FabSwingers.com forum: Customer service.

By (user no longer on site) OP
over a year ago

This is a general announcement.

Would all customers please note that treating staff who are just doing their job, like muck, makes you an ass hole. Thank you. And no I'm not staff just a witness. Be nice....its free.

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By *aulsussex5Man
over a year ago

nr Gatwick

Very true! Politeness costs nothing and in the end gets you more!

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By (user no longer on site)
over a year ago

"This is a customer announcement. Please not that any customer found mistreating the staff in any way. Please turn around and leave the store. Details of what classes as mistreating can be found at the customer service desk. Thank You".

This should be announced every so often in each company.

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By *hyllyphyllyMan
over a year ago

Bradford

When I worked for Sky, I used to have people moaning and bitching at me all the time, like it was my fault they had no satellite signal.

I'll be honest, I was either watching the football, doing the "Yak, Yak, Yak" hand movement and in some cases I even took my headset off.

My favourite one was, a guy called who was really pissed off and I was bored. So after 5 mins of screaming, I was making up departments and putting him on hold, then saying I couldn't get through. That made him more angry, so much so he wanted to know where I worked.... Long story short, I got him to threaten me and so I could terminate the call

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By (user no longer on site)
over a year ago

"When I worked for Sky, I used to have people moaning and bitching at me all the time, like it was my fault they had no satellite signal.

I'll be honest, I was either watching the football, doing the "Yak, Yak, Yak" hand movement and in some cases I even took my headset off.

Is it me or did the customer have a point here

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By (user no longer on site)
over a year ago

"When I worked for Sky, I used to have people moaning and bitching at me all the time, like it was my fault they had no satellite signal.

I'll be honest, I was either watching the football, doing the "Yak, Yak, Yak" hand movement and in some cases I even took my headset off.

Hmmmmmmmmm is all I got to say

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By *hyllyphyllyMan
over a year ago

Bradford

Is it me or did the customer have a point here

My point is, if he was nice then this wouldn't have happened.

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By (user no longer on site)
over a year ago

"When I worked for Sky, I used to have people moaning and bitching at me all the time, like it was my fault they had no satellite signal.

I'll be honest, I was either watching the football, doing the "Yak, Yak, Yak" hand movement and in some cases I even took my headset off.

Why do you think it's ok to do that?

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By (user no longer on site)
over a year ago

If I was paying for sky and having difficulties. I would expect help too. Not being fobbed off and deliberately made more angry. Surprised he didn't take it further to be honest.

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By *etillanteWoman
over a year ago

"When I worked for Sky, I used to have people moaning and bitching at me all the time, like it was my fault they had no satellite signal.

I'll be honest, I was either watching the football, doing the "Yak, Yak, Yak" hand movement and in some cases I even took my headset off.

So a job in customer care is definately not for you.........next

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By *hyllyphyllyMan
over a year ago

Bradford

"If I was paying for sky and having difficulties. I would expect help too. Not being fobbed off and deliberately made more angry. Surprised he didn't take it further to be honest."

His call was because he didn't pay his bill and got cut off.

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By *atisfy janeWoman
over a year ago

Torquay

"When I worked for Sky, I used to have people moaning and bitching at me all the time, like it was my fault they had no satellite signal.

I'll be honest, I was either watching the football, doing the "Yak, Yak, Yak" hand movement and in some cases I even took my headset off.

Do you think this may explain why you are at present unemployed?.....

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By (user no longer on site)
over a year ago

Fact is, if you're nice, they apologise and nothing is resolved. If you're a difficult twat, things get done, escalated and resolved.

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By *yrdwomanWoman
over a year ago

Putting the 'cum' in Eboracum

I used to be a BT Customer Service Advisor. I found it was OK but we had a hell of a lot of staff going off sick with stress. Unfortunately we are the people that people need to moan at and, to be frank, BT deserves a lot of moaning.

I just remembered not to take it personally and made sure I helped them to the best of my ability. At least I never had to meet them. Imagine having someone screaming in your face?

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By (user no longer on site)
over a year ago

" This is a general announcement.

