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Supermarket self checkouts

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By *hyllyphylly OP   Man
over a year ago

Bradford

Does anyone else ever start arguing with them?

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By *icketysplitsWoman
over a year ago

Way over Yonder, that's where I'm bound

I try not to use them. I don't approve of them.

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By (user no longer on site)
over a year ago

i do there a pain in the arse

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By *un_JuiceCouple
over a year ago

Nr Chester

They're great, shit at reading and arithmetic

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By (user no longer on site)
over a year ago

I do it use them... Refuse to use them.. They are the devils spawn

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By (user no longer on site)
over a year ago

Unexplained item in bagging area....

Yup that's my handbag... Or my bum .... Arghhhhh

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By (user no longer on site)
over a year ago

I just say please an thank you

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By (user no longer on site)
over a year ago

I prefer to use them than to stand in a queue

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By *wingerdelightCouple
over a year ago

eastliegh

I think you should get a discount for using them as you are doing all the work

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By *ittle_brat_evie!!Woman
over a year ago

evesham

Haha yep. Especially when they ask me to remove the last item from the bag

I've started using the self scan machines Round the shop now but always get picked For a random check. I must look dodgy

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By (user no longer on site)
over a year ago

Morrisons machine "Please place the item in the bag"

Me "It's in the sodding bag!"

Morrisons machine "Please place the item in the bag"

Me "It's in the fecking bag!!"

Morrisons machine "Please wait, the assistant is coming"

Me "Ffs!"

Morrisons assistant, swipes card "There you go"

Morrisons machine "Please place the item in the bag"

Me "Bollocks, I'm going to Sainsburys"

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By *allDarkFoxForYouMan
over a year ago

Winchester/London


"I try not to use them. I don't approve of them."

Ditto

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By (user no longer on site)
over a year ago

Her voice is very sexy though don't you think?

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By *icketysplitsWoman
over a year ago

Way over Yonder, that's where I'm bound


"I think you should get a discount for using them as you are doing all the work"

That's obviously what AWT thought when he "took" his discount in kind.

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By *iss_tressWoman
over a year ago

London


"Does anyone else ever start arguing with them?

"

Don't like them, they take me twice as long!

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By (user no longer on site)
over a year ago

There pain is the bum. "unexpected item in the bag area" No shit it is my bag!

I wait and use the normal tills, and flirt with the till girl.

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By (user no longer on site)
over a year ago


"Does anyone else ever start arguing with them?

"

Job cutters I call them. The more you use them. The more chance they will expand on them in the supermarkets. Staff dont get replaced when they reduce their hours for whatever reason and when they leave they don't get replaced either. I have even noticed a trick that they use to force you to go to them.

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By *Ryan-Man
over a year ago

In Your Bush

I have never used one

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By (user no longer on site)
over a year ago

am i the only one who likes them? ideal for just getting a few items.

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By *nnyMan
over a year ago

Glasgow

I tried them a couple of times against my better judgement but it seemed that if you had something that had been reduced or was age restricted (like bevvy) and you needed an assistant it took even longer to get through the DIY tills than the staffed ones

+ it risks folk's jobs

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By (user no longer on site)
over a year ago

I'm with Cute I think they're great and use them at every opportunity, mostly because the woman's voice is sexy...did I already mention that

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By (user no longer on site)
over a year ago


"am i the only one who likes them? ideal for just getting a few items. "

I agree

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By (user no longer on site)
over a year ago


"am i the only one who likes them? ideal for just getting a few items. "

If you understand technology and have never worked or fully understand retail. Then I admit its good thing. However it puts a lot of people out of work and current staff can't work more hours because of them.

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By (user no longer on site)
over a year ago

I used to get really frustrated with them when they wouldn't scan my item as I moved it across the flat-bed scanner window...

Until a friendly shop assistant showed me the upright scanner function which seems to work perfectly every time...

But my main reservation about all multi user touch screen equipment is the potential for spreading germs as I've yet to see one being routinely cleaned during use....

But saying that the handles on shopping trolleys and baskets must be pretty minging too...

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By (user no longer on site)
over a year ago


"am i the only one who likes them? ideal for just getting a few items.

If you understand technology and have never worked or fully understand retail. Then I admit its good thing. However it puts a lot of people out of work and current staff can't work more hours because of them."

I understand technology and I've worked in and fully understand retail and I still like them

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By (user no longer on site)
over a year ago


"am i the only one who likes them? ideal for just getting a few items.

If you understand technology and have never worked or fully understand retail. Then I admit its good thing. However it puts a lot of people out of work and current staff can't work more hours because of them.

