FabSwingers.com forum: Car dealerships/franchises

By *UNCHBOX OP Man
over a year ago

folkestone

Does anyone know if you have complaint against a car dealership/franchise of a car manufacturer, is it worth complaining to the car manufacturer as well?. I brought a very new car a little while ago from a main dealer, and the customer service from them has been very bad all the way through.

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By (user no longer on site)
over a year ago

most are independant but its always worth complaining to the manufacturer as they can withdraw the frachise

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By (user no longer on site)
over a year ago

rattle top of tree like we are doing with our sister shit always falls downwards !!

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By *nnyMan
over a year ago

Glasgow

Complain to everyone you can think of.

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By (user no longer on site)
over a year ago

"Complain to everyone you can think of."

This.

Unfortunately I don't think there is an Ombudsman you can contact but as well as the manufacturer you also have:

- Motor Codes

- RMI (Retail Motor Industry Federation)

- OFT (Office of Fair Trading)

- Trading Standards

Create hell.

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By *Ryan-Man
over a year ago

In Your Bush

Go to the top of the dealership, but it won't make a shit of difference complaining to the OEM

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By *risky_MareWoman
over a year ago

...Up on the Downs

"Does anyone know if you have complaint against a car dealership/franchise of a car manufacturer, is it worth complaining to the car manufacturer as well?. I brought a very new car a little while ago from a main dealer, and the customer service from them has been very bad all the way through. "

Absolutely, I got a new engine out of VW when one of their garages was negligent in servicing it and caused a blowout.

'I'll scream and scream and scream until I make myself SICK!!'

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By *nnyMan
over a year ago

Glasgow

"Go to the top of the dealership, but it won't make a shit of difference complaining to the OEM"

Probably not if this is the only complaint.

If this is one of many, it may just be enough to make the OEM act.

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By (user no longer on site)
over a year ago

Absolutely, go to the OEM, they hate bad PR and if the dealer isn't giving you good service they will stick their oar in

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By (user no longer on site)
over a year ago

Ive been and looked at a car today at a merc main dealer and i was told by them that it was hpi clear and i did my own check while i was there on my phone and it came back that it was in a accident in 2010 cat d i feel like they are so deciving and you have to do you own research too.

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By (user no longer on site)
over a year ago

"Absolutely, go to the OEM, they hate bad PR and if the dealer isn't giving you good service they will stick their oar in"

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By *otlovefun42Couple
over a year ago

Costa Blanca Spain...

Most manufacturers have a service trouble shooter that liaises between the dealership and the customer over warranty disputes Etc. How much joy you will get from this would depend on exactly what the problem is, the age of the car, is it still under manufacturers warranty, and sadly, but most importantly, which manufacturer, some are very good, others are downright awful.

Firstly I would contact the manufacturer or importer in writing and try to either resolve the dispute or set up a meeting at the dealership with yourself, their man, and the dealership service manager. From my experience (25 years in the job) this usually produces a result.

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