Would all customers please note that treating staff who are just doing their job, like muck, makes you an ass hole. Thank you. And no I'm not staff just a witness. Be nice....its free."
i had several adults who were very rude towards me as they could not get threw an EXIT as they Could not Read a simple sign saying No Entry

were trying to do a job to protect every one

but for some mindless adults really take the P

Show a little respect to the security staff at any events

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By (user no longer on site)
over a year ago

"I used to be a BT Customer Service Advisor. I found it was OK but we had a hell of a lot of staff going off sick with stress. Unfortunately we are the people that people need to moan at and, to be frank, BT deserves a lot of moaning.

I just remembered not to take it personally and made sure I helped them to the best of my ability. At least I never had to meet them. Imagine having someone screaming in your face?

Meet me. Can tell you many stories.

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By *hyllyphyllyMan
over a year ago

Bradford

Do you think this may explain why you are at present unemployed?....."

Nah, I moved and got a job working for O2 for 5 years, then took VR.

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By *etillanteWoman
over a year ago

"When I worked for Sky, I used to have people moaning and bitching at me all the time, like it was my fault they had no satellite signal.

I'll be honest, I was either watching the football, doing the "Yak, Yak, Yak" hand movement and in some cases I even took my headset off.

Do you think this may explain why you are at present unemployed?....."

Or even may explain why he is. Most companies record all phone calls to protect staff from abuse. BUT it can also work the other way, that if a member of staff is goading a customer, it can be used for disciplinary action

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By (user no longer on site)
over a year ago

" This is a general announcement.

Would all customers please note that treating staff who are just doing their job, like muck, makes you an ass hole. Thank you. And no I'm not staff just a witness. Be nice....its free."

I would concur where the said customer service is good but in today's technological age the customer service being offered by some companies is quite dismal. I have spent the last three weeks in disagreements with my phone provider over pricing and billing to an extent where they threatened to disconnect me and sent me continuous reminders for payment which was not due along with several phone calls a day to me demanding monies. Finally got it all sorted this morning and not even as much as an apology. Then again the department is called "customer service" and not "good customer service"....so who am I to complain.

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By (user no longer on site)
over a year ago

Worst customer services has to be companies that have call centres on the other side of the world ie India, what a joke, takes forever and having to say the same things over and over again as they cant understand you and vice versa, really pisses me off, after the call you get a questionnaire by text asking for feedback, 0 out of 10, and what could we improve sir?? UK call centres where you at least have a chance to understand each other for a start

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By (user no longer on site)
over a year ago

"Worst customer services has to be companies that have call centres on the other side of the world ie India, what a joke, takes forever and having to say the same things over and over again as they cant understand you and vice versa, really pisses me off, after the call you get a questionnaire by text asking for feedback, 0 out of 10, and what could we improve sir?? UK call centres where you at least have a chance to understand each other for a start"

To some people whenever I say that. People say its a racist remark

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By (user no longer on site)
over a year ago

To some people whenever I say that. People say its a racist remark

yeah me too,

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By (user no longer on site)
over a year ago

To some people whenever I say that. People say its a racist remark

yeah me too,

Bring back 01 numbers I say.

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By *ikeC81Man
over a year ago

harrow

i just called argos to order a new bed as we are gutting the house....

only to be told that it takes nearly 3 weeks to get a matress and chest of draws. Looks like i am on a air bed then

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By (user no longer on site)
over a year ago

To some people whenever I say that. People say its a racist remark

yeah me too,

Bring back 01 numbers I say. "

I'm definitely no racist, in fact I really respect indian people but I detest contacting call centres in India. They never vget it right and cost me time and money.

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By *ammyDodgaMan
over a year ago

Nottingham/and everywhere my location says i am ;)

Try ringing "homeswerve" up when your boiler has broken down..

Then this poor bastard ( me ) has to then turn up, calm the custard down, and offer all the apologises under the sun before I can even start to help them out.

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By (user no longer on site) OP
over a year ago

Essentially I was highlighting that most employees we encounter as customers don't set up the company's or control decisions so why be rude to someone who can't alter the protocols.

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By (user no longer on site)
over a year ago

"i just called argos to order a new bed as we are gutting the house....

only to be told that it takes nearly 3 weeks to get a matress and chest of draws. Looks like i am on a air bed then

ikea is your friend

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By *renchbambi xWoman
over a year ago

Need to know basis

" This is a general announcement.