I understand technology and I've worked in and fully understand retail and I still like them "

You worked in retail. Does that mean used to? A high percentage of staff don't like them because they cut jobs and most customers prefer to talk or have a person assist them. Not a machine.

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By *ucsparkMan
over a year ago

dudley

All I say is trying using them blind, you end up trying to scan every side of item and then trying to find the bag. Don't even get started on touch screen.

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By (user no longer on site)
over a year ago

i prefer them so i can avoid having conversations with check out assistants, and i like to pack my bags a certain way..

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By (user no longer on site)
over a year ago


"am i the only one who likes them? ideal for just getting a few items.

If you understand technology and have never worked or fully understand retail. Then I admit its good thing. However it puts a lot of people out of work and current staff can't work more hours because of them.

I understand technology and I've worked in and fully understand retail and I still like them

You worked in retail. Does that mean used to? A high percentage of staff don't like them because they cut jobs and most customers prefer to talk or have a person assist them. Not a machine. "

So why do retailers put them in if no-one likes them??

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By *nnyMan
over a year ago

Glasgow


"All I say is trying using them blind, .........."

Talking about blind.

Why are there so many different layouts on ATM machines?

It's confusing enough for sighted folks.

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By *icketysplitsWoman
over a year ago

Way over Yonder, that's where I'm bound


"I used to get really frustrated with them when they wouldn't scan my item as I moved it across the flat-bed scanner window...

Until a friendly shop assistant showed me the upright scanner function which seems to work perfectly every time...

But my main reservation about all multi user touch screen equipment is the potential for spreading germs as I've yet to see one being routinely cleaned during use....

But saying that the handles on shopping trolleys and baskets must be pretty minging too...

"

ATMs too.

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By (user no longer on site)
over a year ago

does anyone remember the self scanner the likes of Safeways used to have.. i thought they were ace

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By (user no longer on site)
over a year ago


"am i the only one who likes them? ideal for just getting a few items.

If you understand technology and have never worked or fully understand retail. Then I admit its good thing. However it puts a lot of people out of work and current staff can't work more hours because of them.

I understand technology and I've worked in and fully understand retail and I still like them

You worked in retail. Does that mean used to? A high percentage of staff don't like them because they cut jobs and most customers prefer to talk or have a person assist them. Not a machine.

So why do retailers put them in if no-one likes them?? "

To save money. Per 4 self scan checkouts. You have 1 (2 on a busy day) to man them. Normally you would have had 4 checkouts and 4 people manning them. Now you have 1 90% of the time and the rest 2. They think customers will use them because it saves you queuing on the normal checkouts and you can't strike all shops as you have to shop somewhere. That is there attitude. In my workplace they have saved about 300 hours on wages a week. Just by putting them in.

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By (user no longer on site)
over a year ago

psstt McMuffin lets have a social in a supermarket and do our shopping.. meet you at the self scanners.. i'll be the only one not queuing up to pay for my items as no one else likes these things lol

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By *uriousBristolCplCouple
over a year ago

Bristol

The trick is to put everything through as basic or value

More Pink Lady apples than you can carry for the price of basic onions.

Not that I'd do that but just an example

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By (user no longer on site)
over a year ago


"i prefer them so i can avoid having conversations with check out assistants, and i like to pack my bags a certain way..

"

If you liked them packed a certain way. Just tell the colleague nicely. He will be happy he has a little break and even more happier that there's one less person who uses those tills.

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By (user no longer on site)
over a year ago

I dont use them would rather wait to deal with a person

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By (user no longer on site)
over a year ago


"am i the only one who likes them? ideal for just getting a few items.

If you understand technology and have never worked or fully understand retail. Then I admit its good thing. However it puts a lot of people out of work and current staff can't work more hours because of them.

I understand technology and I've worked in and fully understand retail and I still like them

You worked in retail. Does that mean used to? A high percentage of staff don't like them because they cut jobs and most customers prefer to talk or have a person assist them. Not a machine.

So why do retailers put them in if no-one likes them??

To save money. Per 4 self scan checkouts. You have 1 (2 on a busy day) to man them. Normally you would have had 4 checkouts and 4 people manning them. Now you have 1 90% of the time and the rest 2. They think customers will use them because it saves you queuing on the normal checkouts and you can't strike all shops as you have to shop somewhere. That is there attitude. In my workplace they have saved about 300 hours on wages a week. Just by putting them in. "

Saving money is one spin on it, however with a cost into the hundreds of thousands of pounds to put them into stores and with the 'research' telling us that most customers don't like them, the business case wouldn't be there to spend that kind of money to save the relatively smaller amount on wages, and another thing most supermarkets have been expanding their online departments at the same time as putting in these tills, so is there not jobs elsewhere in the business being created for these replaced till operators?

