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"I could have lanced it for you. You only had to ask. " I'll lance you if you carry on | |||
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"I have to admit the ones where I go are lovely and my previous doctors the receptionist knew my name the minute I said hi " I know they're not all the same, it's wrong of me to generalise but the ones at my surgery are awful. My Gp I'd lovely though x | |||
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"Done to the death but ffs do they all go to the same school to learn how to be ignorant, sour faced Bastards?! Got told by the doctor that I must come back on Tuesday or Wednesday to see the nurse, got to reception to get an appointment to be told there isn't any without her even looking. Then she asks what it's for, I tell her and tell her the doctor says I have to come back as it's important, she then says 'I've only got one on Tuesday at 3 o'clock' Really? Well fuck me, fancy that! " They have a wired attitude all round mine never answers the phone when rining for an appointment. | |||
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"My doctors receptionists never answer the damn phone either. On more than one occasion. They told me one afternoon to ring the next day for an appointment, after I'd tried that morning. Nope, fuck that shit. I got a lift up there at 7am sharp and hounded them for an appointment as they were still booting up their pc's like a true asshole. Waddayaknow, I was back there after a short (but agonising) walk at 10. " I once rang to make an appointment...... .... From about ten feet away from the receptionist. Who duly sat ignoring the phone in favour of the seduko puzzle she was doing. After what seemed like an eternity I watched with surprise as she threw her pen down in temper and yanked the phone up pulling the base unit off the desk onto the floor and emitting a loud impatient "YES". I appologised for distracting her from her seduko puzzle and asked if I could have an appointment and a complaint form. Mine also refuse to make an appointment unless you tell them why you need one. When I point out that they have no medical training whatsoever and I would like an appointment to see a doctor, not a receptionist, they get proper shirty. More so when I enquire about patient - receptionist confidentiality. It also amazes me when I walk in and ask for an appointment and I get told they're fully booked, but I'm the only person in the waiting room. The mind boggles..... | |||
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"One of the receptionists at my surgery is thick as pig shit but the others are ok, especially since I gave them both barrels over losing a sick note I was supposed to pick up that day then told me I had to wait until the next day for them to get another written. Oh and lost the medication list for my mum from the hospital, didn't tell her until 2 days before she needed to collect the medication." That's bloody awful. First thing a receptionist needs is organisational skills and it's always the first thing to fail lol to think I've been knocked back from these jobs. But then I'd be cornered by sourfaced bastards, so... blessing in disguise lol | |||
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"When you read how some patients think about receptionists, it's not surprising some of them are a bit bolshy. Bite the bullet and be nice to them. It pays dividends. " I try to look at everything like; 'Treat people how you would like to be treated!' I do fail occasionally, but that's usually when the notion is voluntary/part-time/unpaid | |||
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