the shop) that the bill will go up next month with their annual price rise. Also not getting the amount of usage the salesman said I would at the cost I chose

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By *nnyMan
over a year ago

Glasgow


"A slight change...

but still sort of the same subject...

Mobile phone contracts...

How many here have checked to see if their mobile usage justifies a contract?

And how many see a contract phone as a status symbol?"

Can you tell a contract phone from PAYG just by looking?

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By *taffsfella1Man
over a year ago

Newcastle-under-Lyme


"The reason is that I was not told (in the shop) that the bill will go up next month with their annual price rise. Also not getting the amount of usage the salesman said I would at the cost I chose"

All networks have a clause that prices may go up during your contract just like many utility companies. The increases are due to inflation and tend to be very low as it's a competitive industry.

If you are not getting the correct amount of minutes, text or data or the price is different (pre-increase) to what's on the contract then it has been missold and you should be given the option of cancelling it

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By *ichaelangela OP   Couple
over a year ago

notts

Thanks for all the help and input from all of you.

problem now resolved, contract cancelled and pac number to retain my number have been sorted, and in all fairness to O2, they say there will be no charge at all for the 6 days i was with them.

alls well that ends well

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By *ee VianteWoman
over a year ago

Somewhere in North Norfolk


"Thanks for all the help and input from all of you.

problem now resolved, contract cancelled and pac number to retain my number have been sorted, and in all fairness to O2, they say there will be no charge at all for the 6 days i was with them.

alls well that ends well "

Good news

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By *illwill69uMan
over a year ago

moston


"Thanks for all the help and input from all of you.

problem now resolved, contract cancelled and pac number to retain my number have been sorted, and in all fairness to O2, they say there will be no charge at all for the 6 days i was with them.

alls well that ends well "

If you haven't signed up with anyone today may I suggest that you have a close look at 3. I've been with them for 10 years now and have never had a problem with them, in fact I have found them really helpful in all my dealings with them. Also work out how much your bills would be if you had a PAYG phone you may be surprised at how much you can save.

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By *ichaelangela OP   Couple
over a year ago

notts


"Thanks for all the help and input from all of you.

problem now resolved, contract cancelled and pac number to retain my number have been sorted, and in all fairness to O2, they say there will be no charge at all for the 6 days i was with them.

alls well that ends well

If you haven't signed up with anyone today may I suggest that you have a close look at 3. I've been with them for 10 years now and have never had a problem with them, in fact I have found them really helpful in all my dealings with them. Also work out how much your bills would be if you had a PAYG phone you may be surprised at how much you can save."

yes. 3 are very good, was with them since they started (until the last 6 days with O2) never had a problem with them and intend to go back to them tomorrow.

last cpl of years been on a sim only contract and at the mo they are doing a fantastic deal sim only with more mins/texts/data than i ever use (500mb 200 mins and 5,000 texts) for £6.90 a month, 12 month sim only contract. which is double what i was getting from O2 for £8.50, also O2 were charging 35p to retrieve voicemail, its free on 3, and as i remember, free 3 to 3 calls.

also, as soon as i signed up to O2 last monday on an £8.00 per month contract, they text me to say the price was rising in their yearly price rise and my bill would be £8.53 which included my pro rata monthly billing

wtf is pro rata billing??

i'm sticking with 3, i know where i am with them

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By *innamon!Woman
over a year ago

no matter

3 dont have great coverage but i have changed from orange to 3 and now pay 12 for more minutes andtexts than i could use plus unlimited data plus tethering on sim only.. battered them down from 25 pounds cos the coverage is so poor in my work area, so now im happy enough

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By *amslam1000Man
over a year ago

willenhall


"3 dont have great coverage but i have changed from orange to 3 and now pay 12 for more minutes andtexts than i could use plus unlimited data plus tethering on sim only.. battered them down from 25 pounds cos the coverage is so poor in my work area, so now im happy enough"

I've just moved to 3 from Vodacrap £15 3,000 mins 5,000 texts unlim internet and tethering and AND 4G for no extra and I get 4G Now @ 16meg thats 3 meg faster than my home broadband

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By *innamon!Woman
over a year ago

no matter

[Removed by poster at 23/02/14 20:28:02]

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By *innamon!Woman
over a year ago

no matter


"3 dont have great coverage but i have changed from orange to 3 and now pay 12 for more minutes andtexts than i could use plus unlimited data plus tethering on sim only.. battered them down from 25 pounds cos the coverage is so poor in my work area, so now im happy enough

I've just moved to 3 from Vodacrap £15 3,000 mins 5,000 texts unlim internet and tethering and AND 4G for no extra and I get 4G Now @ 16meg thats 3 meg faster than my home broadband"

brilliant

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By *amslam1000Man
over a year ago

willenhall


"3 dont have great coverage but i have changed from orange to 3 and now pay 12 for more minutes andtexts than i could use plus unlimited data plus tethering on sim only.. battered them down from 25 pounds cos the coverage is so poor in my work area, so now im happy enough

I've just moved to 3 from Vodacrap £15 3,000 mins 5,000 texts unlim internet and tethering and AND 4G for no extra and I get 4G Now @ 16meg thats 3 meg faster than my home broadband

brilliant "

was on the bus yesterday watching bbc iplayer the woman next to me said did you download it big smile off me as i said no it's live straeming

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By *abioMan
over a year ago

Newcastle and Gateshead


"The reason is that I was not told (in the shop) that the bill will go up next month with their annual price rise. Also not getting the amount of usage the salesman said I would at the cost I chose

All networks have a clause that prices may go up during your contract just like many utility companies. The increases are due to inflation and tend to be very low as it's a competitive industry.