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By (user no longer on site)
over a year ago

just saying. Staff dont like them either

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By (user no longer on site)
over a year ago


"am i the only one who likes them? ideal for just getting a few items.

If you understand technology and have never worked or fully understand retail. Then I admit its good thing. However it puts a lot of people out of work and current staff can't work more hours because of them.

I understand technology and I've worked in and fully understand retail and I still like them

You worked in retail. Does that mean used to? A high percentage of staff don't like them because they cut jobs and most customers prefer to talk or have a person assist them. Not a machine.

So why do retailers put them in if no-one likes them??

To save money. Per 4 self scan checkouts. You have 1 (2 on a busy day) to man them. Normally you would have had 4 checkouts and 4 people manning them. Now you have 1 90% of the time and the rest 2. They think customers will use them because it saves you queuing on the normal checkouts and you can't strike all shops as you have to shop somewhere. That is there attitude. In my workplace they have saved about 300 hours on wages a week. Just by putting them in.

Saving money is one spin on it, however with a cost into the hundreds of thousands of pounds to put them into stores and with the 'research' telling us that most customers don't like them, the business case wouldn't be there to spend that kind of money to save the relatively smaller amount on wages, and another thing most supermarkets have been expanding their online departments at the same time as putting in these tills, so is there not jobs elsewhere in the business being created for these replaced till operators? "

At the end of the day. If they fill the store with them. You have to die them as there's no where else to go. Secondly its all target based, which is where the research comes from and they are crafty on this. I know how it works. What they do is. Before they used to have say 4 tills open two hours before closing. Now they have 1 till open and self scan. So you make a choice. Queue at the one remaining till, shop elsewhere or use self scan. When they make a sale on self scan. It classes as a person liked it. If they get so many a month/year. They talk about having more of them. Also what they also do is when its not that busy they get colleagues to put it through for the customer and that classes as them liking it too.

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By (user no longer on site)
over a year ago

And jobs don't get replaced. All overtime is gone because of the machines and when it gets busy they call various staff from other departments to go on the remaining tills that are free.

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By *icked weaselCouple
over a year ago

Near Edinburgh..

The Machine at Sainsburys Accused me of being a Thief !!!!

"Have You Swiped Your Nectar Card" the effing thing said to me...

Err No i was given the Nectar card ya cheeky bas

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By (user no longer on site)
over a year ago


"Does anyone else ever start arguing with them?

"
dont use em

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By (user no longer on site)
over a year ago

Wont use the f###ing things. Got asked by the till monitor to move from the till que to the self serve, after first item was scanned it went wrong . Hadnt sorted by time person who was behind me in original que had packed and left so I told assistant who came that I would send a snotty email to head office. When manager came he couldnt apologise enough and I got vouchers to use next time I shopped. Result but still wont use self scan

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By (user no longer on site)
over a year ago

I used one today. Then the lady came to take the tag off my alcohol and instead took it away as i didnt have ID

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By *ce WingerMan
over a year ago

P.O. Box DE1 0NQ


"I prefer to use them than to stand in a queue"

Ah, but it's hard trying to chat up a machine that has limited vocabulary

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By *ucsparkMan
over a year ago

dudley


"All I say is trying using them blind, ..........

Talking about blind.

Why are there so many different layouts on ATM machines?

It's confusing enough for sighted folks."

They can do them all the same and audio enabled but on Barclays do at the moment

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By (user no longer on site)
over a year ago

Frequently .. I seem to have words with them a lot

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By *cottishsexgoddessWoman
over a year ago

Glenrothes


"I prefer to use them than to stand in a queue

Ah, but it's hard trying to chat up a machine that has limited vocabulary "

You should look out for the self scan host. There should always be one and they are always happy to help. I know, because that's my job and I am not above a little flirtation when it's not too busy

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By *ce WingerMan
over a year ago

P.O. Box DE1 0NQ


"I prefer to use them than to stand in a queue

Ah, but it's hard trying to chat up a machine that has limited vocabulary

You should look out for the self scan host. There should always be one and they are always happy to help. I know, because that's my job and I am not above a little flirtation when it's not too busy "

*rushes up north of the border to purchase something I don't really need*

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By (user no longer on site)
over a year ago


"am i the only one who likes them? ideal for just getting a few items. "

I love them. Very rarely have a problem. I'm an expert.

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By *ittle_brat_evie!!Woman
over a year ago

evesham


"And jobs don't get replaced. All overtime is gone because of the machines and when it gets busy they call various staff from other departments to go on the remaining tills that are free."

Do you think they should have staff just standing around doing nothing just so tills are open?

Increased staffing means increased overheads which means increased prices.