Would all customers please note that treating staff who are just doing their job, like muck, makes you an ass hole. Thank you. And no I'm not staff just a witness. Be nice....its free."

Come on lovely, tell auntie Bambi who's been horrible to you! I will sort them out

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By *eareenaCouple
over a year ago

Rockford

My momma Always says. .. you catch more flies with honey than with vinegar. . Flirting shamelessly usually works for me pretty well in customer service situations

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By *imiUKMan
over a year ago

Hereford

"When I worked for Sky, I used to have people moaning and bitching at me all the time, like it was my fault they had no satellite signal.

I'll be honest, I was either watching the football, doing the "Yak, Yak, Yak" hand movement and in some cases I even took my headset off.

S'funny that - I worked in a call centre and thats a bit what it was like. You are working long hours for crap pay under the kind of conditions where your boss thinks its okay to time you when you go for a piss. If you git rude or shouty people, it was practically compulsory to mess them about for as long as possible. We used to have daily phrases or words that we would have to work into out convos and would score 'points' for them sometimes with an extra 'absurdity bonus' for context.

Its funny because I always manage to get problems sorted to the best of the companies ability if I ring call centres and I manage to do this with the very simple trick of being polite and generally pleasant.

I have friends who insist that getting things done is about being commanding and always remembering to take the operators name so that you have a point of contact etc.....no matter how many times I tell them that this is bollocks, they dont listen....

Just be nice...

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By (user no longer on site)
over a year ago

"Essentially I was highlighting that most employees we encounter as customers don't set up the company's or control decisions so why be rude to someone who can't alter the protocols."

Customers are usually rude when they feel they are not being listened to or not receiving the service they pay for, they get fobbed off all the time and they know when staff are doing it...staff know full well the issues customers have, spending hours in a phone queue, just to get through to some wee knob that says he's going transfer you to the relevant department, only to find he's terminated the call!

If you have a job in a customer service area, it's part of your job to help these people with their issues, not to add to their distress by taking their hostility personally.

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By (user no longer on site) OP
over a year ago

"Essentially I was highlighting that most employees we encounter as customers don't set up the company's or control decisions so why be rude to someone who can't alter the protocols.

If you have a job in a customer service area, it's part of your job to help these people with their issues, not to add to their distress by taking their hostility personally.

Yes that's their job, but clearly when they are being polite and doing their best there is no need to be a rude asshole simply because you can't get exactly what you want ?

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By *imiUKMan
over a year ago

Hereford

"Yes that's their job, but clearly when they are being polite and doing their best there is no need to be a rude asshole simply because you can't get exactly what you want ?"

There is no excuse for being one in life in general. People act in a way that they would not dare to face to face when they call a call-centre. I have had nobody in life speak to me face to face the way a large number of call-centre customers felt they could.

Those people got messed about.

People who were genuinley nice, I bent over backwards to help, as did almost everyone else I worked with.

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By *renchbambi xWoman
over a year ago

Need to know basis

There is never any justification or excuse for rudeness, verbal/physical abuse and lack of respect for others in any circumstances. I echo what has been said by a few posters, you get a lot more by being nice. And if you cannot get exactly what you want from that company/service go where you will but do not become aggressive with the employees as they do not make the rules. They have a bad enough time trying to work with them (the ever changing rules)!

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By *imiUKMan
over a year ago

Hereford

One of the favourite 'arsehole terminators' was this (you have to be aware that the call-centre in question was in South Wales - which is where I was living at the time):

Potential ranty twat (in an irate tone - and before you have managed to even say hello): "Is this call centre even in England???"

You: "No, sorry"

*line goes dead*

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By *rs and mr sanddancerCouple
over a year ago

Boldon

I've been working in a call centre since March for an energy company, I get a variety of calls, most moaning about the cost which is something I can't do anything about but it doesn't mean people have to be rude to me. I've ended up in tears a couple of times because of the way people have been personally rude but it's after the call that I break down and I have always tried to be professional and have always done my best to help and get any situations resolved for the customer but at the end of the day, if you use something, you have to pay for it!

rant over!!!

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By *urvywelshCouple
over a year ago

Everywhere and nowhere baby

I always try to be polite and well mannered, either on the phone or in person. Manners cost nothing. I've sorted more things out through being nice than being arsey, which has happened when I've been treated unfairly or fobbed off.