If you are not getting the correct amount of minutes, text or data or the price is different (pre-increase) to what's on the contract then it has been missold and you should be given the option of cancelling it "

actually thats is not true anymore.....

It changed at the beginning of february and I was going to put up a thread about it...

OFCOM changed the rules to mobile phone contracts where they said that if there is an increase in the price after the first 30 days, they have to notify you in writing.....

then you have the right to walk away from that contract with no penalties within the next 30 days.....

they may ask for the actual phone back (because it is subsidised based on the actual contract) but that is a small price to pay to get out of the contract....

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By *ichaelangela OP   Couple
over a year ago

notts


"The reason is that I was not told (in the shop) that the bill will go up next month with their annual price rise. Also not getting the amount of usage the salesman said I would at the cost I chose

All networks have a clause that prices may go up during your contract just like many utility companies. The increases are due to inflation and tend to be very low as it's a competitive industry.

If you are not getting the correct amount of minutes, text or data or the price is different (pre-increase) to what's on the contract then it has been missold and you should be given the option of cancelling it

actually thats is not true anymore.....

It changed at the beginning of february and I was going to put up a thread about it...

OFCOM changed the rules to mobile phone contracts where they said that if there is an increase in the price after the first 30 days, they have to notify you in writing.....

then you have the right to walk away from that contract with no penalties within the next 30 days.....

they may ask for the actual phone back (because it is subsidised based on the actual contract) but that is a small price to pay to get out of the contract...."

is a text or email classed as informing you in writing or does it have to be hard copy??

whichever, i'm just happy to be out of it with o2

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By *taffsfella1Man
over a year ago

Newcastle-under-Lyme

Which part of my post is not true anymore?

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By *illwill69uMan
over a year ago

moston


"3 dont have great coverage but i have changed from orange to 3 and now pay 12 for more minutes andtexts than i could use plus unlimited data plus tethering on sim only.. battered them down from 25 pounds cos the coverage is so poor in my work area, so now im happy enough"

Dont want to either rain on your parade or contradict you, but I believe that you are about 8 years out of date. Orange piggyback their service on the 3 network in the places they dont cover...

Prior to Orange it was O2 that used the 3 network piggyback to get full country coverage because 3 are the only company that have total G3 coverage (no doubt there are some places that still do not have a signal but I expect you will need a satellite phone in those areas).

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By *abioMan
over a year ago

Newcastle and Gateshead


"Which part of my post is not true anymore? "

The bit about mobile phones companies still having the clause about prices being able to go up during the term of a contract

That is now not true due the ofcom/oft ruling... So if your tariff price does now go up you have option to walk away within 30 days of said increase

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By *abioMan
over a year ago

Newcastle and Gateshead


"Which part of my post is not true anymore?

The bit about mobile phones companies still having the clause about prices being able to go up during the term of a contract

That is now not true due the ofcom/oft ruling... So if your tariff price does now go up you have option to walk away within 30 days of said increase"

Let me add on a little bit... So it doesn't now matter if you are in month 2 or 12 or 22 of your contract... If the price goes up, they have to notify you in writing, and then you have 30 days to walk away if you want to

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By *hyllyphyllyMan
over a year ago

Bradford

BE WARNED!!!!!!

O2 have gotten around the OFCOM ruling, just Google 'o2 OFCOM'

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By *andm288Couple
over a year ago

oxford

Will check that out as they told me I couldn't walk away as still have 12 months to go on contract after they have put prices up !

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By *abioMan
over a year ago

Newcastle and Gateshead


"Will check that out as they told me I couldn't walk away as still have 12 months to go on contract after they have put prices up ! "

You only have the first 30 days after they notify you of increase to get out.. After that then stuck

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By *taffsfella1Man
over a year ago

Newcastle-under-Lyme


"Which part of my post is not true anymore?

The bit about mobile phones companies still having the clause about prices being able to go up during the term of a contract

That is now not true due the ofcom/oft ruling... So if your tariff price does now go up you have option to walk away within 30 days of said increase"

I suspect that it would have to increase by a certain percentage for the customer to be able to cancel immediately. I know for certain that one network still has it in the terms and conditions that prices may go up but if they go up by over 10% the network contacts the customers affected to advise them that they have the right to cancel.

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