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By (user no longer on site)
over a year ago


"And jobs don't get replaced. All overtime is gone because of the machines and when it gets busy they call various staff from other departments to go on the remaining tills that are free.

Do you think they should have staff just standing around doing nothing just so tills are open?

Increased staffing means increased overheads which means increased prices. "

Before we had the right amount of staff in all the time and now and again we send people home or get them on other departments. Now management dont let colleagues do that anymore and If its that quiet. They send people home. I can handle that. But when you can see its very busy and no colleagues are on the shop floor. We get complaints because there's no one to help customers or the shop floor is empty and those colleagues get a row of the boss then, but if they did their job and didn't go on the till. They would get a row because of the ques

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By (user no longer on site)
over a year ago

i use them

why que up when you can go straight to one.

its because people are ludites and scared of using new tech

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By *B9 QueenWoman
over a year ago

Over the rainbow, under the bridge


"And jobs don't get replaced. All overtime is gone because of the machines and when it gets busy they call various staff from other departments to go on the remaining tills that are free.

Do you think they should have staff just standing around doing nothing just so tills are open?

Increased staffing means increased overheads which means increased prices.

Before we had the right amount of staff in all the time and now and again we send people home or get them on other departments. Now management dont let colleagues do that anymore and If its that quiet. They send people home. I can handle that. But when you can see its very busy and no colleagues are on the shop floor. We get complaints because there's no one to help customers or the shop floor is empty and those colleagues get a row of the boss then, but if they did their job and didn't go on the till. They would get a row because of the ques "

It's a nonsense about self-checkouts. None of the 3 Aldis near me have them, they pay better than the other supermarkets and the shopping is way cheaper. All this about cost-cutting - rubbish. They aren't passing any savings on to the customer - it all goes to share-holder dividends.

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By (user no longer on site)
over a year ago


"And jobs don't get replaced. All overtime is gone because of the machines and when it gets busy they call various staff from other departments to go on the remaining tills that are free.

Do you think they should have staff just standing around doing nothing just so tills are open?

Increased staffing means increased overheads which means increased prices.

Before we had the right amount of staff in all the time and now and again we send people home or get them on other departments. Now management dont let colleagues do that anymore and If its that quiet. They send people home. I can handle that. But when you can see its very busy and no colleagues are on the shop floor. We get complaints because there's no one to help customers or the shop floor is empty and those colleagues get a row of the boss then, but if they did their job and didn't go on the till. They would get a row because of the ques

It's a nonsense about self-checkouts. None of the 3 Aldis near me have them, they pay better than the other supermarkets and the shopping is way cheaper. All this about cost-cutting - rubbish. They aren't passing any savings on to the customer - it all goes to share-holder dividends. "

Asda profits are ridiculous and what I notice is staff don't get paid much and hours are cut back a lot. So they get a good reputation for low prices, so they can afford it and the shareholders get paid a fortune.

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By *ts artMan
over a year ago

Londonderry


"And jobs don't get replaced. All overtime is gone because of the machines and when it gets busy they call various staff from other departments to go on the remaining tills that are free.

Do you think they should have staff just standing around doing nothing just so tills are open?

Increased staffing means increased overheads which means increased prices.

Before we had the right amount of staff in all the time and now and again we send people home or get them on other departments. Now management dont let colleagues do that anymore and If its that quiet. They send people home. I can handle that. But when you can see its very busy and no colleagues are on the shop floor. We get complaints because there's no one to help customers or the shop floor is empty and those colleagues get a row of the boss then, but if they did their job and didn't go on the till. They would get a row because of the ques

It's a nonsense about self-checkouts. None of the 3 Aldis near me have them, they pay better than the other supermarkets and the shopping is way cheaper. All this about cost-cutting - rubbish. They aren't passing any savings on to the customer - it all goes to share-holder dividends. "

There an other every little helps our profit blag like the rest

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By *ce WingerMan
over a year ago

P.O. Box DE1 0NQ

"Place item in baggage area", "Are you using your own bags", "Assistance required" x at least 5 sometimes....

WTF ? I would much sooner let someone who is employed by the supermarket take my money rather than them standing around waiting to keep helping me, rather than a machine giving me shit grrrrrr

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By (user no longer on site)
over a year ago


""Place item in baggage area", "Are you using your own bags", "Assistance required" x at least 5 sometimes....

WTF ? I would much sooner let someone who is employed by the supermarket take my money rather than them standing around waiting to keep helping me, rather than a machine giving me shit grrrrrr "

Imagine how I feel. I got to attempt to promote the bugger. Plus whatever aggro you go through. I have to go through a bit more as I get customers asking me for help to do it and authorise things while I am doing my own shopping. Plus we have to wait for staff to authorise or discount in the process.