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By (user no longer on site)
over a year ago

At least staff still get paid for giving crap service, the customer still has to pay while not receiving service!

I used to work in a busy petrol station, where customers would tell me I was a thief on a daily basis because of the petrol prices!

I would tell them the cheapest prices in the area rather than getting all defensive and saying, its not my fault, I just work here!

If you work for a company, you take responsibility for the company YOU CHOOSE to work for!

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By (user no longer on site) OP
over a year ago

"At least staff still get paid for giving crap service, the customer still has to pay while not receiving service!

I used to work in a busy petrol station, where customers would tell me I was a thief on a daily basis because of the petrol prices!

I would tell them the cheapest prices in the area rather than getting all defensive and saying, its not my fault, I just work here!

If you work for a company, you take responsibility for the company YOU CHOOSE to work for!

Interesting point, but I don't think many people share it, rightly or wrongly.

However we all know that some customers no matter what the commodity believe they have some moral high ground....maybe they do, but perhaps a few manners ?

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By (user no longer on site)
over a year ago

"At least staff still get paid for giving crap service, the customer still has to pay while not receiving service!

I used to work in a busy petrol station, where customers would tell me I was a thief on a daily basis because of the petrol prices!

I would tell them the cheapest prices in the area rather than getting all defensive and saying, its not my fault, I just work here!

If you work for a company, you take responsibility for the company YOU CHOOSE to work for!

Interesting point, but I don't think many people share it, rightly or wrongly.

However we all know that some customers no matter what the commodity believe they have some moral high ground....maybe they do, but perhaps a few manners ? "

you cant expect anything from anyone...even manners, simply treat others as you wish to be treated, and not as YOU feel they deserve!

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By (user no longer on site)
over a year ago

"There is never any justification or excuse for rudeness, verbal/physical abuse and lack of respect for others in any circumstances. I echo what has been said by a few posters, you get a lot more by being nice. And if you cannot get exactly what you want from that company/service go where you will but do not become aggressive with the employees as they do not make the rules. They have a bad enough time trying to work with them (the ever changing rules)!"

Well said Miss Bambi

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By (user no longer on site)
over a year ago

Well said Miss Bambi

Plus a very large percentage of the rules. He colleagues never agree with anyway. Sadly there's nothing they can do about it

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By (user no longer on site)
over a year ago

I used to work I a call centre in an industry that aggravates people right from the start, and I became the person that everyone transferred there difficult customers to because I was firm and controlled the conversation, I use the same system now when I have to call call centres, sometimes nice doesn't work, so I am firm control where the conversation is going and never shout, plus a lot of the time if you just use big words it confuses them and you get what you want

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By (user no longer on site)
over a year ago

"I used to work I a call centre in an industry that aggravates people right from the start, and I became the person that everyone transferred there difficult customers to because I was firm and controlled the conversation, I use the same system now when I have to call call centres, sometimes nice doesn't work, so I am firm control where the conversation is going and never shout, plus a lot of the time if you just use big words it confuses them and you get what you want"

complete agreement here. I work in credit management and control of the conversation is the key. I ask for what I want and if I don't get it I ask to escalate. I usually get what I want from the manager. There is no point in screaming and shouting but it doesn't mean you have to be a pussy cat

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By (user no longer on site) OP
over a year ago

"At least staff still get paid for giving crap service, the customer still has to pay while not receiving service!

I used to work in a busy petrol station, where customers would tell me I was a thief on a daily basis because of the petrol prices!

I would tell them the cheapest prices in the area rather than getting all defensive and saying, its not my fault, I just work here!

If you work for a company, you take responsibility for the company YOU CHOOSE to work for!

Interesting point, but I don't think many people share it, rightly or wrongly.

However we all know that some customers no matter what the commodity believe they have some moral high ground....maybe they do, but perhaps a few manners ?

you cant expect anything from anyone...even manners, simply treat others as you wish to be treated, and not as YOU feel they deserve!

No you can't expect anything, but manners maketh man

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By *yrdwomanWoman
over a year ago

Putting the 'cum' in Eboracum

I rang up Lovefilm today to cancel my membership and she offered 4 deals (not on the website) to keep me as a customer. I just kept saying 'no thank you I would like to cancel' and she eventually did. Perseverance is the key!

