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Complaining about things to get money off ?

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By (user no longer on site) OP   
over a year ago

I think some people do this even if nothing to complain about as think its away of getting money back . And some no matter how good things are will still find something to complain about .Its rear I ever complain about things and have to be bad if I ever did.

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By *ollie_JCouple
over a year ago

London

Especially on twitter. I have had dreadful service in a few restaurants, posted the comment with a hashtag and they asked me to email in and as a consequence I got the cost of the meal refunded as a good will gesture.

You should see some of the social media "war rooms" in large companies who are doing real time sentiment analysis and checking to keep their brand "pure" (some look the size of those NASA scenes ou see in films)

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By *iewMan
Forum Mod
over a year ago

Angus & Findhorn

a lot of companies give redress for some form of complaint: you get the serial complainers

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By *lackshadow7Man
over a year ago

Toronto


"Especially on twitter. I have had dreadful service in a few restaurants, posted the comment with a hashtag and they asked me to email in and as a consequence I got the cost of the meal refunded as a good will gesture.

You should see some of the social media "war rooms" in large companies who are doing real time sentiment analysis and checking to keep their brand "pure" (some look the size of those NASA scenes ou see in films)"

Yup, so true, haha!

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By *ce WingerMan
over a year ago

P.O. Box DE1 0NQ

There was something about this on Watchdog last night, and how some companies respond to on line complaints

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By *ollie_JCouple
over a year ago

London


"There was something about this on Watchdog last night, and how some companies respond to on line complaints "

Cheers off to iplayer (need to keep up with this for work)

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By (user no longer on site) OP   
over a year ago

Just I think for some its become a art seeing how they can get money back even if nothing wrong . Because they maybe don't have a lot of money to so feel if they complain can get money for other things.

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By (user no longer on site)
over a year ago


"Just I think for some its become a art seeing how they can get money back even if nothing wrong . Because they maybe don't have a lot of money to so feel if they complain can get money for other things."

im with you, hate complaining unless there is something to actually complain about.

wont do so as a matter of course.

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By *un_JuiceCouple
over a year ago

Nr Chester

Always give an honest opinion on a meal. Understand if short staffed or very busy but sometimes manning levels are not our concern. Of course common sense must apply but paying good money for sub standard food and service isn't acceptible. If they wish to address this by coffees, a sweet each or another means I or we would happilly resolve things and appreciate the gesture of goodwill.

One occasion though where this wasn't sufficient was with an awfully ribeye. Not cooked as per request, they tried to rectify it by heating it again and brought it backout when partner had finished. It was an awful piece, under then overcooked and it left us disappointed ending up eating seperately due to insisting on them doing the meal again. It was a decent French restaurant, in fairness it didn't stop us going and they have been great since

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By (user no longer on site)
over a year ago

I whinge all the time - I inherited it from my Jewish mother (well the gefilte fish never falls far from the tree Innit )

I complain about slow or bad service, incorrectly or badly presented food.

They are a service industry n if I ain't getting service then I'm being failed at point of contact. I don't do it in a rude manner but I certainly don't moan to the people I'm with n then when asked by waiters if it's ok, respond with a 'yes thank you'.

If it ain't right then it ain't right n needs putting right AMEN

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By *un_JuiceCouple
over a year ago

Nr Chester


".....but I certainly don't moan to the people I'm with n then when asked by waiters if it's ok, respond with a 'yes thank you'.

If it ain't right then it ain't right n needs putting right"

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By (user no longer on site)
over a year ago


"Always give an honest opinion on a meal. Understand if short staffed or very busy but sometimes manning levels are not our concern. Of course common sense must apply but paying good money for sub standard food and service isn't acceptible. If they wish to address this by coffees, a sweet each or another means I or we would happilly resolve things and appreciate the gesture of goodwill.

One occasion though where this wasn't sufficient was with an awfully ribeye. Not cooked as per request, they tried to rectify it by heating it again and brought it backout when partner had finished. It was an awful piece, under then overcooked and it left us disappointed ending up eating seperately due to insisting on them doing the meal again. It was a decent French restaurant, in fairness it didn't stop us going and they have been great since"

I think I know the one you mean ....

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By *edangel_2013Woman
over a year ago

southend


" I don't do it in a rude manner but I certainly don't moan to the people I'm with n then when asked by waiters if it's ok, respond with a 'yes thank you'.

If it ain't right then it ain't right n needs putting right AMEN "

That drives me mad. I go to a table, check everything is ok, to be told yes everything is fine, and as I'm walking away, they slag everything off. I can't rectify a problem if I don't know about it.

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By (user no longer on site)
over a year ago


" I don't do it in a rude manner but I certainly don't moan to the people I'm with n then when asked by waiters if it's ok, respond with a 'yes thank you'.

If it ain't right then it ain't right n needs putting right AMEN

That drives me mad. I go to a table, check everything is ok, to be told yes everything is fine, and as I'm walking away, they slag everything off. I can't rectify a problem if I don't know about it. "

Exactly

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By (user no longer on site)
over a year ago

I complain when I get a bad service and complement when I get a good service.

If I ran any sort of business I would appreciate the feedback so I can duplicate the good and work on eliminating the bad.

As long as it's done in a constructive way I actually think it's a positive thing to do. If they learn from it it will save them on compensating with freebies in the long run.

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By (user no longer on site)
over a year ago

I am head chef at a local bar and bistro and I do a lunch dish of fishfinger sandwiches with homemade tartar sauce and I state in the menu the fingers are fresh plaice coated in Panko bread crumbs . I had a lady complain they weren't findus . Ffs

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By *ucsparkMan
over a year ago

dudley


"There was something about this on Watchdog last night, and how some companies respond to on line complaints "

The one show too last night

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By *ucsparkMan
over a year ago

dudley

I tip good service and let the manager know on bad service/ food. I even had a cook( he was never a chef)come out to argue the once, even been known to phone head office and tell them about really good service and had a free meal as thank you for taking the time

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By *edangel_2013Woman
over a year ago

southend

My kitchen manager has a file warning for slapping a raw chicken breast onto a plate and taking it out to a customer to prove it actually was a chicken breast he was eating!!!

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By (user no longer on site)
over a year ago


"I am head chef at a local bar and bistro and I do a lunch dish of fishfinger sandwiches with homemade tartar sauce and I state in the menu the fingers are fresh plaice coated in Panko bread crumbs . I had a lady complain they weren't findus . Ffs "

*shakes head*

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By *uke olovingmanMan
over a year ago

Gravesend

its always worth being cheeky and asking for a discount ... its your hard earned cash after all

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By (user no longer on site)
over a year ago

apparently, its not the done thing with a prostitute

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By (user no longer on site)
over a year ago

Last time I complained it was in a Harvester pub. I ordered rack of ribs and got rack of pure fat! I got it for free but didn't eat it lol

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