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By *B9 QueenWoman
over a year ago

Over the rainbow, under the bridge

Two of the smaller Sainsbury's near me don't have anything else but these self-checkouts! Customer choice? Ha - what a joke.

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By (user no longer on site)
over a year ago


"Two of the smaller Sainsbury's near me don't have anything else but these self-checkouts! Customer choice? Ha - what a joke."

Offering you a warm and friendly service. Apart from something sexual. How can a machine do that

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By *B9 QueenWoman
over a year ago

Over the rainbow, under the bridge


"Two of the smaller Sainsbury's near me don't have anything else but these self-checkouts! Customer choice? Ha - what a joke.

Offering you a warm and friendly service. Apart from something sexual. How can a machine do that "

They have a security guard, someone on the kiosk and a few to stack shelves where they would have employed 2 or 3 times as many. And are the savings on wages passed on to the customer? Nope. In fact, these two shops are actually dearer than the large Sainsburys which actually have till staff.

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By *b430Man
over a year ago

Tayside


"Two of the smaller Sainsbury's near me don't have anything else but these self-checkouts! Customer choice? Ha - what a joke.

Offering you a warm and friendly service. Apart from something sexual. How can a machine do that "

I didn't realise you had to get something sexual out of doing the shopping!

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By *nsert user name hereMan
over a year ago

Manchester


"I try not to use them. I don't approve of them."

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By (user no longer on site)
over a year ago


"I try not to use them. I don't approve of them. "

List all the reasons you can think of on why you hate them and spread the word. Surely if enough people don't use them. They will get rid of them.

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By (user no longer on site)
over a year ago

They are great and easy to use when I only have a few things to buy.

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By *icketysplitsWoman
over a year ago

Way over Yonder, that's where I'm bound


"Two of the smaller Sainsbury's near me don't have anything else but these self-checkouts! Customer choice? Ha - what a joke.

Offering you a warm and friendly service. Apart from something sexual. How can a machine do that

They have a security guard, someone on the kiosk and a few to stack shelves where they would have employed 2 or 3 times as many. And are the savings on wages passed on to the customer? Nope. In fact, these two shops are actually dearer than the large Sainsburys which actually have till staff."

The location and square footage cost might be more for the smaller ones. The price points can be that sensitive.

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By (user no longer on site)
over a year ago


"I think you should get a discount for using them as you are doing all the work"

not always, the staff have to get involved every time i give them a chance

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By *ittle_brat_evie!!Woman
over a year ago

evesham


"I try not to use them. I don't approve of them.

List all the reasons you can think of on why you hate them and spread the word. Surely if enough people don't use them. They will get rid of them. "

i hate using the tills, customer service is a thing of the past, i usually get some young girl chatting to her mate at the end of the checkout, barely acknowledging i am there until its time to pay....chat on your own time love, while you are at work the customer is the focus!!!

i would much rather use a self service till nd deal with a computer programme than get wound up at a till.

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By *B9 QueenWoman
over a year ago

Over the rainbow, under the bridge


"Two of the smaller Sainsbury's near me don't have anything else but these self-checkouts! Customer choice? Ha - what a joke.

Offering you a warm and friendly service. Apart from something sexual. How can a machine do that

They have a security guard, someone on the kiosk and a few to stack shelves where they would have employed 2 or 3 times as many. And are the savings on wages passed on to the customer? Nope. In fact, these two shops are actually dearer than the large Sainsburys which actually have till staff.

The location and square footage cost might be more for the smaller ones. The price points can be that sensitive."

Don't care - I shop in Aldi where they employ actual people and it's cheaper.

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By *icketysplitsWoman
over a year ago

Way over Yonder, that's where I'm bound


"Two of the smaller Sainsbury's near me don't have anything else but these self-checkouts! Customer choice? Ha - what a joke.

Offering you a warm and friendly service. Apart from something sexual. How can a machine do that

They have a security guard, someone on the kiosk and a few to stack shelves where they would have employed 2 or 3 times as many. And are the savings on wages passed on to the customer? Nope. In fact, these two shops are actually dearer than the large Sainsburys which actually have till staff.

The location and square footage cost might be more for the smaller ones. The price points can be that sensitive.

Don't care - I shop in Aldi where they employ actual people and it's cheaper."

I go for the real people option too.

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By (user no longer on site)
over a year ago


"I try not to use them. I don't approve of them.

List all the reasons you can think of on why you hate them and spread the word. Surely if enough people don't use them. They will get rid of them.

i hate using the tills, customer service is a thing of the past, i usually get some young girl chatting to her mate at the end of the checkout, barely acknowledging i am there until its time to pay....chat on your own time love, while you are at work the customer is the focus!!!

i would much rather use a self service till nd deal with a computer programme than get wound up at a till."

