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"I beat these stupid twats that are trying to work an unworkable system. They claimed they'd overpaid me for 12 months. After 5 or 6 years of threats to take me to court I chanced on a website that told me that if you told them of a change in circumstances they MUST BY LAW alter your credit payout. They failed to do it. If you can prove that you made the call and they will have record of it, even if it's just a log of the call you can cite that and they will be forced to drop the case. They even refunded the money I'd tried to pay back to them on the drip as they realised their case was unwinnable. The problem is that the staff haven't a clue what is going on. HMRC and the tax credit people do not talk to each other. It's just a bureaucratic load of twaddle with Peter Robbing Peter to pay Paul." Oh that is interesting. I wasn't aware of that I've had I don't know how many lengthy phone calls with them each year and they still get it wrong. Thankfully my mobile bill is itemised. | |||
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"I beat these stupid twats that are trying to work an unworkable system. They claimed they'd overpaid me for 12 months. After 5 or 6 years of threats to take me to court I chanced on a website that told me that if you told them of a change in circumstances they MUST BY LAW alter your credit payout. They failed to do it. If you can prove that you made the call and they will have record of it, even if it's just a log of the call you can cite that and they will be forced to drop the case. They even refunded the money I'd tried to pay back to them on the drip as they realised their case was unwinnable. The problem is that the staff haven't a clue what is going on. HMRC and the tax credit people do not talk to each other. It's just a bureaucratic load of twaddle with Peter Robbing Peter to pay Paul. Oh that is interesting. I wasn't aware of that I've had I don't know how many lengthy phone calls with them each year and they still get it wrong. Thankfully my mobile bill is itemised. " Well I can only speak of my own experience but it was like a Eureka moment when I realised I had them by the balls. My particular case was an obvious change from self employment to PAYE. There was one phone call logged in may 2006 the day after I went PAYE. Although there was no transcript they couldn't deny I'd made the call. They have an obligation to record calls by the way, but seldom do it by the looks of it, but must log the date and time so if your phone bill and their log match up I think you might have them by the balls too. | |||
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"Bunch of complete tossers The whole tax credit system is a complete farce How they're unable to work out how much I've earned over a year, given that it's on my P60, is beyond belief ! Had so much grief with them with my first child that we never even bothered with my second " How can it be right to have a system that taxes people with one hand, which is fairly easy to do, it's called PAYE and then hand it out willy nilly and without proper checks. It's led to an army of workers in a government department which is overwhelmed by Bureaucracy and waste. Thankfully I have not had to deal with this bunch of idiots of late but it sounds like they haven't learnt any lessons whatsoever about how to sort out peoples claims correctly. It just seems to swing from overpayment to underpayment. | |||
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"we had nothing but trouble with the system and staff too.kept them up to date,yet they said yes the money they were giving me was correct.i had a hunch it wasnt.i kept it in a seperate account.eventually i contacted them some months later,and again they said it was right.so i spent it.the following year,yes you guessed it,they wanted it all back.i argued til i was blue in the face.to no avail.i was in no position then to pay it all back in one go,as circumstances had changed.i spent years paying it back.bastards." It's almost a carbon copy of what happened to me. I still struggle to comprehend why they caved in. I think it was asking for my phone call log and embedded somewhere in their charter is a clause that states if a customer lets them know about a change they must act within 30 days. They try to hide behind their other rules and bureaucracy. Just like PPI they eventually got found out. Trouble is they are a government agency and have the vast resources of the government to try and wear you down to compliance. | |||
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