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By *UNCHBOXMan
over a year ago

folkestone

The companies only have themselves to blame if their staff get grief. If they empowered them to make their own decisions instead of making them read from a script, customers wouldn't get so frustrated.

I experienced this with orange broadband when my broadband kept crashing - you had to waste 10 minutes with the indian muppets asking you to unplug your sky when you don't even have sky, stupid things that you have already thought of and checked before ringing up.

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By (user no longer on site)
over a year ago

"At least staff still get paid for giving crap service, the customer still has to pay while not receiving service!

I used to work in a busy petrol station, where customers would tell me I was a thief on a daily basis because of the petrol prices!

I would tell them the cheapest prices in the area rather than getting all defensive and saying, its not my fault, I just work here!

If you work for a company, you take responsibility for the company YOU CHOOSE to work for!

Interesting point, but I don't think many people share it, rightly or wrongly.

However we all know that some customers no matter what the commodity believe they have some moral high ground....maybe they do, but perhaps a few manners ?

you cant expect anything from anyone...even manners, simply treat others as you wish to be treated, and not as YOU feel they deserve!

No you can't expect anything, but manners maketh man "

No...understanding make'th the man!

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By (user no longer on site) OP
over a year ago

"At least staff still get paid for giving crap service, the customer still has to pay while not receiving service!

I used to work in a busy petrol station, where customers would tell me I was a thief on a daily basis because of the petrol prices!

I would tell them the cheapest prices in the area rather than getting all defensive and saying, its not my fault, I just work here!

If you work for a company, you take responsibility for the company YOU CHOOSE to work for!

Interesting point, but I don't think many people share it, rightly or wrongly.

However we all know that some customers no matter what the commodity believe they have some moral high ground....maybe they do, but perhaps a few manners ?

you cant expect anything from anyone...even manners, simply treat others as you wish to be treated, and not as YOU feel they deserve!

No you can't expect anything, but manners maketh man

No...understanding make'th the man!

That's YOUR opinion. Many people will never understand lots of things. Realising that, respecting that and being polite about that are possibly important traits.

Your original philosophy was rather a contradiction in terms but I respect your opinion even if I disagree with it.

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By (user no longer on site)
over a year ago

Which philosophy and contradiction was that?

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By (user no longer on site)
over a year ago

Try working in a bookmakers !! Nothing but d*unken fueled misery every hour of my 37.50 hour contract. Abuse and threatening behaviour is a given.

Seeing people with a gambling/drinking problem lose everything in their pocket daily ain't pretty. While I have to sell it as leisure.. They should be made illegal in my honest opinion. They are a scourge on our society.

You can only drink so much, use so much but leisurely in a bookmakers you can lose everything. While no one ever loses in their advertising campaigns.

Sorry a rant, 1st day back after a week off haha

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By (user no longer on site)
over a year ago

Probably one of the best words in the world to use (at the right time ) is "pardon". sometimes just saying it to a rude customer and prompting them to repeat what they have said, does the trick.

But at the end of the day it depends on the scenario. It's also a good word to use with bullying colleagues, and generally give you the last word.

I just remind myself it's the uniform and the company I work for they are shouting at, not me.

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By (user no longer on site)
over a year ago

"Try working in a bookmakers !! Nothing but d*unken fueled misery every hour of my 37.50 hour contract. Abuse and threatening behaviour is a given.

You can only drink so much, use so much but leisurely in a bookmakers you can lose everything. While no one ever loses in their advertising campaigns.

Sorry a rant, 1st day back after a week off haha "

But there you are... earning a good wage off their d*unken fueled misery, and accepting monies from the "scourge"

so every cloud does have a silver lining!

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By (user no longer on site)
over a year ago

"When I worked for Sky, I used to have people moaning and bitching at me all the time, like it was my fault they had no satellite signal.

I'll be honest, I was either watching the football, doing the "Yak, Yak, Yak" hand movement and in some cases I even took my headset off.