If she's doing that complain. Secondly if their conversation is personal I agree. They should do it in their own time. Sometimes its about the workplace and you can't really do it in your own time as not every colleague has each others number. Either way though they should apologise before serving you. Secondly a person can solve a problem quicker than those machines. Like if the price wrong or something.

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By (user no longer on site)
over a year ago


"Two of the smaller Sainsbury's near me don't have anything else but these self-checkouts! Customer choice? Ha - what a joke.

Offering you a warm and friendly service. Apart from something sexual. How can a machine do that

They have a security guard, someone on the kiosk and a few to stack shelves where they would have employed 2 or 3 times as many. And are the savings on wages passed on to the customer? Nope. In fact, these two shops are actually dearer than the large Sainsburys which actually have till staff.

The location and square footage cost might be more for the smaller ones. The price points can be that sensitive.

Don't care - I shop in Aldi where they employ actual people and it's cheaper.

I go for the real people option too."

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By * Jay69Man
over a year ago

Bridgwater - Somerset

Don't like them. won't use them and I've noticed that you often have to queue to use them anyway, sometimes they are out of order and often the help staff are fully stretched. It's new - but it is not progress.

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By *ummy mummyWoman
over a year ago

southampton-ish

I do most of my shopping at Aldi,bit if I am just popping in to one of the others for a few things always use self check out.so much easier and faster than having to wait ages in the queues with the people with full trolleys

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By *B9 QueenWoman
over a year ago

Over the rainbow, under the bridge


"I do most of my shopping at Aldi,bit if I am just popping in to one of the others for a few things always use self check out.so much easier and faster than having to wait ages in the queues with the people with full trolleys"

I tend to shop midweek evenings mostly anyway - so never a problem with queues.

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By *emmefataleWoman
over a year ago

dirtybigbadsgirlville


"Does anyone else ever start arguing with them?

"
On the odd occasion I have used them yes....remove item from bagging area....put item I have scanned back in bagging area....remove item from bagging area....FUCKING HELL!!!

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By (user no longer on site)
over a year ago


"Does anyone else ever start arguing with them?

On the odd occasion I have used them yes....remove item from bagging area....put item I have scanned back in bagging area....remove item from bagging area....FUCKING HELL!!! "

"Remove this item before continuing". It should say "Remove from self scan before scan before kicking it in".

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By *ikeC81Man
over a year ago

harrow

It's actually funny because I remember testing the self service checkouts circa 03 for a major retailer. We were one of the first stores to have them.......

It was a shock, and they were really bad back then,

Now they are still bad, but I use the, when I have to. My local morrisons doesn't have enough people on the till....so because I am impatient when have 6 items I use them....agree the bag area issue is annoying

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By (user no longer on site)
over a year ago


"It's actually funny because I remember testing the self service checkouts circa 03 for a major retailer. We were one of the first stores to have them.......

It was a shock, and they were really bad back then,

Now they are still bad, but I use the, when I have to. My local morrisons doesn't have enough people on the till....so because I am impatient when have 6 items I use them....agree the bag area issue is annoying"

The thing is people say its great for a few items. The new ones are called hybrids and they have a belt as its designed to take the same amount of shopping as a normal till. Secondly if something goes wrong. You have to wait for someone to find out what the problem is and then get you help. With a person they get you help or even cure the problem instantly. Like alcohol they can look at a customer and put it through without stopping. Can't do that at self scan as they have to take the tags off and authorise it. Same with electrics. Some you need to get them to do it because it has to be swiped manually through the self scan whereas on the checkout. They can do it normally. Apart from the business to save money. I can't see any use for them. By the time an average customer puts a basket through one of them. A normal colleague can put about 4 baskets through their tills.

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By *aucy3Couple
over a year ago

glasgow


"The Machine at Sainsburys Accused me of being a Thief !!!!

"Have You Swiped Your Nectar Card" the effing thing said to me...

Err No i was given the Nectar card ya cheeky bas "

Lol

You do look a bit dodgy though.lol

.

I'm gonna start using when they stop asking me to place item in packing area.

Why has nobody told them there's a weight difference between,a 5 pound bag of potatoes,and 16 fucking aspirin

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By (user no longer on site)
over a year ago


"The Machine at Sainsburys Accused me of being a Thief !!!!

"Have You Swiped Your Nectar Card" the effing thing said to me...

Err No i was given the Nectar card ya cheeky bas

Lol

You do look a bit dodgy though.lol

.

I'm gonna start using when they stop asking me to place item in packing area.

Why has nobody told them there's a weight difference between,a 5 pound bag of potatoes,and 16 fucking aspirin "

Because the person knows what you want to scan and the machine is just guessing. That's why there's always going to be that problem

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By (user no longer on site)
over a year ago


"Unexplained item in bagging area....

Yup that's my handbag... Or my bum .... Arghhhhh"

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By *cottishsexgoddessWoman
over a year ago

Glenrothes

I will defend my self scans till the day I die. They are much misunderstood, much maligned and abused on a daily basis. Please, please, please, when you are in a self scan area, look for the poor harassed host who is trying to help customers with their approvals, reduced items and trying to help them understand exactly what the principles of operation are. You may discover you like what you find. (that could be the machines or even better, the operator )

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By (user no longer on site)
over a year ago

Well I never get "unexplained item in the bagging area".

For two reasons:

1) I shop at waitrose

2) your all thieves!

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By *ilmiss75Woman
over a year ago

Thornton

Well its time to get used to them as unfortunetly they will be the future. Some of you may of all ready seen the ones with the long belts for people with trolleys to use. I personally think those ones are a good idea but they need to get the software right.

As for they are putting people out of there jobs..well that is not true. No company would make people redundant because they decide to have another 4 Self Service checkouts. What they actually do is when somebody leaves and moves on, they dont replace them by not recruiting more staff. Something else they do is to have pretty much all of the staff in the shops trained to work checkouts/self service tills again so they dont have to recruit.

But the key to self service checkouts is PATIENCE

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By *cottishsexgoddessWoman
over a year ago

Glenrothes


"Well its time to get used to them as unfortunetly they will be the future. Some of you may of all ready seen the ones with the long belts for people with trolleys to use. I personally think those ones are a good idea but they need to get the software right.

As for they are putting people out of there jobs..well that is not true. No company would make people redundant because they decide to have another 4 Self Service checkouts. What they actually do is when somebody leaves and moves on, they dont replace them by not recruiting more staff. Something else they do is to have pretty much all of the staff in the shops trained to work checkouts/self service tills again so they dont have to recruit.

But the key to self service checkouts is PATIENCE

"

This is what happened where I work. And you are absolutely right. Patience and knowing that you scan, bag and WAIT for the green light before scanning the next item!

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By *cottishsexgoddessWoman
over a year ago

Glenrothes

I really need to get out more!!!!! Someone help me please! lol

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By *ilmiss75Woman
over a year ago

Thornton

9/10 times it is actually the customer who makes the mistakes.. Not the machine. Here are some key points -

Dont use Self service when your in a foul mood! Its not the poor cashiers fault your having a bad day!

Read the screen. Dont try forcing your notes in when you havent pressed finish & pay then having a go at the cashier coz 'it wont take your money'!!

Dont put your coins in the slot that says 'receipt'.. Try putting them in the 'coins' bit. Again.. "read'!!

Try not to stamp your feet when its flashing red for the assistant and as you can see she is currently with another person. Have a little consideration and remember you are not the only customer in the shop!!

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By *cottishsexgoddessWoman
over a year ago

Glenrothes


"

9/10 times it is actually the customer who makes the mistakes.. Not the machine. Here are some key points -

Dont use Self service when your in a foul mood! Its not the poor cashiers fault your having a bad day!

Read the screen. Dont try forcing your notes in when you havent pressed finish & pay then having a go at the cashier coz 'it wont take your money'!!

Dont put your coins in the slot that says 'receipt'.. Try putting them in the 'coins' bit. Again.. "read'!!

Try not to stamp your feet when its flashing red for the assistant and as you can see she is currently with another person. Have a little consideration and remember you are not the only customer in the shop!!"

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By *ittle_brat_evie!!Woman
over a year ago

evesham

But I'm the only customer that matters lol

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By (user no longer on site)
over a year ago

they never fail to fail

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By *cottishsexgoddessWoman
over a year ago

Glenrothes


"

9/10 times it is actually the customer who makes the mistakes.. Not the machine. Here are some key points -

Dont use Self service when your in a foul mood! Its not the poor cashiers fault your having a bad day!

Read the screen. Dont try forcing your notes in when you havent pressed finish & pay then having a go at the cashier coz 'it wont take your money'!!

Dont put your coins in the slot that says 'receipt'.. Try putting them in the 'coins' bit. Again.. "read'!!

Try not to stamp your feet when its flashing red for the assistant and as you can see she is currently with another person. Have a little consideration and remember you are not the only customer in the shop!!"

Last but not least, don't insert your notes in the "coupon" slot!!! lol

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By (user no longer on site)
over a year ago


"

9/10 times it is actually the customer who makes the mistakes.. Not the machine. Here are some key points -

Dont use Self service when your in a foul mood! Its not the poor cashiers fault your having a bad day!