Is it me or did the customer have a point here

Poor service like that drives customers away

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By (user no longer on site)
over a year ago

"However we all know that some customers no matter what the commodity believe they have some moral high ground....maybe they do, but perhaps a few manners ? "

It's quite likely that they have phoned several times been forced to wait on line for 10-20 minutes at their own cost spoken to two robots and typed in 17 options before they got to speak to the customer service rep. IF this happens to be the second or third time and nothing has been done because someone decided to make them angry so they could disconnect the call... sorry but they may well be at the end of the tether and well past the polite stage when you start with the platitudes.

Customer service is a hard job, in these days of cutting costs on service it's even harder, however providing customer service will make everything a lot better.

Rant over, but it has been seven weeks that my mother has not had a working phone and I am not really receptive to apologies and no action any more

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By (user no longer on site)
over a year ago

But there you are... earning a good wage off their d*unken fueled misery, and accepting monies from the "scourge"

so every cloud does have a silver lining!

Very true, I kinda got lost in my rant

I really just wanted to say I suffer abuse regularly, just get on with it...

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By (user no longer on site)
over a year ago

I used to work a well known supermarket from the age 16 untill 19, got supervisor role and had to put up with quite a lot of abuse from d*unks, rude people because I wouldn't serve them alcohol. being that they were either d*unk or underage or buying for minors.

Didn't help it was the local shop and most of them tried to pull the "friend card".

My answer, be evan nicer and friendlier it posses them off more!

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By *radleyandRavenCouple
over a year ago

Herts

"Essentially I was highlighting that most employees we encounter as customers don't set up the company's or control decisions so why be rude to someone who can't alter the protocols."

After working in a call centre myself, I try and be polite and friendly to everyone but even I completely my rag with phone network, 3 after my call was terminated a THIRD time after staff members repeatedly failed to force me into extending my contract (I was trying to leave).

I understand they have to push for sales but why be an arse and terminate the call (forcing me to ring again and have ANOTHER staff member try and preach down the phone and ignore everything I say) rather than just admit defeat and cancel my contract?

- Amy. x

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By (user no longer on site)
over a year ago

To some people whenever I say that. People say its a racist remark

Yeah I had Barclays issues the other week. They randomly put a block on my card on a Saturday. When I called I got put through to 4 different people and then ended up in India. Which would be fine, only I pay the premier fee which entitles you to only speak to call centres in the UK.

Anyway, I couldn't answer one of the security questions which was how much the standing order between my account and credit card was. I had changed it the day before so didn't know what was on the system I said "its either x or y cos I changed it yesterday"

"I'm sorry madam that's not correct I cant help you any further today please go to the bank and identify yourself to a member of staff".

So I didn't have any access to my money until the Monday and when they finally sorted it out he said it had been a "random check". And the transactions they queried were a £9 megabus and a £20 takeaway. GRRRR

But yeah, my point. Reggie said to complain but what would I say "I pay this money not to have to speak to people in India". Way to sound like a racist arse.

God I hate Barclays. I know its not the person on the phones fault (most of the time) but they don't let you talk to the people who are actually responsible!

Okay. Rant over.

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By (user no longer on site)
over a year ago

"Very true! Politeness costs nothing and in the end gets you more!"

yep

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By (user no longer on site) OP
over a year ago

Some interesting responses, and without doubt some of you have every right to be agitated as customer's.

The scenario that prompted this was something I witnessed.....

man in park enquires with young assistant

"Is this ride working"

Reply "sorry it's developed a fault hence out of order sign on it, in sorry for any inconvenience"

Customer " that's effing sh#t people like you pi## me off, I pay money you should serve me "

wtf? No excuse....and why should the assistant endure that ?

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By *teveanddebsCouple
over a year ago

Norwich

" This is a general announcement.

Would all customers please note that treating staff who are just doing their job, like muck, makes you an ass hole. Thank you. And no I'm not staff just a witness. Be nice....its free."

If 'just doing their job' involves cold calling a number registered with the TPS then they are fair game.

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By *teveanddebsCouple
over a year ago

Norwich

"When I worked for Sky, I used to have people moaning and bitching at me all the time, like it was my fault they had no satellite signal.

I'll be honest, I was either watching the football, doing the "Yak, Yak, Yak" hand movement and in some cases I even took my headset off.

And you wonder why you can't get a job? I would have thought companies would be queuing up

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