Read the screen. Dont try forcing your notes in when you havent pressed finish & pay then having a go at the cashier coz 'it wont take your money'!!

Dont put your coins in the slot that says 'receipt'.. Try putting them in the 'coins' bit. Again.. "read'!!

Try not to stamp your feet when its flashing red for the assistant and as you can see she is currently with another person. Have a little consideration and remember you are not the only customer in the shop!!"

Few points about that. I know the machine inside out and I thought I knew why it said "item in bagging area". Yet when explain why that is and do it myself. It still happens 10% of the time. You never get that at the main checkouts.

That's the whole point. If you use the self scan checkouts you aren't dealing with anyone, which is why people go nuts when something needs doing. Like a price check as a checkout colleague can check it whilst the customer unloads there shopping and will find out by the time they scan the things through.

I never knew people were that stupid as the machine clearly states where the money/coupons go, etc.

The reason why people get mad as of they had checkouts instead of those tills. You would have a lot more staff and queues would be a lot shorter. So its not the customers fault if they are in a hurry because there was a delay in their queue. Sometimes there is no queue and they are still waiting because the 1 person manning the till assumes everything is fine and ends up chatting to another colleague while you're waiting to be served.

As far as I can tell when anything requires a debate to see if something should be done about it. 9/10 times they should go back to the way the things were before the debate started as it just shows its wrong.

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By *cottishsexgoddessWoman
over a year ago

Glenrothes


"

Few points about that. I know the machine inside out and I thought I knew why it said "item in bagging area". Yet when explain why that is and do it myself. It still happens 10% of the time. You never get that at the main checkouts.

That's the whole point. If you use the self scan checkouts you aren't dealing with anyone, which is why people go nuts when something needs doing. Like a price check as a checkout colleague can check it whilst the customer unloads there shopping and will find out by the time they scan the things through.

I never knew people were that stupid as the machine clearly states where the money/coupons go, etc.

The reason why people get mad as of they had checkouts instead of those tills. You would have a lot more staff and queues would be a lot shorter. So its not the customers fault if they are in a hurry because there was a delay in their queue. Sometimes there is no queue and they are still waiting because the 1 person manning the till assumes everything is fine and ends up chatting to another colleague while you're waiting to be served.

As far as I can tell when anything requires a debate to see if something should be done about it. 9/10 times they should go back to the way the things were before the debate started as it just shows its wrong."

"Unexpected item in the bagging area" usually means an item has been put in but not scanned,usually because the customer thinks they've scanned it but they haven't - usually because they didn't know how to use the machine properly in the first place.

When it comes to the checkouts, it isn't always the case they are quicker. Whenever I have a price check, I need to call for a runner. I can continue scanning, but there may still be a delay for the customer if the shop is really busy and the runner is "running" about like an idiot.

If the shop is extremely busy and queues are forming, we all muck in one way or another, either getting people with baskets and small amounts of shopping to come through self scan, with assistance eg from me or my colleagues and a queue busting call goes out, so that staff from other departments will hop on and help until the queues die down.

Mind you on saying all of the above, here was me defending self scan the other day, went to work yesterday and one machine was determined to drive me bonkers by doing everything it shouldn't have done and then some! lmao

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By (user no longer on site)
over a year ago

makes me think why we have them

our own asda store added several more machines

an a lot dont seam 2 get use but only for human checkouts ops are very busy

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By (user no longer on site)
over a year ago


"I have never used one"

Neither have I. Knowing my luck I'm bound to cock it up

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By *cottishsexgoddessWoman
over a year ago

Glenrothes


"makes me think why we have them

our own asda store added several more machines

an a lot dont seam 2 get use but only for human checkouts ops are very busy"

We had four of the hybrid ones added. They are always busy, in fact people love them so much, they prefer them to the small self scan!

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By *cottishsexgoddessWoman
over a year ago

Glenrothes


"I have never used one

Neither have I. Knowing my luck I'm bound to cock it up "

Go when it's quite and ask the self scan host to take you through it. We are always happy to help and guide

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By *cottishsexgoddessWoman
over a year ago

Glenrothes


"I have never used one

Neither have I. Knowing my luck I'm bound to cock it up

Go when it's quite and ask the self scan host to take you through it. We are always happy to help and guide "

And of course I meant quiet!!!!! ffs!

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By *cottishsexgoddessWoman
over a year ago

Glenrothes


"But I'm the only customer that matters lol "

All customers matter - but if I am manning 10 self scan machines and every one is being used and 5 of them need approval/reduced items/dvds put through, I may take longer than usual to get to you. I am only one person, with one pair of hands and am not on rollers skates! I have put that idea forward especially for Friday nights, but they deemed me to be a safety hazard! lol

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